I have been working with Pat since September 2022 and have dropped 22 pounds in the last 4 months (220 -> 198). He is very well educated in what he does and has helped me tremendously. Definitely recommend!

What a POS company. They are great at taking your money but when you try to cancel your membership that's when the politics start. Worst company ever had to deal with regarding a simple cancellation of membership. And then the general manager ended the call with telling me to "have fun with cancellation process through corporate" and that "he didn't care about my Google review". I guess he just proved it. Now he got his one star because it don't allow a zero. Way to go crunch fitness. I never had this kind of an issue with planet fitness when I moved. I should have stayed with planet fitness. Sorry I ever tried out crunch fitness.

The facility itself is super nice and clean. The customer service is not good. They are very pushy and get annoyed when you won't sign up for the premium membership or the $500-$600 per month physical training. They will use your words against you at times when it comes to the kickoff survey. I wasn't even told that the kickoff was optional and had to pay for that too. My goals are to use the cardio machines to supplement my other workout routine and they tried to sell me everything extra that I didn't want.

Great gym however when I was signed up the gentleman there was unprofessional continued a conversation with someone else while signing me up & he did not explain the 90 day period or the annual fee. I spoke with the new manager today who was very polite however he could not help me. He did admit the guy who signed me up is still being trained and it’s possible he didn’t sign me up correctly. I’ve called multiple crunch gyms & the corporate number good luck getting any information. I feel scammed. Even though the sign up was a penny in march I would have NEVER signed up if I knew the other information I would of went somewhere else. ITS HIGHLY UNPROFESSIONAL TO NOT EXPLAIN CANCELLATION PROCESS & I WAS NOT EVEN REFERRED TO LOOK AT AGREEMENT. I do sales as a profession & it’s highly unprofessional & looked at as scamming when you do not fully explain how the membership works! UPDATE: my bank put a stop payment and I filed a claim and I was able to get all of my money back.

In comparison to their competitors just down the road, Planet Fitness, Crunch's level of transparency is not even in the same ballpark. Granted, one must desire to be proactive and read the fine print, especially when you're involving EFT. Plus, their 90 day mandatory membership before cancellation is permitted is another red flag. Crunch may have a different crowd, different (not necessarily better) equipment, classes, etc., but you won't have to dig deep to understand their membership policy. Pound for pound, if you're self-disciplined enough to show up to a gym and do whatcha gotta do to reach your goals, Planet Fitness is the better option in Lakeland.

Signed up for a courtesy visit online which requires email and cell number. Went to visit. Employee was pleasant, asked for my ID as he handed me a pad to fill out waiver info then took me for a tour. I trained and left. I did not think about asking for my ID back when I handed it to him (that was on me) but come to find out, their policy is to hold it until you finish so he didn't offer it back. Employee was supposed to tell me to make sure I picked it up on the way out. He did not. I've never lost my ID so I was confused for a few days thinking I lost it. Had to travel which was a complete hassle. Finally called Crunch to see if it was there and they confirmed it was. When I came to pick it up, I asked for a manager and explained what happened. He told me straight up, "happens all the time". I asked him why Crunch could not have called or emailed to let me know they had it since they called and emailed almost daily to get me to come out. He said it wasn't policy. I left and called the Brandon Crunch location, asked to speak to a manager and told him what happened with my ID. He said the same thing..."happens all the time, we've had hundreds". He said that literally. I asked about policy and he confirmed that they do not reach out to guests to let them know their ID is at the club. He said it would take way too much time. Will never step into Crunch again.

Run as far away as possible from this gym. No clear communication when signing up for this gym. Random charges pop up on your account and no one ever knows anything. Don't sign up for the kickoff when you sign up, they will charge you even if you don't do it, and pay attention to your account they will keep charging you low key. Please beware that is all!!!

The beginning of this year I decided to start going to the gym and get a trainer. I was super nervous because I had never worked out in a gym setting and really had no idea how to use equipment etc. I got Michael as my trainer and it has been an absolute blast! I’ve learned so much, and saw results a lot quicker than I thought I would. The staff is amazing and helpful. The gym is very clean. 20/10 would recommend!

I moved my gym membership from Just Moves to Crunch Fitness and let me tell you that is the BEST move i have ever made. The gym/bathrooms are super clean. The entire staff is super friendly. Lastly. My trainer Joy is absolutely amazing..She encourages me and pushes me to give it my all during each session. I recommend you to join Crunch Fitness-Lakeland today!!!

I've been doing personal training for 4 months now with Michael and the results I have been seeing have been incredible! Michael has been encouraging and really pushed me past what I believed were my limits. He has been accommodating to my work schedule and truly helped me figure out what a healthy lifestyle looks like in my life. Since I started personal training and working with Michael, I truly believe the sky is the limit. 10/10 recommend! Overall, the gym is really clean and ALL of the staff are super friendly. I truly have enjoyed going to Crunch and cannot wait to see where my results take me in the future!

I signed up at this gym for the multi-location membership. I’m in the military so I travel back and forth between CA and FL often. I specifically asked if I would be able to visit both gyms with no issue. I was told it would be no problem by the front desk employee. Get back to CA and they said they do not participate in that program and I would need to pay for an additional membership. Tried to cancel my Lakeland membership over the phone. They refused and told me I can only cancel in person or via mail. Seriously? This greedy practice is specifically designed to inconvenience customers and take more of members’ money. Especially when things are outside of their control. Will never aattend a Crunch fitness again

Although we just joined about a week ago, we love it ❤️ they have numerous classes all throughout the day which are available free when you get the $25/month plan. The atmosphere is great, well lit, tons of machines and workout options and the staff is always super friendly and helpful, thanks to everyone at Crunch Fitness for helping our fitness journey get off to a great start!

Had to cancel my debit card due to fraudulent activity and went to give it to them the day I received a new one in the mail...I was charged 2 $15 dollar late fees, more than I pay for 1 month of membership, and then was charged the total amount twice! Showed the pending transactions to Zach, the Assistant General Manager, and was told one would probably fall off, even though the descriptions were different, and if they didn't, to go back in to the gym and a refund would be issued. Needless to say, I canceled my membership which is a shame because otherwise worth the money.

I’ve never been in a Crunch location before but great place so far. The gym seems very clean and organized and not overly crowded even during busy times. The staff has been incredibly kind and helpful. Shout out to AJ for setting me up while quickly answering all of my questions and concerns. Nice guy, give him a raise.

There are several things I like about this gym. The staff are all professional and clients are their focus. Dallas is an excellent trainer. She takes her job seriously and really knows her clients. She tailors my workouts for the most benefit while keeping in mind that I have gout in my knees. Over the past year, I have put on about 10 pounds of muscle.

My son bought a membership - decided to cancel - was told by rep at facility that he could not cancel until the next upcoming month - I went in - they immediately canceled and told us we would have to pay for an additional month due and then contract would be canceled, mind you I have paperwork to show account showing -0- due and membership closed - all of the sudden start getting phone calls and numerous emails about we owe money and the membership is active (mind you haven't been there since cancelation) everytime I respond to the email and provide the documents over and over and over again - its the same response "We are working on this matter" exactly how long does this take to resolve? Horrible place - they have employees give wrong information then revoke what they say even though I have papers to show this was completed AND SIGNED BY THEIR EMPLOYEE!!!! I am reporting them to the BBB until they finally decide to do the work and cancel it all! Ridiculous, never had an issue with the other Crunch in Philadelphia but this one is out of control! UPDATE See another person had a bad review - same issue - however I GAVE 30-DAYS NOTICE and paid the additional month - again what is the issue here!!! Mallory Harrison 11 reviews a week agoNEW DO NOT JOIN THIS GYM. THEY WILL STEAL YOUR MONEY. I went IN PERSON the beginning of April 2022 to request to cancel my account. They didn’t cancel my account then proceeded to put my account past due AND STILL CHARGE ME ADDITIONAL MONTHS. When i called customer service (which was hell in and of itself) they LIED to me about additional charges (it’s on the recorded line) told me I wouldn’t be charged, and later in the conversation, changed their tune and told me that to cancel i have to pay my now past due balance, a yearly fee, and a $30 late fee that they just added at that time (no late fee referenced in the beginning of the phone call when a balance was stated) AND the next month of fees. Even though I already requested to cancel in person more than a month prior!!! …in addition to that, it’s not even that great of a gym. Markets to 10million people causing EXTREME overcrowding, especially at peak times. They only care about $$$ rolling in. 1 Response from the owner6 days ago Hi, we are sorry to hear you feel this way about our gym. Just so you are aware, we require a 30-day notice for all membership cancellations. This policy is clearly outlined in the membership agreement you signed when you joined so we’d suggest referring to this document for further information and clarification. We are sorry if we didn’t make this clearer when you joined and will be sure to make a conscientious effort to better communicate this in the future. Hope that helps, thank you and have a great day.

I really like the atmosphere here. Everyone is working at their own level of fitness ability while instructors encourage you to challenge yourself. the heart rate monitors are a great tool to have also. Looking forward to building my strength and endurance.

This is the first gym I've ever had a membership with and I love it! The gym is clean and up kept, there are rarely any machines out of commission, and the staff is friendly and helpful. It does get busy so you do have to wait for machines or benches, but that's not a deal breaker for me. Their personal trainers are awesome as well. I came here seeking help with losing weight and so far have had great success!! I highly recommend the Lakeland location, they're a fantastic group!

I like this gym. It's easy to get on a cardio machine be it stair stepper, elliptical, or treadmill. It's got its crowded moments but overall, good atmosphere. Haven't had a bad experience yet. A lot of staff present but they tend to focus around the entry desk. Would be good to have them circulating and helping.

Love the gym I trian with Maria and she pushed ne to ve a better me and I'm always met with a smile and a good day when u walk into the gym the staff is amazing and Aidan and Tae really make you feel welcomed I couldn't imagine a better gym

the environment this gym has is awesome. Also it’s very clean here. Definitely a really fun gym and a great experience

Buyer beware! If you purchase personal training and decide to cancel. The staff has no personal training manager that takes responsibility for customer service. I followed their policy, went in to the Gym on 8/19/22, cancelled my personal training by filling out their form so payment would stop effective September. 2 days later I was told I had to fill this out electronically. I did this. ON September 2, $208 was removed from my account. I called, was told there was an error and was assured it was taken care of. I gave them until 9/16/22 for my credit to show up before contacting them again. Only another payment of $208 was removed on 9/16/22. So $416 I am out. I called, spoke with a "manager" I was told they do not have a manager that could help me, I had to contact my trainer directly. One should not have to contact their former trainer to find out where their $$$ is. When I contacted the trainer as instructed, I was simply told they filled out the form. WHAT??? I am still out my $416. I will see if an additional charge comes out on 9/30/22 or if I will finally have my REFUND. BEWARE if you sign up for this service. There is apparently no administrative accountability as there should be with any business.

I've been a member at all kinds of gyms throughout my life and Crunch Fitness - Lakeland takes the cake. This place is perfect for anyone at any level of experience when it comes to fitness. The owners/coaches are incredibly knowledgeable, friendly, and passionate.

Just started this week & I already love it. Very clean and kept environment, all of the staff is very friendly, and the add ons are so worth it! 10/10 highly recommend this gym!

My friend and I came in for info. We were greeted as soon as we walked in by the staff and AJ. He was so nice and friendly and very helpful answering our questions. We got to take a tour of the facility. Darius, Patrick and Boss Zach came over to welcome us and they were also very nice. They do offer fitness classes, spin classes, HIIT, Personal Training, Hydromassage, Tanning, and a sauna. Keep in mind that some classes you may want are during the morning hours during the work day. They also have preferred employer discounts. That was pretty nice to take advantage of. Let's just say that we ended up joining and we look forward to getting our workout on real soon. ...Thank you Crunch for the free Tshirts. They are very soft and comfortable to wear.

This gym is amazing I love the employees at this gym. I'm currently training with Chanelle and she is amazing! She pushes you to do your best and she give you great motivation. I probably wouldn't be where I'm at if it wasn't for her! ♥️

I had my fitness consultation with Patrick and he really helped me with my lower back and hip tightness. Knew a lot and thought me a lot about my body. Really cool guy, I’d recommend anyone who is wanting to get Healthier feel better and look great.

Love this gym! The people who work here make it a great place to workout! They are helpful, kind, supportive and encouraging! I also love the community of members! I have met wonderful people while also improving my life!

I recently started going to Crunch and have been extremely impressed with the cleanliness of the facility and the friendly staff. The variety of equipment and classes available is impressive, and I have been able to find a workout that fits my needs and goals. The staff at Crunch always greets me with a smile and are happy to answer any questions I have. The gym is always spotless, which is important to me when it comes to my health and safety. I highly recommend Crunch to anyone looking for a clean, friendly, and well-equipped gym. The variety of workouts and classes available make it easy to find something that works for you, and the staff is always helpful and welcoming. Thank you, Crunch, for providing such a great experience! Keep up the excellent work!

We love Crunch! If we were staying in Lakeland we would never leave! Our trainer Meg is amazing! Always pushes us to be our best selves! Looking for a trainer, ask for Meg she is the best!!! ❤️🌈

I have been going to crunch fitness for over a year, and in the past 6 months I dropped over 100 lb while going here. Now my journey began a little over 600 pounds ago and the people at crunch fitness have been amazing. The most powerful thing for me was the kindness in these people they don't judge they don't treat you bad. I just had a workout today that left me shaking when I was done and one of the people in the front, Tre stopped and asked me if I was okay. I asked him how much was a bottle of water but, realized that I forgot my wallet in the car and he said don't worry about it I got you. That kindness that you never see anymore he exemplified it and this is the kind of treatment that you get when you come to crunch fitness and this is the crunch fitness in Lakeland Florida.

I was a member for a few months. I had the regular membership along with the personal trainer membership. I cancelled my personal training membership due to personal issues and my last bill date (as said on the cancellation document) was 10/07. The following week, I got billed again. I went in to Crunch and talked to the personal trainer manager Kyle and he said there is a ten day window after the bill date to get billed again, which I was never aware of. There was no offer for a refund or nothing. As a college student money is fragile. Just sorry you got billed and goodbye. I communicated I didn’t know that and there was no reply. In order to have business, you accommodate to the customers. So disappointed in the lack of communication and the way they handled this. I won’t be back!

Ladies, if you need to make a change in your lifestyle, go see Katie! She is amazing and helped me change my life! I needed someone to keep me accountable and show me how to make the most out of my workouts. Katie gave me so much more! She gave me back my confidence. If you want to see real change, go to Crunch and ask for Katie! You won’t regret it!!

During my time a Crunch I have had the pleasure of having Katie as my personal trainer. i had a goal of gaining muscle and becoming stronger and Katie not only help me reach that goal, she helped me succeed it. She is always pleasant, detailed oriented, and cares about her client’s safety first. I haven’t had a better personal trainer and I don’t think I would of stuck with it if it wasn’t for Katie. 5 STAR PLUS!

So here’s the story after many years of dedicating myself to family and work my Heath became secondary. Old injuries and time have directed me back to the health club, one after another they have fallen short until recently! Until Crunch Lakeland this is the place I’ve been looking for! Clean, upbeat, and accepting is just a few words that come to mind. On top of all this club has to offer is also a trainer named Mandi D. Her attention to detail is unbelievable. She realizes the importance of the history of her client and plans her program towards it! No wonder she is literally attending school for it, ITS SHOWS. So glad I finally found a person who really knows what they want to do and follows the plan. Even moreover it’s just a pleasure to go to the gym, laugh, have fun and spend a little time with such a special person like Mandi. Give yourself the best present this holiday season and get to Crunch Lakeland, sign up to meet Mandi and you will not be disappointed she is truly a BLESSING!

I love this gym!! My personal trainer is James - he’s the absolute best. He’s been a great support system and amazing motivator for me these past few weeks. He’s also a great friend and outlet to have whenever I have any health/workout related questions :) continues to be a great trainer even when the training classes are over! Highly recommended!!!

The gym is clean and staff is pretty friendly and helpful. My personal trainer is Katie and she's the best ever. She works well with your schedule, she's knowledgeable, super sweet, and fun to talk to... there's a reason why she's regarded highly. If you have the chance to get a personal trainer, 10/10 would recommend!

My post is about my trainer at Crunch gym, not the gym itself (although the gym is pretty nice and cool). I’ve never been a fan of gyms and it’s still not my thing, but the primary reason why I go is because of my personal trainer, Megan. I’ve really hit the jack pot with her. It was important for me to find a female trainer that was empathetic and compassionate, met me where I was at and didn’t force any of the diet/fitness culture stuff that didn’t align me with me. I expressed to Megan from the beginning what I was looking for, and she perfectly met me there. I’ve had experiences before with trainers that just pushed me too hard, but Megan always knows the right level to put me at and values my health and how I feel while doing it, above all else. I also fell in love with strength training as it’s really taught me the value of the mind and body connection, and I find it to be very grounding and even meditative at times. But, I more so go because I really just enjoy the support and encouragement I have with Megan :)

I’ve had a great experience at this gym. To change I knew I needed to go outside my comfort zone and get some help. Katie, my trainer, was supportive and knowledgeable in helping me reach my goals and get stronger. She accommodated my (very) early morning session time and was also very transparent during the sign up process so I knew exactly what I was getting into financially. She is also dedicated to continuing her education in fitness. While I was with her only a few months, her encouragement ever since has helped me push forward and get better each day! I wish I was still able to work with her. She’s a gem!