1/5 Jeremy F. 1 year ago on Google
Do
not
stay
here
unless
you
go
in
with
very
low
expectations.
While
the
grounds
are
nice,
the
service
and
facilities
make
for
a
terrible
experience.
The
main
pool
is
accessible
to
people
who
are
not
guests
of
the
resort
(if
they
pay)
and
so
it
is
overrun.
As
a
result,
you
will
find
it
difficult
to
get
a
chair/bed
by
the
pool
when
you
go.
The
pool
is
also
advertised
as
an
"adult
pool"
on
their
website
but
had
many
children
every
day
that
we
went.
The
shuttle
service
that
takes
you
around
the
resort
is
very
inconsistent
-
there
were
multiple
times
where
no
one
answered
the
phone
call
to
request
the
shuttle,
and
so
we
had
to
walk
30-40
mins
after
waiting
about
15
minutes
for
the
phone
line
in
vain.
The
shuttle
drivers
often
did
not
slow
down
over
speed
bumps,
which
made
for
a
chaotic
and
unpleasant
ride
that
could
easily
have
caused
passengers
an
injury.
Also,
most
of
the
shuttle
drivers
were
unfriendly
(e.g.,
not
saying
hello
or
goodbye
or
communicating
in
any
way
really)
and
did
not
open/close
doors
or
attempt
to
help
us
with
our
luggage
when
checking
in.
We
also
had
an
unpleasant
experience
at
the
tennis
club.
When
we
were
abruptly
told
to
switch
courts,
we
checked
in
with
a
staff
member
at
the
tennis
club
reception
named
Nicolo,
who
told
us
guests
can
only
use
courts
for
an
hour.
When
we
told
him
this
was
frustrating
to
hear
now
as
he
had
not
explained
this
previously,
he
laughed
at
us.
We
were
surprised
how
rude
he
was
to
us.
It
was
a
very
strange
interaction
all
around.
Most
of
the
services
advertised
on
their
website
are
contracted
out
to
other
vendors.
That
includes
the
pool,
tennis
club,
shuttle
service,
etc.
Therefore,
when
we
brought
our
concerns
to
the
resort
reception,
they
said
there
was
nothing
they
could
do
because
our
complaints
were
with
the
other
vendors.
This
seems
like
an
unfair
catch
22
-
they
advertise
these
services
and
facilities
on
their
website
(misleadingly
so)
to
entice
you
to
stay
there
but
then
wash
their
hands
of
any
complaints
about
them.
On
top
of
that,
the
director
who
was
supposed
to
respond
to
our
concerns
(Suzanna
Gaspar)
has
not
followed
up
with
us
at
all
after
several
days.
I'd
rather
stay
at
a
similarly
priced
hotel
nearby
and
pay
to
use
this
resort's
pool,
or
pay
a
bit
more
to
stay
at
a
better
run
resort,
than
stay
at
Vale
do
Lobo
again.
Definitely
skip
this
one
if
you
want
to
have
a
relaxing
vacation.
(I
have
never
complained
about
a
resort/hotel
stay
before;
but,
this
was
such
a
unpleasant
experience,
with
misleading
advertising,
that
I
had
to
share
so
others
are
aware).
EDIT:
To
respond
to
the
owner's
message
below:
we
stayed
at
your
resort
for
three
days
and
expressed
our
concerns
to
the
front
desk
on
the
second
day.
I
think
it's
reasonable
to
wait
a
day
or
two
to
see
if
things
will
improve.
I'm
not
sure
why
you
found
it
necessary
to
argue
this
point,
especially
when
you
did
not
address
the
substance
of
our
concerns
during
or
after
our
stay,
or
even
in
your
response
to
my
review.
It
suggests
to
me
that
you
are
not
interested
in
being
responsive
to,
or
making
changes
based
on,
guest
concerns.
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