1/5 Crystal M. 1 year ago on Google
I
would
give
zero
stars
if
I
could.
I
am
absolutely
disgusted
with
my
order
from
this
restaurant
and
their
policy.
We
were
on
vacation
and
was
looking
for
somewhere
to
deliver
because
it'd
gotten
late
to
go
out
and
we
were
plum
exhausted
from
our
day
so
we
ordered
through
Door
Dash
for
delivery.
My
friend
took
a
bite
of
her
hamburger
first,
and
it
was
pure
red
inside!
It
was
literally
only
slightly
browned
on
the
outside.
This
isn't
just
a
little
raw
to
finish
cooking
in
the
microwave,
if
we
had
one
in
our
room,
it
was
completely
unsafe.
I
pulled
mine
apart
to
check
because
there
was
no
way
I
taking
the
same
bite.
My
burger
was
the
same.
We
immediately
called
the
restaurant
to
let
them
know
and
to
offered
to
send
them
the
pictures
but
was
told
that
since
we
ordered
through
a
"third
party"
app
there
was
nothing
they
could
do.
Once
it
leaves
their
kitchen
they
are
no
longer
liable.
I
couldn't
believe
that
is
their
policy
and
the
lack
of
care
and
concern
given.
They
suggested
we
call
Door
Dash,
and
we
did.
Door
Dash
only
gave
us
a
partial
refund.
Out
of
a
$71
purchase,
we
were
only
refunded
$14
in
Door
Dash
credit!
For
two
gourmet
burger
meals!
The
total
order
was
initially
$78,
but
we
were
already
refunded
$7
since
they
were
out
of
funnel
fries.
This
was
an
absolute
rip
off
and
thievery.
The
restaurant
said
they
don't
get
the
money.
The
heck
you
don't.
You
get
something.
And
how
is
it
legal
for
Door
Dash
to
keep
people's
hard-earned
money
as
well?
The
rest
of
the
order
was
rubbish
as
well.
The
fries
were
overcooked
and
tastes
burnt,
and
my
friend's
chicken
tenders
were
more
like
chicken
bites
that
cost
$12.
I
will
never
make
a
purchase
from
this
place
again
and
will
stay
away
from
Door
Dash
as
well!
I
have
never,
and
hope
to
never
have
this
experience
again.
Update:
The
manager,
Jason,
reached
out
to
us
the
next
day.
We
were
on
our
way
home
but
he
attempted
to
make
it
right.
He
even
called
Door
Dash
for
us
to
get
refunded.
They
have
refunded
us
for
the
other
burger.
Even
though
the
whole
meal
was
disastrous,
since
we
focused
solely
on
the
burgers,
we're
okay
with
that
at
least.
We
were
disappointed
and
upset
with
our
meal
and
how
we
were
initially
treated,
but
I'm
glad
the
manager
reached
out
to
us
and
tried.
I
just
believe
in
full
transparency
and
want
others
to
see
the
complete
experience.