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Canadian Tire

Home goods store Department store Sporting goods store Garden center Home improvement store Party store Auto parts store Tire shop Oil change service

😠 Very dissatisfied with my shopping experience today, and if I could give a 0 star rating I would. Been here many times and never had an issue apart from either being understaffed, or the lack of bike racks to lock bikes. I came in today to get some oil and a filter, when I enter with my bag I was to... People often mention service, store, customer, told, Canadian, time, staff, location, Tire, today,


Address

1735 Pickering Pkwy, Pickering, ON L1V 7C7, Canada

Website

www.canadiantire.ca

Contact

+1 905-686-2308

Rating on Google Maps

4.00 (2.1K reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 9 pm
  • Saturday: 8 am to 7 pm
  • Sunday: 9 am to 6 pm
  • Monday: 8 am to 9 pm
  • Tuesday: 8 am to 9 pm
  • Wednesday: 8 am to 9 pm
  • Thursday: 8 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (31) store (27) customer (26) told (17) Canadian (15) time (12) staff (12) location (12) Tire (12) today (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ryan 1 year ago on Google
    Very dissatisfied with my shopping experience today, and if I could give a 0 star rating I would. Been here many times and never had an issue apart from either being understaffed, or the lack of bike racks to lock bikes. I came in today to get some oil and a filter, when I enter with my bag I was told I’d have to leave it at the front. If the store has such policies, it should be written in large clear font, that they do not allow customers with bags; yet they purposefully make the sign minuscule and out of sight. I continued shopping regardless of this ‘policy’, with my bag on since that’s a personal and valuable item. When I went to cash my items out; I had a worker stare over me whilst scanning my items, so much for ‘self’ checkout, might as well do it for me if you can’t trust customers… Furthermore, when I was scanning my items the worker had asked to look into my bag which I found disrespectful, not only because of privacy but for their clear lack of customer trust. I then asked who’d be responsible had my belongings got damaged, stolen, or lost, and she began confronting me with an unclear answer, so I bet they wouldn’t be liable for any and all lost/damaged belongings. If they think customers would steal some oil and a filter, who’s to say the workers wouldn’t peek in your bag and take an item or damage your property… regardless of cameras. who’s liable then..? Anyhow, you won’t be getting recommendations from me anymore, I’d even advise you to steer clear and shop elsewhere! Support a local business instead like you would a family.
    7 people found this review helpful 👍

  • 1/5 massy e. 7 months ago on Google • 15 reviews
    I’d rate it less than 1 star if I could for the service department. Went in last Friday to install a part on my car. Waited 2 hours and they said they won’t be able to work on it that day so I have to bring it in Monday 8am and leave it for the day. I was the very first person Monday at 8am. Dropped off my car and they said it’ll be ready in a couple of hours. I called at 1:30pm and they said it hasn’t even been brought into the shop yet. Called at 3:40 and they said it hasn’t even been brought into the shop yet and they weren’t remorseful or anything. The supervisor I spoke with acted like he didn’t even care. Tried telling me to bring it in another day. Absolute garbage customer service by these people. Wasted my damn time and they were completely rude.
    4 people found this review helpful 👍

  • 5/5 Justin C. 5 months ago on Google • 273 reviews
    Large Canadian tire. Lots of sale items to look into . Place is clean and spacious.

  • 1/5 Lo-Anne M. 2 years ago on Google
    On Friday I had a disgusting, vile staff yelling at me with my son just walking into the store about my back pack. She yelled at me from across the store. I was taken back by it , when I was in the store a few days after that and no one said anything me. If she had appropriate me and explained the new rule my attitude would've been different. The best part I called to speak with the manager ( Jason) about it and didn't seemed to care but he said he was going to talk to that disgusting staff. I felt discriminated against. This disgusting staff looked at me as if I was young person, who was ready to steal. I have a backpack for a reason ( due to child). The last two weeks I've been in the store buying things for my house and I get treated like thieft. Never again! I will be returning everything I've bought from your store. Never again!
    3 people found this review helpful 👍

  • 1/5 ray m. 1 year ago on Google
    Worst staff. Numerous employees hounded me to sign up for their Mastercard, and after refusing numerous times I gave in after being promised a great deal on a bike I was purchasing. After wasting however long signing up, I found out at the register I was COMPLETELY misinformed about the deal, and given a bunch of guarantees that couldnt be kept. All they care about is money and numbers. Would never come to this location again.
    2 people found this review helpful 👍

  • 1/5 Stef D. 1 year ago on Google
    I went into service yesterday to make an appointment to have rear rotors and pads installed on my jeep. I went in because I couldn't get anyone to answer the phone. They told me to bring it in at 8am today. We had sourced the parts ourselves and only needed them installed. Was told yesterday not a problem leave them in the back of the jeep and they even told me how much it would cost. Arrived today at 8am and was told sorry we don't install customer supplied parts. 2 wasted trips to the store. After arguing they said they would install them but with zero warranty on the work. They were not going to guarantee the install. Went to a different shop up the street and received first class service.
    2 people found this review helpful 👍

  • 3/5 P Z. 1 month ago on Google • 131 reviews New
    Always pretty clean and organized and well lit. But sadly still there seems to be a massively large lack of care for any customer. So I'm guessing that your boss is a sleeve driver from Hell or everybody is doing their own thing. This sucks when you are a customer in need of a product and just need to be pointed in the right direction. ************************************ UPDATE 4 ALL i totally got a reply as Yall can see ......so I call the number and i get this gentleman---who transfers me to the Automotive Department ----- im not sure why????

  • 1/5 Enayat M. 9 months ago on Google
    I took my car for tire change and alignment on a weekend. They told me it would be done at 6 and it wasn’t so they asked me to pick up next day. When I picked up my car the next day, the inside was all dirty with grease marks, my air vent was broken where my phone holder is attached and my gas tank went from full to near empty! I asked for a discount on finishing late and the damage to my vent but Craig the manager told me he wasn’t going to do anything about it and refused to share the store owners info for a complaint. Don’t take your car here for service especially overnight because they will probably use your car! Extremely shady garage people.
    1 person found this review helpful 👍

  • 1/5 A A. 2 years ago on Google
    Came here on Friday for a car wash. On Monday, I needed another car wash because there was bird poo on my car today. Paid for another wash. The car wash never took it out, spoke to the lady in the kiosk and she gave me some spray and another car wash code. My car looked the exact same so I went back in the store and I told the lady that I’m gonna wash it by hand and if I can get another code for another time, she refused. Been coming here exclusively for 2.5 years. Will find another place to wash my car.
    1 person found this review helpful 👍

  • 3/5 Roger L. 2 years ago on Google
    This location is not bad. I found what I was looking for yesterday. My last visit a month ago I bought 4 storage totes and as they were stacked, cashier pulled them apart and put it on the floor. With the static picked up lots of her hair. Finally they're just checking if anything in between. But finally there was nothing and we left with lots of her hair on our goods. A note to the owner, please train your staff to be smarter and cleaner.
    1 person found this review helpful 👍

  • 1/5 Danny H. 1 year ago on Google
    Just walked out of this store after trying to buy a golf glove that was clearly priced at $12 and when I scanned it the price came to $15. They refused to sell it to me at the lower cost. I will never step foot in this store again. Ridiculous.
    1 person found this review helpful 👍

  • 1/5 SJ G. 9 months ago on Google
    If you want really, really, really bad customer service coupled with staff indifferent with their jobs and customers then this is the place for you! Wanted to purchase a phone holder for my vehicle and selected one that was on sale (1/2 price according to the tag) Got up front and yep, according to their machines it wasn't on sale. Reached out to the person staffing this department and earned a shrug. That was the total sum. Didn't buy it and went across the street to Walmart and got an even better product for $10 less.
    1 person found this review helpful 👍

  • 2/5 Stephanie L. 10 months ago on Google
    I'm usually a fan of the store so I don't want to rate it low as it's usually a good experience. I also usually don't write reviews but at my last visit, the lack of customer service baffled me. I found an employee who said he was helping another customer but would be able to help me soon. The first customer left and I eventually found the employee at the paint center helping the another customer. He essentially ignored me while the customers went looking for paint numbers until I spoke to him first. When I asked him my question, he told me that specific brands produced the light bulb I was looking for but he couldn't remember which brands off the top of his head (which was reasonable). He told me to look at a chart posted in the aisle but what really blew my mind was when I explained I did and asked him to call another colleague to help me, he said his manager was on his lunch. This implied that there was no one else on the floor (not counting the colleague he had an exchange with at the paint center) which then tells me that this location is understaffed. Ironically, it was the customers who he was mixing paint for that eventually helped me, which took 2 minutes and though we didn't find the bulb I was specifically looking for, suggested one that might this work. So if you're not sure what you're looking for and might need help, don't go here. You will be ignored and the answers to your questions will be to "look at the chart." On top of that, though he was outwardly polite, I got an uncomfortably distinct feeling he didn't want to help me but wouldn't get someone who would. The only reason it's 2 stars instead of lower is that in my 6-7 yrs of going to this Canadian Tire, it's been fine but this experience left a very bad taste behind. I'll continue going as it's convenient for me but will looking for someone else if I have questions. And looking at responses from other low reviews, I'll preemptively turn down the offer to call customer service to talk about my experience; I just thought I'd put it out there. He appears to be a kid who got a part-time job (which I applaud) but a discussion about common courtesy wouldn't be remiss.
    1 person found this review helpful 👍

  • 5/5 Chris W. 8 months ago on Google • 56 reviews
    The parts manager found me everything I needed and was more than helpful. When paying at the customer service, I accidentally gave Lisa one extra $50 bill and she promptly handed it back, explaining I had given her too much. It was a great experience all around. I hope there bosses read this.

  • 5/5 Katelynn C. 11 months ago on Google • 27 reviews
    Loved this clean and friendly location we visited the other day! The cars were SO tidy and nicely lined up, very beautiful display. The watches beside them were in a nice FULL display - and for only $9.99!!!! Such a great idea for any kind of gift - beautiful spring colours that POP. I always love these eco-friendly MASSIVE colouring books!!!! Will be grabbing a couple for Easter they're SO worth it!!!!

  • 5/5 f f. 1 month ago on Google • 11 reviews New
    Sean was fantastic. He did my oil change as fast as possible He installed my wipers and topped off the fluid. He even checked my tire pressure and gave me a valve stem cap that I was missing. Amazing service and super sweet. Never experienced that service at another location.

  • 5/5 Coolie S. 5 months ago on Google • 10 reviews
    Store is great, I go here often. They could see logic in my request made recently. whereas other retailers like RONA, though I was cheating the system somehow on the same type of request. It's a good place for young people to get their feet wet in the workforce. I worked for a toronto location 15 years ago and gained many skills.

  • 1/5 John M. 2 months ago on Google • 9 reviews New
    I was accused by the assistant at the self checkout of not paying for a large item as she stood 6 feet from me. We were the only two people in that small space and I only had 3 items. She didn't just ask for my receipt. She flat out told me that I didn't pay and when I showed my receipt she didn't apologize. She threw it in the cart.

  • 1/5 SREERAG K. 4 months ago on Google • 6 reviews
    Had my oil replaced at Canadian Tire two months ago, and now my car is indicating another change is needed, despite minimal driving. When I sought answers, the staff showed little interest and didn't attempt to diagnose the issue. Disappointing service and lack of concern for customer concerns. Hope they improve their standards.

  • 2/5 Reg N. 1 year ago on Google
    Very disappointed with the service today at Party City, overall. I had to head over to Dollar Tree just down the road on Brock for additional balloons for the event. No customers waiting at Party City counter, but I was told only 1 customer can be surved at a time and already working on an order for someone to pick up in 1hr. I asked if any way to get just a few ballons for me to take (<5) and at least 1st rep said she'll see if another rep can help (which is why the second star, atleast she tried while being busy). Also to mention, not much foot traffic in the store today around noon. 2nd rep told me she can't help me because the 1st rep is busy on an order. Not sure why 2 reps can't work in tandum to move things along, as it seemed the helium dispenser had 2-3 nozzles or alternate whilr the other is tying. Luckily she pumped 1 ballon for me (as I put away the rest), which took <1 min. Seemed to me like she just didn't want to work or didn't care to help. Plus I didn't know you can bring your own balloons and get them pumped up, as that's a reason why the long wait time for the previous order from what I was told. Not their balloons so harder to manage. Good to know in future if I can mix in my own.

  • 5/5 K B. 11 months ago on Google
    We spoke to Austin who works in seasonal sales about purchasing a barbeque. He was extremely honest, personable, and knowledgeable. He helped us make a decision that we are very happy with. The store has a wide selection of bbqs to view. Thank you Austin!

  • 1/5 Karen M. 9 months ago on Google
    I needed to exchange a chair that was damaged and still under warranty, I didn’t have a receipt but I had proof of purchase through my banking records, and the manager was an absolute creep to work with. He was all smug and told me that because I didn’t have a receipt nobody would help me. Even though I didn’t want a refund just an exchange, he was rude and abrasive and the girl behind the customer service counter wasn’t any better she just followed whatever he said, I will never shop at Canadian tire again because of the way their Customer Service Department particularly their store manager treated me, and I have cancelled my Canadian Tire Mastercard.

  • 5/5 Tharwat A. 9 months ago on Google
    Zack was an exceptional with his patience and knowledge and great customer relations. I hope he becomes a man in another location soon because this location has a great one already. He is trained well no doubt

  • 5/5 Colin W. 9 months ago on Google
    Canadian staple! This store has a huge selection of cool camping and outdoor gear for the summer months. This location has some pretty helpful staff compared to other ones I have gone to. I found when I returned an item, it was relatively quick and easy. Ample parking everywhere.

  • 1/5 Walker E. 1 year ago on Google
    Canadian Tire is a great place to shop and buy house or car products but NEVER go here for their vehicle service center! Twice I went here for a tire change and both times it took 3 hours plus. I can understand it taking long because they want to make sure the tires are on right for safety but when you have the technician walking back and forth from a table to the car just to get tools that he could have gotten the first trip makes no sense. Not to mention as he is making his trips he casually looks at the customer who car he is working on like looking at the customer will get his work done for him. I went there this month to get my summer’s swap for winters and I was told that the nut on one of the tires is ceased up and that it’s a VW issue they asked permission to heat up my nut to try and get it off I gave permission. After I gave permission I sat for 15 minutes watching the car not being worked on and as soon as I got up I saw the technician walking in the garage with two coffees next thing I knew the nut came loose and no heat was needed. It’s service like that turns a customer off from visiting stores the owners has to do some much needed work with that vehicle service team it’s unprofessional and a disgrace 3 plus hours for a tire swap and 3 hours to replace two front tires!

  • 5/5 Les “Nessman” H. 1 year ago on Google
    What can you say, it's a guys dream!! Always see stuff i either like or love. I'm almost always shocked at the levels of stock at any given Canadian Tire store. Can walk around that place minimum an hour just for fun to see what they got!! Don't forget to use your Canadian Tire points card which you can link into the Canadian Tire app! This function also tells you what aisle your item is in, plus they have free wifi in store so if your not getting great connection in store connect to that and you'll find what you need even faster!!

  • 3/5 KC M. 1 year ago on Google
    This store location has improved but is still small and often out of stock on items. Canadian Tire, in general, has increased their prices and no longer the value incentive they once did. On this occasion they had what I wanted, though it was lore than I wanted to pay.

  • 1/5 Phil A. 2 years ago on Google
    Friendly, helpful, knowledgeable, only issue that I have is that they (Service) answer the phone. 3x called, each time called let ring 5 minutes.

  • 5/5 Alan F. 2 years ago on Google
    Customer service was fast and efficient at price matching today

  • 5/5 Donna-Marie C. 2 years ago on Google
    Thank you Brad &;Travis for replacing my windshield wipers 🤗 🙂.

  • 5/5 Brent 2 years ago on Google
    Great new locker system inside the Pickering store for those that don't want to take their time inside the store (Me!sometimes..). Was pointed out to me by an Amazing Cashier on August 12th 2021.You can look on the Canadian Tire website and order smaller items to go in the lockers. Also curbside shopping:) Go EASY on EMPLOYEES (not just there) Folks .They are HUMAN like you! Take your frustration out with exercise :) or stay home of your in a bad mood !! RESPECT is a 2-Way Street.

  • 1/5 N H. 2 years ago on Google
    Very poor and rude customer service. Associates aren't trained to advise on items and about return policy. I purchased an item and checked with associate about the return policy - associate advised it can be returned in 90 days. At the time of return after a week, customer service said "this item can't be returned". Management is absolutely useless and non cooperative.

  • 1/5 Thunder T. 2 years ago on Google
    White guy with the blonde hair and blue eyes at the automotive section is a disgrace to the employees, poor customer service and gives attitude to customers. Sad to see canadian tire hire and allow someone like this to be a part of their business.

  • 5/5 Keven C. 2 years ago on Google
    They made me feel comfortable knowing that I'm getting top-quality service for reasonable prices from start to finish.

  • 5/5 fam M. 2 years ago on Google
    Always my fav, specially when we are looking for a great value

  • 4/5 Commonly C. 1 year ago on Google
    Big clean store. Lots of selection for whatever you need. Can purchase fishing license here. Good customer service. Lots of parking.

  • 5/5 Marc D. 1 year ago on Google
    Outstanding Customer Service! I called in to the Hardware Paint department, later realizing it was the wrong department. And instead of being transferred around, he instead helped me check the stock of the product and physically went to locate it and put on hold for me to pick up at the store!

  • 5/5 Emelia A. 1 year ago on Google
    Larry and Teriq were the two main guys I’m giving the 5star to. I bought a canvas set on clearance and unfortunately no tools. I called Canvas and still waiting on them 🤦‍♀️ but these guys co-ordinated, took their time to help me figure out an alternative solution. They were empathetic in the world were empathy no longer exits. Well done gentleman

  • 1/5 mohamad k. 1 year ago on Google
    Worst place to repair or do oil change They can’t find air leak in the tire and took them 1 hour 50 mits. And don’t know what kind of oil change they did for 3 day oil was dripping on my new driveway after they wipe down for 20 mits.

  • 2/5 Mick P. 1 year ago on Google
    It's unusual that I have a bad experience at any Canadian Tire store, regardless of which province it's in. The merchandise isn't the problem, nor is the customer service (which has done nothing but continue to improve for quite some time now). No, this time it was at the automotive service counter. Firstly, the couple ahead of me had a legitimate dispute about being charged for an inspection that wasn't necessary; and the service counter employee did not attempt to satisfy them. After a 15-20 wait behind them, the same service employee informed me that they couldn't fix the slow puncture in my tire, because they were overbooked. I could see that they had a couple of mechanics in the garage, but they didn't appear to be busy; and fixing a puncture is one of the easiest things to do in a shop of that size. The counter employee suggested that I leave the car overnight! It was only 7:30 pm when I returned to my parked car; and I ended up driving home It seems as if it's the type of auto shop that is in business more for the convenience of it's employees, than for the customers. This could have been an easy job: very quickly done... in and out... while simultaneously working another car. I'm recovering from a back and leg injury, otherwise I would take the wheel off my car and try to find the puncture, so that I can seal it. I'm not impressed! I've had far superior automotive service at other Canadian Tire locations.

  • 5/5 Veronica P. 1 year ago on Google
    I went to Pickering Canadian Tire to buy a mini fridge and sewing machine today. All the staff I encountered were positive, helpful and friendly, including Amanda and two young men who assisted in carrying out/loading the items in my vehicle, and the lady at the self checkout. Keep up the good work! 🙂🙂

  • 5/5 Allysandra C. 1 year ago on Google
    Very helpful staff. Things were easy to find. Nice and neatly organized! Lots of inventory still for Christmas which was nice as most places were bare!

  • 2/5 Frie M. 2 years ago on Google
    I've gone to this location 3 separate occasions in the past and every time I have received poor customer service. I can tell they are understaffed and overworked. Employee turnover seems high because many of the staff working are new and already seem stressed out. I've worked CS for several years and know what it means to have great CS experience. The visit today was the worst. Went to pickup my online order and the person working at the online order desk told me to retrieve my items from the locker with no direction. Had to figure this out myself as she walked away and no other staff were accessible nearby.

  • 5/5 Ling C. 1 year ago on Google
    Great service today from two young associates, Lisa and ?Rob (or was his name Ryan?). Lisa was working at the self-checkout when a higher than expected price appeared for a full length mirror. After the price adjustment was unsuccessful, associate Rob (?) met me as I arrived back to isle 61 where he quickly saw the problem and procured the correct mirror for me from storage. He then suggested that I keep the more expensive mirror based on his experience with the cheaper one. It was the advice I needed. Back at the self-checkout Lisa then gave me helpful mounting tips as she also bought this more expensive mirror model. I’m so grateful they both shared their product experience. So helpful!

  • 1/5 F. S. 1 year ago on Google
    I frequent this location at least a few times per month, and these employees are an absolute joke. I won’t bother with the details, but if you ask to speak with a Manager, you’ll be disregarded and won’t even get a name of an employee when asking for it. In the customer service industry, it is normal to have a name tag and I didn’t see even one at my visit. I hope others are treated with more respect than I was given, and I hope changes can be made. Until then, this was my last visit and everyone prominent in my business industry will know about the specifics of my visit.

  • 2/5 Shanyce S. 2 months ago on Google • 1 review New
    I went into this store when it was not busy. Employees followed me in the store and offered NO HELP whatsoever. Shoutout to the employee who had to straighten out the lighters near checkout at the same time I was paying for my items with a cashier. All big shoutouts to the manager who gives out fake smiles at the exit.


Call +1 905-686-2308 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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