Summary: During routine maintenance, dealer crashed the car, lied, and didn’t take full responsibility until dashcam footage was shown. A supposedly 5-day repair turned into 37 days in total. Complete failure to communicate throughout the process. Had to file complaint with Toyota corporate. Ruined my entire holiday. In December, I took my Tundra in for routine maintenance. While pulling out the vehicle to me, the employee driving crashed it in the garage while making a sharp turn (see pic), damaging the passenger side. The entire incident was captured on dashcam, including the driver’s colorful commentary and attempts to cover up the damage. Despite the employee knowing he had damaged the car and many other dealership employees seeing the incident, he decided to hand it off to me as if nothing had happened. It was raining that day so I didn’t catch the damage until I got home. I contacted the dealer and at first, they didn’t care too much. Only after I provided the brutally obvious video did it kick them into gear in getting a loaner set up for me. I brought the car back on Monday (2 days post-incident, because apparently they can’t do loaners on the weekends) where I was told it would be finished by Friday (6 days post-incident). Friday passed and there were no updates. I called many times daily only to get in an endless loop of being transferred by the operator to my service advisor, who would never pick up the phone, respond to my text messages / emails, or give me a call back. It took 4 days and 10+ calls before I got a text with a new ETA of 12 days post-incident. On the new ETA date there was again no update and no answer to my calls. Only after threatening to come in person did I get a text telling me to contact the body shop doing the repair (Golden West Collision). The body shop was responsive and that was when I learned the car wouldn’t be done for another week. By now, my holiday travel plans were toast. 19 days post-incident, the body shop was done, but the decals on the side of the car hadn’t been delivered by the dealership. I was almost 3 weeks without usage of my vehicle so I picked it up with the agreement that I would come back once the part was in to get it put on. I checked in every few days, but even 2 weeks later (32 days post-incident) the part was not delivered. I had no other choice but to file a formal complaint with Toyota corporate. Magically a few days later, the body shop received the part from the dealer and 37 days post-incident, the repair was complete. Accidents happen. Had the dealership not tried to lie about the incident and been active during the repair process, I would have accepted that. However, the complete failure by so many employees from the maintenance staff up to Bill Moody, the service manager, is unacceptable. I shouldn’t have to call dozens of times, go around the dealership, and open a case with corporate for them to fix their mistake. If I hadn’t, I bet the repair still wouldn’t be done today. My compensation for this mess? Not even a refund of the cost of my service, but a “credit” in the event I come back to for service in the future.

I won't be able to put my back seat down on my 2021 sienna, it's under warranty but when I bring my car to this dealership, this Simon Guzman guy told me that I " Customized" my seat because I put on a seat cover and asks me to pay 220 for fixing it. This is unbelievable because put a seat cover on my seat is like all of us wear clothes, this has literally zero effect on any mechanism. I took my car to another Toyota dealership and they can fix the seat under warranty with no issue, and did not see the seat cover as "modifications" that makes my warranty invalid. Up to this point I have every right to believe he treat me like this is because I'm Asian and he's discriminating me because I only know very limited english. Please try other Toyota dealerships you are gonna have better experience.

Tire exploded less than 24 hours after extremely expensive maintenance * UPDATED REVIEW * Toyota Sunnyvale paid for the necessary repairs and servicing after this happened After I posted this original review (see below,) I also filed a complaint with Toyota Corporate. This seemed to spring Toyota Sunnyvale into action. The overall manager and his associate (different from the 1st lady I talked to) reached out to me pretty quickly and were willing to listen to my frustration and work with me. They agreed to pay for a replacement of my back two tires, the new tires themselves, alignment, and to replace and program the back two tire sensors. Because I was away from the Bay Area after the tire blowout, they let me get this work done at another dealer. This process took a couple of weeks, but they checked on me throughout and really cared that the problem was fixed. They reimbursed me for all of the expenses and I now feel much safer and more comfortable driving my car. At the end of the day, I still feel that I overpaid for my original service considering what happened. It was a hassle to get everything fixed. I’m disappointed that the tire sensor issue wasn’t raised to my attention properly that day. But in the end, Toyota Sunnyvale did fix the mistake and I appreciate that. ORIGINAL REVIEW: I brought my Prius in on Tuesday and was talked into a multiple thousand dollar 150k mile maintenance. I was reassured that a high quality, comprehensive service would be done and that I would not need to get another service outside of tire rotation and oil changes for at least 30-40,000 more miles. The price I was quoted for was over 4x what is quoted for a 150k service on my car across the internet and by other providers. That day, I received an unhelpful video from the technician who named various items that were being checked, but failed to actually show them being done. The technician said in the video that the tire pressure was set at the correct levels and that there was a problem with my tire sensor, but failed to show the tires actually being filled. I was never told or asked whether I wanted the tire sensor to be fixed. Considering the extreme amount of money I had paid, and that the representative reassured us that any and all safety-related features were maintained, I picked up my car trusting that my car was safe to drive, not questioning the service I paid for. That was a mistake. The very next day, less than 24 hours after I picked up my car, I was driving on the freeway when my rear driver’s side tire exploded. There was a sudden loud noise, and we could feel and hear the tire instantly shredding as we drove. We exited and pulled over in less than 2 minutes to find the tire completely shredded (see photos.) We called ToyotaCare and had the tire replaced by my spare. When we asked what he thought had happened, the technician said that this was due to improper tire pressure, not the impact of a nail. There was no nail or evidence of a nail or any other object embedded in the tire, which would not have simply fallen out in the 1.5 minutes we took to get off the highway. I was shocked that this would happen the day after my expensive maintenance was done. I called Toyota Sunnyvale a total of 5 times before I was able to express my situation to a manager. Each time, I was transferred to a different voicemail box. Eventually, a manager was able to respond by text, although I had requested to speak over the phone. I expressed what had happened and that I called into question the entire service that was done. She tried to convince me that this was due to a nail but also was confused by what happened. Again, there was 0 evidence of declining tire pressure and no nail or object embedded. I had to conclude that their claim that the tire pressure had been "set correctly" was a lie. They also failed to properly inform me of or deal with an apparent issue with my tire sensor. I requested a replacement for my tire and the manager I had talked to was wishy washy. I then decided to file a complaint with Toyota Corporate.

Warning: Predatory dealership for service pricing and extremely bad car servicing. Car tire exploded while driving after less than 24 hours since servicing car here. Do not get your car serviced here under any circumstances! My partner recently had her car serviced here for a 150k mile service checkup. She isn't an expert when it comes to car maintenance and unfortunately the dealership took advantage of the situation. They charged her over $2000 for the package while explaining how this is the cheapest package available. By the time I realized, it was too late. We were willing to let it go as an expensive lesson and assumed that given the price, the service quality would be top tier at least. Less than 24 hours later while driving on the freeway, our tire exploded suddenly. Luckily we made it out of the dangerous situation ok and the technician who helped us replace the spare tire explained how this was due to extremely low tire pressure since it ripped from the sides of the tire. This came as a shock especially since we were sent a video of the "service" that was done and explained how the tires were healthy and set to the right pressure. Unfortunately this video did not actually show the act of inflating the tires or even a pressure sensor to indicate the right pressure. At this point it seems likely they didn't do a lot of the servicing outlined in the agreement and probably did not ensure the health of the tires. They were quick however to insist that the brake needed to be replaced, probably so they could charge us an additional $500. We tried contacting Toyota Sunnyvale repeatedly and were never able to connect with any service rep over the phone. Eventually after 5+ tries, we could only connect with someone via text. They were not responsive and never reached out to us via phone after we said they can reach out anytime to discuss this matter. After sending the photos of the tire damage via text, they said its most likely due to driving over a nail and that their "records" show the tire pressure was set and that there is nothing they can do. The photos of the tire are attached below and I will let the reader make that judgment on whether a nail was the cause of that damage. There is also no nail embdeded in the tire and no evidence of tire pressure fading over time given the sudden explosion on the freeway. At this point its pretty clear they did not actually do proper tire maintenance despite saying they did and assuring us that the service was comprehensive and that "no more servicing should be needed for the next 30-40k miles". I have never seen a tire explode less than 24 hours after proper servicing done on a car. This entire situation is really just unacceptable and disappointing. We were hoping for them to be helpful in just getting the tire replaced, but they instead decided to just shift the blame towards us. I hope this serves as a cautionary tale for those considering doing your business with Toyota Sunnyvale. I would recommend going to any other place as I have never seen a dealership display such predatory practices while providing terrible services and unresponsive customer service. Wish I could give this 0 stars if possible.

James Tran's practice from dealers' direct (used car?? - go figure) sales department is very unprofessional. He contacted me via email ~mid May when I made an online inquiry about a 2022 new RAV4 Hybrid. I provided him the desired color, packages, options that I am looking for. I have his email saying he doesn't need my driver license copy but legal name, address, and telephone number are good enough to place the order. He later even confirmed he has processed the order and all we need is wait. Come mid July, he asked me for the same information again and eventually told me he must have my license copy in order to proceed with the order according to their dealership's policy. Are you kidding, you had me waited for two months for nothing because you don't know your dealership's policy!? He then started to text and email me and giving all sorts of excuses saying he couldn't open/read my emails but I have to present license copy in order to proceed ordering the car. Again, you could have told me in May, not having me waited for two months. I strongly suggest anyone avoid doing business with James. He is all about wasting your time.

Customer Service: 5/5 Great customer service. We were helped by Kelvin. We ordered our vehicle 2 months ago and he followed up with us every week letting us know shipment status. He was very polite, and helpful when it came to adding additional maintenance packages. He very thoroughly went over each package making sure we knew what we could add to our package. Thanks Kelvin! Location: 3/5. The only thing I did not like from this location was the fact that the sales take place out in the lobby. There was children, and families coming and going which is understandable but it was loud which distracted me from a very important life decision (purchasing a new vehicle). It is more professional if the sales took place in a separate room, or in a different office space that way the client is not distracted with the nuisances around them. It looks like they are working on renovations, so this might be the reason why but I really do hope they fix this and figure something out... only adds more stress to an already stressful decision.

When I was ready to trade in my car, I dreaded the whole car dealership process. I finally made it to Sunnyvale Used Toyota after visiting various car dealerships. I was greeted by friendly staff and had prompt and kind service. George had helped me with my trade-in estimate and was very helpful and showed excellent customer service via email and in person. Hamid had helped me throughout the whole financing me buying process. I never felt rushed, pressured, or intimidated while looking for A used car. It I had gone in with just my daughter and me; I was not looking forward to going to a used car dealer as a woman by myself! All went smooth, and I got a great deal on my Prius! Highly recommend you see Hamid and his staff and the Sunnyvale used Toyota!

Very good dealer to buy used cars. I bought a used RAV4. The price is fair; the one thing I like about this dealer is their cars are reliable. Mine is great. Hamid Ahmadi, sales manager, is a really nice man. He explained everything. He helped me with everything I needed — even after 3 months since I bought the car. I wanna thank Hamid from here. I’ve been recommending this dealer to my friends and families. It was a very nice experience.

I took my daughter to check up her car and was charged $3k, including a maintenance package, an oil change package, plus follow up requests to replace 3 other parts. Guess what. She had a tire explosion on the road most likely from low tire pressure the next day. While I’m glad she and her friend were not injured, the work at this site cannot be trusted. Since I moved to South Bay and switched to this service site, I have suspected the integrity of this service site. It is very sad because we are a family of Toyota supporters and we have purchased 7 Toyota cars, always only going to Toyota for service. We will not write off all Toyota service sites quite yet, but would like to warn other car owners. The management, the sales practices, and the training and quality of the technicians are in question. We paid a lot for the life-threatening lesson. We regret not reading the reviews here before we went. Looks like nothing was done other than lip service. *Edit: Toyota Sunnyvale did eventually help my daughter install two new tires and will fix the tire sensor. However, we don’t have confidence with them any more, after 5 years with them, especially after finding out we paid 4-5 times more than what is quoted on-line.

Building still under construction (a year already?) Service department don’t have enough space or engineer or they have too many customer?? In July spend more than 4hrs(with appointment) can’t finish my maintenance and no any maintenance or service report. This time takes 7 hrs for 20k maintenance. and just drive <2mile, Screen shows “Engine Oil Maintenance Required Soon”…. Should I trust them really finish my car maintenance with care? Update:: Just noticed today, another missing part in my front wheel. I asked to repair the tire….

Very, very convenient. We have only one car and the option to have it picked up, serviced and returned quickly is a huge benefit. Love it! The service staff, Ben, as well as the person that picked up our car, Tanya, were very courteous, friendly, and professional. Good communications. It made the whole experience a great one.

I love that you sell your cars at MSRP, not like the other guys. I was lucky to interact with Kelvin Aragon since the beginning of my car search. Kelvin was knowledgeable, professional and respectful. He asked me the right questions to discover what was really important to me, before trying to sell me a car. He was transparent and went above and beyond to make the experience very pleasant. Im so happy with my purchase thanks to Kelvin.

This showroom is big one. They do offer very competitive rate. Showroom manager and sales executives are very helpful and guide will. They also has good offerings of Pre-owned cars.

Very good customer service, great supporting staff. My car was serviced here and I had a wonderful experience with Rich, who helped me register for service. Rich is funny, very efficient, and especially ân amazing person with communication skills. He is who keeps us coming back. Thank you Rich.

Bought my new Rav4 Prime and I have to say this dealership is the most honest and hands-down best customer service I've ever had at a dealership. Martin is very knowledgeable about all the cars and his service is second to none.

I had a fantastic experience at this car dealership. During the purchasing process, the salesperson- Mr.Dhanendra Shah provided excellent guidance and answered all of my questions thoroughly. He was patient and took the time to understand my needs and preferences, which was greatly appreciated.The financing options were clearly explained, and I was impressed with the competitive rates offered.He also took the time to show me all the features of my new car and provided me with a detailed orientation. Overall, I am extremely satisfied with my experience at this dealership and would highly recommend it to anyone in the market for a new car. The team's professionalism, attention to detail, and customer-focused approach made the entire process a breeze. Thank you!

I recently purchased a 2023 Toyota Camry XSE from Sunnyvale Dealers at the greatest price possible without paying any markup. I advise other clients interested in purchasing new or used vehicles to get in touch with Toyota Sunnyvale dealerships. My sales manager, Mr. Shah, was very helpful in assisting me in selecting the greatest car at the most reasonable price. He guided me through the entire procedure, which required little to no effort from my end.

I had a great experience purchasing a used vehicle at Sunnyvale Toyota. I wasn looking to trade in my 2016 Honda Civic and found a vehicle that met all my current/ future needs at a great price! Unfortunately,  the dealership is 4 hours away from home. I worked with Ernesto,  who helped secure my financing over the phone and found the lowest interest rate available (that my current credit union couldn't beat). Happy with my new monthly payment,  I made the trip up north. Ernesto had everything ready and allowed me to test drive the vehicle to help make my decision. Ernesto made process altogether quick and effortless.  I am pleased with my purchase! Thanks Ernesto!

My review is a little bit late, but about 6 months ago, I bought a 2023 Toyota Corolla Hybrid LE from Ben Sherman. I was doing tons of research to not get screwed by dealerships, but surprisingly, I didn't have to use ANY tactics that I learned. They presented all the potential upsells upfront, and didn't pressure you to buy any. Of course, the appeal is the fact they sell at MSRP. They quoted me a 3-6 month wait time for the Corolla Hybrid, but ended up getting offered an XLE 1-2 months in and finally, the LE I wanted about 3 months in. If you're willing to wait just a little bit, I highly recommend this dealer.

One of the amazing and ethical dealership I have ever been into. I never though dealers can be this good. Here is my story. After talking to many dealers, found that they are one of those offering the car at MSRP (No mark up). I had booked my Camry with them by paying $500 booking. Very smooth process.The car arrived a week before as they promised. This was fantastic. But had to cancel my booking due to color change I wanted. I did not have to follow up for refund at all. The $500 check came to my home within a week. I was stunned. This was really impressive. I had bough cars before with other dealers. Most of them never stood by their words and promises or trick into something else. Hats off to Sunnyvale Toyota. You guys are just amazing.

Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful. The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.

Mr. Dhanendra Shah proved to be exceptionally helpful throughout the challenging process of acquiring my car as a student. Both Mr. Shah and his manager provided valuable support, making it possible for me to get my dream car. I express gratitude to both of them and appreciate Toyota's role in this experience. Their exemplary service deserves a five-star rating, and I wish for more individuals like them in their workplace.

I had the pleasure of working with James Tran today, and I couldn't be more satisfied with my car buying experience. From the moment I walked into the dealership, James was incredibly knowledgeable, attentive, and professional. He took the time to understand my needs and preferences, and he went above and beyond to finalize the sale for me. James's friendly and approachable demeanor made me feel comfortable throughout the entire process. He patiently answered all of my questions and provided valuable insights that helped me make an informed decision. What truly stood out was his dedication to ensuring that I was completely satisfied with my choices. Thanks to James, I drove off the lot in my dream car today, and I couldn't be happier. If you're in the market for a new vehicle and want a stress-free and enjoyable buying experience, I highly recommend reaching out to James Tran. He's an exceptional car salesman who genuinely cares about his customers and their needs. Thank you, James, for making this such a positive and memorable experience!

Updated. Lost my trust with TOYOTA in general… The Toyota Venzas have paint and now windshield defects. There is a class action on the windshields. I literally had a a rock hit my windshield two or three weeks ago; and, a long crack developed down the front over the two weeks... I called about windshield replacement and was told that it would be $2000+ for windshield replacement and that I could only get a Toyota service to do the replacement due to calibration, but I’m reading various online sources that it can be done elsewhere. Thus far, I’m getting quotes under $2000 with Stevens Creek Toyota and Milpitas Toyota. Unfortunately, because dealerships don't work with insurance, I just went through insurance to have them provide me an approved vendor (who then purchased the parts from here and will be doing installation and calibration for me). Also, when I purchased a paint pen, they ordered and advised it would come in a week. They never called me. Then I called and they needed me to provide them the receipt number and required me to bring the receipt for reference in order to pick up the pen. It should not be this difficult… ——————— Excellent phone receptionist. Got Melanie as my service manager, and she’s excellent! She was a led to advise that the paint chips are on the plastic so no risks of rust, and that I could use touch up paint - which the parts & service guy was able to order for me for $20. Excellent waiting area as there are also nice booths, Wi-Fi, and coffee. Appreciated the booths so I could do work and have my dog with me. (Respectfully used his car seat cover on their seats). Here for my second maintenance ever. They don’t do any cleaning like other car dealerships (or maybe this is something that CA dealerships don’t do?) ****** Not sure why Stuart or Stewart keeps calling my father about servicing my car, and not me. I tried to speak with him a few months ago about chipped paint along the trunk of the car (similar to the issues that Toyota has had with white car recalls in the past few years), and he refused to even discuss helping with it. When I reached him, he didn’t recall leaving me two messages… So odd.

Recently my husband and I purchased a hybrid rav4, and I can say that it was the best service I have ever had in my life, in a car dealership, mr. Ahmad Hatamied treated us wonderfully, a very attentive and helpful person. I am very grateful that he has been the one who helped us throughout the process since June, when he helped us by putting us on the waiting list and since then every time we went to ask he treated us with pleasure and kindness

Ernesto communicated all information in a clear and timely manner. He started the conversation by giving me two options, called me and explained the process very clearly, then after the car has arrived, he promptly informed me. The day I went to make the purchase, Ernesto showed me the car and was very welcoming. He also explained all important features of the car. When I had (two) concerns, he was there to help. I also appreciated his patience with me when I was calculating the loan/interest on my own. When I had too many questions he asked for help from Kyle whom too was extremely welcoming and detailed. I loved my experience. The most important thing to me when making purchases like this is the CLEAR/TRANSPARENT communication with no hidden numbers/info. Ernesto delivered that flawlessly. For that specific reason I will recommend this dealership to anyone I know.

Laura was fantastic! She helped us find and get the car we wanted during the chip shortage when it was impossible to get a car elsewhere -- there was also no markup! Furthermore, Laura was patient and helped us understand when the car would arrive, which allowed us to plan better. Finally, to accommodate our schedules, the entire team stayed late that day to help us drive off the lot more than an hour after regular closing time. Thank you so much Toyota Sunnyvale!

I recently made a new 2022 Sienna purchase there. Staffs there were very professional. During the purchase process, they explained what each step I will expect, how much time it will take, and what follow up steps will be after purchase (alert installation etc). They answered all my questions very professionally and he was absolutely transparent about everything on the contract. Special thanks to Andre Kamali who helped me through the process. I would definitely go back to him for another Toyota purchase. Superb, Sunnyvale Toyota.

We had an absolutely great experience working with Toyota Sunnyvale to get our vehicle. The pricing was very competitive and the whole process felt transparent to us. Our sales rep, Madhuri, worked with us through the full process. She was very responsive, keeping us updated on the timeline for our vehicle's arrival. When we came in to get the car, she was able to help us find exactly the right plans for us. I would absolutely go back here for my next car purchase.

I don’t recommend this place anymore. They used to be good and used listened to customer but now they just want to milk every penny. To get the bulbs of my tail lights replaced, they charged me $291 of which $270 was labor, of which $150 was initial inspection cost and $120 for the bulb replacement cost. The also tried to upsell 5 other services that my car did not need. For example, they wanted to charge $100 to fix the streaking of my wiper blades. This task is so easy you can do it under 5 minutes if you watch YouTube and buy the new wiper off Amazon. You get the idea. I also wanted to do an oil change for which I have always supplied them my own oil. Now, they have new policy whereby they won’t accept the oil that I want in my car! So, I guess I will get this service done elsewhere. In fact, I did get my brakes replaced at a local mechanic at less than 1/3 the cost that the Toyota Sunnyvale was asking and the local mechanic even put in the brakes that I bought off Ebay. Overall, I think I’m done with this place. Their initial inspection and labor costs are preposterous have motivated me to learn more about cars so I can get services done myself or through local mechanics at much affordable prices.

Toyota Sunnyvale, Nobu, George and Martin gave us an amazing experience buying my second Toyota today! I'd recommend this dealership to anyone interested in a stress free, friendly, and kind buying experience. Special thank you the their GM Kevin, even with his high level, he is so down to earth and talks to the customers like we are the same level. For all my future Toyota cars, they will be bought here.

Had a great experience buying our car from this location. Stan was extremely patient throughout our purchase process. With the current market, it took a while for us to receive our car - Stan kept us informed every step of the way. We would definitely return in the future if we're ever looking for another toyota vehicle.

Ernesto and Jessica are great person to work with, and the process of car purchasing is very clear, recommended.

No haggle pricing, easy and transparent buying process! In and out in three hours and most of that was just having good conversation. Ask for Dino for the absolute best customer service!

Ernesto was helpful from my very first contact with him. He answered all my questions quickly, and even managed to help me find the exact vehicle I was looking for much quicker than expected! I would absolutely buy another vehicle from him and from Toyota Sunnyvale again!

I did not have a good experience with the salesman here (THE TEAM OF AHMED AND KEVIN VO). Very unprofessional. Went to buy a car and started the process for payment. Half way through, i decline car warranty and they tell me that the car has been sold to someone else. They wasted a lot of my time. I do not recommend this dealer to anyone who wants to buy a new car.

I worked with Mr. Shah, who provided me with excellent service. He was very kind and treated me like family, making me feel at ease. I think buying a car would have been extremely stressful if it was not for Mr. Shah’s exceptional advice and guidance. I would highly, highly recommend going to the Sunnyvale Toyota dealership and working with Mr. Shah!

Dino helped my mom get into a new Rav4 after she had her old car for 20 years. Dino provided an excellent car buying experience where he was there when you needed him and did not linger when you wanted time to yourself. My mom absolutely hates buying cars, but she said if it was this pleasant years ago she would have upgraded much sooner. Thanks again Dino.

Bought a used car. Salesperson said plates will arrive in mail. Plates never arrived and DMV said dealer did not apply for them. Has been doing back and forth on calls with the dealer and can never get to the person who can actually help us with this. Very smooth talking when selling a car, and terrible service after. Car registration has expired and unusable.