(Translated by Google) Last Tuesday I went to the medical center of Asisa with a very deep cut in the hand. I went so that at least they could check my wound, tell me if I needed stitches and they would cut my bleeding, my surprise was when they told me to wait for people to come with their appointment, that they understood that I was bleeding but that people were waiting time As they told me, I sat down to wait, seeing that I had been waiting for more than 15 minutes, that the wound was still bleeding and that nobody was taking care of me, I decided to go to Gerona street (social security center), there they saw me, as they told me, when there is blood is considered a priority emergency, the result was 6 stitches in the hand. It seems to me of shame that in a private center, which is maintained among other things by private patients as it is my case, that I was not taken care of, since only the girl at the reception looked at me, and it was the one that cataloged as urgent or not. my injury (Original) El pasado martes acudí al centro médico de asisa con un corte bastante profundo en la mano. Acudí para que al menos me pudieran revisar la herida,decirme si necesitaba puntos y que me cortaran la hemorragia, mi sorpresa fue cuando me dijeron que debía esperar a que pasara la gente con su cita, que entendían que estaba sangrando pero que la gente llevaba tiempo esperando. Tal como me indicaron me senté a esperar, viendo que llevaba más de 15 minutos esperando, que la herida seguía sangrando y que nadie me atendía, decidí irme a la calle Gerona (centro de la seguridad social), allí nada más verme me atendieron, ya que según me comentaron, cuando hay sangre se considera una urgencia prioritaria, el resultado fue de 6 puntos de sutura en la mano. Me parece de vergüenza que en un centro privado, el cual se mantiene entre otras cosas por pacientes privados como es mi caso, que no se me atendiera, ya que únicamente me miró la chica de recepción, y fue la que catalogó de urgente o no mi lesión.

(Translated by Google) Surreal. I do not understand what has happened in a simple appointment for the interpretation of some analysis. After waiting half an hour the doctor tells me that it is her birthday and that she is in a hurry, because I look for the pdf reports that I have and she tells me that she is going to pee while I look for them, she attends to me with the door open, she does not even comment on the analytical in its entirety since I had to ask her point by point, with reluctance and rudeness, her mobile phone ringing constantly due to her birthday. It's just that I don't understand what has happened there...totally I've left just as I've arrived. Clinic lacking professionalism or seriousness. Postscript, I'll be back to bring you a urinal so you don't have to leave your job in the middle of a consultation. (Original) Surrealista. No entiendo lo que ha ocurrido en una simple cita para la interpretación de unos analisis. Tras esperar media hora me dice la doctora que es su cumpleaños y que tiene prisa, pues busco los informes en pdf que tengo y me dice que se va a mear en lo que los busco, me atiende con la puerta abierta, ni siquiera comente la analítica en su totalidad ya que la he tenido que preguntar punto por punto, con desgana y mala educación, su teléfono movil sonando constantemente debido a su cumpleaños. Es que no entiendo que ha ocurrido ahi...total que me he ido igual que he llegado. Clínica carente de profesionalidad ni de seriedad. Posdata, volvere para llevarla un orinal y no se tenga que ausentar de su puesto de trabajo en medio de una consulta.

(Translated by Google) I put a star because you can not ... The behavior / treatment at the reception, the worker who wears glasses, because the other I have no complaint. I arrive in the morning, at the reception without any queue and I have to wait a long time because the receptionist was listening to WhatsApp ?! With hands free which was too long interrupted and treated me with a reluctance more than evident! Probably to be able to continue "busy" with your mobile. That only today and I'm going to keep very negative details of recent years at the reception. It is difficult to understand because Asisa has no reaction to the complaints that can be read and that most patients like me do not take the time to describe what happens at the reception of this Asisa center! Of course, I treat the impeccable nurse: professionalism, sympathy, humanity, etc. (Original) Pongo una estrella porque no se puede menos... El comportamiento/trato en la recepción ,la trabajadora la que lleva gafas,pues la otra no tengo queja ninguna. Llego por la mañana,a la recepción sin cola ninguna y tengo que esperar buen rato porque la recepcionista estaba escuchando un WhatsApp?! Con manos libres lo cual por ser demasiado largo interrumpió y me atendió con una desgana más que evidente!!!! Probablemente para poder seguir "ocupada"con su móvil. Eso sólo hoy y me voy a guardar detalles muy negativos de los últimos años en la recepción. Es difícil de entender porque asisa no tiene reacción ninguna con las quejas que se pueden leer y que la mayoría de pacientes como yo hasta hoy, no se toma el tiempo necesario para describir lo que sucede en la recepción de este centro de Asisa!! Eso sí, trato de la enfermera impecable:profesionalidad,simpatía, humanidad etc.

(Translated by Google) Well, in Madrid the Asisa clinics or hospitals work very well. We think that for the tourist or resident in Alicante these reviews take away the desire to recommend it. And answer the owner 6 months after 1 complaint here, says a lot. Lack of workers or professionalism ??? Will I be able to Use the Services without having to change insurance companies in the future after more than 40 years with Asisa? (Original) Pues en Madrid las clínicas u hospitales de Asisa funcionan Muyy bien. Vamos que para el turista o residente en Alicante estas reseñas les quitan las ganas de recomendarlo. Y contestar el dueño 6 meses después de 1 queja por aquí, dice mucho. Falta de trabajadores o de profesionalidad??? ¿Podré Usar los Servicios sin tener que cambiar de compañía aseguradora en un futuro tras más de 40 años con Asisa ?

(Translated by Google) At reception I have always had the feeling that they are doing me a favor. I've been quoting Muface-Asisa for more than 50 years and I think I deserve a more deferential treatment. A little dynamism and sympathy would not hurt ... (Original) En recepción siempre he tenido la sensación de que me están haciendo un favor. Llevo más de 50 años cotizando a Muface-Asisa y creo merecer un trato más deferente. Un poco de dinamismo y simpatía no vendría mal....

(Translated by Google) Shameful... They gave me an appointment more than a month ago because I have back pain. I've waited all this time and one day before my appointment they call me to tell me that the doctor has taken ill and that they can't give me another appointment for another month and a half... Seriously? Another month and a half waiting in pain? And they don't have anyone to replace that "supposedly sick" doctor?? My goodness, we are paying for this, gentlemen... A little seriousness, please (Original) Vergonzoso... Me dieron cita hace más de un mes porque tengo dolores en la espalda. He esperado todo este tiempo y un día antes de mi cita me llaman para decirme q el medico se ha puesto malo y que hasta dentro de otro mes y medio no pueden darme otra cita... En serio? Otro mes y medio esperando con dolores? Y no tienen a nadie que supla a ese médico "supuestamente enfermo"?? Madre mía, que estamos pagando por esto, señores... Un poco de seriedad, por favor

Doctor had a terrible attitude, did not make me feel welcome at all

They have no plan what they are doing, total chaos and they just say that they dont speak english even i heard them talking english 15 minutes before witha other customer. Rapid test takes at least 1 hour without waiting time to get an appointment in the first place.

We give it one star for the friendliness of the young woman at the reception but frankly... the worst experience my partner and I have ever had! We had two appointments in a row and they caught us 40 minutes late, but that's not the worst. Dr. Caroline Maria Ortuno Gil has a real professionalism problem. We realized after our two one-on-one appointments, which were over within 3 minutes, that she was completely unavailable and reluctant to answer any questions. Anything we mentioned was no big deal, and she had nothing to suggest. He ended up giving me a recipe without explaining what it was, and I had to ask him several questions to understand. And for my husband, he made a small incision but didn't even explain what he was doing, so he doesn't know what has been fixed or not. She was totally hysterical, running back and forth between her office and the next office, shouting at her colleagues, you could tell she was in a hurry. Anyone can have important things to take care of in their life, but I think you should change jobs if you're not happy doing it. In any case, we will not return and now we have serious doubts about the choice of Asisa doctors...

(Translated by Google) Fatal reception staff. It is absolutely impossible for them to pick up the phone. (Original) Fatal el personal de recepción. Es absolutamente imposible que cojan el teléfono.

(Translated by Google) Never answer the phone (Original) Nunca atienden al teléfono

(Translated by Google) It is incredible that they can have people like that at the reception, with the amount of great professionals that are there and who treat them with kindness, interest and respect. (Original) Es increíble que puedan tener gente así en recepción, con la cantidad de grandes profesionales que hay y que tratan con amabilidad, interés y respeto.

(Translated by Google) Hehehehehe, I thought he was the only one who had the impression that at the reception desk you are being treated "for doing yourself a favor" that if not ... and the company, ASISA, without knowing, ..... (Original) Jejejejeje, creí que era el único que tenía la impresión de que en recepción te atienden "por hacerte un favor" que si no.... y la compañía, ASISA, sin enterarse,.....

(Translated by Google) Status this morning after they gave me an appointment for a blood test and without giving me a previous appointment with the doctor they asked me for the doctor's flyer as if I had to know that I had to make the appointment with the Doctor first, I'm not a fortune teller That's what the receptionists are for, it's not my fault to know that, they left me waiting 40 minutes and I had to leave knowing that I had to go to work, with my analytical appointment pending.... The boy who attended me was very bad, and the girl who gave me the present date that they were there couldn't make amends for her mistake, not mine. I will certainly not attend this center again. (Original) Estado estado esta mañana después de que me dieran la cita para una analítica y sin darme la cita previa con el médico me piden el volante del medico como si yo tuviera que saber que antes tenía que coger la cita con el Doctor, yo no soy adivina para eso están los de recepción, no es culpa mía saber eso, me han dejado 40 minutos esperando y tuve que irme sabiendo q tenía q entrar a trabajar, con mi cita de analítica pendiente.... Muy mal el chico que me atendió, y la chica que me dio la cita presente que estaban no pudo enmendar su error, no el mío. Desde luego no volveré asistir a este centro.

(Translated by Google) At reception they treat you very badly, it is true that they seem to do you a favor and they are unprofessional, they pick up the phone when it bothers them, of course it is impossible to make an appointment by phone. Better not ask anything because they explain little and badly. (Original) En recepción te atienden muy mal, es verdad que parece te hagan un favor y encima son poco profesionales, descuelgan el telefono cuando les molesta, claro así imposible pedir cita por telefono. Mejor no preguntar nada porque te explican poco y mal.

(Translated by Google) SHAME service. Rather, no service. It is my third day with COVID, the first day I had the great luck that they picked up the phone and told me that a doctor was calling me to give me the guidelines to follow and that he would discharge me. Almost 3 days later I haven't received any calls, they haven't given me the leave and what's worse, I've been calling all that time and nobody has picked up the phone. Call after call at all hours and without stopping and I only listen to the voiceover until it stops broadcasting and the call is cut off. Outrageous. The next thing will be to go to a center so that they attend to me and give me something because my throat is falling apart. But that means exposing other people to the disease and it seems to me insane and unpresentable, not to mention how to justify sick leave. (Original) Servicio de VERGÜENZA. Mejor dicho, no servicio. Es mi tercer día con COVID, el primer día tuve la grandísima suerte de que me cogieran el teléfono y me dijeron que me llamaba un médico para darme las pautas a seguir y que me daría la baja. Casi 3 días después no he recibido ninguna llamada, no me han dado la baja y lo que es peor, llevo todo ese tiempo llamando y nadie ha cogido el teléfono. Llamada tras llamada a todas horas y sin parar y sólo escucho la locución hasta que deja de emitirla y se corta la llamada. Indignante. Lo siguiente será acercarme a un centro para que me atiendan y me pauten algo porque la garganta se me cae a trozos. Pero eso significa exponer a otras personas a la enfermedad y me parece insensato e impresentable, por no hablar de cómo justificar la baja laboral.

(Translated by Google) They never pick up the phone. When they get bored listening to it they leave it off the hook. Should take note of the company and do something with the people at the reception, leave much to be desired as customer service, with people who are unemployed. (Original) No cogen nunca el teléfono. Cuando se aburren de escucharlo lo dejan descolgado. Debería tomar nota la compañía y hacer algo con las personas de recepción, dejan mucho que desear en cuanto atención al cliente, con la gente que hay en el paro.

(Translated by Google) It has been more than a month and I have not been called to assign myself a psychologist ... please include more psychologists in Asisa Alicante, the wait is insufferable ... I pay for medical insurance to be treated before Social Security and not It's like this. This is amazing! As you do not call me now, next year I will unsubscribe. (Original) Ha pasado más de un mes y no me han llamado para asignarme psicologo... por favor incluir mas psicologos en Asisa Alicante, se hace insufrible la espera... pago un seguro médico para que me atiendan antes que en la Seguridad Social y no es así ¡Esto es Increible! Como no me llamen ya, el año que viene me dare baja.

In this sad time, of generalized poor service, the 3 women who serve in reception and service management at Asisa Alicante are THE BEST that I have found in my many years. In fact, if it had not been for them you would have left Asisa, its poor medical team, its long waiting times and the painful attitude and service of its counterparts at Clínica Vista Hermosa. Thank you all 3, thank you for your attitude, professionalism and affection. Thank you

(Translated by Google) It is incredible, I have been calling for 1 week and they do not get your phone at any time. I asked for an analysis at home and it was a total disaster and you call the phone numbers of Av. Constitution and they do not pick up. The reception does not work I do not know how they have a staff that does not give the necessary attention to the patients (Original) Es Increíble tengo 1 semana llamando y no te cogen el teléfono a ninguna hora pedi una analítica a domicilio y fue un desastre total y llamas a los teléfonos de asisa de la Av constitución y no cogen. La recepción no funciona no se como tienen a un personal que no le presta la atención necesaria a los pacientes

(Translated by Google) Attention very slow, calling by phone is an ordeal they do not answer I had to call about 10 times until they answered me (Original) Atención muy lenta,llamar por telefono es un suplicio no atienden.tuve que llamar unas 10 veces hasta que me atendieron

(Translated by Google) Unfortunately the attention. It is impossible to contact them by phone. (Original) Lamentable la atención. Es imposible ponerse en contacto con ellos por teléfono.

(Translated by Google) 3 hours in the waiting room ... (Original) 3 horas en la sala de espera...

(Translated by Google) THEY DO NOT NEVER HANDLE THE PHONE AND WHEN YOU ARE THERE THE WAITING TIME IS 1 HOUR, IT IS NOT FOR WHAT YOU GIVE AN APPOINTMENT, MORE THAN ASISA IT SEEMS THE SOCIAL SECURITY, AND TO DISCOVER YOU TO WORST (Original) NO COGEN NUNCA EL TELÉFONO Y CUANDO ESTÁS ALLÍ EL TIEMPO DE ESPERA ES DE 1 HORA, NO SE PARA QUÉ DAN CITA, MAS QUE ASISA PARECE LA SEGURIDAD SOCIAL, Y EN DESCUDARTE HASTA PEOR

(Translated by Google) I understand the situation, but for an ultrasound on the appointment phone they tell me to call the center directly, in the center they do not pick up the phone, there is the music on hold and they hang up, all morning and on the dating website, by the pandemic, appointments are not given, therefore, if the only way to make an appointment is by phone and they don't get it, how can you make appointments? (Original) Entiendo la situación, pero para una ecografía en el teléfono de las citas me dicen que llame directamente al centro, en el centro no cogen el teléfono, está la música de espera y cuelgan, durante toda la mañana y por la web de citas, por la pandemia, no se dan citas, por lo tanto, si la única forma de pedir cita es por teléfono y no lo cogen, ¿cómo se pueden pedir citas?

(Translated by Google) The two girls at the door are incompetent. First they do not answer the TF not by chance. They go so slow that they make impressive queues. And instead of being decisive they complicate everything. I can not understand why I have to queue when I arrive and queue when I leave for a receipt, when I have asked the primprinc not to queue again. I really haven't seen anything like it in life. Very bad image !! (Original) Las dos chicas q hay en la puerta son unas incompetentes. Primero no contestan al TF ni por casualidad. Van tan lentas q hacen unas colas impresionantes. Y en vez de ser resolutivas complican todo. No puedo entender pq tengo q hacer cola al llegar y cola al irme para un justificante, cuando lo he pedido al primprinc para no volver a hacer la cola. De verdad q no he visto nada igual en la vida. Muy mala imagen!!

(Translated by Google) Horrible reception attention. Horrible waiting time. Very badly organized, and terrible attention. (Original) Horrible la atención de recepción. Horrible el tiempo de espera. Muy mal organizado, y terrible atención.

(Translated by Google) Incredible .... Flames and flames and no one answers the phone (Original) Increíble.... Llamas y llamas y nadie atiende el teléfono

(Translated by Google) We are going from bad to worse. In the medical center there is only general medicine in the morning, until 3pm. And in the afternoon, what? There are fewer and fewer doctors and as a result, going for a simple prescription can become two and a half hours of waiting. My last experiences with Asisa are not that they are very positive. I had a thrombosis in one leg because of the poor assistance of one of the traumatologists in Alicante. I immobilized my leg because of a knee injury and he did not prescribe heparin and although it was day by day, day not to complain that my leg and ankle were very swollen and sore, he paid no attention to me. In the end I decided to go to the Vistahermosa clinic and as soon as they saw me arrive they suspected it was a thrombosis. (Original) Vamos de mal en peor. En el centro médico sólo hay medicina general por las mañanas, hasta las 15h . ¿Y por la tarde , qué? Cada vez hay menos médicos y como resultado, ir a por una simple receta se puede convertir en dos horas y media de espera. Mis últimas experiencias con Asisa no es que sean muy positivas. Tuve una trombosis en una pierna por culpa de la mala asistencia de uno de los traumatólogos de Alicante. Me inmovilizó la pierna por una lesión de rodilla y no me recetó heparina y aunque iba día si, día no a quejarme de que tenía la pierna y el tobillo muy hinchados y doloridos, no me hizo ni caso. Al final decidí ir a la clinica Vistahermosa y apenas me vieron llegar sospecharon que era una trombosis.

It is really shameful that they force elderly diabetics to go for ungodly hours to pick up the test strips and they only give them a box to force them to go every 15 days. They don't pick up the phone, which is an example of poor manners with people. When you are waiting to be attended to personally, they are chatting and joking among themselves without attention. Painful

(Translated by Google) This morning I went to do a blood test. In my case the extraction is not easy. I have finite veins that are difficult to access. I have not heard ! No pain! The extraction has been done by a super professional, in addition to the kindness in the treatment and patience. I give it a 10. Thank you very much (Original) Esta mañana he ido hacerme una analítica de sangre. En mi caso la extracción no es fácil. Tengo las venas finitas y de difícil acceso. No me he enterado ! Nada de dolor ! La extracción ha sido hecha por un súper profesional, además de la amabilidad en el trato y de la paciencia. Le doy un 10. Muchas gracias

(Translated by Google) Disastrous Service that of Ramon Navarro Ortiz, (traumatology). Second TIME more than 40 minutes of waiting, AND YET IT HAS NOT ARRIVED! when I should have been attending for more than 50 minutes... of course, that's how the patients accumulate, @asisa, what is this kidding? Lack of seriousness DEPICTIVE TREATMENT of patients (Original) Servicio Nefasto el de Ramon Navarro Ortiz, (traumatología). Segunda VEZ más de 40 minutos de espera, Y AÚN NI HA LLEGADO! cuando debería estar atendiendo desde hace más de 50 mins… claro, así se acumulan los pacientes, @asisa ¿está broma que es? Poca seriedad TRATO NEFASTO a los pacientes

(Translated by Google) Shame, it's worse than social security. Queues of more than an hour for you to see a general doctor and always bursting with people. I took less in social security. Very bad for Asisa better another company. (Original) De vergüenza, es peor que la seguridad social. Colas de más de una hora para que te atienda un médico general y siempre a reventar de gente. Yo en la seguridad social tardó menos. Muy mal por Asisa mejor otra compañía.

(Translated by Google) It is a shame of place, queues and more queues and the worst that the uncle who answers the reviews knows, and will not solve anything at all, less and less personal, previously the doctor attended until 8 in the afternoon and cut until 4, and the reception a disaster, whenever I have to go I know that I lose the whole morning, VERGÜENZA (Original) Es una vergüenza de lugar, colas colas y más colas y lo peor que el tío que contesta las reseñas lo sabe, y no va a solucionar nada de nada ,cada vez menos personal, anteriormente el médico atendía hasta las 8 de la tarde y recortaron hasta las 4 , y la recepción un desastre, siempre que tengo que ir ya sé que pierdo la mañana entera , VERGÜENZA

Unimaginably bad. Still waiting to see a doctor 1 hour and 15 minutes after my scheduled appointment. Completely unacceptable. Never again

After waiting 45 minutes, I went to the bathroom for a moment and when I came out they had skipped my turn and the doctor had left. He hasn't even had time to ask. Shameful.

(Translated by Google) It took me a whole morning to make an appointment after having to call 3 different numbers and wasting time talking to answering machines! I HAVE NOT GOT IT YET! A SHAME (Original) Llevo toda una mañana para pedir una cita después de tener que llamar a 3 números distintos y perder el tiempo hablando con contestadores automáticos !AUN NO LO HE CONSEGUIDO¡ UNA VERGÜENZA

(Translated by Google) They never pick up the phone. Terrible attention (Original) No cogen nunca el teléfono. Atención pésima.

(Translated by Google) I put a star for not being able to put less 3. Shameful. € 220 that we pay for 4 people, we call to make an appointment for my wife and my son and they tell me that the doctors are on vacation and until mid-September they do not treat me !!!!!!!!! Really? It is an absolute shame. Not only am I going to leave Asisa but I am going to talk about the bad service they give. They have kept € 220 less, do not contract with them. For this I am going to social security. (Original) Le pongo una estrella por no poder ponerle menos 3. Vergonzoso. 220€ que pagamos por 4 personas, llamamos a pedir cita para mi mujer y mi hijo y me dicen que los médico están de vacaciones y hasta mediados de septiembre no me atienden!!!!!!!!! En serio? Es una vergüenza absoluta. No sólo me voy a quitar de Asisa sino que hablaré del mal servicio que dan. Se han quedado con 220€ menos.No contrateis con ellos. Para esto me voy a la seguridad social.

(Translated by Google) Hello!!! My experience with Dr. María Álvarez has been very important in my growth as a person, she puts at your fingertips the necessary tools to go through life with less fear. A great psychologist as well as an impeccable presence. Thank you very much Maria (Original) Buenos días!!! Mi experiencia con la doctora María Álvarez ha sido muy importante en mi crecimiento como persona, pone al alcance de tu mano la herramientas necesarias para ir con menos miedo por la vida. Una gran psicóloga además de una presencia intachable. Muchas gracias María

(Translated by Google) Embarrassing no, next thing, I went to the podiatrist with my feet perfectly at the time. They gave me an appointment at an hour and they attended me an hour later. He ripped a blister off me with his hand and left that piece raw and then he drilled over the injured skin. Then I asked him to cut my nails so that I don't get toenails because I usually have them from time to time, and I cut my nails so badly and in such a way that the next day my fingers were infected with two toenails and I couldn't even wear shoes. even, and that when I went in there it was perfectly fine. A shame the pain I'm going through because of the podiatrist Abraham. I put a star because it is not possible 0, the lack of knowledge of the "specialist" in a medical center is surprisingly great (Original) Vergonzoso no, lo siguiente, fui al podólogo estando perfectamente de los pies en el momento. Me dieron cita a una hora y me atendieron hora después. Me arrancó una ampolla con la mano y me dejo ese trozo en carne viva y después me paso el torno por encima de la piel herida. Después le pedí q me cortara las uñas de manera q no me salieran uñeros porque suelo tenerlos de vd en cuando, y me corto las uñas tan mal y de tal manera q al día siguiente tenía los dedos infectados con dos uñeros y sin poder calzarme ni siquiera, y eso que cuando yo entré allí estaba perfectamente bien. Una vergüenza el dolor q estoy pasando por culpa del podólogo Abraham. Pongo una estrella porque no se puede 0, la falta de conocimiento del “especialista” en un centro médico es sorprendentemente grande

(Translated by Google) Very good attention for a few months, no complaints, possibility of changes in appointments, reminder of these by phone and kindness and very good professional and personal treatment both from the specialists and from the administration staff. Especially, very satisfied with the psychology service and with María Álvarez. (Original) Muy buena atención desde hace unos meses, ninguna queja, posibilidad de cambios en las citas, recordatorio de estas por teléfono y amabilidad y muy buen trato profesional y personal tanto de los especialistas como del personal de administración. Especialmente, muy satisfecha con el servicio de psicología y con María Álvarez.

Es impresionante como no respectan nunca la hora. Te hacen pedir cita con semanas de antelación para que el día de tu consulta, debas esperar más de 40 minutos. Es una falta de respeto a tu tiempo y a ti, que te organizas para venir y no te atienden cuando corresponde. Entiendo que si llegas 40 minutos tarden te atenderían igual no ? Servicio fatal y nada recomendable….

Dr Marhuenda una nulidad. En consulta de medicina general no me paso una Eco cuando podría y siendo el también neurólogo y describiéndole yo un cuadro clínico de neurología tampoco me paso ningún examen. Conclusión, tanto el como el paciente se tendrán que cambiar de despacho o tener 2 consultas….UNA NULIDAD Y falta empatia. La gente trabaja y no puede perder tantos días para un vago como es señor! Es evidente que no hay preocupación ninguna con el paciente pero si hacerlo pasar por cuantas más consultas/campanas lo más posible porque así cobrarán un mayor número de citas a la aseguradora o a la Mutua!

(Translated by Google) They never take the phone, I have come personally and it does not ring. I don't know what they have it for ... It is true that they have a lot of work (Original) Nunca cogen el tlf, he venido personalmente y no suena. No sé para qué lo tienen... Cierto es que tienen mucho trabajo

(Translated by Google) I'm calling you to make an appointment, I'm already on the fifth call because after 5 minutes of being on hold, YOU HANG UP THE CALL. This is a shame. That I have to do? Should I go to the door of the center to call to see if there is at least someone with the phone? (From what I have read, there is no one answering) IN WHAT I WRITE THIS YOU HAVE HANG UP THE CALL AGAIN AFTER 5 MINUTES STANDBY. I've been going to Asisa my whole life but without an appointment and had no complaints, but this is a shame. Honestly, I don't mind waiting an hour to make an appointment because it's a health issue BUT JOOOODER, you hang up the call at 5 minutes and a few seconds ... It seems that you are ripping us off (Original) Os llamo para pedir cita, estoy ya en la quinta llamada porque a los 5 minutos de estar en espera ME COLGÁIS LA LLAMADA. Esto es una vergüenza. ¿Qué tengo que hacer? ¿Debería ir a la puerta del centro a llamar a ver si al menos hay alguien con el teléfono?(que por lo que he leído, no hay nadie contestando) EN LO QUE ESCRIBO ESTO ME HABÉIS VUELTO A COLGAR LA LLAMADA A LOS 5 MINUTOS DE ESPERA. He ido a Asisa toda la vida pero sin cita y no tenía quejas, pero esto es una vergüenza. Sinceramente no me importa esperar una hora para pedir una cita porque es tema de salud PERO JOOOODER, que colguéis la llamada a los 5 minutos y pocos segundos... Parece que nos estáis timando

(Translated by Google) Terrible general medicine service, the second time I go this month and every day worse. Today, when they arrive, they tell me that they are an hour late, because in the end I went into a consultation 2 hours and 40 minutes later; all that to add that as soon as they arrive they tell you at the counter that to wait for how everything is full in the waiting rooms and there are people standing you can wait at a nearby bar for the late hour (which was 2:40 h at the end). They have taken the previous appointment to turn it into sick people, waiting. Nothing advisable, pay for a better deal and service than social security, and end up waiting twice this month for more than two hours. This center is getting worse and they treat patients in general medicine like cattle. (Original) Pésimo servicio de medicina general, segunda vez que voy este mes y cada día peor. Hoy al llegar me dicen que llevan una hora de retraso, pues al final he entrado en consulta 2 horas y 40 minutos después; todo ello que añadir que nada más llegar te dicen en mostrador que para esperar cómo está todo lleno en las salas de espera y hay gente de pie puedes esperar en algún bar cercano la hora de retraso ( que eran 2:40 h al final). Han quitado la cita previa para convertirlo en gente masificada enferma , esperando . Nada recomendable, pagar por un mejor trato y servicio que la seguridad social, y acabar esperando dos veces este mes más de dos horas. Este centro cada vez va a peor y tratan a los pacientes en medicina general como ganado.

(Translated by Google) I have gone to the podiatrist and he has been with me for 10 minutes. Neither one more nor one less. Price of the consultation: 25 euros if you are not from Muface and 18 euros if you are from Muface. When is the time for these professionals who do not even give you a cream and give you a massage? Just nail cutting and filing almost non-existent hardnesses ... I have even had to ask him to put a band aid at a point that has made me blood, because it has not left him ... In short: I will not come back .. .. (Original) He ido al podólogo y ha estado conmigo 10 minutos. Ni uno más ni uno menos. Precio de la consulta: 25 euros si no eres de Muface y 18 euros si eres de Muface. A cuanto sale la hora de estos profesionales que ni siquiera te ponen una crema y te dan un masaje? Sólo corte de uñas y limar unas durezas casi inexistentes... Hasta le he tenido que pedir yo que me pusiera una tirita en un punto que me ha hecho sangre, porque no ha salido de él... En resumen: no vuelvo....

(Translated by Google) I went to do some analysis and I liked the treatment, the speed and the comfort of the whole process. I have not had to make an appointment and it has been very agile and without waiting. Thanks (Original) He ido para hacerme unos análisis y me ha gustado mucho el trato, la rapidez y lo cómodo de todo el proceso. No he tenido que pedir cita y ha sido muy ágil y sin esperas.Gracias

(Translated by Google) They NEVER pick up the phone !!!!!! I'VE BEEN CALLING FROM THE OPENING UNTIL 2 PM WHAT ARE NOW ... LITERAL! They do not give the option to take an appointment online or email or ANYTHING And with the times ... a little innovation does not go bad A SHAME (Original) No cogen NUNCA el teléfono!!!!!! LLEVO LLAMANDO DESDE LA APERTURA HASTA LAS 14H Q SON AHORA...LITERAL! No dan opcion a coger cita online ni email ni NADA Y con los tiempos q corren...un poquito d innovación no va mal UNA VERGÜENZA

The worst place and service ever ! Never go there, I was told to receive my PCR test by email but they never sent it to me! I paid 90€ for nothing and I waited an hour there to do a fake test, also they were all grumpy and mean and pretended to not speak English….I tried to call them 20 times and of course they never picked up as they steal your money!!!

(Translated by Google) I value the center of Av Constitución. MAGNIFICENT. The treatment at reception was quick and attentive to my needs and the nursing consultation was unbeatable. (Original) Valoro el centro de Av Constitución. MAGNIFICO. El trato en recepción rápido y atento a mis necesidades y la consulta de enfermería fue inmejorable.

(Translated by Google) It had been a while since I arrived in asisa and they treated me with that sympathy and speed. Thank you, Cristina. I think her name is Miss de la Tablet, because I have also been well informed. (Original) Hacia tiempo que no llegaba a asisa y me atendían con esa simpatía y rapidez .gracias cristina creo que se llama la señorita de la tablet gracias porque además me he ido bien informada.

(Translated by Google) Impossible for them to pick up the phone, it's to cut their veins, make them do the business over the phone and God won't pick it up (Original) Imposible que te cojan el telefono, es para cortarse las venas, haz que hacer las gestiones por telefono y no lo coge ni Dios

Nunca me habian tratado peor, nada mas llegar una cola que ni la seguridad social, todos dando gritos y pidiendo la vez, las señoras de recepción son unas mal educadas, tratando a los pacientes como en un mercado. Todo muy desagradable. No volveré más.

Llevo con Asisa casi un año, es la primera vez que hago uso del servicio médico de este centro. Me he sentido como en la Sanidad Pública, con la diferencia que aquí se pagan todos los meses. Terminaré las pruebas que tengo el próximo martes con ustedes, y por un poco más me voy con DKV.

(Translated by Google) It is central and clean (Original) Es céntrico y limpio

(Translated by Google) 2 hours of waiting lines ... and by appointment, because otherwise they won't even attend you ... !!! without exaggeration ... And well, if you want to call to ask something, better not try, they will not pick up the phone, in short, you give a lamentable service. (Original) 2 horas de colas de espera...y con cita, porque sino ni te atienden...!!! sin exagerar...Y bueno, si quieres llamar para preguntar algo, mejor ni lo intentes, no te van a coger el teléfono, en fin dais un servicio lamentable.

(Translated by Google) They sent us for an ultrasound since they gave us the results quickly, the doctor had already left but they did the impossible so that they could do it to us in another place, they bothered to call Vistahermosa, they talked with different centers, he had never received so magnificent Attention, it's more the next day they called us to see if we had solved it. Thanks to the two girls and the guy who treated us for such a great deal. (Original) Nos enviaron para una ecografía ya que nos daban los resultados rápidamente, el médico ya se había marchado pero hicieron lo imposible para que nos la pudieran hacer en otro sitio, se molestaron en llamar a Vistahermosa, hablaron con distintos centros, nunca había recibido tan magnífica atención, Es más al día siguiente nos llamaron para ver si lo habíamos solucionado. Gracias a las dos chicas y al chico que nos atendieron por tan estupendo trato.

(Translated by Google) Disgusting service, I have realized that the s.s. Asisa put a star since you have to put something but shame that you pay for such a lousy service (Original) Nefasto servicio, me he dado cuenta que es mejor la s.s. que Asisa coloco una estrella ya que tienes que poner algo pero de vergüenza que pagues por un servicio tan pésimo

(Translated by Google) If they attend you in person, the reception managers are not very pleasant and attentive. Everything is always the patient's fault, they are perfect. Now, if you get them to pick up the phone, things improve at times, even more unpleasant, arrogance and arrogance to the fullest. Too bad that many times there is no option to go to another place, that's what they use, that you have to die there because it is a serious health issue. I edit to include the theme of the famous email, "shí nothing has reached us", in short, as I say the fault of the patient always. (Original) Si te atienden en persona, las encargadas de recepción, son poco agradables y atentas. Siempre todo es culpa del paciente, ellas son perfectas. Ahora bien, si consigue que le cojan el teléfono, la cosa mejora por momentos, aún más desagradables, altaneria y prepotencia a más no poder. Lastima que muchas veces no hay opción a ir a otro sitio, de eso se valen, que hay que morir ahí al ser un tema , el de la salud ,serio. Edito para incluir el tema del famoso correo, "shí no nos ha llegado nada", en fin, como digo la culpa siempre del paciente.

(Translated by Google) They don't realize that when you have 1.7 out of 5, something still fails ... Nurses very good. but the rest, disastrous, 1.5-hour queue, doctors on vacation that nobody replaces, telephone that nobody answers, constant changes of appointment ... What I have said NEFASTO. By the way, do not think of blaming the coronavirus, that my quota has not exactly dropped, for its poor service. (Original) No se dan cuenta que cuando uno tiene 1.7 sobre 5, igual algo falla... Enfermeras muy bien. pero el resto, nefasto, cola de 1.5 horas, médicos de vacaciones que nadie sustituye, teléfono que nadie contesta, cambios de cita constantes ....Lo que he dicho NEFASTO. Por cierto no se les ocurra echar la culpa al coronavirus, que mi cuota no ha bajado precisamente, por su mal servicio.

(Translated by Google) Delighted to have my health insurance with this company. Very professional and when you have a problem they solve it super fast. The best without a doubt. (Original) Encantada de tener mi seguro de salud con esta compañía. Muy profesionales y cuando tienes un problema te lo solucionan super rápido. Los mejores sin duda.

(Translated by Google) The phone and online appointment system is absolute sh*t. I have never been able to make an appointment online because it does not allow me to finish the process. Appointments over the phone system are tedious and, if you want to review alternative options to the one initially chosen, hang up and start over. Besides, they tell you that they transfer you to finish it and, instead of that, they hang up on you. ONE SH*ERD*!!!!! BAD, WORSE AND WORSE!!! (Original) El sistema de cita telefónica y online es una absoluta mi*rd* . Nunca he podido realizar una cita online porque no me permite finalizar el proceso. Las citas por el sistema telefónico son tediosas y, si deseas revisar opciones alternativas a la inicialmente elegida, toca colgar y comenzar de nuevo. Aparte, te dicen que te transfieren para finalizarla y, en vez de eso, te cuelgan. UNA MI*ERD*!!!!! MALO, PEOR Y PÉSIMO!!!

For there to be centers like this, it is better that there are none. Rude, unwilling to work and disrespectful. Complaints sheet made to the gynecologist Maria Teresa Casanova Sanchez for repeated disrespect and bad manners. This is how health care goes in Spain with harpies like you are having a consultation, not even paying anymore... A shame

I want to congratulate the nurse José Ramón and the podiatrist Vera because they are two wonderful professionals. Also thank the girls at the reception for their tireless work, answering calls and clients tirelessly.