The Home Depot image

The Home Depot

Hardware store Appliance store Home improvement store Tool store Paint store Lighting store Bathroom supply store Rug store Cabinet store Window treatment store

One of the Most Reviewed Appliance stores in Jacksonville


Address

1601 W Morton Ave, Jacksonville, IL 62650, United States

Website

www.homedepot.com

Contact

+1 217-243-6051

Price rating

$ $$$

Rating on Google Maps

4.10 (647 reviews)

Open on Google Maps

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jeremy S. 11 months ago on Google
    Tim our sales person was the best. As for the delivery crew that is where it went south. They arrived to install our new stacked washer and dryer. The dryer had to be rehinged to open the other way. The installer failed to do it properly. I had to fix it. They stacked the set and found the cord that they provided was to short. I had to purchase a new one from a different store and install that myself. That was when I found the code for the door because of the improper installation. Then we start the unit and the exhaust vent blew off. I had to fix that. While there I had to tighten the water line on the washer that they failed to tighten. I was reimbursed for the installation by the store manager after complaining. I had to go to the store because I was tired of waiting on the phone. The reimbursement wasn't that great being I had to take a half day off work and loose pay. So with his reimbursement it only cost me a hundred dollars in lost wages. I'm not sure why home depot would have a company with such poor customer service deliver to their customers. I can say every appliances in my house is from home depot. I can also say I'll never buy another appliance there again.
    3 people found this review helpful 👍

  • 2/5 Michael I. 6 months ago on Google
    Each visit I am more disappointed and frustrated with the employees and service/help. I am a frequent customer at Home Depot, at least once a week. If you want help go towards closing time, it's the fastest the employees move all day. Don't expect loading assistance. Update: The store employees have somehow gotten even more inattentive, as my child and I were forced to stop and make way for an employee texting. Manners and common decency need to be reviewed at the Next meeting.
    1 person found this review helpful 👍

  • 3/5 Josh W. 6 months ago on Google
    Hours are listed as closing at 8pm on Sundays on the website, Google, and their front door. Drove from over 30 miles away only to arrive at 7:30p and find the store closed.

  • 5/5 Alley B. 5 months ago on Google
    I have to say everyone there was very helpful. I had someone help me get wood- I did not get his name. And then Kevin loaded the wood and helped out a lot. I also want to thank Chris for helping. Thank you for making it a lot easier for me!!

  • 3/5 Jim Smith (Heritage C. 1 year ago on Google
    ordered ahead and took 20 minutes to locate and get my order. there was one on the floor. I should have bought that one and canceled my order. never had this happen at other HD businesses. if it is big (tool box in my case) perhaps call ahead and maybe they can have it ready when you pullnup.

  • 1/5 javier s. 6 months ago on Google
    It is the worst home depot that I ever been it took them almost one hrs to load a pallet of 80lb concrete and to make it worse they don't want anyone close to the truck to advise the forklift driver if he's OK center or how far to go with the load, but it is OK to for them to push the pallets up against my tool box and fuel tank, I had let the manager CARMEN know about this and she just didn't care at all never going back rather drive farther to Lowe's for better service

  • 5/5 Alexis C. 9 months ago on Google
    My husband and I accidentally picked up the wrong exterior paint and the folks at this store were kind enough to exchange it what we needed. You have no idea what a blessing this was. Thank you!

  • 5/5 Jay W. 6 months ago on Google
    I love the home depot ,good prices ,great selection and can get in and out pretty fast


Call +1 217-243-6051 Open on Google Maps

Amenities


  • Payments
    • ✓️ Cheques
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Assembly service
  • Recycling
    • ✓️ Batteries
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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