The way this place runs their grooming has really gone downhill is beyond disgusting. I have been coming here for 3 years for grooming and the customer service has definitely changed. Please don’t go here if you have a dog in need of grooming with the right people. To me this is NOT IT. My dog was in need of cut and I said even going into it yes he is matted but they have worked miracles before. Today was not the case, Chrissy sat down with me and examined him and refused service, not even to do a trim anything for him. NEVER have I had been told no to service, after she explained the next steps I told her I will not be back for her. With that being said she was upset by my comment and got up and went into the back. They have a door that opens and closes, as I was trying to stand up she with “force” slammed the door in my face (it was loud) not a normal closing of the door. Highly upset I asked for a manager and she came back out to talk to me. I said you are not a manager and I don’t want to talk to you, you need to leave. With an attitude she tried talking so I told her no til she said “I’m not being yelled at” and walked away into the back again from her being snippy with me. EXTREMELY UNPROFESSIONAL! Please if you want a caring service stylist run from “CHRISSY” Management was better in “trying” to handle this situation but we’re not understanding to my situation and will NOT BE BACK. Please find other service with a more friendlier and professional experience this is not it. Policies may have been changed, in the last 6 months but customer service should have NOT changed. Please Petco do not try to come back at me for reaching out to management or to talk. I’m not changing my mind with this disgusting behavior that happened to me. Moving on in finding better service than this. Take this feedback and actually make changes please.

I am very disappointed with the cleanliness of this store. I was excited to get my dog dog treats, but noticed how dirty the bins were and noticed a live worm (or whatever it is). It was hanging by a web moving around. Can’t imagine how long they have been there. Even the floors were filthy. I noticed the carts roll, so I’m confused on how the store doesn’t have the audacity to sweep, mop, or clean the bins where the treats are kept in. I had to put back the dog treats. I didn’t want to risk getting my dog sick.

I love bringing my dog to this Petco for grooming and haircuts. The staff always do a good job and my dog leaves happy. The staff are friendly, kind and very helpful. We tried a new stylist named Beth. Beth was awesome, she asked me what I wanted and she did exactly what was said plus more. I would definitely recommend this place!

Lexi! Lexi! My almost 3 year old energetic, leash pulling, strong dog just completed Level 1 adult training with Lexi. It’s amazing the amount of progress my dog has made since training started. Lexi is very knowledgeable, professional, friendly and with her love of dogs is always shining through. I highly recommend Lexi! We will be signing up for Level 2. Time to bring my dog out for a walk without getting pulled over now. I will be grateful forever.

Having watched Lexi do the 6 week beginners dog training course I can honestly say that I’m totally amazed at how Lexi interacts with these dogs. She is phenomenal. She has the ability to connect with these dogs and teach them what they need to learn. Not only is she good with the dogs she teaches the dog parents exactly what they need to know to continue their dogs good behavior. She is totally AWESOME !!!! I would recommend Lexi to anyone who wants their dogs to live their best lives.

If I could give 0 stars I would. The groomer "Beth" is horrible and refused to take my dog stating she had a scab on her back side when that was not the case at all. My dog needed a haircut as her hair grows fairly fast and with this heat it starts to bother her in certain areas and her hair gets tangled easily. Beth is extremely lazy and very unprofessional. Not only did I take off work but also drove 45 minutes to this location for an appointment. The previous time I took her Beth had my dog over 4+ hours and didn't bother to call me and give me an update. I was extremely worried and had to keep calling since no one picks up the phone at that place. Even when you arrive to the location no one will come and assist you. You will be waiting at the front desk for 15-20 minutes without anyone asking "How can I help you". I can gladly say I will NEVER take my dog back to this location and especially to Beth. I am extremely dissatisfied and I hope this review helps others in choosing their groomers and store locations. Beth needs to find another job because this is not it.

Worst place ever! Inexperienced groomers. I made an appointment three days ahead from out of town. They received my dogs three type what I was getting, date of birth and my dogs weight. When I got there the "" groomer" Michelle asked was he ever groomed before and I told her yes then she asked if he had any knots, then she kept saying if he doesn't stand she couldn't cut the bottom and I said that's fine. She seemed annoyed that I said I was going to stay for the whole time and she proceeded to say it would be 3 hours. There were no dogs being seen. she then asked what cut I wanted and when i said a trim she said could she just shave him. Because he was scared he was laying on the floor on his feet- she said because he wouldn't stand up she couldn't do any service. The only stipulation I was given for him to be seen was to bring his rabies vaccine and I did. I took off of work and all jus to be turned away at the door because the fake groomer was incompetent if a breed specific cut even though they advertise they do breed specific cuts. Never again

Love the groomers! They always take such great care of our Little Rascal. He gets so much love and attention. Short wait only for nail trim with NO appointment. Super clean and staff goes above and beyond.

I love that I'm able to bring my dog inside. I wish they had a better fish selection but other than that this store is a go to stop for dog food and toys.

A gentleman helped us pick up our order and he was amazing. We had numerous small holes in the cat litter and he quickly went an got us another one. I'm sorry I didn't get his name. You can tell that he takes pride in his job and value his customers. I'll have to get his name next time.

Every time I visit Petco, I easily find the food my dog and cat need. I usually stop by after lunch and there's always enough staff to help out. Their product range is great, and the knowledgeable staff make shopping there reassuring. It's evident they care about our pets. Highly recommended!

My doodle needed a summer cut, tried to do it at home didn’t work booked an appointment with petco Cara had our dog very cleaned up and evened out super appreciate them for making her look the best with what they had and not shaved to the bone 10/10

Great people and the vets are super good with our baby.

Awesome customer service. I had a couple fish croak after a few days from purchasing them, and even though they were bought from a different store, they still accepted the return. It's hard to find good customer service like that anymore.

A man named Bobby couldn't be bothered to sell us a fancy goldfish (that was being visibly bullied by other fish) and kept pestering us because our 20 gallon tank with cycled water would "kill the fish" and that he "didn't want the fish to die"...Honestly think he was just keeping it for himself. On a separate occasion, I also had point out that all the fish had ich. God knows what else they do to their animals.

The service is now very good they don’t care about the customer I call them to get my dog to have his nail cut and they was no one there when they say they were there till five pm it was me and another customer waiting No one came to help.

The store is slow to get help from untrained employees, so they must be losing money, so their solution is to charge for bags now. Want o carry your purchase out in a bag? That'll be .10 per bag please. Why clean the store and train your people when you can charge for bags? Next, there will be a cover charge to enter.

I'm very dissatisfied with the vet service there. I booked an appointment for Saturday at 1:15pm for Tiger, my 11-year old white & brindle pit mix. Throughout the week, I kept receiving text message reminders for 1pm, so I got there a bit earlier than 1pm to ensure timeliness. The front door was locked and Tiger wasn't doing to well. She had a fist-sized mass around her lower belly with a recently opened hole leaking discharge. To make her more comfortable, I took her inside through the store entrance, and went past the airport-style ribbon gate to have her sit in the lobby. It was getting closer to 1pm, and I was anxious for her to get seen. About 5 minutes in a lady comes out from the back to tell me they open at 1:15, and I couldn't wait there. Then she continued to point out that's why the door was locked, and the ribbon gate was put in place. Though she said it with a smile, I could sense her sarcasm, and how obviously annoyed she was. She didn't even bother to look at my uncomfortable dog, leaking on the floor from her mass. She said I could wait in the store, or go back to my car. I complied without arguing, as I could tell she was in a bad mood, and I didn't want to make matters worse. We left to go outside as not to have Tiger discharge all over the store's floor. We waited by the front of the store, on a two-foot wide sliver of shadow; this was midday, so the floor was hot. I already felt like a bad pet-owner because I couldn't make my dog comfortable, but this just added insult to injury. I also didn't want her to walk the hot asphalt to my car and back, so we just continued to wait. They finally let us in at around 1:13pm signed us in, and had us wait in a small room about 9ft x 9ft. The room had a strong pet odor, which makes sense, we're at the vet. However, I would think they would at least sweep the clumps of pet hair off the ground before putting another patient there (they had plenty of time to.) I didn't think it was too sanitary, but I'm no expert. 5-10 minutes in, a gentleman came in to assess Tiger, and he finally saw the massive fist-sized mass, which I explained had developed in about 2 weeks. After asking more questions, he left, and came back with the doctor about 8-10 minutes later. She was the only reason I gave two stars, vs one star, as she was the most helpful person there. Ultimately it came down to talking about euthanasia, as she explained the mass was a tumor that could/would spread quickly to her lungs. I was heartbroken, but I knew already this was the most probable path, as Tiger's mother went through a similar ordeal some years prior. They had us wait in the room for 15 more minutes just to get us an estimate of how much the euthanasia would be. The room smelled pretty bad, and I could feel getting sick to my stomach. The gentleman came back in the room with a paper explaining the pricing - not sure what would take so long, but I tried not to judge. I explained that I wanted to look into other places but would keep them under consideration. Then he told us to wait there some more; I assumed it was to get more information. After about 15 minutes of waiting I stepped out of the room to ask for an ETA, to which the front desk clerk said, "you guys are good to go." Apparently, the gentleman forgot about us. The room was right next to the front desk, and had windows, so we were visibly waiting there, except no one came in to get us. Going through this emotionally difficult time, their lack of compassion, from start to finish, was completely unacceptable. Not only from a business standpoint, but just from a general sense of decency, and proper human interaction. I paid my $67 for the visit, and got the heck out and there. I headed over to the Humane Society on Armenia Ave, who showed the compassion I needed. This was the first time I've ever had to put a dog to sleep, and it was extremely painful for me. Petco, I truly wish you would've been better. I'll most likely not shop there again, as it will just bring up a bad memory.

We love grooming services at this location. They always do excellent job with my dog’s haircut and bath. Never had any issues.

We love Petco, the products they offer, and the great prices. We’ve been shopping at this location for years, never had a negative experience, but never felt compelled to leave a review until now. My boyfriend and I came into the location on Memorial Day to get some essentials for our pets. During our visit, we needed assistance and Victoria jumped straight to the task when we asked if we could look at one of the available Syrian Hamsters. (Whereas another employee was not as willing to help and seemed frustrated that customers were asking him for assistance, so we did not approach him.) Victoria was very knowledgeable in regards to the hamsters in their care. She was able to tell us more about their personalities, which helped us pick a different one than we originally planned to get. She was knowledgeable in regards to how to care for our new pet, where to find supplies for the pet in store, and even went above and beyond at the register at checkout. Victoria let us know about some sales that were happening that day, and we ended up making two separate transactions because the sale was so good, we went back for more!! She really made us feel like the red carpet had been laid out for us. It was the best shopping experience we have had at any Petco! We were truly very impressed with this young woman and are happy knowing she is at our favorite location next time we need supplies. Thanks again, Victoria!

Food that does not quite live up to the imaginative menu, but still not bad. Cute place, nice idea. Friendly helpful staff.

This review is for the grooming staff as I don't use or shop for anything else in the store. The grooming staff is amazing! I have brought my dog here several times and they do a great job on cutting his nails and they are always really sweet to him. The customers that shop at this store and use the grooming services are mostly @$$holes. I have heard the customers being extremely rude and disrespectful towards the staff on a regular basis. This location could benefit from a face-lift or at the least some updating.

The people are nice the selection is decent, it’s your typical chain pet store. The one gentleman that helped me was very polite And I would give this five stars however I cannot/I refuse to give Higher than three stars to anybody playing Christmas music the first week in November.

You have a Pet. Pecco has it all. Toys, food, medicine. I've been talking my pups to get preissed and washed for years. My Greyhound passed months ago now my new puppy Maximus will be going to Petco. And did I say you can bring your pet in there. See you there.

Worst customer service and return policy. I will never shop here again, the manager Mack is rude and the store is dirty and don’t even try to use the bathrooms. I will spend my money with Chewy for my dog supplies, their customer service is phenomenal.

rating 5 stars purely based off of my experience today with an employee, Rue, who was amazing and beyond helpful in educating me & encouraging my fish-owner journey!

Adopted a dog. Brought him in to pick up a few supplies. Notice they had two options available for walk ins. So we sign Oliver in for a quickie. Nails, ears, and a spritz. It's 5 o'clock. Store closes at 6. Sign in is available. After filling out all the information, we were told the groomer was done for the day. ???? She was just finishing a groom on a pup. No one was waiting. That put cashier in a uncomfortable position having to explain to us her groomer chose not to take in another client. Perhaps she would have communicated with her assistants no one would have been disappointed. Perhaps since she could see us she could have shared that so we would not have wasted any of our time or theirs.

This place doesn't even deserve a one star. Never had good service here. Brought my dog to be groomed (he's been to Petco for grooming at least 3 times). They made the appointment for us and we showed up. They claimed our dog was too matted to groom. Absolutely disgusting. Lazy people working there. They were sitting behind the grooming counter laughing and eating. This place is the worst!!!! Will never go back.

Amber is amazing the best bartender, server everything the reason for us to come back will be her, her customer service is impeccable just come and see

Great staff. Clean. Friendly. Not expensive for pet care. I definitely recommend it. I took my 9 mth cat there for kennel cough. Had upper respiratory infection. Slept all day. The antibiotics worked in 3 days. He's all better. Back to the beach.. thx..

I have 3 cats and after trying different brands of cat litter I decided to try the refillable one from Petco. BEST LITTER EVER! It clumps really well and eliminates odor effectively. SoFresh is the brand's name. You buy the container the first time and refill it ,paying obviously less for the refill.

The grooming experience was amazing! Jamie-Grace smelled great & nails were nicely filed

This place has absolutely terrible customer service. Make a pretty grooming appointment? They're known for cancelling once you get there if the staff feels like it. Good luck on how they'll treat your pet if they do decide to do the service.

Always pleased with the grooming service!