Featured Reviews


Frequently mentioned in reviews: grooming (7) good (6) cats (6)
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  • 5/5 Krystyna H. 6 months ago on Google
    Got my dogs nails cut today loved the jentaleman that did them will be back in 3 weeks to get them done again chikis playing with her new toy she got also
    1 person found this review helpful 👍

  • 5/5 Sara J S. 1 year ago on Google
    The grooming salon here is awesome. I got turned away at the PetSmart 10 min from my home because they were not willing to work with my German Shepard. He had a bad day, as we all do, but they wrote him off. I brought him here as I had one time before (without incident) and they are always so patient and there has never been an issue with seeing my dog. I will continue to drive an hour if it means my dog gets the proper TLC. Thank you!
    1 person found this review helpful 👍

  • 5/5 Evangeline L. 1 year ago on Google
    I used the grooming services at this location and I am so happy with the work done by Mishell she really seems like she took the time to clean my dog up and listened to what I wanted done and I am so grateful for her. She did a beautiful job and my dog seemed happy and calm when I picked him up which leads me to bets he treated him well while I was away which I greatly appreciate! Thanks so much ladies of the grooming salon!
    1 person found this review helpful 👍

  • 1/5 Samantha W. 1 year ago on Google
    Spoke to the manager of the groomers about how to handle my dogs hair. The suggested a haircut. I scheduled it. And the same 2 people that are always rude when I go there opened the store 10 minutes late. And when I walked in to check my dog in the kept telling me I was making a poor choice on cutting his hair because he will get heat stroke without his coat. I can understand reviewing concerns 1x with a customer to educate. But to push a client away for 15 minutes and saying they are making a bad choice.... it really came across like they just didn't want to take on the job. The manager said to come in And Suggested this appointment. They smiled and were happy i left. All i did was ask them why they were so pushy. So rude and never going back. They are selfish workers and I hope the management knows how they lean on "educating" customers to annoy them . No way I would feel comfortable leaving my dog after they laughed at me. They even tried to contradict me when I said petsmart had cut him before they stated "we dont have record of that" yea my dog was under another account ... they wanted to play principles to make you feel uncomfortable so they didn't have to take on the job. Well never will any of my dogs go back
    1 person found this review helpful 👍

  • 2/5 Rahjanique L. 1 year ago on Google
    Easily one of the worst grooming experiences. Staff was friendly and helpful to me but my puppy came home almost traumatized. No clue what may have happened but his groom was severely lack luster. They nicked his eyebrow leaving a scab, under his chin, and in his ears. When I told the young lady how low I wanted his fur I didn’t think she would almost wax his entire body. His butt was raw for several days. I only even came here out of emergency. But now I know I’d rather wait weeks for someone else than come here.
    1 person found this review helpful 👍

  • 1/5 Larry B. 6 months ago on Google
    As a mystery shopper I will have to say this establishment is a joke, there were no workers on the floor, the salon was closed at 4:30. I asked the manager Nate a question about dog food per my job requirement, and without any feed back or follow up to finding a similar food, he simply stated we don’t carry that and walked away. Needless to say I was unable to give a good review due to lack of control over his store.

  • 5/5 Kathy A. 1 year ago on Google
    I received $3 birthday coupon for my cat that just turned nine yrs old. It specified discount on treats and my cats don't eat treats. Recently I read about these treats that are supposed to be good for their teeth. I don't know if I really believe that or not. But my cats jumped on these and were entertaining with their earnest expressions asking for more

  • 5/5 David E. 7 months ago on Google
    Great shopping experience. My cat wasn't peeing. The vet said he had crystals blocking his urine. $2500 for a catheter. I purchased some drops at Petsmart smart to help with the pain and discomfort. Somehow my pet cat is peeing again and we are so happy. We still might be looking at surgery with the catheter. We hope not.

  • 5/5 Wendy W. 4 months ago on Google
    Lakeland PetSmart is my favorite place to purchase pet supplies in town. They have a good selection of products and the store is nicely organized. The staff is friendly and helpful.

  • 5/5 John Warren J. 7 months ago on Google
    Signed my 15 week old Boston Terrier up for their puppy training. Have never gotten any of my dogs trained before. First class was great, great to have a certified trainer teaching me new skills to work on with my pup. The trainer Tracy is extremely nice and seems very knowledgeable. So far going great!

  • 5/5 Rican R. 9 months ago on Google
    My Trunks is always so well taken care of there. It's nice when the staff recognizes us. Makes you feel so much more relaxed!

  • 5/5 Tyler S. 5 months ago on Google
    I recently had my puppy groomed at PetSmart N.Lakeland, and I must say I was thoroughly satisfied and impressed with the service. I had doubts about whether my little one would be able to receive a full groom, but Eddie's exceptional skills exceeded my expectations. The care and expertise they showed while grooming my puppy left me beyond impressed. I highly recommend.

  • 4/5 Eddie C. 6 months ago on Google
    Groomers did a good job on our little Oscar. We were there on a Monday and they were extremely busy. The store was well stocked and clean. Overall it was an enjoyable experience.

  • 1/5 Jp F. 1 year ago on Google
    In the pet grooming, you cannot even breathe in there, and when I went in, and I took my dog at home scratching, and somehow he had fleas

  • 4/5 Claire B. 1 year ago on Google
    I'm going back to Petsmart to address my concerns with my toy poodle allergies. Everyone there is so helpful except for the cashier, when I first came in. I don't know her name. Otherwise very pleasant experience.

  • 5/5 Evelyn H. 1 year ago on Google
    My pup goes here for his training. Alex is amazing and I highly recommend having her help you with your pup. I love that I can take Tanner there when I am shopping instead of leaving him home.

  • 5/5 Susan D. 2 years ago on Google
    Had my Shepherd Luna groomed at Petsmart yesterday. Because she is a shepherd she has many layers of fur. I had them give her a bath and de shedding. The Groomer did an amazing job. Luna acted like she was having a spa treatment. Lucky girl. I strongly recommend their services.

  • 2/5 Cheyanna R. 1 year ago on Google
    When I came to this store all the dog collars are $14-$16 dollars. So I went to Petco for better prices and found what I needed🙂

  • 1/5 Bre K. 1 year ago on Google
    I went with my friends that cats just passed away. They were holding an adoption event although the women were not letting anyone hold the cats and being extremely rude. How am I supposed to adopt a cat without being able to hold it?

  • 5/5 Tina P. 1 year ago on Google
    We actually travel here from Brandon to take our kids to Banfield. They have treated 3 dogs and 4 cats so far and have been the absolute best in my opinion. People usually laugh when I tell them my cats have health insurance but once they find out how much we save, they aren't laughing anymore! Dr. Merkle is one of the best vets EVER and her staff is exemplary! Our pets are our children and I only trust mine to Banfield. Petsmart has always been great for any and all supplies or other items needed. Great people as well!

  • 1/5 Gia R. 1 year ago on Google
    Groomers don't want to work!!! Disgusting attitude, I’ve never had an issue with my dog here until today. My mom took my dog to groom and they took her in right. Soon later they called my mom back saying that since my dog has a disability on her paw they needed to charge $10 more dollars to be able to hold her?!! What the heck????!! We’ve never been charged more for grooming services for her paw. They didn’t believe my mom when she told the groomer our dog was born with her paw abnormality, her paw is bent. We rescued our dog and she was treated by a vet on the shelter to make sure her “bent leg” was good. X-rays showed her bent bone abnormality had always been there and that it didn’t affect her with anything. The bent looks like a bump so I guess that scared the groomers and they wanted to charge us $10 more dollars to hold her which to my understanding was to not “hurt her”. We felt like they were discriminating against my dog for her paw, and made my mom feel like she was lying when she wasn’t. If your dog has a deformity, medical issue, or anything along those lines please don’t take them here, it seems like for them it’s an issue which is extremely sad to see. We will NEVER come back again. You’ve seen Lela for years, and to now deny her for something you already know is disgusting. You should be ashamed of yourselves.

  • 5/5 Melissa T. 1 year ago on Google
    Took my dog to the vet Banfield. It's a great setup! Anything you need for your pet, and the doc is awesome and explains everything...it's just a really easy way to do something that has never been this simple!

  • 1/5 Jennifer K. 2 years ago on Google
    Used same day delivery and paid full price for a bag that was supposed to be discounted 75%. Why give me a bag with a close expiration date and still charge me full price? Discount it for someone who comes in and give me a good bag of food if you can't give me the discount because I ordered online. Unethical and I won't be returning to this location again.


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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