Alpha Pawn & Jewelry image

Alpha Pawn & Jewelry

Jewelry buyer Gold dealer Pawn shop

One of the Most Reviewed Jewelry buyers in Phoenix


Address

9017 N Cave Creek Rd, Phoenix, AZ 85020, United States

Website

www.alphapawnbrokers.com

Contact

+1 602-944-2030

Rating on Google Maps

4.80 (451 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 5 pm
  • Sunday: 10 am to 5 pm
  • Monday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: pawn (25) Alpha (18) Pawn (17) service (14) shop (13) great (12) text (11) customer (11) Sean (10) feel (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Daddy J. 2 years ago on Google
    The service here is beyond quality. You feel like your doing business with friends. The price is affordable and they work with you. If they can not work with you they give great recommendation for to still win at the end of the day. They try there hardest to make you feel comfortable with any purchase and or pawn.
    1 person found this review helpful 👍

  • 5/5 crysta b. 1 year ago on Google
    The best! Shaun is the best and a great professional I have encountered. Alpha always has a great selection and great in a pinch when you need a small loan. I have purchased in past Tv, portable air compressor and a portable DVD player and never had a problem with the product. Great guys, great service great selection!! Always.
    1 person found this review helpful 👍

  • 5/5 Faith J. 1 year ago on Google
    Shawn is a really nice guy. Always pleasant and helpful. They are willing to work with you if needed. I always get a reminder text, which is GREAT because I would forget. One of the best things, I don't have to go in to renew! I call and do it over the phone and THEN they text me a pic of my receipt. Their service is soooo much better than I ever remember receiving at any other pawn shop. Two thumbs up to Alpha Pawn!
    1 person found this review helpful 👍

  • 5/5 Melanie G. 3 years ago on Google
    Amazing customer service and very helpful. I have been working with them for over a year and they are always there when you need them and willing to work with you. Highly recommend them for any pawn needs!!! I appreciate them and I wish more businesses operated like they do. Thank you again Alpha Pawn!
    1 person found this review helpful 👍

  • 5/5 Brianna A. 1 year ago on Google
    My experience at Alpha Pawn & Jewelry was wonderful. They are always very friendly and helpful. You really do feel like you’re doing business with friends. They are more than willing to help you out in a bind. This place was my first ever experience with Pawn shops. They explained everything very well and answered all my questions. They are the best! Anytime I’m in need of a fast loan, they always give top dollar. Their excellent customer service is what keeps my business at Alpha Pawn, I make a 30min drive from Tempe, passing several other Pawn Shops, just to work with their team. I definitely recommend this location. Go check them out you won’t be disappointed!
    1 person found this review helpful 👍

  • 5/5 John M. 5 months ago on Google
    Wow, I was pleasantly surprised that a business actually lived up to its reputation; "The Friendliest Pawnbrokers in Town" is definitely accurate. From the get-go, Sean (oh gosh, I hope I spelled his name right. 😳) was a gotdiggitydang pleasure to speak to. ☺️ Welcoming, friendly, understanding, informative, and down to earth, Sean had me at ease the whole time, and was far more fair in price than other popular pawn shops in the Phoenix area I'd interacted with; I absolutely will be coming back here for future pawns and purchases. Do yourself a favor, and support this business; they're great people. 😊🙌

  • 5/5 Bradley H. 5 months ago on Google
    I worked with Shawn and he was very professional, very easy going and even gave me insight as to how pawning works Alpha Pawn is willing to work with you and find some balance so both parties are satisfied! I would definitely do more business with them in the possible future.

  • 2/5 Naes E. 7 months ago on Google
    I lost a very important to me ring here. It's totally my fault for getting the loan and not keeping track of the due date. They usually text you as a reminder. I didn't get a text this time. Sean showed me a text on his end, but I honestly didn't get it. Still my fault, 100%. I was looking through the case trying to find granny's ring and Sean says, c'mon man. You've lost stuff here before because you were in jail. I turned around and said, excuse me! I've never been in jail. Although, once in 2015 over a traffic ticket. Still, that was uncalled for and very offensive. He should've looked in the computer before saying that because I have not. This was an antique ring, gold in color and full of diamonds. I really doubt they sold it that fast. My gut says that someone there adopted it. Maybe not, but I messed up. I shouldn't have used pawn shop services, and Sean should've kept his comment to himself. This edit is because I can not reply to their reply. I even got a text for my review from them about my review. As my review says, he showed me a text. I showed him that I did not receive the text, and that's the honest truth. I, for one, appreciated that text. I relied on that text and not my ticket. I said that already. It's my fault for losing that ring. I just never got the text, and I've never lost anything in a pawn shop because I was in jail. Otherwise, I would have been there on time. This was my second time putting that ring in your pawn shop. So, picking it up or paying to extend it was no problem. It's never been in any other pawn shop. I didn't blame anyone in my review for the ring, but myself. Solely because I relied on that courtesy and not the ticket. What Sean said is what got me to do a review. I actually liked him and preferred to talk to him until i got his opinion. The rest of it just fit in all while blaming myself already. So, why the offense? I'm not the bad guy here. I'm the unfortunate victim of a pawn brokers opinion. Anyway, I'm still mad at myself for the ring. The opinion is water under the bridge.

  • 5/5 Angel 6 months ago on Google
    The staff over at alpha pawn are great. I came in for a speaker and they allowed me to listen to the product before I ultimately pulled the trigger because the product is wonderful. Thanks so much alpha pawn!

  • 5/5 Melanie A. 7 months ago on Google
    I researched places around me and Alpha seemed very honest and worthy. I had an emergency cash need and I was treated with utmost courtesy. No hidden fees, everything was very upfront. Thank you for helping me in my emergency situation. I plan on shopping there as well! Thanks guys!

  • 5/5 william m. 7 months ago on Google
    I've been going to Alpha Pawn for years. All the staff there have always been very kind to us. When we needed their help they were always there. I would recommend this business to anyone. Their appraisers are knowledgeable and their rates are competitive. Thanks Alpha Pawn!

  • 5/5 Luis J. 8 months ago on Google
    I Stopped by looking for a welder. They had one but was on hold for someone on their way to pick up. I understood and respected him for keeping his word I looked around a bit and headed out. No more than 30 minutes later he messaged me about having another welder and would hold it for me and I picked up next day I would recommend Alpha Pawn to anyone great customer service and a large verity

  • 5/5 David J. 6 months ago on Google
    In the two years I have lived in Sunnyslope, I have purchased two electric guitars,three amps two sets of tuxedo shirt studs and cuff links and a kydex holster. If you are shopping online I can assure you that Sean is very helpful, and has always been courteous . I'm very satisfied with my purchases and the prices.

  • 5/5 Mike 6 months ago on Google
    Friendly ,knowledgeable, and super fair on pricing, clean environment , i had the pleasure of meeting 3 employees who I believe are family ,,, such cool guys I highly recommend Alpha Dogs for any of your selling or buying services… super fair prices…. You won’t regret stopping in …

  • 5/5 Jeff P. 7 months ago on Google
    I called ahead to ask about an action camera I'd seen online. They were kind enough to set it aside while headed their way. Both gentlemen were personable and helpful. We chatted for a period of time while the battery charged and it worked as new. I made my purchase and thanked them both. I'd definitely buy from them again! Thanks guys!

  • 5/5 Braden V. 6 months ago on Google
    This pawn shop is awesome! We’ve had so many problems with other pawnshops that we called ahead of time and spoke with Doug and he was great! He told us to come on down to the shop. When we got there Everything went exactly as he said, and they have a great store to look around in while you wait for your turn. Thanks Doug!

  • 5/5 Scrapmyster 1 year ago on Google
    Great place. They are always fair and eager to help. They have gone above and beyond to help before. The shop is filled with tons of good stuff as well. If you haven't yet I suggest stopping in next time you need something or need a pawn.

  • 5/5 Kathleen J. 4 months ago on Google
    So happy with my purchase of a beautiful silver and turquoise belt buckle and belt. It was a wonderful surprise birthday gift for a 50th birthday. The personal were very friendly and helpful.

  • 5/5 Anne B. 1 year ago on Google
    Today was the first time I ever visited Alpha Pawn. It is a small place, but very clean and well put together. They truly have a little of everything you can possibly imagine. All merchandise looked to be of good quality. The whole place had a friendly feel. The guy behind the counter, Sean, was very personable and friendly. He took very good care of me, especially since he was running the place by himself, with phones ringing and other customers stopping in..he had a friendly word for everyone and seemed very much at ease even when things got busy. He gave me a very fair price for my merchandise and I was very satisfied with the service he provided. Above all, I admired his professionalism. I most definitely will visit Alpha Pawn again in the future!

  • 5/5 I am Dad L. 1 year ago on Google
    Alpha Pawn is hands down the best pawn shop in Arizona whether you're buying, pawning or selling they always treat you right. I've had numerous experiences with them and never anything bad to say. Thank you Alpha Pawn for your service

  • 5/5 Robert S. 1 year ago on Google
    I have visited many pawn shops in a 10 mile radius and they do not compare with Alpha Pawn. Been going to them to buy and borrow against my stuff since June 2018. Sean & JD are the best. Their customer service and knowledge are outstanding. They are amazing people & make you feel like you are the only one there. They actually make you feel like family. They are the 1st ones that come to mind always. They help more than what you can imagine. They go far & beyond to help. Check them out you will not be disappointed!!!!!

  • 5/5 wendy c. 1 year ago on Google
    This pawn shop will help renew your faith in humanity, not just lend you money for your items. Sean(could be spelled differently) is wonderful! He always looks me in the eye and makes me feel like I’m the only customer in the store, and that type of customer service is hard to find these days! I know my items are always safe, but beyond that, I always feel better about humanity and kindness because they truly care about the person behind the product. Thank you Alpha Pawn, for always taking care of me and helping me take care of my family! I appreciate y’all beyond words and I’ll always come to you for my lending/selling needs, or just to stop in and chat!

  • 5/5 Daniel U. 1 year ago on Google
    I experienced a Fast and easy transaction on a loan. They price fairly. No negotiations like on TV. They assess the item being brought in. Check it's value Then check resale value along with how worn or used the item has become. After they calculate their percentage that can be paid to the customer they will explain how they got the pricing they got with the item in question. I will use them in the future. They have a nice inventory of the tools I use for my trade.

  • 5/5 Elijah J. 1 year ago on Google
    I love this place. I came to pawn my handgun and it was a smooth process, everybody was helpful. I'm definitely selling here again.

  • 5/5 Daniel L. 1 year ago on Google
    Best pawn shop in phx and probably all of Arizona. I come back because im always given a reasonable offer on pawns and sean is always amazing to work with. I will continue to come back here and here only.

  • 5/5 Aaron N. 1 year ago on Google
    I needed a little extra cash so I decided to pawn my laptop and the guy who helped me was well educated and knowledgeable. He worked with me to fulfill my request to pawn it for 300 ND I was in and out in no more then 10 min. Highy, highly recommended to anyone in need of a good pawn shop to pawn or sell your goods.

  • 5/5 Matt S. 1 year ago on Google
    I needed a drill on a Sunday afternoon because I was in a hurry. Got the best darn drill I’ve ever had from Alpha Pawn and that was 9 months ago!

  • 5/5 Jenna p. 1 year ago on Google
    Been coming here for yrs! Will always come here. The way we are treated by the staff is beyond amazing. They're always kind and willing to work with me. These guys are pros at customer service!

  • 5/5 Nathaniel U. 1 year ago on Google
    Owner was very nice and kind. Unlike other pawn shops I felt wanted here had a good conversation while pawning my computer to cover rent would definitely come back

  • 5/5 Shannon G. 1 year ago on Google
    I decided on selling a few peices of jewelry i no longer wore, rather than pawning,so i can only speak to that. I'm was impressed with the customer service straight away, A rare thing lately. I love the personal non- corporate feel of the place, and the prices they offered were quite fair, above average (and the other offers I'd recieved) I've been there twice now, and intend on another visit. I've been able to travel to visit more family and old friends thanks to these people. Highly recommend. H

  • 5/5 Jay c. 1 year ago on Google
    Excellent customer service. After driving around The Valley with other pawn shops that have bad customer service my final stop Proved to be worth the wait. This pawn shop gave me the best offer for what I was pawning and also gave me a really great loan when I really need it, I love this place.


Call +1 602-944-2030 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

Trends



Last updated:

Similar Pawn shops nearby

Phoenix Pawn & Gold image
1
Phoenix Pawn & Gold
Pawn shop
👍👍 Thina was so sweet, after having to pawn my ring for the holiday, she got me the best deal! I appreciate their kind team of women. I Will be back for sure!
4.80 (926 reviews)
Pawn1st image
2
Pawn1st
Pawn shop
🫤 Good service but accidentally left my bag there and when i came back to get it barely an hour later they had gone through my bag without permission and the bigger guy was questioning me about the contents. This was a violation of my privacy and overall a rude thing to do, they should have just set t...
4.70 (431 reviews)
Diamond Jim's Jewelry image
3
Diamond Jim's Jewelry
Jewelry store
👍👍 Diamond Jim and his staff were friendly, helpful, and knowledgeable. They helped me create a custom engagement ring for my fiancé that she loves! Very happy with the customer service and honesty from Diamond Jim and his staff!
4.70 (339 reviews)
Arizona Diamonds & Gold image
4
Arizona Diamonds & Gold
Gold dealer
😠 First and foremost I was quoted 53¢ per gram for Sterling silver prior to going to this shop. Now the young guy that works there he is great and tried to fight for me to get there price he quoted me. There older heavy set guy who doesn't have very much education on precious items. He loses profits f...
4.80 (276 reviews)
Biltmore Shoes Jewelry and Watch Repair image
5
Biltmore Shoes Jewelry and Watch Repair
Shoe repair shop
👍👍 Benny is AMAZING!! My mother died recently and I had a necklace of hers that I loved. It was costume jewelry but I didn't care. I just loved it. I accidentally broke it brushing my hair and when I took it into Biltmore Shoes, Jewelry And Watch Repair, Benny told me how hard it would be to fix. Be...
4.80 (200 reviews)
Last updated:
()