1/5 Talia G. 1 year ago on Google
Grossly
incompetent
service.
I
am
on
day
4
of
my
10
day
stay
here
with
my
husband
and
1.5yr
old
son.
Like
most
people,
part
of
the
reason
we
chose
to
holiday
in
Thailand
is
because
of
their
famously
exceptional
service.
Since
our
arrival
everything
has
been
too
much
trouble.
Let
me
qualify
that
they
are
not
understaffed,
the
staff
are
just
unhelpful,
at
every
request
just
saying
no
instead
of
trying
to
see
if
they
can
accommodate
you.
I
could
list
20
examples
of
this
from
our
4
days
here.
Also
another
reason
we
chose
this
resort
was
because
they
said
they
had
babysitting.
They
do
not.
What
they
do
have
is
someone
from
housekeeping
who
will
sit
in
your
room
between
7
and
10pm
only
IF
your
baby
is
asleep.
If
they
cry
or
wake
up
you
need
to
return.
The
level
of
English
is
also
insufficient.
As
a
traveler
I
am
a
someone
who
tries
my
best
to
learn
the
local
languages
and
am
not
someone
who
expects
that
everyone
speaks
English,
however
there
needs
to
be
the
most
basic
level
of
understanding
-
can
I
get
clean
towels?
Can
I
get
the
mini
bar
restocked?
Is
the
shop
closed
today?
—
none
of
this
was
understood.
This
was
especially
problematic
for
the
“babysitting”
as
we
could
not
leave
even
the
most
basic
instructions.
We
purchased
a
package
through
luxury
escapes
that
included
vouchers
for
meals
and
drinks
each
day.
The
drinks
vouchers
are
virtually
impossible
to
use
-
they
are
only
valid
at
1
bar
(out
of
the
approx
6)
and
it
is
only
open
3
evenings
a
week.
And
you
can
only
use
one
per
person
per
day.
You
do
the
math.
The
dinner
restaurants
only
open
at
6.30pm,
which
for
most
is
fine,
for
our
baby
is
too
late.
This
wouldn’t
be
a
problem
if
the
babysitting
they
say
they
offer
existed,
but
after
having
to
return
to
the
room
last
night
after
half
an
hour.
Based
on
our
experience
of
competence,
we
won’t
be
giving
that
another
chance.
When
we
asked
if
we
could
instead
use
the
voucher
for
room
service
(which
is
a
significantly
underwhelming
and
small
menu
with
items
directly
from
the
other
restaurants)
as
the
voucher
says
it
can
be
used
at
any
restaurant
we
were
told
no.
Again.
This
would
be
more
disappointing
if
any
of
the
food
was
actually
good.
Other
than
the
breakfast
buffet
at
cafe
Andaman
which
is
quite
decent,
the
food
we
have
eaten
at
bamboo
bar,
cafe
Andaman,
top
of
the
reef
and
room
service
has
all
been
borderline
inedible.
Ironically
the
Thai
food
is
worse
than
the
western
food
(but
you
can
get
great
Thai
food
down
the
road
out
of
the
resort).
When
we
asked
to
speak
to
the
manger
about
our
disappointment
with
the
service,
we
were
just
given
poor
excuses
with
a
rude
attitude
and
no
apology
or
any
assistance.
I
had
this
as
2
stars
until
our
experience
with
the
manager.
The
grounds
and
beach
are
beautiful.
This
is
what
gets
the
1
star!
It
is
almost
impossible
to
get
service
at
the
beach,
you
can
walk
to
the
bar
and
order
drinks
and
food
there.
Fresh
coconuts
and
fruit
shakes
were
great.
As
mentioned
before,
food
was
terrible.
In
theory
they
have
kayaks
etc..
to
take
Out,
but
it
took
us
about
45
minutes
to
find
someone
(of
the
probably
15
staff
down
there)
who
could
actually
help
us,
so
if
you’re
prepared
to
wait
there
some
limited
options.
We
wanted
to
take
our
son
out
on
one
of
the
clear
bottomed
kayaks
to
see
the
fish
-
but
after
all
the
effort
to
find
someone
and
get
it
down,
we
were
told
this
clearly
2
person
canoe
could
only
accommodate
80kg
in
total.
Obviously
2
adults
in
a
healthy
weight
range
are
mostly
likely
combined
over
80kg.
We
stayed
in
a
2
bedroom
pool
villa
-
the
pool
is
lovely,
the
rooms
are
spacious
and
bright.
Bathrooms
are
old,
which
is
not
a
problem
except
for
the
rusty
nails
and
mouldy
tiles
which
are
not
safe.
Overall
it
has
been
frustrating
and
disappointing
and
I
would
not
return.
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