Brick House - Kapana image

Brick House - Kapana

Bar Gastropub

😠 We’ve just finished eating here and it’s TERRIBLE. Service is awful! We waited for everything… they didn’t bring our drinks. The staff are rude and seem inconvenienced. They tell you at the end that you can’t pay with card - when there’s nothing else you can pay with and they’ve ignored you for 10 m... People often mention good, waiter, service, great, experience, staff, nice,


Address

KapanaPlovdiv Center, ul. "Hristo Dyukmedzhiev" 20, 4000 Plovdiv, Bulgaria

Contact

+359 87 671 8917

Price rating

$$ $$

Rating on Google Maps

4.10 (633 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (11) waiter (9) service (8) great (8) experience (7) staff (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Mazilu Alexandru S. 2 years ago on Google
    Tagliatele with mushrooms and dried tomatoes - realy good. The design of the location is interesting.
    3 people found this review helpful 👍

  • 1/5 Emma K. 1 year ago on Google
    We’ve just finished eating here and it’s TERRIBLE. Service is awful! We waited for everything… they didn’t bring our drinks. The staff are rude and seem inconvenienced. They tell you at the end that you can’t pay with card - when there’s nothing else you can pay with and they’ve ignored you for 10 minutes they’ll give in and let you pay with card!! The food was average. Not worth the price. The burger was ok. Fries were stone cold. Ribs were on the burnt side of well done. Schnitzel was dry and the meat balls were meh. Not child/baby friendly. All the yummy places on this street absolutely do not eat here. There are so many more places to go.
    3 people found this review helpful 👍

  • 4/5 Derek 6 months ago on Google
    Pleasant place to have dinner. Plenty of options and a complimentary cake with the bill.
    2 people found this review helpful 👍

  • 5/5 C R. 1 year ago on Google
    Food so good didn’t even remember to take a photo! Excellent service, quick waiter, delicious BBQ pork burger, and a great variety of appetizers. Gorgeous decor too!
    1 person found this review helpful 👍

  • 4/5 Stoyan A. 8 months ago on Google
    The portions are a bit small for the prices, otherwise it's tasty and the atmosphere is nice. Service was fast.
    1 person found this review helpful 👍

  • 5/5 Huseyin T. 4 months ago on Google
    In Plovdiv restaurants and bars street. Delicious food but not good service. I was very happy there. Recommended.
    1 person found this review helpful 👍

  • 5/5 Keiser S. 5 months ago on Google
    The whole experience was great. Ordered two of the salads, a dish with fish and local wine and dessert. Price was the same as other restaurants in the area, but not that crowded as the other restaurants. The waiter was well thought and the food came fast. I am happy I didn’t see the reviews which is very rare for me, as I don’t like sitting to places where the rating is below 4,5. I recommend it.
    1 person found this review helpful 👍

  • 5/5 Теодора �. 6 months ago on Google
    The food was delicious and with great quality! What I liked the most is that the dishes were ready really fast, so we didn’t wait long! The service was nice-the staff was friendly and helpful! It’s a bit expensive. I recommend the tortilla and the risotto!
    1 person found this review helpful 👍

  • 5/5 Hyulya G. 9 months ago on Google
    A great place for dining in. We had the burger and the tagliatelle with dried tomatoes and mushrooms. The service and atmosphere were also lovely. Highly recommended!
    1 person found this review helpful 👍

  • 4/5 Carsten R. 10 months ago on Google
    Dined at Brick House on April 30th. Did not read reviews until seated, awaiting a chance to order. I did notice that several recent reviews were quite off-putting, so was prepared for a sub-optimal experience…. Yup, it took a while before a servant arrived, but the place was heaving, and the lads working really hard. It was also noticeable that some of the young guys were being taught on the job by the more experienced staff. Perfectly alright early in a new season. We had a shared salad for starter which came quickly after ordering, and just after our drinks had arrived. Our main courses came slightly apart, but probably as we had special requirements re one of the mains. They facilitated the special requests to the dot, but the dish was perhaps 2 minutes later than first. Both main (and the salad) were perfectly nice meals. Our choice of pudding sadly was out, so had 2 very well made coffees instead. The lads were perfectly nice and attentive despite being very busy, and there were no sign of any rudeness to us or any other diners when we were there. In short, perfectly nice meal in a super-busy part of town, clearly with some staff still learning. Great effort, and good luck for rest of season.
    1 person found this review helpful 👍

  • 1/5 Elif Y. 1 year ago on Google
    Food was ok but waiters are terrible. They kept us waiting for everything. For order, for payment everything and even though they saw and heard us they didnt respond to anything. We will never go there.
    1 person found this review helpful 👍

  • 5/5 Krista P. 2 years ago on Google
    Great place to go for lunch! They have a big meat selection on their menu, but there are a couple of vegetarian options available too.
    1 person found this review helpful 👍

  • 5/5 Iva M. 1 year ago on Google
    The food is very delicious. It's great that the kitchen is open until late in the evening. The staff is very, very polite, helpful and friendly. Definitely recommended!
    1 person found this review helpful 👍

  • 3/5 Nikolay D. 5 years ago on Google
    The place looks good, but some items from the menu are missing. The 'bathroom' looks good with bookshelf. Please clean the sink, the hot water must come quicker.
    1 person found this review helpful 👍

  • 4/5 S U. 2 years ago on Google
    Small tiny fitted place. Staff was kinda fine, lady was just trying to be fast, not really giving customer experience. Food was great, italian based, a little more expensive than average, but it was good, portions were not big. The chairs were comfortable👌. We ordered salad with chicken and avocado 🥑🥗 and bruschettes with tomato, mini mozzarella and pesto (5 in a dish for ~10lv) , really tasty.
    1 person found this review helpful 👍

  • 4/5 Posthuman P. 3 years ago on Google
    Was really nice! The food is good, the place is lovely, a lot of people go around, it is in the heart of Kapana. The only waiter did great job of helping everyone and doing it fast. The pasta was amazing, the chilli can be worked on a bit more.
    1 person found this review helpful 👍

  • 1/5 Basssile 1 year ago on Google
    Simple and good food but awful service. They lied about the price of the wine while going flinty on other things claiming at the end "a house error" and strangely asking to pay only by card. Restaurant to be avoided for one of the many other restaurants on the street.
    1 person found this review helpful 👍

  • 2/5 Mike J. 1 year ago on Google
    Interesting.... the reviews were good, so we took the time to check it out. Unfortunately, our experience was not that great. My burger was room temperature, along with the 17 chips (fritz) that I got. Both cold. My wife had the vegan lentil pattie and salad, which was, underwhelming. Overall, the service was poor, but they were very busy (not sure why). I would not go here again, largely based on price vs experience. I asked for the bill twice and ended up leaving the total on the table after a 25 minute wait. We went elsewhere afterwards to get some hot food. 😒

  • 1/5 Vasil H. 1 year ago on Google
    Don't go there unless you want your experience and mood both ruined. My friends and I, we went there, sat around the table waiting to be served. 10 minutes after waiter arrives and half of our drinks choice from the menu wasn't available. We ordered something else for drinking 4 of us and then waiter said we must order food because this place is not for drinks only! The waiter shared with us that this order comes from the manager/owner, so we asked to speak with him. After the waiter went to address the issue and the problematic table to the manager, the manager started looking at us badly and unwelcoming without even trying to come and speak to us. And forget about resolving the problem. Later, the waiter came and said it was fine to stay, as it wasn't busy, otherwise kicked out... What a joke of a service is that?! If you have to order food too, this etiquette has to be established and you have to keep your customers well informed before being seated on the table and not making your customers feel uncomfortable, unwelcome and treated badly. I would like to thank Brick House - Kapana for teaching me a lesson not to visit such places like them and therefore I don't recommend.

  • 3/5 Andrew V. 2 years ago on Google
    Average dining experience for an above average price. Food was okay, but small portions. Our waiter, despite seeming like a fun person, wasn't very professional. He got some laughs, but also some pretty awkward moments. He chuckled to himself while admitting that the vegetables were from a frozen bag, after repeatedly pressing us on what we thought of our meal. Almost as if he was playing a joke on us, now that I think about it. The location and inherent ambiance from being in Kapana save this place from a 2 star review. I am surprised they have survived in this area with how many other high quality alternatives there are.

  • 4/5 ANTI D. 2 years ago on Google
    Good food ,good service,the cheeps is very small portion ,not bad food but too gourmet style

  • 2/5 Selim d. 7 months ago on Google
    The place looks nice and hygienic. But burger was very dry, the meat was tough and dry. and I didn't like the staff. She was dissatisfied and very slow.


Call +359 87 671 8917 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Food
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Hard liquor
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Outdoor seating

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