1/5 Jessica S. 1 year ago on Google
I
had
been
to
Thai
Oishi
a
few
times
before,
and
we
always
loved
it.
A
few
months
ago,
I
had
ordered
takeout
and
went
to
pick
it
up
at
the
quoted
time.
They
were
busy,
and
their
pick
up
area
was
over
flowing.
The
staff
was
running
around
like
crazy,
and
I
saw
my
bag
in
the
pickup
area
with
my
name
on
it.
A
lady
walked
by
and
she
said
"Picking
up?"
And
I
said
Yes
and
told
her
my
name.
She
grabbed
my
bag
and
told
me
to
have
a
great
day.
I
drove
the
30
minutes
back
home
and
began
unpacking
my
food
only
to
realize
I
was
missing
half
my
order-two
sushi
rolls
to
be
exact.
I
called
Thai
Oishi
and
the
woman
that
answered
the
phone
was
extremely
rude.
I
explained
what
I
was
missing
and
she
told
me
that
my
order
was
sitting
there
waiting
for
me.
I
explained
my
interaction
with
the
server
and
told
her
I
was
under
the
impression
I
had
all
of
my
order.
She
asked
if
I
checked
the
bag
there,
I
told
her
no,
because
my
order
was
handed
to
me
and
I
assumed
everything
was
there.
She
told
me
it
was
my
fault
and
asked
if
I
was
coming
back
for
the
rest
of
the
food.
I
explained
it
was
a
30
minute
drive
and
asked
if
the
food
would
be
made
fresh,
because
it
would
have
been
sitting
there
for
an
hour
at
this
point.
She
told
me
no,
they
already
made
it
and
would
not
waste
more
food.
I
asked
for
a
refund
and
told
her
I
would
not
feel
comfortable
eating
food
that
has
been
sitting
out
for
an
hour,
so
I
would
not
be
driving
back.
She
told
me
that
was
my
choice
and
no
refund
would
be
offered,
because
they
made
the
food.
She
hung
up
the
phone,
and
I
was
obviously
very
upset.
I
disputed
the
charge
with
my
bank
because
I
did
not
receive
the
food
I
had
paid
for.
I
did
not
dine
there
for
months
because
of
this
interaction,
until
yesterday
when
I
decided
to
get
some
takeout.
I
placed
my
order
online
like
usual,
and
as
I
was
walked
to
pick
it
up
I
received
a
phone
call
from
Thai
Oishi.
The
woman
on
the
phone
told
me
that
I
was
banned
from
ever
ordering
from
Thai
Oishi
again
because
of
the
chargeback,
and
my
order
was
refunded.
I
am
honestly
in
shock.
In
my
opinion,
the
restaurant
didn't
do
the
right
thing
with
the
original
issue.
I'm
not
paying
for
something
I
didn't
receive
but
you
refused
to
refund
me.
I
did
what
was
necessary
to
remedy
the
situation-an
opportunity
I
gave
to
you
initially.
Now
to
be
banned
from
ever
ordering/dining
again?
I
cannot,
in
good
faith
ever
recommend
this
establishment
to
anyone,
ever
again.
I
hope
no
one
else
has
to
go
through
what
I
did,
and
I
hope
Thai
Oishi
takes
some
time
to
reflect
on
this
and
re-evaluate
their
reaction
to
the
situation.
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