I could not urge the public more, if you have minor children or adolescents do not use this ER! We had fishers for department transport or child to the ER for treatment, the nurse assigned was rude and argumentative. When we told her we did not consent to treatment the charge nurse told us they would call DCS, I told the charger that we were not denying it child treatment, we simply want another hospital to care for her. She started that if I did not register my child she would call DCS. Again I started I am not denying her care but did not consent to treat here. She then ordered us to the waiting room but told us we did not have the right to leave because they needed a parent present. So which is it community? Does a parent have the right to determine the care of their own child or not? My wife and I are both licensed medical professionals and this was by far the most discharged and inhumane treatment but a medical facility that I have ever experienced. When contacting patient advocacy this morning I asked for the names of the reading providers and was told that was part of the medical record. I started that I was not looking for information on treatment I wanted the names of the nursing staff who provided care without consent so that I could report them to the Indiana PLA. Again that information was denied. I cannot stress enough, off you want input on your child's care, do not use this faculty.

I’m from NWI but I was down in Indy when I started experiencing extreme pain in abdomen and back and had urine that didn’t smell right and burning when I used the bathroom. They did not prescribe me anything for pain nor antibiotics. I made it home a few days later and was immediately diagnosed with a kidney infection. I asked the staff at this hospital to take my blood since they said they didn’t see anything in my urine. They refused. I could have died. Thanks.

First, I'm about as qualified to give overall hospital ratings as I am to perform open-heart surgery (ie, not at all); so don't take my ⭐ rating seriously. All I'll say here is that the staff at the Gallery main desk were polite and helpful when I stopped by on Christmas Day. Questions asked to operators on the telephone number were also answered quickly and efficiently. 👍🏻 The remainder of my post is just a tiny photo-guide, that might help in knowing what to expect once inside the Gallery (eg, after coming in the Main Entrance.)

My daughter had a baby at Community Hospital North and her experience wasn’t good. The nurses didn’t give her pain meds in a timely manner. Her pain was really high. She asked for things and was told they don’t provide them. She was breastfeeding and the Lactation woman told her that she could figure it out! What kind of hospital is this?? It should be quality NOT quantity!! No one came and cleaned her room the whole time she was there. It wasn’t a good experience!!

The hospital itself is nice but the check in desk could use a makeover of kinder people. Absolutely no personality or hospitality what so ever. I'm not looking for a friend here but these people should be representing this hospital in a warm welcome. You have loved ones here in a compromised situation, a little kindness goes a long way.

Would never go to this hospital if my life depended on it. Staff are terrible in icu area. Palliative group needs fired and replaced. Not one person cares enough to go the extra mile. If you’re a donor it’s worse. Tried to switch hospitals. They denied it. Didn’t take the best of care of my sibling while she was in the last of her days.

Worst ER visit ever. My son was brought in for a psych eval for suicidal thoughts. They would not let me see him for an hour. In that time they did x-rays and a doc saw him but did not come and give me any information about his current issue. They left my suicidal son in a dark room with a computer (a big issue because he could have strangled himself with the cords) and was not in the line if site of snt staff members . The RN was very rude (I am an ER nurse and would have never treated a patient or family member the way I was treated). They misread the x-ray ( my son's arm was broken even though I was told nothing was wrong) my son was in a cast for 6 weeks. I have contacted patient experience about this multiple times and told me that there is nothing they can do. We waited in the ED fir 18hours before we saw anybody from psych. They refused to give my son a blanket or s pillow. When I was finally allowed back the nurses were rude and aggressive towards me and my son. I want to make it clear, in a situation with a suicidal person it is never ok to leave them out of site on a dark room with a way to hang themselves. It's just bad nursing and bad policy. My son could have died that day and nobody would have known until they allowed me back. WORST VRISIT EVER. Nadter his first visit with the doc we never saw him again.

Worst hospital, do not take your child here!!! We sat in the ER for 3 hrs for 3 different X-rays when the X-ray nurse even states to me the parent why are they x-raying my child’s legs when he clearly had a shoulder or arm injury from his fall. After the second x-ray they “had to be sure” and take another to bill the insurance even more. It doesn’t take 3 tries for a x-ray picture. I was scared some thing went wrong and my son wasn’t moving his arm much. Within the waiting time he started to move his arm. This is senseless as my son has autism and my 1 year old daughter was with me in the ER as well. This hospital only wants your money not to help you or your children. Go to Riley’s children Hospital instead. There nurses and Drs do not know what they are doing or care to. Highly upset to sit in the ER for hours just for pictures. It was about an hour a picture btw. Waste of time and money! I included the name MD Jennifer Mariko Izumi Divine as she would be responsible for the inconsiderable wait. If you have the choice choose another Hospital.

My family loves & trusts Community Health Network with all of our health needs. Community North Hospital is a gem. They offer valet + self parking, Starbucks and gift shop. The labor and delivery rooms are TOP NOTCH --- I always (jokingly) tell people that the rooms are why we had a 2nd baby. I especially enjoy seeing Dr. Ertel for OB/GYN care.

They know how to get around your insurance to leave you thousands of dollars in debt. Then when you apply for any sort of financial assistance, they do next to nothing to help you. They might even say you never turned in documentation you did turn in so they have an excuse to reject you. That's what happened to me. Apparently as long as they get their money for delivering your baby (and charge a very high rate for that!), they don't care if you are unable to feed said baby afterwards. Baby doesn't eat, not their problem; they just care that they get paid for delivering that baby. Horrible hospital. Never intend to go there again and will tell others to do the same. Go to a St. Vincent instead.

My experience from my extensive surgery, no words can express my gratitude to Dr. O and his associates, and then on the orthopedic unit was excellent because of a patient tech named Andrea and the entire nursing staff from the time I arrived on the unit from post op until I left the hospital. Thank you for all you do! Exceptional care does not go unnoticed!!

In December of 2022 I began to have gas & chest pain and went to the ER 2 times. My PCP referred me to a Gastro in the network. The appointment was a month out. I was in so much pain I thought something might have been wrong. I asked if I had any options to get in earlier and was told if I could find someone she would send the referral. I found Dr. Anil Yakhmi at Fishers Digestive Care and she sent the referral. I kept the original referral To Eldred MacDonell because I read Dr. Yakhmi's reviews and they were bad. Dr. Yakhmi was the worst Dr. I've ever been to in my life. He rushed through my appointment and barely listened to anything I was saying. I noticed him rushing out of the office at the same time I was leaving like he was leaving and just rushed through my appointment. He has a Tesla, I saw him speed out of the parking lot. I wasn't comfortable with him and cancelled the Endoscopy that I had to ask him to do because he was so dismissive of my issue. I had the original appointment with Eldred Macdonell Jr booked and they called today to say he cancelled it because I already saw Dr. Yakhmi. They said this was Community North's policy. I was also told MacDonell wouldn't approve a transfer of care because there was nothing more he could do. I pleaded with 2 people at Dr. Macdonell's office and explained that Dr. Yakhmi's assessment wasn't accurate because he didn't listen. I was read what Dr. Yakhmi wrote in his notes and confirmed it was not accurate, yet my whole appointment being cancelled was based on the inaccurate notes. They told me if I wanted to go to someone other than Dr. Yakhmi I would have to go outside of the Community Health Network. I realized the office didn't want to treat me, because that's what I was told. I can't believe Dr. Yakhmi is allowed to practice in the network and I can't believe that in this situation I would be turned away as if I am not a patient experiencing health concerns unless I go back to a doctor that doesn't seem trustworthy. If you want to advocate for your health and be comfortable with the Doctors you see, I don't recommend this network. My father has had an ileostomy for 30 years because a doctor in this network was rushing and missed it. I normally try and post positive reviews but this was just so appalling I had to post. I wrote their Patient Experience team also.

Best service ever. Sometime after feeling a bit better, they still come and check up on me a LOT. Especially after i felt a bit better I felt kind of bad that they always had to come even just for restroom visits. If you tell where or how you feel unwell, they’ll give you a new medicine immediately and see if it helps. Help service was amazing and the staffs were so kind too.🤍

I absolutely love the care provided my this hospital. They have many resources for prenatal care. I see the team of midwives and nurses in the midwifery. Upon my initial appointment my mental health was taken very serious and was recommended to see a therapist. I have never experienced such an amazing team of providers and have been going to therapy for 8 months now and have worked through so many aspects of my life while also feeling I have the most professional prenatal care. I recommend any newly pregnant woman to see the team of midwives for their pregnancy journey.

The hospital service itself was very reasonable and the staff seemed good. I've had immense frustration dealing with billing. Without details, I have 2 bills for $2,300. I applied for financial assistance/reduction over 2 months ago. I was told if we applied for assistance on one bill, both bills would be paused until the assistance application was answered. Today I received an email threatening the larger bill going to collections and when I called in explaining what I was instructed, I was told I needed to pay now anyways with no idea of the final bill. I need to know the final bill amount to also apply for a work available financial assistance. The billing agent provided no help or suggestions outside of just start paying now. Please fix your billing system if your financial help won't help.

This is one of the worse hospitals I’ve ever been to. After some time my wife was fully dilated and the nurse said we are ready to push but need to wait for the doctor. We waited 2 hours for the doctor while my wife was in miserable pain but no one was willing to do anything untill we waited 2 hours for the doctor.. two hours.. Dr. Pierce came in and didn’t seem to care she was late and was on the phone half of the time. Luckily we had the baby with no complications. Service here was just as disappointing, we had to stay here for 3 days in the maternity suite and there was no care for cleanliness, blood on the bathroom floor and the trash cans all full, so much dirt all over the ground. Seemed like room hasn’t been cleaned in weeks and it wasn’t cleaned after we requested it day 1… Day 3 still nothing done.

I came here because I had many symptoms and questions about my health. They got me into a room in 5 minutes on a Saturday. From there I got to meet the nurse/ doctor 5 minutes after. They listen to everything I had to say and was concerned about. Answered all my questions and got me started with blood work and swabs right away. All the staff was nice and friendly but the 5 stars is specifically for MELISSA the Nurse! I’m a hard stick for IV’s and always get stuck multiple times and dread getting it done. However, Melissa did it in 1 go and 1 try. No fishing in my veins and nothing. I was so shocked that I couldn’t help but thank you her so much. I’ve never had a good experience in an ER room until today. Thank you Melissa and the staff at this hospital!

Wonderful experience. Private rooms. Good Drs. Good Ostomy team

Doesn’t even deserve a star. Friday 9/15/23 I came in for a transjugular liver biopsy. I arrived at 7:30a as instructed, the first nurse that spoke to my boyfriend and I told us they would go through either my back or my stomach depending on the position of my liver, (mentioned to us he was us all night with his son) , he didn’t seem like he wanted to go through my medication list. the second nurse that came in told us they would be going through my neck , I told the nurse what the previous nurse told us and that I wasn’t sure if I wasn’t to proceed at this hospital because of what just happened but she’s reassured me that “I’m in great hands”. The procedure was scheduled to start at 9a, due to the Dr running late it didn’t start until 11am. During my procedure I was given fentanyl , I was told by the nurse and by the RN that I would be in a “twilight” “I wouldn’t remember anything” she even told me to take a nap. During my procedure I felt every single thing. I told the RN that I think there’s something wrong with my iv because it was burning and hurting, I asked several times to stop, I didn’t want to do this. (this was done through my neck ) I felt EVERYTHING go in and out of my neck down through my stomach, I was crying the entire time. No one stopped to check my iv. Or to check on me. The RN just kept giving me more fentanyl (even though my iv blew ) , I kept moving my arm in hopes someone would get the hint , I was saying this hurts and they just continued with the procedure. It was the most excruciating pain I’ve ever experienced in my life. This is unacceptable!!!!

Great hospital in all areas save for the emergency room. Staff is kind and the facilities are kept nice and clean. However, it felt as if things were missed or glossed over during treatment. Doctors ordered a CT scan for the person I brought in. We were told results would take 40-60 minutes. 5 minutes later, the doctor came in and informed them that they saw nothing on the scan, recommended they see their G.I. doctor and that they would be discharged. This person was in severe pain, and had been vomiting blood. I can handle the wait times, but that just seemed off. I wish our experience had been better.

As much as I love this hospital and all of its amazing doctors and care specialist! There police are SCARY, especially if you are in the ER, and next to someone getting arrested or going to the psychiatric ward and your listening to a white man cussing, and threatening all staff for over an hour. I went to use the bathroom while being taken care of and politely asked officer T.NELSON was anything he could do another officer C. BOLLINGER to “handle her” mind you im black and about 5’7. Officer C. BOLLINGER then came over got in my face proceeded to threaten me over and over how I was going to be arrested and charged with DISORDERLY CONDUCT! He let the man do and say profane things to me and the staff for over an hour and they treated him with grace & kindness I’m guessing because he was white like them! I was threatened repeatedly and traumatized over the whole event and discharged myself early.

Wonderful labor and delivery staff. Felt so heard and cared for during our stay, especially when I needed to have an unplanned c section. I have never known more compassionate medical people. Highly recommend.

I have been at this hospital many times, twice they have saved my life. Every doctor, check in personnel, floor nurse, surgery nurse, dietary staff and housekeeping have been the kindest, empathetic, and caring people i have ever encountered. I will never go anywhere else or take my family anywhere else. Best hospital ever.

I went with my husband the day of his mother's surgery. We arrived at 10 a.m.. They were awesome in getting her checked in since there was a mix-up on the scheduled time of her surgery. Her surgery was over at 3. We saw a nurse come from the ICU unit come down to the lockers to retrieve her belongings. She was talking on her speaker phone. She had been instructed to come tell us that we could go back to see her. But, I guess she was so busy yaking on her phone that it must have slipped her busy mind. When we did finally make it to her room it was like quarter til 6. The nurse in her room attending her said she instructed the other nurse to come tell us. She also stated that she originally worked nights and had only been on days a few weeks. Her comment was..."I sometimes just forget about the families." I was like...REALLY?? We left her room at 20 after 6 went to get the valet parking person but they leave at 6 so be aware of that because we were never told what time they leave. We had to ask the person sitting at the information desk that we needed to get our car keys. He was nice in finding them for us. Communication is really a big 🔑.

My elderly father was brought to the Emergency department via ambulance after a fall, as he could not sit up or stand. Rib, shoulder, and chest xrays were done, which did not diagnose the problem. The emergency physician was rude and dismissive and did not do further diagnostic imaging on my father's spine. He stated that he did not meet criterion for hospital admission, even though it was obvious he could not get out of bed independently or care for himself. He was sent home to my sister's home via ambulance on a stretcher, as he was unable to walk. We were persistent in getting him to the Interventional Radiology team after dismissal, as we were certain there was a problem that was undiagnosed. This team was exceptional and attentive. They ordered an MRI which showed thoracic 9 and lumbar 2 compression fractures, which were the cause of his pain and immobility. He was then scheduled for kyphoplasty procedures to repair both vertebrae. The span of time that my 93 year old father suffered before having his spine repaired was 3 weeks. Most of this time involved bedrest because of his pain. We had to beg his primary care physician for adequate pain medication, as the Emergency physician would give him nothing stronger than Naprosyn. Although we were very pleased with the Interventional Radiology physician and team, we will never return to Community North Emergency department, if we are able to help it. It was an awful experience, and the emergency team demonstrated poor diagnostic ability and no empathy whatsoever.

I was very impressed. When my husband was about to die and I was sobbing, a worker escorted me to his room. Also, palliative care and the chaplain came in. After he died I was given information about support groups and the chaplain sent me a sympathy card. They were awesome.

Awesome staff! Awesome doctors! And awesome care I've received on numerous occasions. Thank you for setting the standards for other health care facilities to measure up to!

My daughter was in ICU there and also had palliative care. I can't say enough about how caring and attentive the entire staff was. She received the best care during the last days of her life. The staff went over and above to myself and my granddaughter also.

I’m usually not one to go to the emergency room, but I went in today 7/7/22 because my blood sugar level was extremely high(455). As high as it was you’d think they would see me immediately and my blood pressure was extreme as well and I still had to sit and wait a long time, so I left. Poor judgment on their part.

This hospital is complete trash. They were utterly disrespectful and arrogant towards my well composed mother, snapped at her and constantly cut her off in the middle of conversation, would not listen, and refused to do their job and even look into the situation at hand. SHAME ON YOU ALL. Infuriating.

My mom has been here from a car accident for 5 hours instead of putting us in a room they put us in the hall, then registration person came and she was very rude so I asked for another registration person to help us and asked the nurse for her name and supervisor. The nurse tried to get her name and she refused and said I will go tell her myself and f@#k her talking about me. Supervisor never came to see me then as they were treating my mom in the hallway with no privacy another RN nurse name Robin accused me of video taping another patient and called hospital security,keep in mind we are still in hallway 2-3 hours later. Other patients that came after us was being put in the rooms. My mom who is 80 had a broken knee from the car accident. I finally asked the nurse why we were not getting a room she said technically the hall is your room and that the hospital system thinks that so when the rooms become available it went to the next patient. I said that is not right so she grabbed the next discharge room before they gave it to another patient that came in after her. I plan to file a complaint against the registration girl and the RN nurse Robin. This was the most horrible experience I've ever seen in a hospital. I would like to add the other nurses, x-ray technician, hospital security and the doctor were very professional and well mannered.

Labor and delivery needs a lot of work. Most of the rooms are very old and look like a cheap motel. Curtains don’t work, holes in picture frames, broken water machines, You name it it’s probably broken. The staff is amazing and that’s the only thing it has going for it. And please do not get started on the room service, although staff is great the food is prison grade.

My mom has been receiving treatment here for a week now and I am just blown away by the compassion and care she has received from her doctors and nurses all the way to the kitchen staff. This hospital is managed very well. Very clean and organized. Thank you so much for helping my family thru this tough time.

We had a family emergency that resulted in us having to rush our teen age daughter to the Community North Emergency Room at about midnight on a Friday night for a perforated peptic ulcer, which can be life threatening if not handled immediately. We were extremely impressed with how quickly and efficiently they handled everything. Between midnight and 5am on a Friday Night/Saturday morning, our daughter had excellent care by a team of medical professionals that happened at lightning speed. Multiple phone calls were being made between doctors and surgeons (at 4:15 in the morning!!!), and our daughter ended up being sent by ambulance to another facility where she had emergency surgery at 8:30am, and she is now perfectly fine and heading home today. We were amazed at the professionalism, expertise and calm efficiency of the doctors and staff. They are a well oiled machine.

Security was incredibly insensitive and demonstrated absolutely no compassion as I was told that my mother's great grandchildren could not sit in the lobby while her granddaughters, who traveled from 3 different states on Sunday, came to visit her. She was admitted Friday with very little hope, so everyone drove overnight to be by her bedside. After a baby and 4 children spent most of Sunday afternoon in the lobby and we were told that was fine, they just couldn't go beyond the first floor, Monday morning was a very different story. I was told, not their father's that were sitting with me, that all the children had to leave, not because they were not behaving but because they don't allow children anywhere in the hospital. When they approached me, I explained that we were told yesterday it was fine and that all the children had stayed overnight in a hotel with their parents and were traveling home today and had no other place to go while their mothers spent time with their grandmother in ICU. I understand the guard was only the messenger, but he did not approach me and ask any questions about the circumstances. Why would anyone bring 4 children and a baby to a hospital waiting room if the parents had another option. We are happy that all is not dire at this time, but we did not know that when the four granddaughters and I traveled to get here as soon as possible. All families of hospitalized patients deserve empathy, respect, and kindness. Security needs to ask questions first, know their own policies (see the attached photo of the waiting room sign) and lastly receive some sensitivity training. My parents have received exceptional care for decades at Community North Hospital and I know this will not be our last visit here. I would give the care my mother has received a 5-star rating (the ICU staff Joyce, Kaitlyn, Ty, Mary and others are amazing care givers) but this incident because of the level of stress my father and I have been feeling, has tarnished my opinion of the hospital. I pray that security receives the appropriate sensitivity training to treat patients' family members with respect and kindness.

Went here after an unfortunate wellness check due to my insomnia. Not only did they refuse to give me my prescribed insomnia medication, but they had this weird notion that I was using drugs (I assume because I had dental problems at the time) and were trying to force me to take detox medication despite being completely sober, and were angry when I refused, but god knows what this could have done to me. These doctors are incompetent and I've been worse off since I went to this hospital.