Their jacuzzi is 3/4 of the time broken and they still giving the same answer; we are sorry! But they still taking 100% of your monthly payments. It’s been months maybe a years is just a shame that no one take responsibility. They also used to have a kids club but they closed without informing the clients so when I came with my two kids I have to turn around, anyone with kids knows that just getting out of the house is a mission and the way they handle their closure is was another shame. Without talking from their free assessment on body fat, it most be illegal what they do, they boost your body fat and they try so hard to sell you a personal trainer who can follow up with you your lose of body fat and if you said you are not interested they just give you bad attitude and basically make you feel that you wasted their time. I see this pattern every time I go there and seriously we are like multiples people talking about this points but obviously is not a preoccupation of anyone here. Again is sad because is not many gyms on the area and with the amount of staff they have it should be a 5 starts gym but unfortunately they are very far from that.

I have been a member for many years and visit multiple locations. Recently this location has gone down the drain. Multiple pieces of equipment have been down for months now. There are two leg extension machines that are in desperate need of repair. These two machines should not be in use for safety concerns. Managements attitude towards the situation is forget about safety we don't want to listen to the members complain that the only two leg extension machines are down due to safety concerns. The water fountain near the squash courts has been out of service for over a year now. Decline machine has a back rest that has been wobbly for months. It use to have a sign that indicated it was scheduled for repair but again management would rather not listen to the complaints so the sign was removed and members are using it. It's become obvous that management has given up trying to get things fixed in a timely mannor for whatever reasons. I guess when someone gets hurt and the company has a law suit on their hands they may step up and do the right thing. This location is absolutely not hurting for membership money, it is ridiculously busy in there to a point that it is almost impossible at times to get a good workout in. LA Fitness needs to do a better job. Safety first!!!

Don't waste your money here. LA Fitness lies to their members all the time, especially about why the pool and spa closes. Managers told staff to lie and tell members that the pool and spa needed work done on it when in reality there was fecal matter all in it. They didn't drain the pool but decided to fish out the clumps and put some chlorine in there. Theres also always complains of pieces of diapers and hair in the pool. If you want to be lied to and swim in diarrhea, this location is suitable for you!

Very nice gym with nice staff I’ve been lucky to come here as a guest a few times already and I do like the equipment especially since the dumbbells aren’t restricted to a maximum of 75lbs they reach for what I last remember 110lbs which is enough if you’re a fairly moderate lifter. The equipment seems to be taken care of with the exception of a few cables that are missing the clips to attach the grips. Overall it is a nice gym.

My experience here was ruined. I’ve been going to the gym now since the beginning of this year and my brother has been going for two years. I’ve finally found a way to positively think of my body and I have set my goals for lifting. Very recently, I was told that I can no longer go there because of an incident that happened with a kid around my age. I know this isn’t LA Fitness’ fault, but they sent out no communication about the issue and told my brother to lie about his age to be my legal guardian to let me in. I finally have found my loop and my passion towards the gym and I can no longer go. It’s facility is great and everybody there is nice, nobody I’ve seen has done any wrong but because of one kid, they changed policy and there goes my life dreams.

Original (3 stars): Meh… for the cost, you’re not getting enough squat racks, no deadlift space, no plate-loaded glute machines, no T-bar row (unless I missed it) and generally could use more space in the free weights area. Final (2 stars): you see… I’ve worked in a gym, a very busy gym. hosted 10k people actually. yet, we would have cable equipment less raggedy than this dogsh*t you see in the picture. There’s absolutely no way on earth the management can come up with any good excuse for that. Buy. A. New. Rope. Just how much damage to equipment is acceptable to y’all? This DOES affect your grip and thus form on the exercise you’re performing. Having to re-grip every couple of reps because of slippage is ridiculous. Yeah, I do this review sh#t.

Nice gym, have a few complaints: some equipment is broken/faulty and has not been fixed for over 1.5 months now. I have personally seen someone get injured due to faulty equipment, and management failed to put a warning sign on the machine in order to avoid further injuries to other people. Spa and locker rooms are not as clean as you would like. Sauna door does not contain heat inside the room, making it difficult to reach desired temperatures

Do love this gym specially for the squash court. I also enjoy the separate space for women only. However, for the premium we pay to go to this gym, they should offer free items like a gym bag, a towel, etc. Unfortunately, you have to buy everything and you can only get free items once u get a friend to join the gym. Bummer. If it wasn't for the squash court, I wouldn't pay to attend this gym. Otherwise, decent customer service.

1.⁠ ⁠Today at 9 PM. I went to the reception and spoke to a girl named Stephanie & she was completely being racist. She refused to take any action on the matter bluntly on my face. I was in the gym for two hours today. The problem is that on the workout machines the people don’t get up to give others a turn. They will keep on sitting on it, using their phones barely working out, and if you ask them for your turn, they give a very rude reply stating “I will use it for as long as I want” and I have thrice faced this problem within a span of 10 days. I am also member of the gym and I am paying the fees and I have the right to use every machine and it is a public place and nobody owns any machine to behave like an owner of it. 2.⁠ ⁠A few days back at 8 AM in the sauna, I found a puddle of saliva which was gross. I escalated this to the white lady on the reception and she seemed least interested to get it cleaned. She mentioned that they got the sauna cleaned earlier in the morning and they cannot do it again and she kept on repeating it. Shame on LA Fitness for such pathetic customer service.

Pretty good gym but lacking enough squat racks. Only two available unless you want to use a Smith machine which really don't do the same job. It gets quite busy at lunch time so it can be frustrating to wait for a rack especially if there's some clown in there doing barbell curls when they could do that literally anywhere else. Lots of cardio equipment, hot tub is at a good temperature, good selection of dumbbells. Clean change rooms.

Overcrowded and loud with kids that just seem to hang around the gym and be goofy. The locker room is relatively clean but there is often random food in the lockers. This gym forgot about Covid because the cleaning sprays are never around. The staff don’t know anything about it when you ask. There are a bunch of staff but they don’t seem to keep the gym in good order. Weights are everywhere. The experience is not worth the price.

LA Fitness offers horrible service. Unfortunately, due to the pandemic, I couldn’t do the personal training, but they took $1100 from my bank even though I sent several emails to the LA head office to stop taking funds from my account. LA Fitness withdrew money for a personal training session for the canceled membership. So I didn’t receive the service for $1100. As per the agreement, I paid till the end of the agreement term. I asked them to offer the service for the fund they owed me, but they refused to give me the service. I have all the records showing that LA Fitness has poor customer service and doesn’t care to honor the service for $1100. I am very disappointed and will not recommend LA Fitness to anyone.

I’ve been going here for just over a year now. After trying multiple gyms over the last few years there was always something missing. I finally found that it was the staff, they’re extremely personable and care about every single member’s needs. They remembered me by name only 1 week into my membership and I’ve been in love ever since! The facility is clean, spacious, and parking is great compared to the zoo’s with other gyms. Area is nice and people are very friendly. Eric was the representative that helped me out in getting situated and his level of professionalism and care is excellent. He is personable and open-minded. When signing up, Eric is your man!

I joined this gym to use the pool to swim laps, and it met my needs perfectly in that it was clean, and not crowded. Change room was always clean. I cannot comment on the quality of the fitness equipment as the area was always very crowded at the times I was at the gym I need to cancel my membership at no fault of the gym and when I called, was told the only way to cancel is in person between 9 a.m. to 5 p.m. Monday to Friday or to mail a form to the head office. When I questioned this practice, I was given no explanation and told this is just the way it is. This is poor customer service and fosters mistrust of their practices. I interpret this as intentionally making it incredibly difficult for people to cancel membership, and makes me think twice about joining this gym when I'm in a position to work out again.

A nice LA fitness location. The place is kept clean and the pool is better than other clubs. This location has squash courts and a basketball/volleyball facility. There is a spin studio and in general it is very spacious and has tonnes of cardio and weight equipment. The parking is free and is wheelchair accessible. The club is wheelchair accessible all over. It can be crowded at times but the size and space makes it accommodating. Four 🌟 for good house keeping and the friendly staff.

Visiting from Vancouver Island I very much appreciated the seven day pass I was given. Not too sure what to expect on my first day I was very pleased with the cleanliness of this facility. The locker room was immaculate. The lockers themselves were comparable to what a first class golf course would offer. The hot tub was a perfect temperature. We didn't use the workout area this time but I'm confident it will not let us down. Cheers!

I have been going to the Whitby LA fitness for the past 6 months and its been a good experience so far. Friendly staff and a very spacious and well maintained facility. Also the personal training program which I had enrolled for really helped me to start my fitness journey. My personal trainer Andrae was always there to help me with a smile. He was very helpful but again pushed me to the limits to achieve the fitness goals. He is an amazing coach.

The staff here think they are smarter than you lol. I simply wanted to cancel my membership since I was going back to school and I have a gym on campus and these guys tried to get me to come in to their location to talk to their operations manager to cancel it. I went there twice and was told to come back, I finally just called in and they “magically” were able to do it over the phone. I used to work for LA Fitness so this is not a new trick to me; they tell you to come in and keep dodging you hoping you just stay due to the inconvenience. The staff here are so unhappy it’s actually hilarious. None of them are genuine and they reek of condescending nature. Funny cause their job is super easy, I’ve done it trust me. I’m glad I cancelled cause I’m gunna find a goodlife near me after I’m done school and they’ll probably have more respect for their paying customers than a bunch of disgruntled young adults that just wanna hit their bonus quotas every month. What a joke.

Clean gym, staff are wonderful. Fellow guests are respectful. The only downside are the poor hours. I'm sure more people would be inclined to join if they accommodated later hours.

I go to this gym in Whitby since day 1. This gym is a great facility; clean and enough machines that you don't have to wait too long. I also started using a personal trainer this year named Joseph. Joseph is exceptional to say the least. He is a great motivator, always pushing my limit just the right amount. Don't get me wrong I push myself but I didn't know how much. He is great at explaining his method to why we follow his process. He's always on time and has a great attitude towards fitness and health and knows his stuff. I am really happy I went with him as my personal trainer.

I am so glad that I took up the advice of a friend to come in and check out LA Fitness in Whitby. Her transformation has really been an inspiration for me and her advice was to sign up for personal training with Joseph. She couldn't have been more right. The amenities and staff have been awesome! I have been working out 3 times a week in the mornings with Joseph for 1.5 months now and I'm really loving it. I've lost a pound a week since we started and I feel much stronger. I had a bit of anxiety at first but he has worked with me to gradually immerse myself into the gym atmosphere, learn how to properly use the equipment and most importantly help to hold me accountable. I feel like I have a true coach who cares about my success and that I'm not alone. That matters!

I had such a great training session today. It was my first time having a training session at LA Fitness and I absolutely loved it. I got to work with Morgan Newman and she's amazing. She's so welcoming friendly, informative and helpful. She really help me develop some healthy goals and encouraged me towards them. I really thought I wouldn't like it, but I absolutely loved, loved, loved my time spent there. I'm now encouraged and better informed on the next steps in my fitness journey. I'd recommend this place to anyone starting at any level, such a great atmosphere to get started or in my case, get started again and again lol. I'm signed up and ready to see changes all around. Thanks again Morgan! It was an amazing time, looking forward to much more.

I’ve been going to this gym for about 8-9 months now and I have to say I’ve enjoyed my time being here. I’ve set myself so many goals for 2022 and I feel like I’m closer to reaching it because of this place. They have high quality equipment, the place is really clean and the staff is very friendly, talkative and informational. I’ve always been a person who has an idea on how to workout but if your one of those people who doesn’t I suggest getting a trainer there, they’ll get you on the right track. Overall, I recommend this gym for anyone who is trying to make goals for their body and wants to improve.

The 5 stars is for my personal trainer Darius. This guy is an amazing trainer. It's been a year since I signed up for personal training with LA and I unfortunately spent the first 9 months using my sessions at the Oshawa location, where I had 3 different trainers in that time-frame. I then gave Darius a try at the Whitby location and it was a totally different experience from what I previously had. Darius was able to understand my fitness goals and create a plan to help me reach them. He taught me many different exercises, he pushed me until I was doing 12 rep 25lb waited dips which was a huge gain for me, but most importantly made me feel good about the progress I was making(internally and externally). Darius truly cares about you reaching your goals, it's not just a gig to him. If you are considering personal training at LA Fitness Whitby or Oshawa, make the drive/commute here and sign up with Darius. This is a 100% legit review and I endorse him and his personal training abilities. The gym location itself is alright - the foam rollers need to be replaced, machines could be fixed quicker, and all guests should apply deodorant before a workout. I've only been in the morning and it's never been overly busy.

So I have a rare muscle and joint disease. This prevented me from going to the gym. I thought I canceled my account with la fitness. Little did I know they were still charging me monthly. I've been paying a lot for physio therapy. Yesterday my dog had a seizure. I got a call today from LA fitness saying I owe them for my a declined payment. I was unable to pay because I had to use the money I had available for my dog. I'm okay with making the last payment even though I've already payed hundreds for inactive months at the gym. What really got me is when I told them I was dealing with a family emergency. The lady who called me showed no compassion or sympathy. She didn't even say goodbye or Goodluck or anything when ending the call. She made it clear that they need their money and hung up. I will never be returning to LA fitness and I will be telling all my friends and family how cruel they are. Do with this information what you will. I refuse to support a heartless multimillion dollar corporation.

Great place and huge with pool inside. Usually not very crowded and a lot of equipments.

My mother and I signed up ago month with Gracie and she was super friendly and informative. She gave us a quick tour and walked us through the whole signing up process, explained all the fees and also answered all our questions/concerns. After going to this gym for a month, I've gotten a lot more comfortable going here I love the layout of the gym personally. There are many different kind of machines and equipment throughout the gym. They have a variety of classes that you can join. I haven't used the squash rooms yet but they look fun. And the change rooms and bathrooms have been pretty clean. Never had a problem with it. Overall, I love LA Fitness. I've had great experiences with them. Definitely would recommend

Decent gym, they have a basketbalk court, squash and also a pool. Wished the lighting was a bit better and there's an old carpet in most(outside free weight and bench area) that needs to be removed it looks old and dirty.

High marks all around. A great selection of well-maintained equipment, friendly manager and staff, good hours, and very reasonable monthly fees. I am counting down the days until the gym reopens after this latest lockdown.

I have been to about 8 LA Fitness locations. This location is decent because of the squash courts, but it seems to be lacking machines. The space in the middle of the gym for personal training is limited. This gym has a very poor layout and usage of its space compared to the others.

This LA fitness location is too crowded with young people. Some of them are there more to socialize than really workout. There are not enough weights, barbells, squat racks, and machines here. The layout of things is also not the best. There are no staff making sure things are put back in place, so most times you can't find cables, bars, etc. Cleanliness of areas can also be improved.

The problem of this unit is the people between 4:30-6:30pm. All kids, looks like a summer camping. You ask to use the machine or share and they say that still got 10 series or 5 minutes (that was insane when I heard it lol). LA Fitness is a very good gym, but if you don’t wanna get stressed, don’t go between 4:30-6:30pm.

Pool is great for swimming lengths. Gym is very busy during peak times. Workout equipment needs much more frequent cleaning as well as surrounding area.

I have been a member at this gym since January 2022. I signed up for the training services and was paired up with Joseph, and I am very happy with my experience. He is very knowledgeable and encouraging, and I can see growth where I have been putting in the work. I also want to mention the Assistant GM Lynn, who gave me the initial tour and signed me up as she is very friendly and helpful. Depending on the time of day that you go it can get very busy, but the equipment is nice well maintained.

Outstanding service and staff! I'm from Vancouver BC and LA Fitness in Whitby was very welcoming and helpful and friendly, went beyond my expectations, thank you so much for your help! Great Gym, great equipment, very clean!

Big and spacious, there's a closer la fitness closer to my house but I prefer this location over the one on ritson due to the fact that this location is cleaner and the vibe is mostly positive from all the trainers and people who come to work out. Worth a visit, not that busy or you could say this place has lots of equipments.

I was very impressed with the quality of customer service by Almas Scott. She was friendly, welcoming and clear on all the amenities at this location. You could just tell she knew what I was looking for and was able to provide me with all the information I needed before making a decision about this gym. I would definitely recommend going to her to purchase a membership! Super efficient and genuinely cares. Thanks Almas!

It has been one year since I went from one day to day one. During this year I have learned much about my physical and mental balance. I have heard it said that you should not put a sound mind in a broken body. During this training period I learned a few important lesson I wish to share with friends and family new and old. Results are not instant, but inevitable Consistency is more important than strength Hope molecules are real The hardest days to stay committed yeild the best results And most importantly, Reason is everything Find your reason(s) This location is clean and well maintained. The staff is great. Always a friendly atmosphere. The clientele are considerate and pleasant.

Absolutely love this facility. The front desk girls are always smiling, and very friendly. Willing to have a conversation and explain new policies to anyone. The staff is great! the facility has a pool, courts, new machines, and has even opened a new workout area in the basketball court to help with social distancing! Highly recommend seeing Sudesh or Kayla for a membership if you are thinking about it!

Sudesh signed me up. Love the gym

Excellent gym amazing staff! Awesome equipment. You will not be disappointed

This location is much better than the Oshawa location when it comes to friendliness of the staff and overall comfort level using the gym. However, this gym really lacks in equipment. Only one squat rack, constantly battling for bars to deadlift with and attachments for cables. There seems to be a lot of wasted space filled with machines that very very rarely get used. To make this a 5 star gym I would love to see a new layout focussing on our most used equipment/machines. Also, the women’s only room needs a proper weight rack because women lift heavy too 😉

Have only had great experiences with LA! They are super friendly and always accommodating. Thank you to Almas Scott for helping me get a guest pass to check out the gym before getting a membership.

Great experience at the gym. Overall friendly and helpful staff that provide an overall welcoming experience. Equipment, washrooms and amenities are always up to standard as expected. Great bang for your buck when it comes to a memebership at this gym. I have been attending whitby for over a year and I do not have any complaints so far.

Great Zumba and yoga at this gym. Nice that they have all female gym room as well, the only weird thing is female sauna has fully dressed people with winter jacket sometimes that is not hygienic.

Great location. Friendly, knowledgeable staff

I gave lots of restaurants reviews but make my food down I part of LA fitness from last 9 years. Its a best gym in Town staff is amazing and I expand more then 2 hours 3 times a week with gym, Sauna, jet therapy and in pool. LA fitness play best place for me to make tune up after having lots of different kind of food i try every week. Cheers LA

I had a very pleasant experience at LA fitness with Morgan Newman in customer service . She was very friendly , professional and very helpful in her advice of finding the best fitness program for me and matched me with one of the best trainers, Kiko. Loving my fitness experience so far. Highly recommend!

I have been going to the LA Fitness in Whitby for a few weeks now, and could not be happier with this gym. The staff is great, Michelle always greets me with a smile on my way in, and the staff knows me by name already. Gym is always impeccably clean and all the equipment is beautiful. I even brought a friend in with me (they offer guest passes to friends and family) and he signed up too. Best gym in town!

Thank you Joseph for training me this month. I have received feedback from family that my posture has improved. I have lost some weight. Also i no longer have knee pain on the stairs. Looking forward to our next work out session!

I use your mobile app to check out instructors and class times. No notifications today for change of time for the aquafit class which was listed for 9 am Apparently the members who took Tuesdays class were verbally informed it had been changed to 945 am today I arrived at 9 today and was not informed until I was in the pool that it was changed to 945 Front desk employee said I was lucky there was a class- period. She said they did their best and the system would not allow the change. Horrible attitude or understanding of the impact to others.

My mom goes to this gym and she loves it. Shoutout to Adam who is friendly and helpful. If you’re looking for a new gym you’ll be happy here.

Fantastic gym. I have loved coming here over the last couple of years, and everyone is always so friendly. Staff and members alike!!