3/5 Emily S. 10 months ago on Google
We
always
greatly
appreciate
our
servers
being
friendly
wherever
we
go.
Cheesecake
Factory
servers
are
almost
always
nice
and
friendly,
and
I
don't
think
we've
ever
had
a
bad
experience.
But
our
server
tonight
was
not
that.
She
was
friendly
in
the
beginning,
but
after
we
were
discussing
our
free
cheesecake
pieces
with
the
rewards
program
with
her,
she
got
defensive
and
rude.
We
had
three
people
at
the
table
with
free
welcome
cheesecake
slices.
She
said
it
was
only
one
free
cheesecake
slice
per
table
and
went
to
ask
the
manager
and
came
back
saying
we
could
only
do
two
with
two
different
transactions.
We
read
that
the
promotion
is
one
slice
per
guest.
She
then
had
to
ask
the
manager
to
come
and
help
us.
The
manager
was
respectful
and
helpful
but
also
could've
been
friendlier.
But
then
our
server
gave
us
our
cheesecake
with
mine
missing
some
of
the
bottom
and
leaning
forward.
She
was
nice
to
write
Happy
Birthday
on
my
husband's
piece
but
wrote
it
a
bit
messy.
She
did
come
back
and
ask
if
we
wanted
a
bag
for
our
to-go
boxes,
but
she
never
said
have
a
good
night
or
anything.
My
sister
said
thank
you,
and
she
said
you're
welcome
but
didn't
have
a
friendly
tone.
I
even
came
by
her
one
last
time
to
go
from
the
bathroom
to
leave,
and
she
looked
right
at
me
and
didn't
say
anything.
I
said,
"Have
a
good
night,"
and
she
definitely
heard
me
and
didn't
say
anything.
My
family
was
very
respectful
and
very
friendly
the
whole
time
during
the
situation
so
I'm
not
sure
why
she
had
this
kind
of
attitude.
A
server
should
be
respectful
and
friendly
always.
This
restaurant
definitely
needs
to
train
their
staff
better
on
the
rewards
program.
As
always
the
food
was
delicious,
but
unfortunately,
we
did
not
have
the
best
experience
with
our
visit.
Hopefully
this
server
is
kinder
and
friendlier
if
she
faces
something
like
this
again.