the pretzels were burned and when I asked for a discount because they weren’t doing anymore (employee told me) and my child was not going to be happy if we didn’t get it the manager said that’s just how they come out a little brown. She gave me one dollar off and she was not happy about it but you guys can judge if that’s how they come out.

I think I speak for all of us when I say delicious pretzels are something we all crave(while walking around and shopping at the mall.)Now, if only you could actually get a pretzel at this location. Honest-to-God for the past 2 years every time I go up to buy a pretzel they never have any pretzels and they refuse to make anymore not because I came close to closing )time today I was there at 1pm. I find it funny that you have a promotion going on to get a free pretzel with the purchase of a pretzel dog and a drink, but they NEVER have any pretzel dogs or any pretzels. Only the Pretzel pieces that are old and Stale. Which I called this disappointment in a cup.

Their pretzels are made fresh all through the day. They taste really good. They a a few different types of pretzels. And they also have several dips to choose from.

I went to the store on 9/11 maybe twenty minutes before closing. My son came back to the car with the three pretzels. We get home and the pretzels are burned and hard. The cinnamon did not even stick. I called the store and was told to come back with my receipt for a replacement. The individual working says she can’t give me the pretzels because there is no note about it. I am waiting for the manager to call me back. Poor customer service and product

They were closed and app and website said opened even allowed me to do a pickup at the time I was in the Joliet mall location. I got a email response from someone who isn't in this Franchise and my offer expired. Just wish the app didn't state it was opened before I drove there.

Worker should keep smile on face ☺️ keep. Pretzel warm not hard to much cinnamon should be light

Horrible. This is the WORST Auntie Anne's. The pretzels are not fresh or prepared correctly. I've had it 3x and thought maybe a bad batch. Obviously 3x is enough.. Hopefully they will get it together for future customers.

Auntie Anne's is pretty cool, 1 bad experience with a cashier who had an attitude but other than that it's good.