Food Basics image

Food Basics

Discount supermarket

👍👍 I came into the store this morning to grab a few things, thinking it was only going to be the same experience as every other store! I was greated by a wonderful lady “ Carol” who was all smiles, every polite, asked me if I found everything ok! We got into joking and laughing. Thank you Carol for... People often mention store, location, staff, prices, friendly, customer, clean, Carol, grocery, flyer,


Website

www.foodbasics.ca

Rating on Google Maps

4.30 (469 reviews)

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Featured Reviews


Frequently mentioned in reviews: store (27) location (15) staff (14) prices (11) friendly (9) customer (8) clean (8) Carol (7) grocery (7) flyer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Steve And Suzanna B. 9 months ago on Google • 3 reviews
    I came into the store this morning to grab a few things, thinking it was only going to be the same experience as every other store! I was greated by a wonderful lady “ Carol” who was all smiles, every polite, asked me if I found everything ok! We got into joking and laughing. Thank you Carol for a wonderful experience, a great start to my day! Carol knows what customer service means! The young people you have working on customer service, doesn’t know what customer service means! They look at you as if to say “ you’re bothering me” which bothers me quite a bit honestly! This trip was going to be my last trip into your store because of it! Thank you to Carol she saved a customer! I will be back, I will only go through when Carol is working! Please whoever is the manager, Keep Carol on Customer service! Thank you again Carol for a wonderful start to my day
    3 people found this review helpful 👍

  • 4/5 Mike M. 1 year ago on Google
    I really enjoy this food basics. It's a little small but seems to have everything you really need. The produce is good and the staff are friendly. There is no deli, bakery, or on site butcher. They also do not price match but generally the prices are quite competitive to make up for it. Staff have all been genuinely nice
    3 people found this review helpful 👍

  • 5/5 Shara S. 9 months ago on Google
    5 stars because the management finally embraced multiculturalism and hired new faces.
    2 people found this review helpful 👍

  • 5/5 Colin S. W. 3 months ago on Google • 175 reviews New
    Food basics has the best prices on frozen desserts than any other place and has the same brands. And charges 45% less! Drumsticks, Hagen Das etc only 4.99 I'm telling you. No one else has these prices Locked in. I usually go to 304 places when it comes to my groceries and this is where I come for ice creams.

  • 5/5 Sarah H. 7 months ago on Google • 21 reviews
    This grocery store is clean, friendly staff, not crowded, perfect size to get everything you need quickly, and has really fresh produce. And all this with discount grocery prices!
    1 person found this review helpful 👍

  • 3/5 Frankchesca R. 8 months ago on Google • 18 reviews
    well stocked shelves the staff is helpful and attentive. Just one thing ask your security not to make it so obvious that they’re ethnically profiling. I’ve been black for 35 years and the blatant discrimination is mind blowing. God bless
    1 person found this review helpful 👍

  • 4/5 Terry P. G. 3 years ago on Google
    First visit to this grocery store but it was enjoyable. Good sized aisles to move around , Good Cov-id safety protocols . Staff I interacted with were friendly and their prices are good.
    1 person found this review helpful 👍

  • 1/5 Roger I. 1 year ago on Google
    We visited this store 2 weeks ago. Cashier gave us hard time, didn't honour Food Basics own flyer prices because she said it is not their flyer. We then went to Real Canadian Superstore did price match for us no problem at all. We will never set foot in this Food Basics store at 1105 Kingston Road again.
    1 person found this review helpful 👍

  • 1/5 Ned F. 1 year ago on Google
    I wish i can give this food basic location NEGATIVE 1 star.....how is it that only location does not do price match with the flyer from food basic but on flip. I have been told that this location has its own flyer and the sale you see on the flip app does not apply to them. And its food basic flyer on flip. Yea id say just avoid this location. I hope they demolish this location and put up a condo building. I wont miss this food basic location.
    1 person found this review helpful 👍

  • 5/5 Sparkling I. 2 years ago on Google
    Good location for sale items and allows for rainchecks if they do not have the product in stock. I'm a sale shopper and their non sale items are a little more than other places so I pass on them but still a very clean store with friendly staff.
    1 person found this review helpful 👍

  • 5/5 Shawn G. 2 years ago on Google
    What a great store. Very friendly staff and all cashier stations were open. I grew tired of my regular store and tired this store for the first time. I am so happy that I chose to try this store. Great job the management team is doing here to have so many staff on hand. And the single line moved quickly.
    1 person found this review helpful 👍

  • 4/5 JENNIFER LYNN H. 4 months ago on Google • 17 reviews
    Staff was great Shelfs were stocked Clean place Lot's of parking ☺️

  • 5/5 Jill B. 1 month ago on Google • 14 reviews New
    This Pickering Ontario store is a quality store, fully stocked, great produce, good prices and the staff all very friendly and always professional. The staff / management ensure that the pandemic safety guidelines are followed. Every visit to this store for groceries is a good experience. Bravo to the Mgt.p

  • 1/5 Mila L. 3 months ago on Google • 11 reviews New
    🚨🚨supervisor or team leaders you can do better in staffing on cash I have been coming here 6yrs every weekend so I do have a say there is only one girl name tag (JOSIE T )working cash the store is super clean but not everyone knows how to use a self checkout after one person came to assist this young lady still had to leave her register to assist her a confrontation broke out because of the frustration and she still had to assist in that again left everyone like WTH are we paying for street food or what even yet better organized i hope to god you ppl paying this young lady what she deserve smh we all know how the system is when it comes to overworking a person then business owners like you individuals wonder why no one wants to stay and yes for all who ready this sometimes we should give respect to the young people we see trying again kmt 🚨

  • 4/5 Nikkie A. 7 months ago on Google • 5 reviews
    The store is clean and packed well,also the staff or nice and I like how they give opportunity to student hope they are giving the students discount and benefits from what I see they work hard and very pleasant 👍.

  • 4/5 Andrew S. 1 month ago on Google • 4 reviews New
    Never have I had a poor customer experience in this location. The staff are wonderful. I actually enjoy shopping in this location. Keep up the amazing work FB Pickering!!!!!

  • 1/5 Cindy M. 2 months ago on Google • 3 reviews New
    Every time I go to this store they hardly ever have what they advertise…for example tonight I go and I always buy the Selection cream for 2.97 per 1L.. tonight they want to charge me 4.49 per 1lL .. seriously will never shop a food basic again… any of course there is no manager on at night apparently

  • 2/5 Rob S. 10 months ago on Google
    Two young female employees at the checkout running their mouths and trash talking some other employee behind their back. Virtually ignoring customers while going on and on about some other girl's attitude. Lame. At least the employee scanned my groceries. Do better.

  • 5/5 Edward C. 9 months ago on Google
    Well maintained supermarket, great variety of products and good supply on specials.

  • 4/5 Ricky Y. 1 year ago on Google
    A grocery chain selling reasonable priced fresh fruit, meat and deli and other grocery items. The store is clean and bright though comparatively smaller than those in large cities.

  • 5/5 Citi G. 1 year ago on Google
    Very clean and organized grocery store. Never have I had a poor customer experience in this location. The staff are wonderful. I actually enjoy shopping in this location. Keep up the amazing work FB Pickering!!!!!

  • 5/5 Edgar D. 10 months ago on Google
    Fantastic customer service from the staff here. Great deals at affordable prices. Well stocked and well run store.

  • 5/5 Cathy U. 1 year ago on Google
    Love this Food Basics! Staff are purposefully knowledgeable. Super clean & Well Stocked!

  • 5/5 Justin C. 1 year ago on Google
    Clean and friendly Staff out there .

  • 1/5 Samira E. 1 year ago on Google
    Waited in line for a cashier for over 10 minutes she was helping do returns for more than one costumer when asked her to help. She was not very poitel W hen asked to call store manager she called him twice he never came

  • 1/5 Blanka O. 1 year ago on Google
    So disappointed. They do not honor their own flyer prices. Apparently you have to find the flyer for that store. I guess Freshco, No Frills and Real Canadian Superstore get my business. I can price match Food Basics prices there. Food Basics won't even match their own prices.

  • 4/5 John H. 1 year ago on Google
    Clean store and helpful staff. Most advertised items are in stock.

  • 3/5 Ana H. 1 year ago on Google
    Carries most of what I was shopping for. My only concerned the number of packet process foods like salami that has gone off by still sitting in the fridge shelves. Also some of the pork side loin packets lost their vacuum and meat is turning off.

  • 5/5 Kishan K. 1 year ago on Google
    Great location. Not too busy organized and clean. You don't have to pay for a cart which is always convenient. Staff is also helpful and nice.

  • 4/5 Jeanette E. 1 year ago on Google
    First, this location is not a large store. It is in an old, repurposed Future Shop location so don't expect the selection you would find at another grocery store with larger square footage like a deli counter, or a seafood department, or bakery. That said, of the space they do have, they make great use! A little of everything and enough to make everyone happy. I use a lot of buttermilk in a week making soda bread and I can count on this location to carry it all year round not just for the holidays. Furthermore, the smaller floor space let's me get in, get what I need and get back to my day quicker. For the most part, I find the staff helpful and friendly even when they are short staffed or over worked. New to the store are six (or eight?) self check-outs ('SCOS'). There is always one or two cashier lanes open but the SCOS are fairly logical and have a friendly, courteous, and helpful assistant ready to lend a hand. There are also free COVID19 rapid tests available at the SCOS, cashiers, and customer service too which I thought was a nice touch.


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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