1/5 Danielle F. 2 years ago on Google
I
have
never
received
such
rude
and
unprofessional
customer
service
from
a
restaurant.
Being
located
in
a
small
town
it
is
nice
to
be
able
to
support
local
businesses.
Unfortunately
after
tonight's
experience
I
don't
think
this
is
a
local
business
we
will
support
again.
After
receiving
an
order
of
nearly
$100
we
sat
down
for
our
meal
and
noticed
one
of
the
items
was
incorrect.
We
called
and
spoke
to
a
manager
in
hopes
to
have
it
corrected.
We
were
happy
to
drive
out
and
return
the
incorrect
order
in
place
of
the
correct
one.
When
we
called
to
discuss
this,
the
manager
was
extremely
rude.
He
indicated
that
the
order
he
made
(listed
on
the
receipt
the
restaurant
provided)
was
what
we
ordered.
We
expressed
that
this
was
not
the
case
and
were
happy
to
show
the
order
history
we
had
proving
this
error.
He
claimed
that
it
didn't
matter
we
had
proof
of
our
order
that
he
was
right.
He
then
continued
to
laugh
at
us
over
the
phone
when
we
expressed
our
disappointment.
We
understand
that
mistakes
and
mix
up's
happen.
That
is
life.
However,
to
be
blatantly
spoken
down
to
and
laughed
at
by
an
establishment
manager
is
unacceptable.
Even
if
the
order
couldn't
be
fixed
kindness
and
an
apology
would
have
went
a
long
way
compared
to
rude
communications
and
laughter.
Now
we
are
not
only
out
of
money
for
an
incorrect
meal
but
we
are
left
extremely
frustrated
at
the
diminishing
way
we
were
spoken
to.
This
is
not
the
first
issue
with
custom
service
we
have
faced
at
this
restaurant.
This
tends
to
be
a
frequent
downfall
here
but
expressed
concerns
were
always
positively
resolved
by
the
management
team.
Apparently
this
is
no
longer
the
case
at
this
restaurant.
My
recommendation
is
if
you
are
looking
for
a
restaurant
with
a
staff
that
is
going
to
make
your
meal
an
enjoyable
experience
frequent
one
of
Uxbridge's
other
local
restaurants
instead.