Chantelle Jewelers image

Chantelle Jewelers

Jewelry designer Jewelry repair service Jewelry buyer Jewelry engraver Watch repair service Jewelry appraiser Estate liquidator

One of the Top rateds in Madison Heights


Address

30573 Dequindre Rd, Madison Heights, MI 48071, United States

Website

www.chantellejewelers.com

Contact

+1 248-589-0027

Rating on Google Maps

5.00 (128 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 3 pm
  • Sunday: Closed
  • Monday: Closed
  • Tuesday: 10 am to 6 pm
  • Wednesday: 12 to 6 pm
  • Thursday: 10 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: ring (47) Randy (46) jewelry (25) service (23) work (18) watch (17) customer (15) great (14) experience (14) friendly (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Steph I. 5 years ago on Google
    They do custom rings!! Randy is very passionate and detailed and can help you pick out the perfect gift. Make sure to go see him to get your rings cleaned and while you do so browse their beautiful selection!
    2 people found this review helpful 👍

  • 5/5 Erin S. 7 months ago on Google • 38 reviews
    Randy helped my husband recreate our engagement ring after we lost the original. It was the best surprise and the only thing different is my new ring is even more beautiful- the main stone is stunning and I just love this ring. He was great at working with my husband and helping get enough pictures to really match the look of the original.

  • 5/5 Jason and Yvonne P. 3 years ago on Google
    Absolutely the best customer service. I highly recommend this business for all your jewelry needs. I dropped my ring off for repairs and felt very satisfied with how quickly Brett greeted me and how nice she was. Now that I picked up my ring, I am so satisfied with the quality work that was done. Both Brett and Randy were helpful and amazing to talk with. I am a customer for life and will refer everyone I know to them. I see why they are rated 5 stars. Thanks for the great experience!
    1 person found this review helpful 👍

  • 5/5 Kyle M. 4 years ago on Google
    So i ended getting a promise ring for my girlfriend from an online store because she wanted a rough stone, well turns out the ring was oversized and none of the chain jewelry stores would resize it for her. After looking up repair shops, Randy had the amazing reviews. And we could see why. Randy was a very friendly gentleman and the pricing was reasonable. We were going out of town for the weekend and were planning on picking the ring up the next week since we went on a Wed. Turns out Randy finished the ring the next day and we were able to pick the ring up Thursday for her to have the ring before going out of town. The girlfriend was so happy & well i’m happy that shes happy lol Thanks again Randy!
    1 person found this review helpful 👍

  • 5/5 James G. 4 years ago on Google
    Randy resized a ring and polished it. Ring came back looking like new. Amazing craftsmanship he does.
    1 person found this review helpful 👍

  • 5/5 Natalie F. 4 years ago on Google
    Had to get watch batteries replaced. Randy was fast, friendly, and the price was great. The shop has a nice selection and I would go back for future needs. 10/10 would recommend!
    1 person found this review helpful 👍

  • 5/5 Kate Q. 5 years ago on Google
    I’m so glad I found this jewelry shop. I came to this place based on the reviews and so happy I did because randy was one of the kindest person I’ve ever met. He replaced my watch battery within mins and as for my other watch he told me they weren’t able to replace the glass but replaced my husbands watch for free. I have been recommending everyone I know to this place. Will be back soon to get my ring sized. Thanks again randy!!!
    1 person found this review helpful 👍

  • 5/5 Gino 1 year ago on Google
    Have been going here for many years and before that my parents. Great working with the owner. They give honest prices and great service for repairs. I don't buy jewelry all that often but when I do I want that small town jeweler feel with big box selection which this place has.
    1 person found this review helpful 👍

  • 5/5 David P. 5 years ago on Google
    There I was stuck, looking for a jewelry repair that I could trust to resize my nugget bracelet. I found myself at Chantelle Jewelers and boy am I glad I did! Don’t let the size of the shop fool you, they mean business! The sizing was affordable and done next day. Very informative and quoted me on the spot! Would definitely recommend and plan to bring more jewelry to them in the near future.
    1 person found this review helpful 👍

  • 5/5 Joan K. 4 years ago on Google
    For the past few months I have had a frustrating experience searching for a reputable jeweler to repair a few bracelets and a brooch. My search was not fruitful until I found Chantelle Jewelers and the owner, Randy. I chose Chantelle Jewelers due to the great customer reviews which were posted on line. And I am so glad I did! Randy did a top notch job on each item he repaired. His quality and workmanship absolutely exceeded my expectations. A piece of my brooch needed to be soldered back into place and it's now better than new. My one bracelet was a different story---the clasp was broken and couldn't be repaired, so Randy completely rebuilt the workings of the clasp, showing just how professional and exceptional his work is. I can't tell you how impressed I was with the job he did! I highly recommend Chantelle Jewelers and Randy's terrific service and professional workmanship.
    1 person found this review helpful 👍

  • 5/5 Toni M. 5 years ago on Google
    I took my 100-year-old ring (which belonged to my grandmother) to Chantelle for restoration. Randy gave me a detailed estimate and kept me apprised of progress. The work was done on time and within the estimated range. Plus, it is gorgeous! Thank you, Randy et al!
    1 person found this review helpful 👍

  • 5/5 Megan M. 6 years ago on Google
    Long story short, the main diamond in my engagement ring was loose. I had taken it THREE times to the store in the mall that my husband bought it from where they attempted to fix it and told me “it’s normal for the diamond to be a little loose”. I know that’s not true, so I was in need of someone I could trust to fix it. I decided to go to Chantelle based on all the great reviews I saw. When I brought the ring in, Randy looked at it and knew exactly what needed to be fixed. He told me everything that was going to be done to it and even told me the price to expect within minutes! I felt so much more comfortable leaving my ring with him. I picked the ring up today and it looks so beautiful. Way better than I’ve ever seen it when I’ve picked it up from the other place. I plan to take all of my jewelery to Randy!! I was so happy with my experience.
    1 person found this review helpful 👍

  • 5/5 Jenna P. 6 years ago on Google
    Went in today to have my engagement ring resized since I’ve lost 100 pounds! I was beyond happy with the price and the speedy service. I dropped my ring off at about 11:00am and he called me around 1:30pm telling me my ring was ready. The price was very reasonable and less than I expected. I will definitely be bringing my jewelry back there to be cleaned, repaired, etc. Excellent Customer Service!
    1 person found this review helpful 👍

  • 5/5 Mary E L. 5 years ago on Google
    Have been a customer here for over 20 years. Work with the owner Randy and his benchman Max to customize my jewelry pieces. I take my smaller pendants and add them to old cameo frames bought on ebay to make an entirely new piece. Both Randy and Max are very talented and help me with ideas. Randy also will tell me what won't work so I don't waste money. He has a nice selection of jewelry, too, but specializes in custom 10 and 14 karat pieces. He has never steered me wrong and I love the designs we've created. Would recommend him to anyone wanting an excellent jewelry piece at a reasonable price.
    1 person found this review helpful 👍

  • 5/5 Aaron B. 1 year ago on Google • 12 reviews
    I met Randy years ago and have had him make several pieces for my wife. His attention to detail and ability to make custom pieces is amazing. Very impressed with the end result and value in his work!

  • 5/5 Michael N. 5 months ago on Google • 11 reviews
    This custom jewelry ring exceeded my expectations in every aspect. The customer service was impeccable, ensuring a seamless experience. The craftsmanship showcased unparalleled skill, creating a masterpiece. The honesty of the seller added trust to the process, making it a truly exceptional purchase. The friendly and professional demeanor of Randy added a personal touch to the experience, making the purchase not only smooth but also enjoyable. Their approachability combined with a high level of professionalism contributed to an outstanding customer service experience. My go to jeweler! Will be recommending family and friends to him! Wife loves the ring!

  • 5/5 Rinetra 5 months ago on Google • 8 reviews
    Randy is awesome! I highly recommend him to anyone! He is personable and has a wealth of knowledge when it comes to jewelry. If you are in the area and looking for someone to take care of you, and not try to get over, he is your guy. Thanks again, Randy!

  • 5/5 Kristin S. 10 months ago on Google • 7 reviews
    Randy, the owner of Chantelle Jewelers, is an absolute gem in the world of jewelry. His expertise, attention to detail, and passion for his craft shine through in every piece he creates. With Randy, you're not just buying jewelry; you're investing in artistry and a personalized experience. It's been a pleasure working with him.

  • 5/5 Joe Power W. 9 months ago on Google • 6 reviews
    The owner was very kind and helpful adjusting my watch links, quickly and affordably.

  • 5/5 Alexander T. 4 months ago on Google • 4 reviews
    I had links removed from a watch. Resizing was done professionally and cost effectively. Great, professional, and courteous service! Will be a returning customer.

  • 5/5 Jin Yi C. 7 months ago on Google • 4 reviews
    Randy helped me change out batteries for two of my watches. He was really friendly and meticulous with his work, explaining to me in detail as he completed the work. I really appreciate the care Randy puts into my watches.

  • 5/5 Briann E. 5 months ago on Google • 3 reviews
    I came in here for an adjustment in my watch size. Randy was extremely professional, amicable and helpful throughout the process which was quick and affordable. No gimmicks or games. I will definitely be coming back here for any jewelry needs in the future!

  • 5/5 Jacqueline N. 1 year ago on Google
    Went in for a watch battery replacement and also had the leather band replaced. It was super quick and easy and the warm welcoming service was excellent. They also cleaned my ring for free while I waited, highly recommend!

  • 5/5 Alison P. 3 years ago on Google
    The shop kindly repaired my antique engagement ring , especially difficult prong work and sources a comparable diamond to replace the one I had lost. Upfront, friendly service and the owner took the time to explain the options I had. So appreciated!

  • 5/5 Justin D. 10 months ago on Google
    Went in to replace a watch battery and get links removed. The owners are great, got the job done in 15 mins. I will be returning in the future!

  • 5/5 Patience W. 8 months ago on Google
    Before and after of their incredible repair of my great grandmother's ring 💗

  • 5/5 Sam G. 6 years ago on Google
    Best place in Michigan for custom jewelry! Service is excellent and their selection is amazing!

  • 5/5 Melissa S. 1 year ago on Google
    The folks at Chantelle are incredibly knowledgeable and super friendly! The service and repair work are top notch and they have lots of unique pieces at different price points. I am a big fan of this place and highly recommend them if you need a repair, a watch battery or a special piece of jewelry!

  • 5/5 Joran M. 1 year ago on Google
    Very knowledgeable staff. Took care of me very quickly, transferring 2 pendants over to a new chain and carrying over my clasp. Very happy, took them minutes.

  • 5/5 Mary P. 1 year ago on Google
    BEST jewelers around!!!!! Super friendly and very helpful!!! They helped me with jewelry I didn’t buy from them. Prices were extremely fair!!

  • 5/5 Alycea D. 1 year ago on Google
    All I can say is WOW! First time ever going here found them on Google. They did me a huge favor- made a call last minute looking for a baby bracelet to be inscribed with my nieces name. They had been booked for the day but not only made room for me; but it turned out beautifully. They even cleaned my engagement ring and checked it’s prongs for free! They have gained themselves a forever customer! Thank you so much for the best customer services!

  • 5/5 Kathleen M. 1 year ago on Google
    Brett and Randy were so friendly and helpful. Randy gave us honest advice that was not in his best interest but it was in ours. We will be back for sure.

  • 5/5 Ron M. 1 year ago on Google
    Glad to have finally found a jewelry repair place close to home and worth their weight in gold or silver in my case. Thanks so much for a great experience today. I'll definitely be back.

  • 5/5 Constance D. 1 year ago on Google
    Great for watch batteries and jewelry repairs. They are very friendly and helpful and I’m thrilled to be able to wear my jewelry again. I highly recommend this jeweler!

  • 5/5 Helena B. 2 years ago on Google
    Hands down the best jewelry buying experience I've had in a long time! So friendly and very knowledgeable on all kinds of jewelry. This is the place to go! Thank you Brett and Randy for your expert service today, I absolutely love love love my Garnet bangle and Victorian bracelet ❤ can't wait to see you guys again!!

  • 5/5 Arif I. 1 year ago on Google
    Great folks. In and out in about 10 mins or less while he removed links from my bracelet watch. Good customer service. Price is also very reasonable ($12).

  • 5/5 Sarah 1 year ago on Google
    Found this place to clean my engagement ring, my wedding band as well as my husband's wedding band a couple months ago. They did such a fantastic job on everything we've asked for them to do! My husband & I plan to get all jewelry-related services done here from now on :)

  • 5/5 Sakinna R. 5 years ago on Google
    I have to say, my experience with Randy was exceptional! I recently got engaged but wanted a different center stone. The new stone I chose was too large for the chain jewelers to accommodate me. I was referred to Lavda’s by a friend so I went there first. I was insulted because my fiancé didn’t buy it from there then told that upgrading my stone was a brutal hit to my fiance’s ego, as if I didn’t talk to my fiancé first. I felt horrible when I left there. Then I read the reviews for Chantelle’s and was blown away by the loyal happy customers. Randy complimented my ring as soon as he saw it. He was friendly and funny and made me feel at ease. I knew right away I would choose him to work on my ring. When I came back to get my ring he was wonderful and patient despite my emails and phone calls in eagerness. The final product is perfect! My unique ring is absolutely breathtaking. After leaving, I stared at my ring and cried in my car because of pure happiness. Every future bride should feel that way when they see their ring. I highly recommend him. He is great! He shook my hand before I left but I should’ve given him a hug! Thank you Randy! You’re the best!

  • 5/5 Mary B. 3 years ago on Google
    I have been wearing my wedding ring for 35 years, however, I needed my ring resized and tips redone. When my ring was returned--it looks brand new!

  • 5/5 Andrew A. 3 years ago on Google
    They are really helpful and work with you on prices.

  • 5/5 Denise M. 4 years ago on Google
    You have to trust who you leave your diamonds with, Randy over at Chantelle Jewelers is definitely someone you can trust. He took my wedding ring and made it look brand new, re plating and cleaning. Checked and fixed prongs, had it completed on time and for a fair price. His store has so many nice custom pieces as well as stock items. He has over 30 years experience and I highly refer him to my clients for insurance appraisals or just general jewelry needs.

  • 5/5 Jennifer J. 4 years ago on Google
    Visited this business today for a watch sizing and replacement of a watch battery. What a great experience! Randy was so professional and provided quick and proficient service. I would definitely recommend to family and friends.

  • 5/5 Sierra H. 4 years ago on Google
    Brought a necklace here. Simple fix, affordable & quick. Randy was so nice. I’ll be back for all jewelry needs

  • 5/5 Emily J. 4 years ago on Google
    Very professional and charming! Fast service and found a watch band perfect for my mother's work watch. He was even friendly to my service dog and had no issues with us. Highly recommend going here!!!

  • 5/5 Joshua S. 4 years ago on Google
    Randy was able to fully satisfy our request with quick turn around and high quality finished product. We have relied on Chantelle Jewlers for wedding band soldering, rhodium plating and monthly cleaning. We could not be happier to find a Jewlery with amazing prices and excellent customer service.

  • 5/5 Rachel S. 4 years ago on Google
    I had a wonderful experience! I had a pair of earrings that needed a repair, and it was done promptly and well. He even helped them look better than before! Very personable, kind, and excellent service.

  • 5/5 Brandon C. 3 years ago on Google
    I got there at about 4:50 and was gone by 4:58 with my necklace fully repaired and my pendants cleaned free of charge. Highly recommend.

  • 5/5 Colleen 3 years ago on Google
    I’ve been a customer for 25 + years. I’ve had high quality work done on many pieces. The owner Randy is experienced, helpful, honest and wonderful to work with. I trust him wholeheartedly!

  • 5/5 Kala p. 3 years ago on Google
    This is my new favorite spot! I bought a ring from Jared's and brought it here to get sized (because Jared's is a rip off when it comes to stuff like that). I called around before deciding on this location. Randy measured my finger and I realized that I actually needed a half size smaller than I was originally asking for.. I dropped it off yesterday afternoon and was told that it would take 2 days, but they called me this morning to come pick it up! It flawless! I'm so happy I chose them!

  • 4/5 Oren B. 3 years ago on Google
    Randy was great. Fixed two of my watches, made sure they were set to right time and date, even taught me how I can adjust the bands to make them tigher/looser. Will def be back next time.

  • 5/5 Sarah S. 3 years ago on Google
    I was undecided about the wedding band I wanted to add to my engagement ring. Randy worked with me until we found the perfect set. He was amazing to work with and I love everything about my ring and my finance’s ring. Best jeweler I’ve even been to. Thank you 😊

  • 5/5 Denise 3 years ago on Google
    I brought in a few items that needed repair and also a diamond earring that needed a new mate since I had lost the original. Randy repaired my wedding ring by remounting the diamond I was lucky enough to find after it fell from its setting, and a silver bracelet. Every piece turned out beautifully and was done quickly. I also sold some gold items to Randy which I was able to apply to the repair and replace balances. A great experience and I will hopefully be doing business with Randy and Chantelle Jewelers again.

  • 5/5 Prestige F. 4 years ago on Google
    Excellent service

  • 5/5 Neena Kalyani V. 4 years ago on Google
    I chose this jeweler because it is located close to my work and I saw good reviews regarding restoration. I was pleased with my decision. The gentleman who helped me was friendly and knowledgeable. Although the work I had done seemed pricey, I cannot say that it was unreasonable and the result was definitely satisfactory. I had a 1920s white gold filigree ring that belonged to my great grandmother and had been cut off of her at some point. Chantelle restored the ring and sized it for me. The shaft was replaced in what appears to me to be a seamless manner, blending from the decorative work to a smooth band.

  • 5/5 Gary L. 4 years ago on Google
    Great customer service and quality workmanship!

  • 5/5 Dina G. 4 years ago on Google
    Very knowledgeable and personable owners.

  • 5/5 Ronald W. 4 years ago on Google
    Wonderful owner. I'll be back.

  • 5/5 jason m. 4 years ago on Google
    Did an amazing job replacing the band on my wife's engagement ring. Also can't say enough about the customer service. So professional and so very friendly.

  • 5/5 Jonathon R. 4 years ago on Google
    I had to go to 7 different jewelers before I found one willing to help with a ring related injury. It is very nice to have experienced jewelers around who are willing to help someone in distress!

  • 5/5 Andrew M. 4 years ago on Google
    Quick and easy watch repair and battery replacement

  • 5/5 Ron L. 5 years ago on Google
    Awesome people and service.

  • 5/5 David 5 years ago on Google
    Quick and to the point. Jewelry repair went splendidly.

  • 5/5 Dale E. 5 years ago on Google
    Excellent and quick service, especially during the holidays!

  • 5/5 Karen H. 5 years ago on Google
    Amazing craftsmanship on custom pieces! I have been a customer for many years. From resizing, repairs or custom creations Chantelle Jewelers is the place to go.

  • 5/5 Kwaku B. 4 months ago on Google • 2 reviews
    Randy was very knowledgeable and helpful. Provided quick service and was a sociable person. Would definitely return if I need his services


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