2/5 Kailas D. 11 months ago on Google
Mixed
Experience
at
Down
Town
Mall
Rating:
★★★☆☆
Down
Town
Mall,
Thalassery's
sole
shopping
destination,
offers
a
decent
infrastructure
and
a
variety
of
brands,
making
it
an
appealing
place
for
locals
and
visitors.
However,
the
overall
experience
is
marred
by
poor
staff
attitude,
particularly
the
security
personnel,
and
questionable
parking
practices,
leaving
a
bitter
taste
in
the
minds
of
customers.
Let's
start
with
the
positive
aspects.
The
mall's
infrastructure
is
commendable,
providing
a
well-designed
space
for
shopping
and
leisure
activities.
With
a
range
of
brands
housed
within
its
walls,
shoppers
have
the
opportunity
to
explore
different
options
and
find
products
to
suit
their
needs.
The
mall's
layout
and
facilities
contribute
to
a
comfortable
and
convenient
shopping
experience.
Regrettably,
the
staff
attitude
within
Down
Town
Mall
falls
short
of
expectations.
The
security
personnel,
who
are
typically
the
first
point
of
contact
for
visitors,
have
gained
a
reputation
for
being
rude
and
unhelpful.
Such
behavior
is
unacceptable
and
can
significantly
impact
the
overall
impression
of
the
mall.
Improving
staff
training
and
fostering
a
culture
of
customer
service
would
greatly
enhance
the
experience
for
patrons.
One
of
the
major
concerns
is
the
mall
management's
parking
practices.
While
there
is
a
government-mandated
free
parking
space
available,
it
is
disheartening
to
learn
that
the
mall
often
keeps
it
closed
and
charges
extra
fees
for
parking.
This
practice
is
questionable
and
may
lead
to
customers
feeling
cheated
or
misled.
The
mall
management
should
prioritize
transparency
and
adhere
to
government
regulations
to
ensure
a
fair
and
trustworthy
parking
system
for
all
visitors.
Moreover,
the
repeated
claims
of
the
parking
space
being
full,
despite
its
capacity,
raise
suspicions
of
a
potential
scam.
If
the
parking
area
is
indeed
full,
the
mall
should
provide
alternative
solutions
or
clearly
communicate
the
availability
status
to
customers.
Failure
to
do
so
creates
an
atmosphere
of
mistrust
and
dissatisfaction.
Despite
these
shortcomings,
Down
Town
Mall
remains
the
only
shopping
destination
in
Thalassery,
and
its
variety
of
brands
and
infrastructure
still
hold
appeal
for
shoppers.
However,
addressing
the
issues
related
to
staff
attitude
and
parking
practices
is
crucial
for
the
mall's
long-term
success
and
reputation.
In
conclusion,
while
Down
Town
Mall
in
Thalassery
offers
a
well-constructed
infrastructure
and
an
array
of
brands,
the
overall
experience
is
dampened
by
poor
staff
attitude
and
questionable
parking
practices.
Enhancing
customer
service,
particularly
among
the
security
personnel,
is
essential
to
create
a
welcoming
atmosphere.
Additionally,
adhering
to
government
parking
regulations
and
ensuring
transparency
in
parking
availability
would
foster
trust
and
avoid
customer
dissatisfaction.
