1/5 Erosha A. 6 months ago on Google • 232 reviews
October
3,
2023
👎🏽👎🏽👎🏽👎🏽👎🏽
I
had
a
really
bad
experience
at
this
location,
and
I
wish
I
could
give
it
zero
stars
⭐️
in
my
review.
We're
regular
customers
at
the
Pickering
location
on
Kingston
Road,
and
our
visits
there
have
always
been
great.
However,
we
decided
to
try
this
location,
and
it
was
a
completely
different
story.
Our
troubles
started
when
we
placed
our
orders.
The
person
taking
our
order
seemed
unfamiliar
with
the
menu,
mumbled
quietly,
and
spoke
under
his
breath,
making
it
difficult
to
understand
him.
He
also
struggled
to
navigate
the
menu
options
and
had
trouble
entering
our
choices
into
the
system.
I
ordered
a
regular
Chicken
Schwarma
Rice
Bowl
with
five
toppings,
but
unfortunately,
my
order
arrived
missing
two
of
those
toppings.
My
partner
ordered
a
Regular
Jamaican
Jerk
Rice
Bowl
but
received
a
regular
chicken
bowl
instead.
Both
of
our
bowls
contained
excessively
salty
turnips,
and
the
rice
was
dry.
To
make
matters
worse,
the
chicken
had
a
reheated
taste,
as
if
it
had
been
sitting
around
for
a
while.
Before
leaving,
I
asked
for
the
receipt
as
I
didn't
get
one
when
paying.
The
employee
initially
handed
me
an
order
slip
retrieved
from
the
garbage,
which
clearly
wasn't
a
proper
receipt.
This
was
the
slip
they
followed
to
prepare
the
dish,
and
it
lacked
the
price
and
other
details.
After
requesting
a
proper
receipt,
I
received
one
but
didn't
notice
that
it
was
the
wrong
one.
At
that
point,
I
was
disgusted
(for
being
handed
the
orders
slip
from
the
garbage)
and
frustrated,
I
just
wanted
to
get
out
of
there
before
I
lost
my
cool.
I
believe
an
establishment
should
provide
a
proper
receipt
to
a
customer,
especially
when
it
is
requested.
Overall,
this
experience
was
deeply
disappointing,
and
I
have
no
intention
of
returning
to
this
location.
It
fell
far
short
of
our
basic
expectations
for
service
and
quality.
I
will
be
contacting
your
head
office
as
this
is
beyond
poor
service
and
quality.
10 people found this review helpful 👍