This is how your 3k bag is handled & stocked. My bf bought me a bag from here. It was in terrible condition and they were giving me problems when I asked to exchange it, accusing me of wearing it. Are you sure it’s not your back room that is the problem and you guys are selling to unsuspecting buyers?

Shopping is supposed to be fun. It’s not at Saks fifth Ave. I never thought id say that. I typically don’t wear items I purchased right away. It’s summer so I’m starting to wear things like espadrilles. I wore these shoes once I was about to put them on a second time and realized they are coming apart. I did not save the receipt since everything is digital and Saks keeps a profile on each client. I thought no biggie I’ll take them back to see what options I have. As I arrived in the shoe department someone greeted me. I explained I needed to resolve an issue with a shoe I had purchased. The guys said he has to get a manager. Her approach was extremely argumentative without gathering any information. I said to her you don’t know anything about it. I had to FORCE her to print a receipt. She was ready to send me out the door without it because I didn’t have the credit card with me from the original purchase. ( I couldn’t believe she actually expected me to come back to the store with a cc so I could print the receipt) I had to tell YOUR manager there are other ways to print the receipt. She was reading the store policy to me asked me to leave and to send this email. This doesn’t seem in tow with the usual policy of the store. Just having to deal with this has been stressful and aggravating. I’m never spending time or money in this store again. I have great experience before at Saks. This doesn’t fit your mission statement about inspiring customer confidence. I have zero confidence in your brand. Please let me know what my options are with this shoe that is clearly not well made for the price I’ve paid.

Gave 2 stars because I like Saks in general. I'm a fan of the designers and wear them quite often. I do however prefer to shop online in order to avoid the almost certain horrible customer service that seems to be the norm anywhere these days. I'm leaving this poor review because I went to the "online returns" counter to return something that I had purchased online. It's located right behind the women's clothing section on the 2nd floor. There were 3 girls in their early 20s working there, carrying on their own personal conversation. When I walked up, they just looked at me like I was inconveniencing them by interrupting their conversation! After a few seconds of them not greeting me but just looking at me, I said "Hi! I'd like to return this please!" as I smiled. It's unbelievable that Saks doesn't even train their staff to smile and greet a customer with a standard "Hi, welcome to Saks, how may I help you?" line. They basically rolled their eyes as one staff grumpily assisted me and then went back to their personal conversation. This is not the service one would expect at a Saks for the prices of the items sold there. This is a standard problem EVERYWHERE these days. TRAIN YOUR STAFF PROPERLY and have managers hold them accountable.

Came to exchange a pair of shoes here. Staff brought me the wrong size twice while I waited patiently. After wasting my time, I was told I could not exchange them because the bottom wasn’t pristine. There are no crevices in the shoes and it is obvious I hadn’t worn them. I began to show them the other boxed shoes they had brought me to try on and the bottoms were exactly the same. Paid for $6 of parking and accomplished nothing.

While I was waiting for my associate to arrive to her shift, I decided to look around to make some time. I asked LISSANDRA for the price of a handbag. And she told me. When the person who takes care of me arrived, I was showing her the bag I wanted and Lissandra touched her arm and told her that I was with her, which is a lie. I asked her to please respect our conversation and she replied demanding that I should have told her that she was attended by another person. After all this show she kept telling others bad things about everyone there BECAUSE I HEARD IT. First of all, I am a client who deserves respect and second she should not demand anything from anyone. And much less wasting time speaking bad things of her coworkers. Terrible attitude, I recommended to lissandra to take classes of customer service and in addition to how to work as a team and respect others. I can’t believe that I can’t even ask for a price because this person is going to make a show in front of everyone? Why?

Jaquclin with red hair working in the men’s section… she was the worst sales associate I’ve ever experienced. We live in a penthouse across the st and shop here every weekend . NEVER AGAIN. She was so racist and rude .

I’m a regular at Saks Dadeland and Bal Harbour. First time trying Brickell and I will never be back. The staff is so rude and don’t want to help. They are all upset at who knows what. I needed help with shoes and Aldo gave me a look that looked like he just wanted to go home. It was so unpleasant. Aldo was very rude and did not help me at all. He then walked away…Will never come back to this location. Go to Dadeland or Bal Harbor they’re a lot nicer there and can always order for you what’s not in stock.

Lovely set up and helpful staff. They had a rack with discount shoes, and the shoe sizes were not limited. There's also a nice area to sit down and try on shoes.

Horrible service. When I finally found someone to help with a size, the lady was extremely rude and refused to attend me and told me to find someone else for assistance. Definitely was a very embarrassing situation as the person who ended up helping me even asked this attendant if she wasn’t going to help me and she simply said no.

Had a really lovely experience with a beauty sales associate, Lisandra. I purchased a very expensive LED mask online several months back. It suddenly stopped working and I experienced an exhausting couple of months with online customer support service. It was sent back several times after return center didn't read the notes on the case about accepting it back. I first encountered a sales associated named Elizabeth who was incredibly unhelpful and unkind. I tried one more time before exiting the store and was rewarded by meeting Lisandra. She actually took the time to listen and understand the situation. She tested the device and could immediately see that it was faulty. She then took the appropriate measures to return the device and do the right thing. She is a treasure and Saks is lucky to have her. I wish more people took the time to really listen and try to help.

I just had the absolute worst experience dealing with Saks fifth. I purchased a polo bucket hat online. They sent me a different item than the one pictured. I spent over 30 minutes on the phone being that it was a sale item and was not eligible for returns. I had to dispute this and wait on hold for a very long time. Now I have to go to the store print out a new shipping label. Return the item wait until they receive the item and then wait 15 days from my money back? And I was told that in order to get the shipping refunded I’m going to have to call back after they receive the item after I just waited that long on hold to deal with this in the first place. This is inconvenient and unacceptable and I would never purchase another item from this store ever again. Horrible customer service experience. It’s not my fault that you shipped me the wrong item. I will not shop here ever again based off of the experience I just had. This company should do way better than this.

I have always wanted the Nude So Kate Christian Louboutin pumps. Being a single mother, spending has been an issue. I paid a lot less compared to what some of my friends paid when they bought their So Kate's a few years ago. I absolutely love my new shoes! Sorry, but I bought the last size 36 (at least at the time of this writing).

This scent is unisex and I Love it!! Purchased my favorite perfume from Saks and fell deep because of the alluring, unique and gorgeous scent that only comes from The Scent of Peace. This is the real deal folks this is the best! I went back in my pictures to find my purchase from last year. Not sure what recently happened with recent sales of my beloved but I wished so badly you had this available when I made my purchase over the pond and received something not like this. Thanks for this wonderful fragrance by Bond No. 9. It’s beautiful!!!

I got a gift card for my bday but has been a nightmare trying to buy merchandise over the internet, I just couldn’t. I had to call and place an order over the phone, SF took the order but instead of using the gift card # I gave them, they used my SF credit card. I noticed the charge in my statement . I called to solve this Issue and a very dry and rude gentleman told me that the only solution was to return the item and buy at the store with the gift card. Are you kidding me? I already used my Nuface, it was my not fault online orders didn’t use my gift card. I asked to speak with a supervisor and he told me I will need to be on hold for an hour!! Lol I’m other words He will never connect me with anybody. What a horrible shopping experience.

On December 17/22 I purchased a pair of Hight heels direct from your store at dadeland mall florida. That was my wife Christmas gift. I must said the sales person was great and very helpful. The shoes were not available at the store and I was ok to paid for shipment within 3 days accordingly with the sales person . Never arrived !! I was in contact with the sales person and she was doing the follow up . I called the 1888 number and the operator wasn’t able to fix the issue due an unknown cause!! My order was canceled without explanation . I spoke with the store manager and no answers . This situation was handled very poorly from every end . As a customer I was expecting more . Customer service is about fixing the issue . If you did not have the product don’t continue selling something you don’t have . Don’t make customer upset ! How you can explain that 4 people involved and not one person with a solution . I rather buy direct from the brand owner and not deal with this nightmare . Never again .

Greeted with friendly knowledgeable associates in perfumes and was kindly directed to the handbags and eye wears on the 2nd floor and was informed that the men's section was on the 3rd floor. Sampled some Maison Francis Kurkdjian Paris 724, a beautiful scent, and modeled some Tom Fords and Gucci shades A wonderful day at Saks Fifth Avenue in Brickell City Centre!

Si, most likely I can't afford much of their brands, but I like to see it's there. Good stuff!! However, it's not a location that you can tell it's pretty, actually lacks glamor and design. Too plain for my taste; don't call me minimalist. Lol

Saks is Saks. City Center is an upscale (overpriced) mall, from parking to anything that you can buy here. A few good restaurants, nice elegant crowd usually at Casa Tua. Good selection of stores, but as i said, nothing is cheap here. Location of the Miami Apple Store as well and a good Dine In Movie Theater.

Gorgeous store, with beautiful interior design, nice luxury products and a great environment to make your purchases in the middle of the core of Miami, the upper side of the city, Brickell. I love to go every time I’m around. Visit and explore all the levels, specially the second floor.

Lux Handbag Dept Not sure where to send this review but I had an issue with a bag I purchased and was worried about the time lapse until I found a free afternoon to go an exchange it. Lisandra greeted me with a smile, listened and was sympathetic to my bags clasp breaking. After just one Use! She probably got her manager, Elizabethwho resolved the issue Immediately. I was in and out in under 20 minutes with a smile on my face and relieved they were so kind, understanding, and willing to help me out.

I wanted to compliment the associates working in the cosmetics department this past Sunday, 7/17. All three of them were exceptional. They went out of their way to assist me with fragrances for a birthday present. Once we found the right one, Zary, from Dior went out of her way to box it and make it presentable for gifting. While I waited, Gaby walked me through the counter, introduced me to the line, and even provided me with a sample of foundation. I will be touch with Gaby soon for replenishing of my skin care.