Manager is a prick who thinks he's privileged to yell at people when you ask simple questions. If you don't like your job don't work that job, find another job! Customers beware and I personally will be avoiding this place as well as the 1000's of friends and family I had notified! Some many restaurants have such nice, kind, caring mangers but this place strictly sucks! Upsetting how the manger thinks he's above everyone and doesn't treat you like a human. Don't raise your voice, don't cut me off when I'm asking you a question, and the manger should learn more information about the restaurant as he couldn't even answer my question! Clown/fool/goof of a manger should be fired!

Manager extremely rude when I asked about the Halal meats they get from Costco. Costco said Volcano needs to request "Hand slaughtered" which I tried to explain. He started YELLING at me and said he orders "Halal" and if that's not good enough, I should stay at home and eat if I don't like it. So ignorant and RUDE. I was actually inquiring for my cousins, not myself because 4 of us were going there today. Not anyone. This is Canada and you don't speak to people like that.

we ordered Volcano Chicken Burger and Chicken Shawarma Platter The quality of the food was not good at all. It was very expensive and not worth it. I would not recommend this place. Chicken Shawarma Platter was $20 other places you can find better Shawarma plates for less price and delicious.

Yesterday we went to this place as we were here last week too. Last week the blonde curly hair waitress really provided a great service and was checking on us and every other customer continuously, hence we came back for the same amazing service and food. But last night the waitress with black hair ruined it all, she was really arrogant and did not provide a good service. From water to food to eveything else we had to call her and calling her was such a big task as she never looked towards customer. She would not bother to come near and ask if we need anything. As if this waitress does not know how to work in a restaurant. Note for the owner: please look into it. As yesterday you lost 7 customers because of this waitress.

On a hunt for shawarma, I decided to explore Volcano Cafe and Lounge - a spot recommended to me for its warm and cozy atmosphere. The chicken shawarma platter that I ordered came with a side of fries. While the portion size was reasonable, the shawarma and fries did not have much to recommend - they tasted like storebought frozen shawarma rather than freshly prepared meat. The meal itself was not the best in terms of Middle Eastern cuisine in the GTA. To hear about this review, follow us @eatinontario on Instagram, TikTok, and Facebook.

My friends and I have been here a couple times. The waitress who was working yesterday at night did a great job serving my large group! We all had several requests and she was very kind and accommodated each of us in a cooperative manner. She also went out of her way to put our phones in charge. Thank you for the great service! Food was good & atmosphere was a nice vibe!

Went to the Volcano Cafe & Lounge early last week with a coworker on a weeknight. It was both of our 1st time there. Inside was spacious and nice colour scheme. There was a wait list to sit indoors because of Covid Restrictions, as only 10 people permitted to sit indoors. They had a 1 hour sitting time limit to sit indoors, I personally wouldn’t sit at any shisha lounge for just an 1 hour. The average sitting time limit for Shisha Lounges in non-lockdown Regions all over GTA is 1.5 hours. 1 hour isn’t really much time. There was no sitting time limit for patio. We decided to sit outside, in an enclosed patio tent (part of it was open). A stand up heater was set up for us, right beside our table. The veggie pizza was awesome. The servers were friendly and gave great customer service. Will come again when Covid restrictions eases. Would like to try their other food items and other shisha flavours. Thanks Volcano! :)

Nutella milkshake was good ! But service was horrendous never checked on once in our over an hour visit…. Had to flag down multiple times and took extended periods of time to received a bottled beer… and the milkshakes. Was referred to come here and had high hopes, but very disappointed… oh also employees playing poker is probably not the best look for the place either….

Every Monday I'm out with my family delivering the Durham region and we search for a good restaurant to dine in. We searched on Google and found the name of the place very interesting. We did call them to ask if they have a place for family dining as they had Shisha on the menu and they mentioned that patio is the only option and we said ok, even though it was 15degrees outside and misty. We arrived and the staff was very accommodative and she made us feel comfortable. The food menu had to be scanned on the phone and it was good. The food was really tasty. My kids loved it. The best part was the dessert. I ordered a chocolate cheesecake and it was very well presented on a big plate. And the taste was just amazing. All of us pounced on to it immediately. Small place, good food, only flaw is that inside it was completely smoked with Shisha and you got hold your breath on your way to use the washroom, if you are a non smoker. Otherwise everything else was excellent.

Good shisha and the food was average at best. Decent spot overall, so I would go back if I’m in the area.

Shisha quality here has really fallen over the months (1.5/10), they don’t clean their shisha (you can tell by the water in the base). Customer service front desk employee (young short guy with the curly hair, Skinny moustache and walks funny, no uniform) talked to us like we were friends/high school mates? Not sure where the business etiquette is there. The atmosphere and look of the place is nice, nice paintings and TV’s are great! Food quality is also great, but kind of small portions. But overall just the shisha is the main issue, besides that decent spot🤷🏻‍♂️

Had a amazing time, the place was so nice and the waiter Moe also played a part in ensuring me and my friends had a great time. The orange mint flavour was awesome.

Decent sheesha, friendly staff - kinda ends there. Terrible place for food, low quality, ridiculously high priced for what they give you, tiny proportions where it matters (i.e. meat)...you get the feeling they are duping customers. Had the wings, chilli cheese fries, shawarma plate- eat elsewhere, then come for sheesha if you live in Durham and too lazy to drive to a better place...too bad because the place has potential

Service is slow and the owner sits around and doesn't really help the staff. Had to wait roughly 20 minutes multiple times just to get charcoal replaced. Waited just as long to be asked if I wanted something to eat or drink. They need more organized management.

Well I went there for take out. Ordered 3 pastas. Was informed that it would take 15 minutes. But had to wait 40. It was not a busy hour and only one table was occupied with 4 people. Wouldn't have been so bothered about the wait only if atleast my order was correct. When I checked my order after reaching back home 2 of the 3 pastas were not what I ordered. Anyways couldn't drive all the way back so had whatever it was. Price is a bit on higher side compared to the portion but sure that's for the dine in ambience. Taste is just okish not really something to try again.

Horrible customer service. You have to wait 30 minutes for a drink after you ask them several times. Not to forget how it wasnt even busy and they showed customers they dont care. Me and my friends all were confused as to why they weren't responding on time. Asked the server abt Chef's recommendation and he replied "nothing is good here". Later we learned that he was a family member of the owner. This was shocking as he should have been very mindful of customer service. Food came after 45 mins. Lasagne was salty, Shawarma Chicken was dry and Alfredo tasted like homemade. We were very disappointed. Will never return again.

Good sheesha place in Pickering. Need to have more option in food. Limited menu. Wings were good but nachos was okay.

"Volcano Shisha Place exceeded my expectations! The ambiance was fantastic, with cozy seating and a vibrant atmosphere. The variety of shisha flavors they offered was impressive, and the staff was attentive and friendly. I thoroughly enjoyed my visit and can't wait to go back

The food is amazing and the hookah flavours are too good.

Overpriced..... Ordered the banquet burger coz it looks like a fresh made patty. Was clearly store bought frozen stuff to go along with the Costco fries.

Staff were nice, but overall experience not worth the money. Shisha was disappointing as someone who’s been there regularly.

The shisha quality is hit or miss. One of the waiters disrespected my friend. The two person booth is very uncomfortable due to the fact that you can not speak to the other person infront of you because the tables are huge and the music is too loud. The green tea seems like it’s been out sitting for hours and tasted just like hot water. Onetime we ordered crepe and there was a hair in it and out of reflex we pulled the hair out and threw it aside and when we called the waiter she did not believe us and did not refund us. The washrooms are absolutely disgusting. And the disgusting smell comes out of the washroom into the seating area.

Service was great. The team was sooo accommodating for our large group. Food was good, shisha was great. Would definitely come back here.

Shisha and drinks are the best here. Also, my favorite waitress who always remembers what everyone drinks, croissanty with K, is her name

Took 40 minutes to get 2 smoothies and took an extra 20 minutes too give change. Food looked disgusting, bathroom had low hygiene, sisha didn't work, and table wasn't even clean. 0/10 never go again.

Great music, great vibe especially at night it is best though to go with someone. Not really a place for a solo date lol. Amazon shisha options. I saw ppl do some online work with their laptops there, the vibe is comfortable.

Food: fettuccine Alfredo Shisha flavor : Guava Mint Additive: ice base, ice hose, coconut coals Went at 7 pm on a Sunday it was pretty empty but I didn't mind it no needing to shout over other people and music, the food was average price is fair and I'd say it's reasonable for the price. Shisha was the price of 2 meals but that's fine since on a date we split food and hooka came to around 90 kind expensive for 2 people but it was fun. I'd definitely come back with a party to divide up the bill of the hooka Flavor of the guava mint was lack luster and I'd definitely recommend you skip that one in my opinion. I much more prefer the blue mist out of the 2 that I had tried. They had much more flavors to try and additives to mix with. Overall I enjoyed the experience it's a group setting I believe with multiple people it would be a better experience.

Overall I like this place my boys and I come here to enjoy the evening. The service went from 3 to 4 stars lately. Happy about that. Food please don't take ur date out there on ur first date. Maybe for relaxing smoke after couple of dates. And seating and the wall art and tvs are nice. If you looking to relax with friends and play cards or simply just chilling and chat with ur buddies awsome place. 😀

Solid average shisha lounge, great food is the best thing going for them. The Shisha itself was on the lower end of quality, blue mist didn't taste as good as other lounges I've been to, that was a bit disappointing or else it would've been an easy 5 star my go to place.

Overall its a good place to chill and service is good. The shisha is decent but I’ve noticed it burns out quick. We tried the kiwi paan and it wasn’t that intense. The food tastes very good, however it’s on the expensive side, especially the appetizers and dessert.

We went there for the food and hookah. We didn’t go late at nights so maybe it’s different. But we didn’t get the beat hookah experience it was just OK. Food also was just barely ok.pizza needed more time in the oven.but owners where very nice.

The inside of the restaurant wasn't the best but the food was great!! Everything was really tasteful, definitely give it a shot!

Food and shisha is always consistent and great service for what you pay. Servers are always kind and check up on you every now and then to make sure it’s a good experience. Server Kai had recommended me great shisha flavours and made the shisha himself to make sure I had a great first experience. Definitely will be coming back!

Great ambience! Amazing hookah. Great drinks. Good place to chill with friends

I visit volcano often. The quality and consistency of their food and shisha is always fantastic. Ramzia shows great customer service and a sweet attitude to us always. Overall amazing experience everytime

It is a decent place; they have good food, shisha,and atmosphere to go with. Now let's talk prices... they don't have the best of prices, it is a little pricey but it is worth it for some things such as the calamari appetizer and Shawarma patter for two.

Great service. great staff, great food! So welcoming and polite. Endless variety of food options and great desserts. I would highly recommend checking out this place. Will be returning for sure.

Italian+ Mediterranean vibes for sure at this place, loved the experience! The food menu literally has everything on it from burgers to poutine to full platters, try the mix platter it was too good 🙌 The shisha was very smooth and lasted a very long time. I've been to every shisha place in the city and this one is really up there in the rankings 10/10 experience 🎯

Best food, great customer service, the lady with black n blonde hair treated us best, Amazing ambiance, will definitely go there again.

Had a meal on the patio here a couple days ago. Giving it 2 stars since the customer service was excellent and the server was so helpful. Unfortunately the food was just not good. Rice was dry, chicken was also overcooked. Ambiance in the restaurant / patio was nice but overall the food was subpar.

I don’t have any photos to share, but the food is amazingly fresh and delicious. We ordered the “Volcano Burger & Penne Rose” and the meat tasted as if it just came out of the butcher store. Staff are welcoming

Just need to work on their shisha game a bit but otherwise I really enjoyed it and the atmosphere. Customer service was on point. Would recommend this place.

Honestly incredible. I didn't realize i've been eating such mediocre food recently until I dined here, and I wasn't even there for shisha! It's so. good. for the prices. I had a crepe and the Rosé penne. Top notch, amazing food, take my word. 11/10.