3/5 Nick P. 5 months ago on Google
Service
was
really
poor.
We
waited
far
too
long
for
the
food
to
come
out.
Dishes
were
forgotten
and
others
we
didn't
have
were
added
to
the
bill.
Drinks
were
missed
off
the
order
and
we
again
were
charged
for
a
drink
we
didn't
have.
Auto
12.5
percent
service
charge
which
I
should
have
taken
off
the
bill.
This
is
a
reply
to
a
response
from
the
owner
regarding
a
review,
I
can't
find
a
way
to
reply
on
my
app.
The
party
was
12
people,
there
were
eight
adults
and
four
children.
The
adult
starters
came
out
following
a
lengthy
delay,
the
childrens
were
told
the
starters
came
with
their
main
meals??
We
were
given
extra
pitta
bread
while
we
waited
which
sort
of
ruined
the
children's
appetites.
We
waited
well
over
an
hour
for
the
food
to
be
served.
We
arrived
at
14.30
and
left
around
17.30.
Acc.
no.
2421.
£376.14
The
roasts
were
not
hot
by
the
time
they
arrived.
We
repeatedly
had
to
ask
when
food
and
drinks
were
coming
by
going
to
the
bar.
When
the
bill
was
presented
it
was
wrong,
extra
items
added
which
had
to
be
discounted
as
you
couldn't
issue
a
refund??
The
Estrella
was
still
(and
is
still)
on
the
bill.
It
was
asked
for
however
you
had
run
out.
I
did
express
my
opinion
to
the
lady
serving
and
was
going
to
ask
for
the
service
charge
to
be
removed
however
my
Wife
felt
sorry
for
her
as
she
said
sorry
about
the
terrible
service
which
sort
of
ruined
my
position.
It
was
meant
to
be
a
special
occasion
as
my
Brother
was
visiting
from
Australia,
he
has
not
been
up
for
the
last
five
years.
We
have
eaten
here
before
as
a
group
however
I
would
say
this
is
the
worst
service
I
have
received
anywhere
in
recent
years.
Regards
Nick.