4/5 Lawton W. 5 years ago on Google
To
start,
I
love
Buddy
Brew
Coffee
and
have
been
a
loyal
customer
for
years.
I
was
highly
anticipating
this
location's
opening
and
visited
during
their
soft
opening.
On
our
first
impression,
my
wife
and
I
agreed
that
the
shop
was
too
unwelcoming.
We
liked
the
modern
look,
just
thought
that
it
was
too
visually
bare
and
cold.
I
ordered
a
caramel
latte
and
my
wife
a
vanilla
latte
and
the
total
came
to
$11.38
-
expensive,
but
as
expected
for
specialty
coffee.
I
stood
by
the
counter
and
felt
like
the
baristas
ignored
me.
I
watched
her
prepare
the
drink
and
it
seemed
like
the
sequencing
was
wrong.
The
shots
of
espresso
were
brewed
first
and
then
left
to
sit
while
the
milk
was
steamed.
Their
coffee
is
ALWAYS
amazing,
but
this
time
it
tasted
bitter
and
wasn't
mixed
properly-
a
lot
of
foam
on
top,
coffee
in
the
middle
and
then
a
lot
of
flavor
on
the
bottom.
In
my
honest
opinion,
my
visit
was
not
worth
the
money.
Next
time
I
would
much
rather
visit
a
Buddy
Brew
where
I
know
the
employees
are
more
well
trained
and
consistent
(Oxford
Exchange).
My
suggestions:
This
locations
appeal
is
a
180
from
your
other
more
welcoming
locations.
Consider
filling
the
blank
walls
with
art
and
add
signage
outside.
The
price
is
expected
for
specialty
coffee,
but
the
customer
experience
must
deliver.
Have
your
employees
engage
your
customers
while
they
wait
for
their
coffee.
A
simple,
"Hi,
how
is
your
day
going
so
far?"
can
make
someone's
day
and
have
them
come
back
again.
Emplace
some
experienced
baristas/supervisors
from
other
locations
to
watch
over
things
on
your
soft
openings
to
ensure
that
things
are
being
done
to
standard
(beverage
sequencing,
customer
service,
etc.).
When
people
return
their
mugs
&
plates
to
the
counter,
ask
them
"how
was
everything"
to
ensure
that
they
had
a
good
drink
and
experience.
I
love
Buddy
Brew,
your
coffee
is
amazing
but
this
experience
fell
far
below
what
I
was
expecting
from
your
newest
location.
Update:
I
sincerely
appreciate
the
response
from
Dave
and
his
desire
to
make
things
right.
I
will
continue
to
be
a
loyal
customer!
Thank
you
for
taking
my
feedback
to
heart
and
hearing
what
I
had
to
say.
I
really
appreciate
your
time
and
your
professionalism!
-
Lawton