The Source image

The Source

Electronics store Cell phone store Computer store Video game store Telecommunications service provider Office supply store Internet service provider Stereo store

😐 Not the best Source location. Staff try to be helpful but often fall short. Their main focus is to sell phone plans. Otherwise a decent location with reasonable inventory. People often mention customer, service, phone, helpful, great, location, Source, source, item, store,


Address

Centre, 1355 Kingston Rd Entrance #2, Pickering, ON L1V 1B8, Canada

Website

www.thesource.ca

Contact

+1 905-839-3568

Rating on Google Maps

4.10 (224 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 11 am to 6 pm
  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: customer (20) service (20) phone (14) helpful (10) great (9) location (8) Source (7) source (7) item (7) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 zak s. 6 years ago on Google
    Not the best Source location. Staff try to be helpful but often fall short. Their main focus is to sell phone plans. Otherwise a decent location with reasonable inventory.
    3 people found this review helpful 👍

  • 1/5 JB F. 3 years ago on Google
    Do not order anything and request to pick up at the store. I ordered my son's Christmas gift, it was delivered to the Source the day after. A staff signed and collected it from the delivery person. I have been in the source 7 times to pick up my item, 7 times they check my ID before go checking if my item was there. They kept saying it was not in as yet. I contacted the Online order team after being frustrated. They told my my item was delivered the day after it was ordered and signed for and collected by a staff. ( I wont say his name) They offer to ship another one, however, the item was out of stock, so they offered me a refund . I still did not recreceived my item. I had to go to Best Buy to buy it all over again and pay even more , in order for my son to have a Christmas gift. The source up to day, has not refunded me a yet. Only the shady staffs knew exactly what happened to my item.
    2 people found this review helpful 👍

  • 1/5 Kua N. 3 months ago on Google • 65 reviews New
    Horrible customer service I call to view how much a discount code would be applied to a product 1st time calling sounded like a party no one answered professionally called back no one knows what to do or how to apply it definitely taking ym business elsewhere I called best buy and was able to get a price for a discount code instantly won't be shopping here ever.

  • 5/5 Sheeba S. 3 months ago on Google • 36 reviews New
    Alexander helped us with an upgrade. He was very kind and knowledgeable and made our experience a pleasure.

  • 5/5 Jehan 3 months ago on Google • 11 reviews New
    Alexander was wonderful and so helpful. I went in to get a battery for my key fob and didn't know how to change it. He took the initiative and changed it for me. I appreciate it to much. Thank you!

  • 5/5 Red H. 2 months ago on Google • 7 reviews New
    I went to get a new iphone on black Friday and i talked to a lovely young lady named Tishana, she was very helpful and she was able to answer all of my questions, i walked out with a brand new iphone 14 and was really happy with her customer service skills. She was really nice along with the rest of the staff! Thanks again to Tishana and rest of the source team! Highly Recommend!

  • 5/5 Samantha S. 2 months ago on Google • 7 reviews New
    Excellent customer service, they where able to help us sort our a problem with Bell when no one else could. Thank you Mohsan & Zahid ☺️

  • 1/5 MANDEEP SINGH V. 3 months ago on Google • 5 reviews New
    On boxing day, I visited this store for home internet enquiry, I talked to sale guy for 10 minutes. I didn't get internet plan I wanted and sale guy was so rude. I was leaving the place and He said thanks for wasting my time. I wouldn't recommend anyone to go this store.

  • 5/5 ALFIE THE M. 6 months ago on Google • 4 reviews
    I was very, very impressed with the customer service I received yesterday. Kamrul pushed so hard for my spouse and I to be able to have a new phone plan with a new company [bell] And to receive the best deal. We were there for a few hours but the hospitality i recieved and great customer serviceade time fly. I can't think him enough for his generosity and his hospitality. If you are going to the source at the pickering town center. I really highly suggest you see him. As he will do what his necessary to provide you, excellency And quality.

  • 5/5 Christine C. 2 years ago on Google
    Jamil was so helpful and patient with me while purchasing a new cell phone and plan for myself and my husband. He is very knowledgeable about his products and was able to set me up with the most economical plan according to my needs. Thank you Jamil for your time you spent and your helpfulness!

  • 5/5 Peravina S. 11 months ago on Google
    The sales associates were really nice and welcoming. Tishana helped me set up my phone line and she was so friendly and nice. I recommend going here.

  • 5/5 Miyah I. 1 year ago on Google
    A great big thanks to Mohsan at Pickering Town Centre The Source. He was an excellent customer service rep; He put no pressure on us. We knew what we wanted and he also sold us some great products from Bell. We’ll be trying out bell Fibe, and in a few years or maybe months we’ll try Bell cellular. Mohsan is friendly and approachable, and a great face for The Source!

  • 5/5 TheRealMahaliaaa M. 1 year ago on Google
    Mohsan is a life saver. He helped me so much by helping me switch to bell and getting a lot more data thats faster for the same price I was paying with my other phone company. I also received a discount at the store. And I would recommend anyone to come in and talk to him because he’s really helpful and polite!

  • 4/5 Patricia R. 1 year ago on Google
    Very thorough and friendly service; helped me to upgrade my service and save some money. Thank you for the help Mohshan! Edit: wondering if I should lower my rating cos I was told everything should be fine in my phone after upgrading, but now I don't have access to anything cos all my accounts connected with my 2fA authenticator are gone and have no idea how to get them back..

  • 5/5 Kayonah C. 9 months ago on Google
    Kamrul and Mohsan are amazing they took the time to get me the best plan for amazing price and was still able to offer me more in service. These guys were truly amazing thank you

  • 5/5 An’Nique D. 9 months ago on Google
    Kamrul was very helpful with setting me up with a cellphone and adding all of my services with Bell. He’s the best ask for him anytime you come at the source Pickering Town Centre.

  • 5/5 Keiris R. 1 year ago on Google
    Went to purchase an iPhone 14 today. Met with two very great sales rep at the store. Helped out with everything and answered every question that I had before purchasing the phone. Definitely will be going back there in near future. Thank you to the two individuals.

  • 5/5 Walter F. 9 months ago on Google
    Service was plus excellent . Assistant got me a 10% discount that I wasn`t expecting . Apparently if u r a Virgin customer , that gives u 10% off

  • 5/5 Suzette G. 1 year ago on Google
    Ahani was super helpful and really went the distance to make sure we got what we needed. I will forever use The Source as they have superior products and customer service!

  • 5/5 Nikesh P. 2 years ago on Google
    Went late on a weekday and was worried I wouldn’t get helped but there was a kind rep named Mike who was able to help us switch phone plans within closing hours. We really appreciated his quick help - within 10 mins we were on our way. Mike was great to work, extremely kind and professional.

  • 4/5 Regina M. 2 years ago on Google
    Good, friendly service Had to return am item. No problem. Unfortunately could not find what I needed otherwise.

  • 5/5 Monika S. 2 years ago on Google
    Fantastic customer service and personal touch! 👍🏼

  • 5/5 Kurt L. 2 years ago on Google
    Knowledgeable and great resource for tech items and easy layout.

  • 1/5 Dogcat 2 years ago on Google
    Do you guys fix PS4 fast

  • 5/5 Dil R. 2 years ago on Google
    The store manager here (Mike) and staff were extremely helpful at this location and have amazing customer service. They go above and beyond to ensure the customer needs are met. Thank you Mike!

  • 5/5 Sue B. 1 year ago on Google
    I was having issues activating the phone I got through bell over the phone. I went into this source fed up and exhausted. Arani was able to help me activate and transfer everything to my new phone. She provided excellent customer service. I Had a wonderful experience because of her!

  • 5/5 Sophia 1 year ago on Google
    I loved my experience at this location. I got a new phone at this location and Arani was able to go above and beyond when helping me. I'm not too tech savvy but she was able to help set up my new phone for me! I was extremely happy with the customer service. Definitely coming back to this location and dealing with Arani!!!

  • 5/5 Tee T. 1 year ago on Google
    Avishek did an amazing job setting me with up with a phone. He went above and beyond with his customer service. I will definitely be coming back to this source for anything I need!

  • 5/5 Robert C. 1 year ago on Google
    Love this location sam provides excellent and quality customer service, I would hope they would have more Rc stuff like drones also cameras ect but overall customer service was a 10/10 keep up the good work sam.

  • 5/5 Anjana S. 1 year ago on Google
    Loved the experience I got at this location. I was helped by Arani she was super knowledgeable and provided excellent customer service.

  • 5/5 Vian P. 1 year ago on Google
    Sam was very helpful and great to deal with, spent a good bit of time helping me find the perfect gift for a family member.

  • 5/5 Good S. 1 year ago on Google
    We dealth with Mike at The Source and he provided an exceptional level of customer service! He was patient, very well informed and professional.

  • 5/5 Crystal H. 1 year ago on Google
    Arani was absolutely amazing. She told me about promos to give me more and save more. She was very helpful and lovely to work with. 5*

  • 5/5 olubukola A. 6 months ago on Google • 1 review
    I had a wonderful experience at the Source. Salman was calm and friendly, he was able to meet my needs and I am a satisfied customer. Will shop there again.

  • 5/5 Ashley S. 6 months ago on Google • 2 reviews
    Kamrul and his team were absolutely awesome I appreciate all the great advice on purchasing a new iPhone thanks again

  • 5/5 Punnya A. 3 months ago on Google • 2 reviews New
    Great customer service and very calm in explaining everything, Thank you Salmaan.


Call +1 905-839-3568 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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