We're with them now but changing companies on Friday. For the past 5 weeks we haven't had a stable internet connection. And yet they have the guts to continue to charge us and no apologies or anything. They never answer the phone when I call. It's just a huge joke to them. We would be better off without any internet to be honest with you. Do not use them. Stay clear of them. They are nothing but two bit thieves and crooks

Avoid these charlatans like the plague. When I first moved to Spain I used teleast for my tv. Whenever there was a problem they never answered the phone so you had to go the office. There were usually a lot of other unsatisfied customers there too. I vowed never to use teleast again. I subscribed to tvhoradada in 2014 before they "joined" together. Seams their business practices are the same. Premium rate number for problems (which you will have) They never answer anyway. emails go unanswered. When they are you are fobbed off with "We will put an order in for an engineer it usually takes 1-3 days" emailed the 3rd day asking for an update on when the engineer is likely to arrive. No answer. would call it poor aftercare but it is actually non existant. I was paying for 6mb, never got more than 4mb and now is 0.012mb. A joke of a company maybe should spend more money on customer services rather than sales. I would give them no stars but you can't.

No aconsejo a nadie contratar algún tipo de servicio con esta empresa. Llevo ya 6 días sin Internet. Es muy difícil contactar con ellos por teléfono y cuándo al final he podido contactar con ellos siempre prometen que van a enviar un técnico pero llevo ya 6 días sin Internet y no ha venido a nadie. Voy a cancelar el contrato que tengo con ellos. Son unos estafadores. I do not advise anyone to contract any services with this company. I am already 6 days without Internet. It is very difficult to contact with them by phone and when I finally managed to contact them by phone, they always promise that they will send a technician but I am already 6 days without Internet and nobody has come yet to repair it. I will cancel the contract I have with them. They are swindlers. Ich rate es niemandem an um irgendeine Art von Dienste mit dieser Firma zu kontrahieren. Ich bin bereits 6 Tage ohne Internet. Es ist sehr schwierig, sie telefonisch zu kontaktieren und wenn ich es endlich geschafft habe sie am Telefon zu sprechen, sie versprechen immer, dass sie einen Techniker schicken, aber ich bin schon 6 Tage ohne Internet und niemand ist gekommen um es zu reparieren. Ich werde mein Vertrag mit dieser Firma annullieren. Sie sind Betrüger. Je ne conseille à personne de contracter des services avec cette société. J'ai déjà 6 jours sans Internet. Il est très difficile de contact téléphonique et quand je finalement réussi à parler au téléphone, ils promettent toujours qu'ils vont envoyer un technicien, mais je suis déjà 6 jours sans Internet et personne est venu la réparer, Je vais annuler mon contrat avec cette entreprise. Ils sont les tricheurs.

dededeed

Big problems keeping internet running. Constant visits to the office promising engineer contact but nothing. They keep taking the money but don't provide the service.

Use less absolutely diabolical aftercare service. They don't answer their phone calls or emails. They keep taking my money from my account, and still no internet. Promised technician for Thursday to install WiFi from our old address still no one arrived and still no internet. Two weeks now so, no more messing with these morons . Went to A2z internet and paperwork done in 40 minutes brilliant. Do yourselves a favour people stay well away, I promise you will get stung by these two bit cowboys.

(Translated by Google) In the telephone service, they do not answer directly, they have the phone in silence, that's what one of their technicians told me, that if there is a problem, you have to go to their offices for any questions / problems, so you know (Original) En el servicio telefonico, directamente no responden, tienen los tlfn en silencio, eso mismo me ha dicho uno de sus tecnicos, que si hay algun problema hay que ir a sus oficinas para cualquier duda/problema, asi que ya sabeis

Well we had a windy night and the reception was shocking. This morning there is no picture and no reply from their phone number. I think I will change to a big satalitte dish for free channels

(Translated by Google) It's a disaster, they leave you hanging with everything and also laugh at you. (Original) Es un desastre, te dejan colgado con todo y además se ríen de ti.

(Translated by Google) I don't understand your ridiculous policy of making more contracts when you can't maintain WiMAX service all year. It lacks logic that this company does not value residents or offer a quality alternative for people who reside in Orihuela Costa all year round since in summer, unfortunately for us, we continue to need Internet (Original) No entiendo vuestra ridícula política de hacer más contratos cuando no podéis mantener un servicio WiMAX todo el año. Carece de lógica que está empresa no valore a los residentes u ofrezca una alternativa de calidad para gente que reside en Orihuela costa todo el año ya que en verano para desgracia nuestra seguimos necesitando Internet

(Translated by Google) A regrettable and embarrassing experience, I am sorry that I cannot put less than one star on them because it is what they deserve I was playing so calmly now and they have thrown the connection because yes and this happens every day frequently in fact I am putting this message with my mobile data because we do not have Internet since they have thrown it at us, go complete GARBAGE of service. (Original) Una experiencia LAMENTABLE y VERGONZOSA, me da pena que no pueda ponerles menos de una estrella porque es lo que se merecen estaba jugando tan tranquilo ahora y me han tirado la conexion porque si y esto pasa todos los dias frecuentemente de hecho este mensaje lo estoy poniendo con mis datos móviles porque no tenemos Internet ya que nos lo han tirado, vaya completa BASURA de servicio.

(Translated by Google) A disaster. I have WiMAX for several years now, it's the only way to have internet in the field. Contracted 3Mb .... I have never had 3 Mb, at most 1 Mb, but the worst thing is that in tourist seasons I do not have internet because they sell more antennas than they can give service. If you contact them, the technician comes and the week is the same. (Original) Un desastre. Tengo ya varios años con ellos WiMAX, es la única forma de tener internet en el campo. Contratado 3Mb....nunca he tenido 3 Mb, como mucho 1 Mb, pero lo peor es que en las temporadas turísticas no tengo internet pues venden más antenas que servicio pueden dar. Si contactas con ellos viene el técnico y a la semana estás igual.

(Translated by Google) Great quality of service and renewed customer service (Original) Gran calidad de servicio y atención al cliente renovada

(Translated by Google) I am very tired of them and their service, I have been with them since 2010 first with WiFi and also with their electric until they closed it (the electric I do not have any problems), that had it contracted in the area of ​​the narejos in summer was a chaos these last few years because it failed a lot, they were slow to come and over just solved the problem. Now I have moved to Roda I hired fiber they told me two weeks and I go almost for the fourth I call the boy to confirm appointment and I'm still waiting. The customer service is very bad (Original) Estoy muy cansado de ellos y su servicio,llevo con ellos desde 2010 primero con WiFi y también con su eléctrica hasta que la cerraron (la eléctrica no tengo pegas ),eso lo tenía contratado en la zona de los narejos en verano era un caos estos últimos años porque fallaba muchísimo,tardaban en venir y encima apenas resolvían el problema.Ahora me he mudado a Roda he contratado fibra me dijeron dos semanas y voy casi por la cuarta me llamo el chico para confirmar cita y todavía estoy esperando. El servicio de atención al cliente es muymalo

(Translated by Google) It's a shame, two weeks calling and sending the emails and they don't answer ... Once and no more ... (Original) Es una vergüenza, dos semanas llamando y mandando los emails y no contestan... Una vez y no más...

(Translated by Google) They never take the customer service phone. (Original) Nunca cogen el teléfono de atención al cliente.

(Translated by Google) If you want the internet not to work, have cuts, have the line saturated because there are more subscribers than the wimax network can support, a lousy technical service that when it comes does not solve your problems, but if you are lucky enough to be take the phone this is your company. REGRETTABLE (Original) Si quieres que no te funcione internet, tener cortes, tener la línea saturada porque hay más abonados de lo que puede soportar la red wimax, un servicio técnico pésimo que cuando viene no resuelve tus problemas, eso si, si tienes la suerte de que te cojan el teléfono esta es tu compañía. LAMENTABLE

(Translated by Google) I have made more than 50 calls and they do not deign to take it. I'll have to go to the office door and call them when I'm at the door to see if it rings. (Original) Les he hecho más de 50 llamadas y no se dignan a cojerlo. Tendré que ir a la puerta de la oficina y llamarlos cuando esté en la puerta aver si les suena.

(Translated by Google) Worthless (Original) No vale para nada

(Translated by Google) They do not answer the phone, so if I have problems to call? If neither to hire you, I would have a switchboard in Latin America for 2 dollars for this, and I would not lose customers ... in the end they do not give a good image to begin with .. (Original) No contestan el telefono, por lo que si tendre problemas donde llamar? si ni para contratar te atienden, yo tendria una centralita en latino america por 2 duros para esto, y no perderia posiblea clientes.. en fin no dan buena imagen para empezar..

(Translated by Google) No pick up the phone and never took 12 hours without internet. (Original) No cogen el teléfono nunca y llevo 12 horas sin internet.

(Translated by Google) What a face it lasts a week with a breakdown that little shame if it was to know where you can report these people (Original) Que cara más dura una semana con una avería que poca vergüenza qui si era saber donde se puede denunciar a esta gente

(Translated by Google) The best fiber optic in the area. And lower prices than Movistar or one of those companies. (Original) La mejor fibra óptica de la zona. Y precios más bajos que Movistar o alguna de esas compañías.

(Translated by Google) It is the worst company on the market. I've been calling for a week to pay the bill and no one answers. And on top of that they cut my line for non-payment. What shamelessness. This is the worst I've seen in internet service companies ... (Original) Es la peor compañia del mercado. Llevo una semana llamando para pagar la factura y no m contesta nadie. Y encima me cortan la linea por impago. Que poca verguenza. Esto es lo peor que e visto en compañias de servicio se internet...

(Translated by Google) PENALTY CUSTOMER SERVICE, THEY DO NOT TAKE THE TLF AND WHEN YOU GO TO THE OFFICE THEY TELL YOU THAT THEY WILL CALL YOU AND LIE ..... (Original) SERVICIO AL CLIENTE DE PENA,NI COGEN EL TLF Y CUANDO VAS A LA OFICINA TE DICEN QUE TE LLAMARAN Y MENTIRA .....

(Translated by Google) Fatal service. I sign up, and once the internet does not work. After many calls and wait of more than twenty minutes, they tell me that they are going to make a reset and if not, I will call later in ten minutes. Again mid-morning trying to talk to them and finally tell me they take notes and a technician will contact me. Seeing that the days go by and nothing, I send two emails asking for explanations (in the mail they tell me that in 24 hours they will answer), lie, after two weeks they tell me that the incident has the technicians and they will contact me . Today more than twenty days ago, and without any response. Solution to register in the competition. Do not even think of registering with this company, I have read and all are complaints and more complaints. Deplorable and bad service. (Original) Fatal servicio. Me doy de alta, y una vez en casa no funciona internet. Despues de muchas llamadas y esperas de mas de veinte minutos, me dicen que van a hacer un reseteo y si no va que llame despues en diez mintuos. Otra vez media mañana intentando hablar con ellos y por fin me dicen que toman nota y un técnico se pondrá en contacto conmigo. viendo que pasan los días y nada de nada, mando dos correos pidiendo explicaciones (en el correo me dicen que en 24 horas contestaran), mentira, después de dos semanas me dicen que la incidencia la tienen los técnicos y que se pondrán en contacto conmigo. Hoy hace mas de veinte días, y sin respuesta alguna. Solución darme de alta en la competencia. Ni se os ocurra darse de alta en esta compañía, he leído y todo son quejas y mas quejas. Servicio deplorable y malisimo.

(Translated by Google) The biggest scam I've ever known. They are always giving problems and the customer service is terrible. On the phone you do not have to waste your time calling, nobody takes it directly. They charged me a few months fixed telephone service improperly and after claiming I have still been waiting for more than a year to pay the amount. (Original) La mayor estafa que he conocido. Siempre están dando problemas y la atención al cliente es pésima. Al teléfono no hace falta que perdáis el tiempo llamando, directamente no lo coge nadie. Me cobraron unos cuantos meses servicio de teléfono fijo indebidamente y después de reclamar aún llevo mas de un año esperando que me abonen el importe.

(Translated by Google) By far the worst phone company I've ever known. We were unduly charged for 10 months for an amount, we claimed it more than three months ago, they still have not returned the money, we presented a claim to the consumer's office and they still have the hard face to answer that it is already resolved. What a face! They should withdraw their license. (Original) Con diferencia la peor empresa de telefonía que jamas he conocido. Nos cargaron indebidamente durante 10 meses un importe, lo reclamamos hace más de tres meses, todavía no nos han devuelto el dinero, les presentamos una reclamación ante la oficina del consumidor y todavía tienen la cara dura de contestar que ya está resuelto. Menuda cara ! Deberían retirarles la licencia.

(Translated by Google) I've been since 4:00 PM and it's 8:30 PM I do not have an internet connection. They do not answer the phone. Hire a flat rate, they charge you every month what they want, does not comply with the contract, I think I'll return the receipt so that's the only way they find out (Original) Llevo desde las 16:00 y son las 20:30 no tengo conexión a internet. No atienden al teléfono. Contrate una tarifa plana, te cobran cada mes los que ellos quieren no cumple con el contrato pienso devolver el recibo así es la única forma que se enteran

(Translated by Google) The worst of the worst ... Bad technical service, very bad or nonexistent. They do not attend They do not solve, they do not work ... Horrible customer service, despots, ineffective and they do not solve anything, if they do not like what you tell them, they hang up your phone. There are other companies that offer many better services. Please... (Original) Lo peor de lo peor... Servicio técnico malo, muy malo o inexistente. No atienden. No solucionan, no sirven... Atención al cliente horrorosa, déspotas, ineficaces y no solucionan nada, si no les gusta lo que les dices te cuelgan el teléfono. Hay otras compañías que ofrecen muchos mejores servicios. Por favor...

(Translated by Google) Very bad company. Very bad service. No customer service. They do not answer email, they do not answer the phone. Having no competition today (year 2019) are allowed to despise and punish the customer. A pity ... (Original) Muy mala empresa. Muy mal servicio. Nula atención al cliente. No contestan email, no atienden teléfono. Al no tener competencia a día de hoy (año 2019) se permiten despreciar y castigar al cliente. Una pena...

Our Internet went down (when I was submitting my on line tax return which was ominous 😳). Tv horadada were very helpful and all switched back on quickly.

(Translated by Google) Very bad. After several years with them, the service with many cuts etc ... we are going to cancel the service and they tell us that we owe the decoder, when we returned it the first year. They say they do not know that we have them. At home I found the delivery sheet. And then they tell us that we delivered the router for the low before the 20th but the month they charge it whole ... sorry? That I pay you 30 days and I enjoy 20? And the aunt of the store. If it's business policy ... a lot of fabric. I DO NOT RECOMMEND ANYONE (Original) Muy mal. Despues de varios años con ellos, el servicio con muchos cortes etc... vamos a dar de baja el servicio y nos dicen que debemos el descodificsdor, cuando lo devolvimos el primer año. Dicen que no les consta que lo tenemls nosostros. En casa encontre la hoja de entrega. Y luego nos dicen que entregemos el router para la baja antes del dia 20 pero el mes lo cobran entero...perdona? Que os pago 30 dias y disfruto 20? Y la tia de la tienda.si es politica de empresa....mucha tela.NO LA RECOMIENDO A NADIE

(Translated by Google) scammers (Original) estafadores

(Translated by Google) They do not pick up the phone nor by chance. Three days calling, more than 20 calls and they put the music to me and the minute they cut. I'm canceling now. (Original) No cogen el teléfono ni por casualidad.Tres días llamando,más de 20 llamadas y me ponen la musiquita y al minuto cortan. Me doy de baja ya.

(Translated by Google) The service is terrible. I contracted the Internet for days, charged in advance, the service does not lend it and it is impossible to talk to them. Fraud (Original) El servicio es pésimo. Contraté Internet por dias, cobraron por adelantado, el servicio no lo prestan y es imposible hablar con ellos. Fraude

(Translated by Google) They never pick up the phone and there are always Internet breaks ... (Original) No cogen nunca el teléfono y siempre hay cortes de Internet...

the worst service I have seen, I do not recommend this company, avoid it from a distance, 6 months I am waiting for a sim card and to this day I do not even have my number and what's worse can not give me a new sim card, it's sick Darek

Paid for a 6Mb service for over 3 years ( not much choice at the time) cost with TV service 30 euros a month. You hardly ever get 6Mb and often less than 2Mb. Had to call them numerous times to get it fixed. As a company, if they were in the UK they would have been shut down by now, the customer service is awful. I now get 25Mb for 20 euros from a local cable company. I would avoid this company.

(Translated by Google) From day 1 I am waiting for you to come to give me service (today it is 16), they leave me the facility halfway, I call and do not answer, formality 0. (Original) Desde el día 1 estoy esperando que vengan a darme servicio (hoy es 16), me dejan la instalación a medias, llamo y no contestan, formalidad 0.

(Translated by Google) They do not have any shame, you have to go to the offices because there is no way to get caught on the phone (Original) No tienen vergüenza ninguna hay que ir a las oficinas por que por teléfono no hay manera de que te lo cojan

(Translated by Google) Never pick up the phone. Never (Original) Nunca cogen el teléfono. Nunca

(Translated by Google) It seems that there are changes in the company and little by little they are improving both the service and the attention to the public, a fiber of 10 at an unbeatable price (Original) Parece que hay cambios en la empresa y poco a poco van mejorando tanto el servicio como la atención al público, una fibra de 10 a un precio inmejorable

(Translated by Google) They do not have the best service and the quality leaves nothing to be desired for what they charge. (Original) No tienen el mejor servicio y la calidad deja que desear para lo que cobran.

(Translated by Google) The worst company in the country. (Original) La peor empresa del país.

(Translated by Google) They are great professionals, (Original) Son grandes profesionales,

(Translated by Google) Bad service (Original) Servicio malo