1/5 Arzu Y. 1 year ago on Google
Decided
to
try
this
place
hoping
to
become
regulars
as
we
just
moved
in
a
couple
minutes
away.
The
one
star
is
for
the
decent
food
and
atmosphere.
Standard
food
you’d
expect
at
a
sports
bar
but
nothing
that
stood
out.
However,
we
were
shocked
by
the
18%
AUTOMATIC
GRATUITY
we
were
charged
for
a
party
of
4
(especially
after
the
poor
attitude
and
service
we
received),
and
never
notified
of
until
it
was
already
charged.
Apparently
this
is
their
“policy
after
9pm”
-
I’ve
been
a
server
myself
and
understand
wait
staff
needing
to
make
something
for
their
effort
-
maybe
a
10-15%
minimum,
but
18%
assumes
good/great
service
which
this
absolutely
was
NOT.
What’s
the
motivation
to
provide
good
service
if
the
server
already
knows
they’re
guaranteed
a
good
tip?
Case
in
point:
we
asked
for
a
knife
to
cut
a
sandwich
so
we
could
share
(among
other
things
we’d
ordered),
and
when
I
saw
the
server
talking
at
the
bar
and
counting
money
as
we
waited
and
our
food
got
cold,
I
walked
to
the
bar
to
take
it
myself.
Before
I
could
open
my
mouth,
I
was
met
with
a
very
bratty
“I’m
BRINGING
it”
and
an
eye-roll
before
finally
handing
it
to
me
(instead
of
a
simple
“sorry
about
that,
here
you
go”
and
a
smile,
which
would
have
been
fine).
Later
when
I
questioned
the
auto-gratuity
and
asked
for
a
supervisor,
pointing
out
that
we
waited
as
our
food
got
cold
and
now
I
understood
why
she
was
happy
to
take
her
time,
the
server
proceeded
to
argue
with
me
to
the
point
of
raising
her
voice
and
continuing
even
after
I
said
asked
her
to
leave
me
alone
and
not
speak
to
me
anymore,
and
she
had
to
be
pulled
away
by
a
co-worker.
I
was
trying
to
have
a
nice
dinner
with
my
husband
and
MIL
visiting
for
thanksgiving
weekend,
and
this
server
is
acting
like
she’s
ready
for
a
bar
fight
after
already
getting
our
money
that
she
didn’t
earn!
Then
I
was
told
they
could
adjust
the
tip
but
it
would
take
3-5
days
to
process
and
involved
double-charging
our
card,
it
was
so
convoluted
we
ended
up
just
signing
off
and
leaving.
The
whole
“policy”
is
unheard
of
anywhere
else,
and
if
their
wait
staff
all
have
such
poor
attitudes
and
think
it’s
okay
to
berate/harass
customers,
I
can
see
why
they’d
have
to
guarantee
their
tips
-
it’s
the
only
way
could
they
ever
get
18%.
Really
wanted
to
like
this
place
but
it’s
a
joke.
Also
a
weird
thing
(thought
not
as
important)
-
their
silverware
and
plastic
plates
are
weirdly
low-quality
for
what
they
charge.
Almost
like
institutional,
government-issue
like
what
you’d
see
in
a
hospital
or
jail.
Just
a
weird
thing
at
a
sit-down
restaurant
where
menu
items
average
$10-20+.