2/5 Lauren B. 1 year ago on Google • 5 reviews
Extremely
disappointed
with
the
availability
of
ingredients
and
quantity
of
food
for
the
price
of
the
Baja
Bowl
with
Chicken.
We
were
charged
full
price
($12.30)
for
a
product
that
was
missing
a
substantial
ingredient
and
offered
no
substitutions.
We
ordered
from
the
kiosk
at
the
counter
and
were
notfied
that
the
store
was
out
of
corn
and
black
bean
salsa.
When
we
selected
the
option
to
subtitue
the
ingredient
for
something
else,
there
were
no
other
options
offered
on
the
screen.
Once
home,
we
opened
the
bowl
and
it
was
only
half
full
(see
picture).
Again,
we
paid
over
$12
for
the
bowl
pictured
below.
This
is
definitely
a
limitation
of
ordering
from
a
computer
screen
rather
than
a
person.
If
you
go
to
this
location,
I
wouldn't
recommend
ordering
from
the
kiosk.
I
recommend
Panera
consults
with
their
software
developers
to
have
this
feature
corrected/addressed.
I
understand
that
restaurants
run
out
of
ingredients,
however,
there
should
be
an
option
to
select
a
substitue
or
the
customer
should
be
offered
a
discount.
If
a
business
provides
a
customer
with
half
the
food,
it
seems
logical
to
assume
that
the
customer
should
be
charged
half
the
price.
We
are
unlikley
to
return
to
this
location
anytime
in
the
near
future.
We
will
also
be
checking
our
orders
prior
to
leaving
the
establishment
whenever
ordering
out
again.
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