1/5 Haris 5 months ago on Google • 1 review
I
have
done
corporate
housing
for
years,
worked
in
management
consulting
and
have
always
had
a
great
experience.
When
looking
for
housing
in
Chicago
for
my
MBA
I
came
across
Blueground,
which
seemed
to
have
pretty
nice
furnished
apartments.
What
drew
me
in
most
were
the
good
reviews
about
good
customer
service
support.
After
moving
in
on
Jan
1st
into
their
apartment
in
Chicago
(at
the
Fisher
Building)
I
was
taken
aback
to
say
the
least.
The
cleanliness
was
subpar
-
with
the
sheets,
towels
and
floor
all
not
just
unclean,
but
also
torn,
stains
on
the
walls,
and
sticky.
Specific
to
this
location
(the
Fisher
Building)
the
train
is
SUPER
noisy
and
is
right
outside
your
window/building,
and
runs
every
5
minutes,
with
the
announcers
making
loud
announcements
regarding
the
train
schedule
and
delays...
this
is
not
something
ear
plugs
or
a
fan
can
fix.
Lastly,
the
fees
are
insane.
Utilities
are
$300
PER
MONTH,
which
for
a
5
months
stay
came
out
to
$1,800
...
crazy.
Then
there
is
a
$450
cleaning
fee
after
you
leave,
and
then
there
are
up
charged
taxes
on
top
of
that.
And
this
is
with
every
apartment
you
book...
anywhere.
So
you're
basically
looking
at
$1K+
PER
MONTH
additional
to
what
you
see
on
their
website.
The
utility
and
cleaning
fee
are
just
ridiculous
to
say
the
least.
Lastly,
when
I
reached
out
to
Blueground
a
day
after
moving
in
to
help
me
relocate
or
terminate
early
(with
a
30
day
notice
per
their
policy)
they
had
hidden
a
clause
in
the
agreement
that
they
will
charge
$5K+
FOR
EACH
MONTH
if
terminated
early,
and
not
the
$2400
which
I
was
initially
paying.
Which
meant
that
even
if
I
moved
out
after
giving
them
a
30
day
notice,
I'd
be
out
$8K...
FOR
JUST
ONE
MONTH.
Borderline
SCAM.
I'm
still
surprised
to
read
so
many
good
reviews,
I'm
assuming
a
lot
of
them
were
shorter
term
rentals
like
a
week
or
so,
and
then
the
rest
were
from
family/friends
of
management/employees.
If
you
are
a
professional,
in
school
or
someone
who
just
appreciates
good
customer
service,
please
look
elsewhere.
I
guarantee
you
the
annoyance
and
bad
customer
service
is
not
worth
it.
I'd
rather
pay
a
bit
more
to
just
have
a
decent
experience
than
pay
$15K
to
have
a
HORRIBLE
experience.
Never.
Again.
I
will
post
this
to
my
universities
page
(UChicago/Booth)
and
other
groups
to
warn
people
about
Blueground
since
you're
unable
to
see
reviews
about
specific
properties
and
that
is
why
they've
been
relatively
under
the
radar.
I
also
asked
a
few
people
who
used
them
in
the
past
and
the
company
allegedly
gets
some
bad
reviews
removed,
which
makes
sense
given
that
4+
stars
just
does
not
make
sense
for
what
they
offer.