Featured Reviews


Frequently mentioned in reviews: service (10) Macy' (8) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ramzi Z. 5 years ago on Google
    This review is for the online pickup service at Macy’s Westland. Previous reviews are true so be prepared to wait for an hour to pick up your order! See picture this was at 10:20 Am... it’s crazy how this is constantly happening and management doesn’t fix it. For me, I’m not waiting for an hour. They can keep the watch I’m going to order one on Amazon.
    2 people found this review helpful 👍

  • 1/5 Verónica R. 10 months ago on Google
    What I witness a few weeks ago between a manager and employee was awful! The cosmetics manager (I believe her name was Vanessa) was yelling at an employee near the Kiehls counter. This is how managers treat their employees??? I was speechless!!! I had never seen anything like this before. Vanessa is extremely unprofessional. If you need to tell your employee something do it privately. So unethical, I felt uncomfortable and won’t be going back to this location knowing this kind of treatment is happening!
    1 person found this review helpful 👍

  • 5/5 Michael G. 2 years ago on Google
    I haven't been here in a couple of years, it seems renovated, it has a built-in Starbucks. Many "specials"
    1 person found this review helpful 👍

  • 5/5 Mora P. 1 year ago on Google
    Andrea from ShiSheido in cosmetics went above and beyond helping my mom and I buy the cosmetics that we desperately needed. She helped us try the products and was so sweet and kind!! Give her a raise!!!
    1 person found this review helpful 👍

  • 5/5 Jonathan E. 1 year ago on Google
    Very helpful employee's they will find and ask you if they can be of service before you approach them. Bit pricey but you get you're money's worth. Wide variety of clothing specially cartoon shirts (hidden gem)
    1 person found this review helpful 👍

  • 1/5 Lianna 11 months ago on Google
    I've never had any issues at the Macy's located in Hialeah, until today. The employees at the women's shoe department were extremely rude, and weren't willing to help when asked a question. I was so disappointed and frustrated in the way they treated me and my mother, I decided to put down the shoes, and not purchase anything.
    1 person found this review helpful 👍

  • 1/5 Latosha R. 1 year ago on Google
    I normally come in Macy's and will be satisfied with customer service and quality of clothes. Not today, and the one day I was asked to write a review :(. I took my coins to another store, and made sure to process a return at Macy's. Customer Service was poor last night. I'm okay with paying for quality clothes, I need the service to support in quality also.
    1 person found this review helpful 👍

  • 2/5 Damian S. 1 year ago on Google
    I was expecting more and better sales to be honest!

  • 1/5 Brian G. 8 months ago on Google
    $110 Polo with defects, but since I bought it and hung it up instead of wearing it right away. They will not exchange it since it's been longer than 30 days.

  • 4/5 Roberto P. 7 months ago on Google
    One of the smaller malls but less crowded. Able to find sizes for that reason. Minimal staff available would be the only downside.

  • 5/5 Mercedes F. 6 months ago on Google
    Went to return a shipped merchandise and the young lady helped right away. She also placed my new order. Good service one happy customer.

  • 4/5 Andre T. 7 months ago on Google
    Macys had EVERYTHING I needed for a weekend trip! Literally packed nothing just to go shop. Not a whole lot of different sizes. Even though I found what I needed. I could've purchased a few more items

  • 5/5 Raging B. 9 months ago on Google
    I am consistently amazed by the exceptional shopping experience at Macy's. The store's vast selection of high-quality products, from clothing and accessories to home goods, never fails to impress me. The friendly and knowledgeable staff go above and beyond to assist customers, making every visit a pleasure. Whether I'm shopping for a special occasion or simply browsing, Macy's offers a delightful blend of style, variety, and excellent customer service. It's truly a treasure trove of fashion and lifestyle essentials. Macy's has undoubtedly earned my loyalty with their consistently outstanding offerings. Highly recommended!"

  • 5/5 Monica D. 1 year ago on Google
    Love love love it!! Lots of discounts, best brands. Check out the backstage section😉

  • 5/5 Pedro Luis M. 1 year ago on Google
    I found a great sales associate who made our shopping spree a great experince @ the store. Thank you Mrs. Graciela !

  • 5/5 Roy C. 1 year ago on Google
    I went to buy guift on mothers day and Salewoman was very professional they help me to find wish one i was looking for Easy and fast ,good price greate embelope*****

  • 4/5 Adil B. 11 months ago on Google
    V good prices at 2nd floor . no one knows English

  • 5/5 Ivonne Hurtado Realtor M. 1 year ago on Google
    For an anniversary my boyfriend gave me a bulova watch for this reason the next day I went to the watch department to adjust the bracelet. I want to congratulate and highlight the attention of the employee Barbara because she was excellent and very professional.

  • 5/5 Ramon O. 1 year ago on Google
    Great place to shop just a little overpriced but nice 👍 clothes

  • 1/5 shannel g. 1 year ago on Google
    They are scammers i paid for something 217.17and they cancel it and then they did a refund and they paid it twice the price when I use all my coupons and when i went into the Macy’s it tell me i never placed an order what a scammers and they don’t like to help for anything. 🤬😡

  • 5/5 Maria F. 1 year ago on Google
    Always has what I need for the occasion! We got a dress on line for my daughter’s school Christmas concert but it didn’t fit her. I found the perfect clothing last minute at Macy’s. Thanks a million!

  • 1/5 Ely V. 2 years ago on Google
    Beware, do not go there when they are about 10 minutes til close. Literally No One will help you! They just want you to leave. I went to purchase a Macy’s gift card and found one immediately as I know where to find them. I needed funds to be loaded but no one could help me. I was running around and asking each register (started at jewelry station, no one helped. The older ladies were too busy talking and ignoring me and I know they saw me). I asked an associate walking by and they told me to go to customer service. I rushed to Customer service and was told me to go to Guess department but that person didn’t help either. Instead the associate there told me to look for another register and then ignored me. I went to fragrance department and spoke to a gentleman that seemed like a manager and he said that at that time everyone was already closing registers and didn’t know if anyone was open. I told him I had been bounced around like 4 times by associates for the last 10 minutes, he just simply walked away from me, instead of helping me. Overall This place has awful customer service! The managers there should be ashamed for employing people that don’t care about customer needs and provide awful service with no manners whatsoever.

  • 1/5 Alan R. 1 year ago on Google
    This place is not like it used to be many years ago to go it is very much run down much run down they need to close Westland mall down and rebuild a new one

  • 5/5 Roxann T. 1 year ago on Google
    Love love. Backstage. Got all I needed at a price I love

  • 5/5 Jay J. 1 year ago on Google
    Was looking for Calvin Klein casual shoes the sales lady was very very friendly kind nice everything positive you can say she was awesome

  • 5/5 yudisleydi l. 1 year ago on Google
    I usually dont come to Hialeah because Customer Service is not the dictionary for the 305 city. But Arlett from the SunglassesHut area is an alien, what a sweet lady! She is a delight to deal with in a world full of people running around like chicken without heads 🤣

  • 5/5 Cynthia P. 1 year ago on Google
    It is always a pleasure to shop Macy's, especially their sales nd clearance; yes clearance, I sayed it for there's no shame in the game of bargain shopping for the same merchandise at a lower cost. I remember when I was scared to shop at Macy's because they were overpriced, but I've manage to find all sorts bargains nd not to mention their coupons that they offer sometime guest but mainly to cardholders. I enjoy my many years of shopping in person or online nd if you're looking for quality, stylish but reasonable prices, shop their "Style & Company". #Kudos2UMacy's


Call (305) 825-7300 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store shopping

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