Featured Reviews


Frequently mentioned in reviews: hotel (31) breakfast (21) clean (21) room (19) stay (19) nice (15) great (11) staff (11) area (10) water (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Katelin M. 1 year ago on Google
    Lovely hotel, amazing room and best service! The breakfast was hot and they checked in while I was eating to see how everything was. The room was clean, spacious and the bed was very comfortable. I very much enjoyed my stay. They have a 24/7 coffee and tea bar, a small store to pick up a few snacks and whatnot. The only thing I was missing was the Bible in the nightstand, they don't have those here! I would stay here again and highly recommend to anyone traveling.
    2 people found this review helpful 👍

  • 5/5 Summer A. 1 year ago on Google
    This hotel was IMMACULATE. Not a spot of dust, from the lobby to the elevator to the room. Not a stain on one sheet. Bed was super comfy,room was very nice and the TV had a lot of great channels. Wifi was up to par. And everyone working there was very pleasant, both the women I checked in/out with were very sweet too. Will definitely be staying here again the next time I'm in Lakeland, and will spread the word!
    2 people found this review helpful 👍

  • 5/5 Beatrice E. 8 months ago on Google
    This place is super clean. Rooms are cleaned and refreshed daily and with clean towels. Few hotels follow this policy! The fitness center has an elliptical, a reclining bicycle and two treadmills. And a variety of weights and bands. All seemed new or almost new. There are towels and water in the fitness center, too. Everyone is friendly and helpful and greets you with real warmth. Their breakfasts are the normal southern fare but fresh and tasty. The gentlemen (I'm sorry I can't remember your name) is very helpful and gives great suggestions on how to prepare a perfect breakfast for yourself. We will stay here the next time we're in Florida, that is certain.
    1 person found this review helpful 👍

  • 5/5 Isabella S. 2 years ago on Google
    This place is absolutely amazing!! Everything is so new and clean, the rooms are spacious and breakfast was to die for. The entire staff was extremely nice and helpful. This is my new favorite hotel and I recommend it to anyone looking for something affordable and comfortable.
    1 person found this review helpful 👍

  • 3/5 Angelica1969 H. 1 year ago on Google
    It was nice and the room was spacious; however a big disappointment, it did not have a pool. Also in the queen bed room we stayed, the bathroom has a hazard. The door almost hits the toilet. The person attending the breakfast area was very nice and polite.
    1 person found this review helpful 👍

  • 5/5 Megan S. 1 year ago on Google
    We have had an amazing first night and are so excited we have another night here tonight. We will be back. This hotel is clean, spacious, and comfortable. The breakfast is delicious, the rooms are spotless, and the employees are incredibly helpful and nice! Vernice checked us in and she is such a delight! So knowledgeable and warm!
    1 person found this review helpful 👍

  • 5/5 Kevin M. 8 months ago on Google
    This hotel is new and when you walk into the room it smells new. I like that you have to use your room key to get into the back door of the hotel. The morning breakfast is excellent. So many fresh breakfast items to choose from. They have a full hot breakfast and the gentleman and women are a delight that are the cooks.
    1 person found this review helpful 👍

  • 5/5 M H. 9 months ago on Google
    Employees were very very nice and friendly. They made sure everything about our stay was more than comfortable. The breakfast was awesome, there was a lot of options. The rooms were big and roomy and the bed was so comfortable. The area was well lit during the night and we felt very safe. The hotel in general was very nice and updated. Only con is they don’t have a pool or a laundry facility
    1 person found this review helpful 👍

  • 4/5 Emil Schüller (. 4 months ago on Google
    Hotel seemed like it was just recently built. Everything was pretty clean and I felt good in my very spacious room. The staff was very friendly and check-in went fast. Just the bathroom layout was a bit odd, you could see that it's a pretty cheap construction and the area didn't reeeeally feel safe. Also the train horn woke me up one or two times. Overall I'd stay here again, but there are better places for the money I paid

  • 3/5 sandor p. 8 months ago on Google
    My only issue was that they hold my deposit for more than a week with no reason and when I called the office all the said is I'm sorry with no solution and blaming my bank for the delay what is not true. Other than that ,the hotel cleanness is way above another ones I stayed before and also the kitchen service crew during breakfast was very polite and helpful. The location is not that great but serve the purpose of my visit.

  • 5/5 Retha G. 8 months ago on Google
    The cleanest, friendliest hotel I have ever stayed in. Breakfast was really good. All staff was professional, respectful and helpful. The atmosphere and the smell of a clean hotel was amazing. Definitely would stay here again and recommend this place. Thanks to all who serve and maintain this hotel.

  • 1/5 Leonardo N. 5 months ago on Google
    Worst hotel experience I ever had…….I still cannot believe it!! I am writing this in the hopes that nobody EVER has to go through this. The people in this hotel basically left me to sleep on the streets! I wanted to book a room at the hotel front desk because my car broke down in the middle of a 5 hour drive. Rather than finding another Best Western in a nearby location that had availability, they said that I had to leave because I was not a guest. They didn’t even let me charge my phone for a couple of minutes to request an uber/lyft out of there! I was lucky enough that the lyft driver that drove me there originally didn’t leave and he actually took me to another hotel. I tipped him $150 and to be honest it wasn’t enough. If you are willing to sleep under the roof of a hotel chain that would do that to a previous customer, all I can say is good luck to you!!

  • 5/5 Pat E. 4 months ago on Google
    Awesome stay after a not so nice one night stay elsewhere in Lakeland. Vernice at the front desk went above and beyond to make us feel better. Rooms are super clean and comfortable. Mr John at breakfast is such a sweetheart and makes sure that you have everything you need. I highly recommend you stay here.

  • 5/5 Erika S. 1 year ago on Google
    We were in the area for a soccer tournament and decided to stay at Best Western. I have never experienced so many people who enjoyed their job. Everyone was kind and loving. Our room was clean! I have no complaints. The guys who run the food in the morning were the most positive and personable people I’ve ever met. I would recommend this hotel to anyone who is in the area.

  • 1/5 Zellie N. 11 months ago on Google
    Out of a 4 night stay, we had no water on day 2. Once we did have water that afternoon,, we had no hot water. They continued to check in a group of students and teachers without warning the customers that the hotel had no water at the time. Also,, once repaired, the customers were not notified that there was no hot water. Also, when asking about the water issue, we were told that they would pass the complaint on to the hotel manager. We would have liked to speak to Mr. KISHAN PATEL, but we were told he would be there in a few hours. The young lady took our name and room number. We have yet to get a phone call. The rooms were nice, but you cannot do much without running water and/or cold showers. There was also the sound of the train and traffic from the road throughout the day and night. Vernice and the gentleman that cooked breakfast were so sweet. I did want to add this in. Their kindness did not go unnoticed. We will not be returning to this hotel because of the way business is conducted here from the general manager. You cannot allow staff to continue to check in guests when you have issues such as this that has not been repaired. You also should offer some type of compensation or make arrangements for your current guests in a situation like this. You could offer a wash pan to have sponge baths and offer a dish of some sort to heat water.

  • 3/5 Ariel P. 10 months ago on Google
    This hotel is very new and very nice and clean, has good breakfast, and has a mini fridge and microwave inside room. I am giving this 3 stars because the bed was so hard my husband and I barley slept, I could have gone without some other things like the mini fridge and microwave to have a comfortable bed. This is the only reason we will not be back to this location.

  • 5/5 D R. 9 months ago on Google
    Darn near perfect. New hotel designed perfectly for the business traveler. Spotlessly clean, quiet and I experienced well trained nice employees. The 24 hour coffee area was designed so well it encountered us to just sit there and talk in the afternoon. Breakfast was top tier for best western but for my tastes the packaged scrabled eggs and sausages were low quality for even best western. Community coffee was great. Rooms were so unlike best western and they were clean and clearly done by an interior designer. Bathroom was great and clean with nice amenities and a good exhaust fan. Ice on 4th and 2nd floors. Blackout curtains that worked. Excellent AC/HVAC. Nice tiny microwave. Nice towels and sheets. Nice new modern elevators. A few acceptable luggage carts. Such a wonderful stay. For me I traveled this time with family but I usually use hotels for business. It has every thing I look for in a perfect stay. Clean, quiet, comfortable and safe feeling. Did not notice drugs or seediness during my stay. I appreciate the hotels stance on fake non recognized service dogs. Negatives: 1. The hotel has a problem with smokers as most hotels do. These nasty disgusting smokers filled the entire second floor with smoke and the elevator. Seems like the hotel is frustrated but does not appear to be effective in dealing with this nasty scourge. Smokers is what will destroy this place and they should call the cops and have them thrown out as vandals. 2. Fridge is tiny and all but unhelpful without a freezer section. Acceptable for several cans of soda and small things. Front desk needs to know fringes have no freezer section. Not great for long stays or anyone who needs a freezer. 3. Train whistles.

  • 5/5 Purnima P. 1 year ago on Google
    We had a great time staying at this Best Western. The ladies working at the desk were super friendly and the gentleman working the breakfast area was also very nice. The breakfast was hot and I really enjoyed it. The rooms were clean. The only complaint I had was a baby crying nearby for 30-45 min our second night but that’s out of the hotels control.

  • 5/5 Joel H. 1 year ago on Google
    One of the Best Hotels I’ve ever stayed. Recommend and will be staying here again! Customer Services is at another Level. Sierra, Francisco and honestly all the employees were amazing. Breakfast and Rooms were excellent as well.

  • 5/5 haley m. 1 year ago on Google
    The hotel was very clean and the staff super friendly, only draw back wish they had a pool on site for the kids or a play ground to keep them entertained. But overall really good hotel and the comp breakfast is a huge plus. Highly recommend for anyone looking to stay here.

  • 4/5 Bill T. 1 year ago on Google
    Pros: Very clean and modern facility (less than one year old), friendly staff, great breakfast and super-friendly man working the food area. The fitness center is also fantastic. I had a number of packages shipped ahead and the staff kindly held all the boxes for me until I arrived. Cons: No pool or guest laundry. Walls are thin and we could hear our noisy neighbors next door. Location is on the outskirts of town, about 15 minutes from downtown. Overall, I would recommend this hotel.

  • 5/5 Christine R. 1 year ago on Google
    Nice, new hotel with big rooms. Rooms are clean and have lots of usb and regular outlets for charging devices. Staff were all fantastic, especially the gentleman making pancakes for everyone. Easy parking, didn’t feel crowded even though I think they were full. Convenient to downtown and the airport, but there’s nothing within walking distance. The only issue we had was traffic on Saturday night, it was really backed up because of the drive-in theater. That’s probably the only time traffic would be an issue here though.

  • 5/5 Sharon D. 1 year ago on Google
    We spent two nights and absolutely LOVED everything about it! We had two rooms. One room for my Dad and one room for my husband and I and our two small dogs! We love that it is pet friendly! They have great accommodations for pet owners with grass areas and bag stations. The rooms are spacious and clean!! The staff was AMAZING, friendly, helpful and accommodating!! The outdoor area for grilling and the fire pit area is beautiful! The location is perfect for dining, shopping, and a short drive to Tampa. We will definitely stay here again!!!

  • 4/5 Jessica H. 1 year ago on Google
    I took away a star only because the bathroom floor in our room hadn't had any attention (we could tell because there was hair on the floor). I didn't even complain downstairs since we were already settled and I clean everything anyway. Aside from that, everything else was amazing, the service from the staff, the breakfast was a nice variety and even had toppings for your yogurt and oatmeal.

  • 5/5 CJB 2 years ago on Google
    Simply because the facility was new and modern. It was kept in excellent condition, clean, and COVID-19 awareness. The price was good for Best Western Plus members a bonus. Truly enjoyed the fresh made breakfast a wide variety of choices. But, everything above is found at many hotels I've stayed at. However, the front desk staff was exceptional beyond measure. Their friendliness, professionalism, and great spirits was beyond measure. So much so that I was canceling my stay by phone cause wasn't sure if I was attending a function. A lady by the name of Selenia B. told me the hotel was mostly booked and could not be available. She offered to call me later to see if I still wanted to cancel. I didn't and so grateful to her. Then, I met Angela R. was just as wonderful with directing me to local eateries for the evening. In the morning she met me with a smile asking how was the place for fish. I was so happy. Don't get to Lakeland often from The Villages Florida, but rest assured this is where we stay because of these two ladies. Please respond to my review that they were rewarded for going the extra mile.

  • 4/5 G D. 2 years ago on Google
    We enjoyed our stay. Nice/clean rooms. Customer service oriented staff. We suggested a/c service to room #217. Loud alarming noise every hour. Woke us up every time. Thankfully, we were given the option of moving to another room...but declined since we were settled....and gratefully a cool front helped with cooling down the room. We plan to visit again.

  • 5/5 Jaimie S. 1 year ago on Google
    Brand New: The hotel has only been open for 18months the beds are comfy and free breakfast was amazing each morning for me and my boys. I was greeted at Check-in by Ms Beverly who gave great recommendations for the beach. Mr. John Henry made sure we had yummy breakfast each morning. My sons enjoyed the pancakes each morning. The hotel is an 1hour away from the beach but because of how nice it was we didn't mind as much.


Call +1 863-262-3900 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hotels nearby

Motel 6 Lakeland, FL image
1
Motel 6 Lakeland, FL
Motel
Bare-bones rooms in a low-key property offering an outdoor pool, plus free parking & morning coffee.
$62/night
3.50 (1.9K reviews)
Howard Johnson by Wyndham Lakeland image
2
Howard Johnson by Wyndham Lakeland
Hotel
Relaxed rooms & suites in a low-key hotel offering a restaurant, an outdoor pool & free breakfast.
$63/night
3.10 (1.4K reviews)
The Terrace Hotel Lakeland, Tapestry Collection by Hilton image
3
The Terrace Hotel Lakeland, Tapestry Collection by Hilton
Hotel
Restored 1924 hotel offering traditional rooms & suites, plus a refined restaurant & a ballroom.
4.30 (1.2K reviews)
La Quinta Inn & Suites by Wyndham Lakeland West image
4
La Quinta Inn & Suites by Wyndham Lakeland West
Hotel
Contemporary hotel with an outdoor pool & hot tub, plus free continental breakfast, WiFi & parking.
$73/night
3.50 (1.1K reviews)
Hyatt Place Lakeland Center image
5
Hyatt Place Lakeland Center
Hotel
Modern rooms in a relaxed hotel offering free parking, plus a bar, a 24/7 gym & an outdoor pool.
4.10 (1K reviews)
Last updated:
()