1/5 Madison 4 months ago on Google • 8 reviews
Been
a
long
time
customer
here
for
almost
15
years.
I
usually
come
here
with
my
partner
and
have
a
great
experience
as
the
previous
staff
members
were
long
time
employees
who
we
had
built
a
great
relationship
with
over
many
years.
A
few
weeks
ago
I
came
in
to
do
takeout
and
noticed
that
the
person
serving
me
was
new.
I
didn’t
think
much
of
it
at
the
time
however
when
I
came
in
again
to
sit
down
a
few
weeks
later
I
noticed
that
I
did
not
recognize
any
of
the
staff
members.
Upon
chatting
with
our
sever
we
came
to
learn
that
new
ownership
had
taken
over
and
all
new
staff
was
hired.
I
was
gutted
to
hear
this
as
the
previous
staff
had
been
amazing.
Our
experience
that
day
was
just
okay.
Food
tasted
alright
but
not
as
good
as
normal.
However
what
we
noticed
the
most
was
the
change
in
atmosphere.
The
new
staff
did
not
have
that
family
friendly
vibe
to
them
that
the
previous
ones
did.
In
all
honestly
the
new
staff
seemed
very
grundy
and
like
they
belonged
in
a
dive
bar
not
a
family
breakfast
restaurant.
Despite
this
I
decided
to
give
them
one
more
try
and
got
takeout
yesterday.
Firstly,
I
tried
to
call
them
4
times
to
place
my
order
and
each
time
the
phone
did
not
even
ring.
I
went
in
waited
about
5
minutes
before
anyone
acknowledged
me
even
though
the
place
was
completely
empty
with
only
2
tables
having
guests.
This
was
very
surprising
as
it
was
around
12:30
on
a
Saturday.
Finally
someone
came
over
to
which
nicely
let
the
staff
know
the
phones
weren’t
working
and
that
I
would
like
to
place
an
order
for
takeout.
Instead
of
taking
my
order
first
the
lady
serving
me
spend
5
minutes
walking
around
the
restaurant
trying
to
find
all
the
phone
and
why
there
weren’t
working
before
coming
to
take
my
order.
Once
my
order
was
placed
I
waited.
Upon
waiting
I
noticed
they
added
in
a
shelf
above
the
cash
and
filled
it
with
alcohol
bottles.
This
was
not
there
before
and
really
promotes
that
dive
atmosphere
that
the
new
staff
add
too.
Finally
I
got
my
food
and
took
it
home.
When
getting
takeout
i
always
order
the
same
thing
and
never
have
an
issue.
This
time
my
food
felt
undercooked.
The
homefries
were
hard
and
my
well
done
sandwich
was
definitely
not
well
done.
Overall
I'm
very
dissapointed
in
the
changes
that
have
been
made
by
new
ownership
as
many
other
long
term
customers
are.
This
is
no
longer
a
family
friendly
space.
The
quality
of
food
and
customer
service
has
plummeted
and
I
will
not
be
returning
again.
Sad
to
see
a
Pickering
staple
go
down
the
drain.
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