2/5 Gina H. 1 year ago on Google
The
doctors
and
nurses
I
worked
with
were
great
which
is
why
I'm
at
least
giving
2
stars.
All
I
can
do
is
speak
to
the
truthfulness
of
what
has
compelled
me
to
leave
such
a
negative
review
regarding
billing
issues.
I
was
a
patient
of
theirs
for
a
full
year
(2022).
I
had
5
IUI's
and
2
IVF
cycles.
During
that
period,
my
insurance
coverage
changed
in
April
of
2022.
When
I
updated
this
with
the
clinic
on
4/20/2022,
I
was
advised
by
my
financial
counselor
4/21/2022
that
she
didn't
see
any
fertility
coverage
with
Cigna.
That
same
day
I
replied
back
clarifying
what
fertility
coverage
I
had
based
on
the
Cigna
plan
information
and
provided
her
with
a
copy
of
that
breakdown
that
was
given
to
me
directly
from
Cigna.
I
spoke
with
Cigna
as
well
and
they
reached
out
to
my
financial
counselor
to
clear
this
confusion
up.
On
4/29/2022,
I
received
an
email
confirmation
from
her
that
it’s
all
been
verified
and
coverage
info
(including
limits)
was
noted
in
my
file.
1st
IVF
Cycle
-
I
received
a
deposit
schedule
on
6/22/2022.
It
listed
the
IVF
cost
$0,
PGT
testing
$2100.00
and
anesthesia
$600.00.
At
that
time
I
also
had
a
credit
balance
with
the
clinic
of
$2219.82.
We
opted
not
to
do
the
PGT,
so
that
cost
was
ultimately
removed
which
still
left
me
with
a
credit.
On
7/21/2022
I
received
notice
that
$98.00
was
due
towards
anesthesia
and
that
had
to
be
paid
prior
to
the
procedure
as
all
outstanding
balances
and
deposits
for
estimated
upcoming
charges
are
due
before
procedures
are
cleared
to
take
place.
After
taking
care
of
that,
we
were
cleared
and
I
had
the
procedure
on
8/23/2022.
Unfortunately,
we
couldn't
do
a
fresh
transfer
as
planned
and
had
to
be
switched
to
a
frozen
one.
On
8/31/2022
I
received
another
deposit
schedule.
This
was
for
the
upcoming
frozen
transfer
and
was
in
the
amount
of
$139.80.
I
paid
that
as
well
in
order
to
proceed
with
the
transfer
on
10/12/2022.
Unfortunately,
we
were
unsuccessful...
2nd
IVF
Cycle
–
I
advised
the
clinic
we
were
ready
to
start
round
2
on
10/28/2022.
The
nurse
told
me
she
would
let
the
doctor
know
and
would
verify
I
was
financially
cleared
in
order
to
send
out
the
cycle
calendar
and
get
things
started.
I
got
the
cycle
calendar
that
evening
and
that
was
it.
Nothing
from
the
finance
dept.
On
10/31/2022
I
received
an
invoice
from
billing
in
the
amount
of
$83.50.
I
paid
it
as
expected
and
that
was
the
last
communication
that
came
to
me
from
billing
before
egg
retrieval
day,
12/3/2022.
I
was
never
given
an
estimate
on
cycle
charges,
and
I
was
never
asked
to
make
a
deposit
to
cover
any
projected
cost
difference
that
Cigna
may
not
pay
based
on
remaining
coverage
amounts
etc.
This
time,
none
of
our
embryos
made
it
to
transfer
day
nor
did
any
survive
to
be
frozen.
And
then
this...
On
12/13/2022,
I
received
an
invoice
for
$1,118.56.
No
other
communication,
just
the
invoice.
I
paid
for
it
thinking
oh,
this
must
be
left
over
from
my
2nd
cycle,
a
billing
oversight
for
whatever
reason,
so
I
went
ahead
and
took
care
of
it
on
12/16/2022.
Then
just
before
Christmas
on
12/22/2022
I
received
another
invoice,
but
this
one
was
for
a
whopping
$7,461.91!
Surprise!!!:-(
I
literally
broke
down
crying
as
it
had
already
been
an
overwhelming
emotional
roller-coaster
to
this
point.
I
was
completely
beside
myself
and
as
perplexed
as
could
be.
I
was
totally
not
expecting
this.
Had
I
had
known,
or
at
the
very
least
been
advised
of
this
in
a
deposit
schedule
or
patient/procedure
cost
estimate
based
on
allotments
remaining
under
insurance
coverage
as
a
possibility
of
charges
back
to
me
for
thousands
of
dollars
BEFORE
12/3/2022,
I
would
have
never
gone
through
with
that
2nd
cycle.
I
believed
someone
in
billing
was
tracking
the
in's
and
out's
and
balancing
that
against
my
coverage
limits,
being
those
amounts
had
been
on
file
since
April
2022.
It
doesn't
feel
right
and
its
like
someone
in
billing
or
finance
dropped
the
ball
on
this
and
doesn't
care
enough
to
admit
it.
I’m
exhausted,
heartbroken,
and
beside
myself
over
the
whole
situation.
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