3/5 Drew F. 11 months ago on Google
The
food
was
excellent.
Best
bagels
in
the
Baltimore
area
without
question.
I
am
giving
a
3-star
review
here
to
balance
the
quality
of
the
food
with
the
quality
of
the
service/decision
making
of
the
workers.
I
had
a
very
poor
experience
with
my
order
taking
almost
a
full
hour
and
the
only
reason
I
eventually
received
it
was
because
I
asked
why
it
was
taking
so
long.
I
entered
the
store
and
ordered
via
the
kiosk.
For
Dine-In
it
asks
you
to
first
grab
a
number
and
I
grabbed
#36
and
entered
it
(you
then
display
this
number
at
your
table
and
they
bring
your
order
to
you
when
it
is
ready).
Then
I
entered
my
order
and
paid
as
well.
At
the
end
of
the
kiosk
experience,
I
entered
my
email
address
and
was
emailed
a
receipt
which
I
noticed
later
had
#48
on
it
and
not
the
#36
I
entered
at
the
beginning
of
my
order
and
was
displayed
on
my
table
outside
where
I
was
sitting
and
waiting
for
my
order.
Here
is
where
the
workers
and
decision
makers
at
Goldberg's
messed
up
this
morning.
Apparently
they
were
out
of
two
of
the
bagels
that
made
up
part
of
my
order.
They
later
told
me
they
called
out
#48
(again
my
number
was
#36
as
entered
at
the
beginning
of
my
kiosk
order)
and
they
told
me
they
tried
their
best
to
find
me
(again,
I
was
outside
sitting
at
their
tables
among
other
customers
as
well).
They
never
looked
outside.
So
they
just
gave
up!
This
is
the
part
that
is
completely
unacceptable.
They
told
me
they
didn't
make
my
order
because
they
couldn't
find
me.
I
was
there
the
entire
time,
but
at
the
tables
outside.
Why
would
they
have
not
tried
to
find
me
outside?
They
continued
to
deliver
orders
to
other
outside
this
entire
time
as
well.
Instead
they
decided
to
just
not
make
my
order
instead
of
actually
finding
me.
This
is
just
mind
boggling
to
me.
Maybe
the
number
mix
up
is
the
second
part
of
the
problem
here.
If
that
also
played
a
part
into
the
confusion
then
why
does
their
kiosk
assign
a
different
order
number
WITHOUT
ALSO
putting
the
number
that
I
entered
at
the
beginning
of
the
ordering
process
there.
Big
logistical
issues
is
the
summary
here.
They
were
busy
as
usual
this
morning
(typical
for
a
Sunday
morning),
but
to
not
make
an
order
and
completely
give
up
on
finding
the
person
is
just
terrible
decision
making.
Try
harder
next
time.