3 idiots were laughing at customers for no reason, Very bad,

The sales team were very warm and attentive to my needs. They were skillful about describing the variuos ranges of the clothing products and their differences. The polo shirts of the brand is especially outstanding.

Good customer service Excellent quality products

Great service and loved the staff, specially kindest Ainwr and steffany were so helpful and made me feel comfortable with trying variety of clothes. ❤️

The staff is super kind!! Thank you so much guys ❤️

Lovely staff. I will definitely come back

The gentleman who served my partner, Stephen Parker at Lacoste, Westfield on Monday 22 January 2024 went the extra mile to ensure my experience of Lacoste was a pleasant one. Nothing was too much trouble for him and he is a huge asset to Lacoste. I felt very privileged to be served by him.

I had a 5***** experience during a visit to Lacoste, Westfield Shopping Center in London. The Sales Manager, Aleksander had great product knowledge, queried on what I needed, showed a range of products and sold me a £100 jumper. I was only window shopping and Aleksander went way beyond his call of duty to convince me to buy the item. An extremely pleasant, polite and very efficient person. He is an asset to the business and I hope he is sufficiently cared for by Lacoste ..Arvin S.

Very good costumer service the girl who served me I think her name rahab she was lovely and very helpful I wish I can give her more then 5 stars she gave me few items to try without any hesitate and she found my size thank you indeed rahab all the best

Really amazing seller, super efficient and really nice. My white polo shirt is beautiful!

Great service and helpful staff. Friendly and not pushy. Drawback was that they didn't have a lot of polos in my size. But that's more of a personal experience. All in all a great store with great apparel.

Not a positive experience at this store! After paying for these expensive shoes online and finding a rip in the leather on the front toe part of the shoes/trainers I went into the store to get a refund I straight away mentioned I would like a refund and the lady confused communication by mentioning she cannot do it in store for online purchase I immediately mentioned but it says it’s possible on my receipt then she mentioned yes we can do it but it’s only acknowledge and money is done in system which is fine, and mentioned can I please action this process. Then she huffed as if she can’t be bothered to do it. A high end brand and this is the experience I get! They are all smiles when they take your money but when they have a refund it’s a bother. It’s still part of your custom. I was going to get another pair but guess I won’t bother to match their actions. Went band bought myself a lovely jumper somewhere else with a shop that had such a lovely warm staff.

We bought shoes online and once arrived it was cracked in the middle , we been instructed to take it to store and get our money back but once we arrived after 46 min driving the manager refused to give us the money back. He said online people are deferent from us !!. We tried so hard to convince him to exchange it.i have to admit he was polite but for us was a shocking experience. We buy all our close with Lacoste and since we seen that refund is a nightmare then i promise you we will never shop with you ever again. We went to Nike store straight away and bought my wife trainers from them . Don’t forget EBay do refund and exchange and i don’t understand why you cant .

Great store lovely staff

Best store!! Incredible staff! <3

Friendly customer service, very helpful, good quality clothes

I bought 2 nice tshirt in a reasonable price.

My boyfriend and I came into the store to purchase a couple of polos and some caps for my dad. We were immediately greeted by a member of staff who asked if we wanted help. We politely declined and continued to browse as he watched over us and followed our every step around the small shop floor. He made us, two young retail managers ourselves, feel very uncomfortable. Then, as we browsed the folded tables (no, we didn't unfold anything) he asked again if we needed help. This time the subtext was clear - we weren't welcome in the store. We both shrugged it off and had a look at a heavy winter jacket near the window display, maybe four steps from where he had last asked us, only to be asked again if we needed help. His arms crossed, legs spread and brow raised he waited for an answer. I said, "No thanks, just browsing right now." He then scrunched his face in confusion and exhaled as though he didn't understand why we hadn't gotten the message and left yet. Needless to say, I was ready to take my business elsewhere and we went straight to Ralph Lauren where we received amazing service. Good luck on garnering customers if your staff is that judgemental and intimidating. We will never be purchasing from Lacoste.

Good quality.

Big thanks to Alex the store manager for his help.

The zipper of my bag broke after about 40 days which was a big frustration. The manager at this store was very supportive at exchanging the broken bag for a new one and I really do appreciate this service. Aside from that it's a cute little shop from which I've purchased a few other items as well. Staff is very friendly

Good collection and staff are really nice. They will make you comfortable.

Great sales team and always warm and welcoming. Very helpful to choose the products and always goes the extra miles to make sure you are fully satisfied. Thank you guys