The room has a huge entryway, but the bathroom sink is too small to hold any of my stuff. There is an unlabeled spray bottle on the shelf, do I need to spray down the room? The bathroom is kind of dark and the towels are not the best. There is no luggage rack. The closet doors don't fit, making it hard to get access. There is an attractive but random floor lamp. The window is the smallest hotel window ever, weird. I stayed at 3 other LaQuinta hotels on this trip, 2 we're new, bright, clean, and functional. This one is not my favorite.

The staff was cordial, but that's the only nice thing I can say. Everything in the hotel appears run down and broken. What's worse, everything was filthy. The first room they gave us REEKED of smoke, the second hadn't been cleaned from the prior guest yet, and the last was absolutely filthy. This is a budget friendly hotel, but you certainly "Get what you pay for". If you don't mind sleeping at a hotel that BADLY in need of a remodel, refresh, repair, and cleaning... This is your place. Just be sure to adjust your standards for cleanliness appropriately.

*Absolutely the BEST bang for your buck!* Affordable, safe location, clean rooms & a decent breakfast. The only complaint I had was due to some issues with my Wyndham card, not at all the hotels fault! But I spoke with Gina on the day shift both times & she was able to resolve those issues for me quickly & with a smile on her face!

I had the unfortunate experience of being relocated for 30 days due to moisture issues in my apartment and was sent here to stay until I was able to go back home. I have 4 kids one being 2 months at the time. At first I was uncomfortable with the rooms given to us and Stan and the sweet lady who worked front desk overnight made sure me and my children were comfortable and had conjoining rooms. The housekeepers and the lady who worked overnight went above and beyond for my family. Since we were displaced during Halloween there was a note attached to my door and a basket with goodies for my kids and myself. I later found out the overnight front desk worker went out her way to make the best of us being displaced out our home. One of the housekeepers even bought my son a nerf gun to play with. The staff kept a close eye out on my children during breakfast as well. I was so blessed and pleased to have such an understanding staff. At the time I had no idea about the issues at home and I was 8 weeks postpartum and still not fully healed from my C-section. They made life so easy and I was so grateful. I would definitely stay again if I needed to and would recommend them to anyone traveling in this area. They are phenomenal with dealing with multiple families because it was numerous complex’s and families staying there at once. I think this would be a great place for families during family reunions. The rooms are exactly as pictured and you can smell the cleanliness when housekeeping is working. Its been two months since my stay and I’m finally getting a chance to sit down and give my review. Thanks for all you guys do your hard work did not go unnoticed.

I believe most of the other reviews recently posted are pretty accurate. We did luckily have hot water while we were there. Stained sheets, unpleasant smell to the room, towels were pretty stained, no hand soap and shampoo sample seemed to be previously used. Drink machine was broken at breakfast and coffee was cold, minimal milk for cereal (we came for breakfast 15 mins after they'd opened it). Exterior is like night and day difference from the inside. Definitely needs some interior TLC. If you're looking for a nice La Quinta head to Festus, MO it is fairly close and is one of the nicest ones we've stayed at. We won't return to this one.

My room was clean. Nice zero entry shower. Mattress at Laquinta is more comfortable than my expensive mattress I recently purchased for my home. I have stayed here before and this is a good location if you're needing to be in and around metro area. Good restaurants are close. Staff always courteous.

This location literally saved our night. We had reservations for another hotel near by and were turned away because we had our cats with us. I had called to verify with them that they took PETS but apparently was not specific enough. I called La Quinta and luckily they had a room AND take cats. The guys at the front desk were WONDERFUL! We are staying here again on our way back home. Thank you LaQuinta for being CAT and PET friendly!

Everything was good until I saw a Stink bug. The staff is friendly, the room is big, the bed is comfortable, the bathroom is clean and the breakfast is delicious. Had a quiet night and took a good rest here. Before I went to sleep, I saw a stink bug on the nightstand and released a horrible smell.

Only stayed long enough to get some rest. This hotel is decent from the outside except it's the only hotel around that's not lit up. The hallway is creepy, dem with ugly brown painted doors. Room smelled, bathroom floor looked like it had urine stains and the toilet had a small leak onto the tile floor. Keep your flip flops on at all times even in the shower.

I just moved to Illinois from Texas with my dog and I'm waiting on my stuff to get here. I've been living out of this hotel for a week now and it's been absolutely amazing! Everyone is super-duper friendly, including other residents who stay here. The hospitality here is one of the best that I've experienced in all my years staying at La Quinta's all around Georgia, Texas, and Illinois. My room is always clean even with my dog, I get a hot shower everyday, a free breakfast everyday, and the internet is well enough that I can work when necessary. The cherry on top... I'm close to everything with plenty of restaurants nearby including a super wal-mart down the street. Oh yeah, and several veterinarians nearby, include one that is open after hours. I've met so many nice people who stay here just to see the baseball games in St. Louis at Busch Stadium. It's been a pleasure staying here. Thank you very much!

When I first booked this hotel for a three day stay for a convention, I didn’t look at the rate and was surprised when I received a confirmation with what would be an almost $900 charge. So, I immediately booked a different hotel and got a $370 reservation and called the La Quinta Inn & Suites by Wyndham Collinsville - St. Louis back to cancel my reservation. They asked why and I told them I couldn’t afford a $250+ per night room even if it was a suite. Did you notice the word SUITE in their name? This becomes important. They offered to drop $100 off the rate and since it would be a suite, rather than a room, I accepted that and kept the reservation. How would you define a suite? A quick Google search defines it as “a set of connected rooms, especially in a hotel” and in every hotel I’ve ever been in before it has meant a separate sitting area, usually with a couch and television, and a sleeping area. Often a mini-fridge or kitchenette area are included. That’s what I expect with a suite. I will say it’s my fault for not really investigating the rooms at this hotel. However, I won’t change my review for it. The room I received at the La Quinta Inn & Suites in Collinsville was just a standard, if small, hotel room. You enter in a door, there’s a tiny bathroom on your left, and then a room with two beds and a dresser with a television. One chair by the bed, one desk chair at the desk. That’s it. The hotel is shabby and small and cheap. They’re no hiding it. The single elevator is cramped and will hold three people. The carpets are threadbare. The hallways are dingy and plain with chipped and scaling paint. A kind of funky odor permeates the building. The beds and their mattresses are cheap and uncomfortable. The breakfast is the worst sort of “continental” breakfast I’ve ever seen. What continent are we talking about here? Here’s a list of the stuff that went wrong during our three-night stay. • Key cards stopped working • No hot water, not even at 5am before everyone was up • Housekeeping busted in the hotel room at 9am before we were dressed • Housekeeping never returned, even after requests, though we found a roll of trashbags in our room • Television was dim • Toilet was set so close to the sink you couldn’t move your right arm • The valet area is a traffic hazard, all vehicles must drive under the awning because the columns are too close to the parking • Ice machine was always empty In conclusion: this is just a cheap hotel that’s trying to bilk hardworking people of their hard-earned money with the excuse of “surge” as though a convention in an area filled with hotels in Collinsville, IL, ten miles outside of St. Louis, will ever be full. This is an $80-$90 per night hotel at the most. Stay here if you must, but if you pay more than $100 a night for the room as I did (and I’ll be honest, I’m OUTRAGED they tried to charge me $250) you’re getting robbed. Go to a different hotel in the area, though the Comfort Inn next door is owned by the same folks.

Booked hotel for the night, spent over $120 for it and get my first room. The bathroom was filthy and a ton of hair was everywhere. I get another room and found this termite in my bed. I go to the front desk and inform them of the problem and tell them I would like to leave and get a refund. Since I booked through Priceline they said I had to call through them to get refund. Next day I call Priceline who then contacts the hotel about the refund. They tell me they can’t do refund until manager is there. I call everyday asking for manager but she’s never there. After 4 days I call them and they say I smoked in the room and that their evidence was the fact I had an empty cigar wrap in the trash. I NEVER SMOKED IN THE ROOM. I smoked outside and through the pack away. These people stole my money and should never be dealt with. You can find a hotel for half the price and not get eaten up by bed bugs. This place is gross 🤢

During our stay a water pipe broke. We were directed to stay at another hotel, which was the Super 8 in Pontoon Beach. We did not arrive at the Super 8 until after midnight. I asked for compensation for the night and was only given $50 off. This room should have been free for this nights stay. The room and hotel is not anywhere close to what we had at the La Quinta. The breakfast was a bag with donuts and the juice dispenser did not work. The walls have clip and peeling paint. We were extremely disappointed on how this was handled.

This hotel was in a really convenient location. I stayed twice when i traveled across the country and back. There are plenty of grassy areas for your dog, and its in a quiet area. On the first stay they put us on the first floor next to the laundry and it was very noisy all night. We requested a different floor during our second stay and they were very accomodating.

Worst LaQuinta I've ever stayed at. We were in the area for work and I've never been so disappointed. We always stay at LaQuintas and I understand they are a franchise. So first off the carpets and floors and elevator look like your staying at a hourly hotel and that goes for the so called Breakfast included. Eggs that look like they are days old and mystery sausage. No bagels, bread was stale, pancake machine was not working properly and no syrup. Juice spilled on elevator and no one bothered to clean it up. Will definitely NEVER STAY HERE AGAIN. Do yourself a favor and find another place to stay. And they have a bunch of stipulations about what kind of card you use is what your deposit will be. Oh and also mold in the shower

Location and service was very good. We only stayed one night, but didn’t have any issues. Rooms were a little dirty but overall decently kept. Breakfast was standard - eggs, sausage, waffles, toast, cereal, and yogurt. Tasted fine. We had our dog with us and had no issues with that either. Would stay again with or without our dog.

The staff was amazingly accommodating. I came earlier then expected and they were able to get me checked right in. And when I had accidentally left my insulin in the room during check out they actually found it and ran outside to make sure I got it before I left. Nicest rooms and staff I've ever had.

The rooms in LaQuinta were a bit old and in need of extra cleaning. The managers were kind and respectful. They also served a modest breakfast with hot choice or cereals.

Gross!!! I have a toddler and baby and walking on the floor for 10 minutes made there feet black! Stains are everywhere and gross! We were suppose to spent 4 nights there but left after one night and I wish I hadn’t even stayed for that! At breakfast they had the tv on a show that was soooooo inappropriate for our kids! Fighting and heavy making out! And it was soooo loud so they could hear it clear across the room! When I went in a frantic rush to beg for a channel change while my two year old is watching people punch each other no one wanted to help me. They finally changed it and as we sat at our gross table I just couldn’t stay a moment longer. We called other hotels and payed to get let in early!

It was a decent place to rest while traveling. They do have breakfast and allow pets. Our only issue was they do not have actual blankets. Their beds are doubled with the flat sheets. So just bring a blanket if you like to snuggle sleep!

One of the coldest rooms on the hottest day! So quiet and cozy. A special thanks to Harry at the front desk for helping me get a room, a fork and a great night away. He was so nice and kind. Highly recommended this place and ask for him at the front!

The only good thing I can say about this place is it is near a lot of restaurants and stores. My room had a broken refrigerator when I first got there to which the staff said they fixed and it still wasn't fixed. The television wouldn't turn on until I plugged it into a different outlet. The bathroom floor was sticky. Also my door had to be pushed shut very hard or it would have stayed open all on it's own. I also found a hair in my bed when I went to go lay down to sleep. By this point I just wanted to go to bed. Next morning I go to shower and find the shower walls were covered in hair. That is when I demanded that they move me rooms. Which they did and it seemed to be better cleanliness wise and the door worked. Fridge was colder than the last but still really didn't keep my stuff cold. So I go to shower and no hot water. I do not recommend this hotel at all.

The hotel is outdated. I feel like Wyndham needs to come in and "Wyndamize" it so that i wouldn't feel that it was overpriced for the quality of the hotel (I paid $133.40 for the night, including taxes, for a room with double beds for 4 occupants). Initially, there were several people who appeared to be loitering outside the hotel, but I didn't necessarily feel unsafe. The hallways definitely had an unpleasant "musty" odor that made me feel like the outdated carpets needed to be replaced. Our room had a slightly more updated look, but it had the smell of an attempt to cover up the fact that the room had been smoked in. They do provide a free continental breakfast in the main lobby, which also has a slightly more updated look to it (updated light fixtures, chair covers, bright tables, etc.) The scrambled eggs and sausage aren't anything to write home about, but they do offer waffles, yogurt, cereal, and a variety of toasts (possibly more, but I don't remember) as well as milk, juices, and coffee. It has a fitness room and an outdoor pool, but I could not review these as I got there late and did not use these amenities. I will say that it has ridiculous easy access to the highway! I think we were back on the interstate in literally less than one minute after leaving the parking lot! The staff was genuinely friendly and accommodating. The hotel, in general, our room included, was very quiet.

I got a great deal on this room price-wise, and I was thrilled at what I got for the value. I think it’s family-owned, and all three of the gentlemen I interacted with couldn’t have been nicer or more professional. It was so nice to be treated well after hours and hours on the road. The bed was comfortable, the breakfast was excellent, and the facilities were good. Very clean. The property is a little older but that doesn’t take away from the quality of the room itself. If I’m ever near St. Louis again I will definitely be back. Thank you for a great night!

Owners asked me to take my review down and all I had asked of them was a sincere apology letter for my experience. It has been almost a month I have never received my apology so I will not be taking my review down again. Title: An Unfortunate Experience - Serious Misconduct and Poor Customer Service I feel compelled to share my recent experience at this hotel as it was far from satisfactory. From poor room maintenance to gross misconduct by a staff member, this hotel has sadly disappointed me on many fronts. Upon my arrival, I noticed my room wasn't in the best condition, with a broken chair which required a replacement. However, the incident that followed has left me deeply concerned. The staff member who brought the replacement chair took it upon himself to make inappropriate advances towards me, going as far as asking for a hug. I was made to feel extremely uncomfortable and unsafe in my own room, a feeling that no guest should experience. This distressing situation did not end there. The same staff member had the audacity to show up at my door the following day at check-out time, providing me with another unsettling encounter. To make matters worse, despite my complaints to the hotel management, I have yet to receive any form of apology. This lack of customer service and accountability on their part is deeply disconcerting. It's imperative for any service provider, especially hotels, to uphold the highest standards of respect and safety for their customers, which I find was severely lacking here. Guests are legally entitled to a safe, respectful, and harassment-free environment during their stay, and this hotel has failed to meet these basic standards. I would expect a thorough investigation into this matter, suitable disciplinary action against the offending staff member, and a swift response addressing these concerns. The purpose of this review is not only to share my grievous experience but to also serve as a warning for future guests. Please be aware of your rights and do not hesitate to assert them should you ever find yourself in a similar situation. I hope this review prompts the management to take appropriate action, ensuring the safety and well-being of its guests. Unfortunately, I can't give this establishment more than 1 star, as there seems to be no option for zero stars. It's safe to say that until serious changes are made, I would strongly advise against staying here.

We were recommended this Hotel for a conference that was across the road at the Gateway Convention Centre. The location was great, close to some great restaurants, Starbucks, and a Walmart down the road. Easy to get on and off the highway. The lobby looks lovely, nice bright and clean. We also enjoyed the parking, feeling that our vehicle was in a safe location overnight. Breakfast provided daily, which is nothing to write home about but fine. Now for the not so great....Our room had two queen sized beds. Thermostat to control the AC unit was broken. Our room had lots of wear and tear, scratches on the wall, mold on the bathroom floor tiles, tub missing the plug with soap scum and more lovelies caked inside, and some burnt out light bulbs. When researching a place to stay, I read that the room gets serviced every day. We did get the trash taken out, and fresh towels daily, but that was about it. None of the in room supplies like the cups, soaps, or in room coffee supplies were ever replenished. The room wasn't cleaned or vacuumed, but the AC unit was shut off daily during the heat wave for us. Finally the pool was a huge disappointment. Towels are provided which is great. However, the water was like milk! I couldn't even see my feet once we got below the second step. I could smell the chlorine, but some proper pool care was desperately needed. Overall I think for next years conference we may stay further away.

We came in a bus full of people. We had very nice stay with clean room, friendly staff. They even made our own Indian lemon rice which was delicious. Appreciate your efforts.

Loved this hotel, would highly recommend. Our room was large and comfortable. The hotel is surrounded by restaurants and shopping. Our room was clean and well furnished. The breakfast was good, though I've had many and much better at other hotels. There wasn't a tub in our room, which doesn't bother me, but might not suit traveling families.

From the start of my experience after booking late to getting hungry late and being able to get food here. This was a fantastic experience. The room was super clean, cozy and the hotel was quiet and comfortable. Gina at the front desk was extremely great to deal with through this entire experience. This place surpassed my expectations significantly and has to be one of the best options in this town.

The staff was very helpful when we requested extra towels and luggage racks. The bed were the best of the seven we stayed in during our three week travels. The flavor changes to the waffle batter was fun and the slight variations in the breakfast menu was a good break. Really impressed that they had cranberry juice, too. The AC was not great and the room didn't originally have any luggage in it, the bathroom counter space was small for even two adults let alone three of us. Over all, it was a great base to visit our family in the area from.

Very clean, very friendly staff, and pretty close to all major attractions. Great place to stay and not overly expensive. Went to a hockey game, aquarium, and there are a couple good restaurants right near the hotel that are just as worth the stay here too. We will be staying here for our future trips to St. Louis for sure! Rooms are spacious, and when we brought up an issue with the door handle on the shower door they were quick to apologize, even though it wasn't needed, and work on getting it fixed. Just wonderful place!

Location is perfect, close to a lot of shopping areas including Walmart. It very convenient to have those stored near buy because this hotel has an ATM here with a high fee to take money out of. They only accept cash of you want to buy out of the little market. Who carries cash anymore? The room is perfect, small TV tho, some stained sheets, buzzing lights. Building looks great on the outside and very run down comparing it to the inside. Has that old wet carpet smell in the hallways. Breakfast was not the greatest. After all this is just a laquinta.

A comfortable place to stay for one night, but lacking in maintenance and upkeep. The building looks nice from the outside, but the interior is very dated; old stained carpet, dingy hallways, and aging bathroom fixtures. Stayed in a double bed room, and one bed had stains on the comforters and hair in the sheets. Obvious that the bed had not been changed. Luckily the other bed looked much better and felt okay to stay. On the plus side, it is conveniently located next to the highway and there are many dining options. Friendly front desk staff as well.

We had 2 rooms, both were very clean and comfortable!! Check in was super fast and easy. Breakfast was good for a free motel Breakfast. And kids had a blast in the pool!!

The service in this hotel as compared to the neighboring hotels is mind boggling. If one group of people can be professional and polite then you would think that all of the neighboring hotels would as well. Don't waste your time going anywhere else, just start here first. Staff is incredibly friendly and hotel is clean, huge breakfast with fresh cooked food and coffee. Rooms are clean and cozy. Nice firm bed. Oh and pets are always welcome

Location was everything for us! We had dance recital all weekend across the street and it was so nice to just walk over and back between shows. Close to all the necessities, food, walmart, walgreens, waffle house, and many more. Room was clean. Biggest issue for me was that the shower curtain had been neglected and not opened to dry so it was mildewy. Service was good. Breakfast was ok.

The first room we got was huge and perfect for my family, but there was pet hair all over the floor and the couch and the chair. Also, all over the bed. They didn’t change the sheets either and no one came to vaccum. We decided to switch rooms. They only offered to refund %15 on one night and there was foundation on the covers. I wasn’t wearing makeup. So it just shows that they don’t change their covers. I give it a thumbs down.👎

If you’re into smoked in rooms with the sickly sweet cover-up sent this is your place. People are nice and you can’t be picky when traveling with a pet but both rooms we had were recently smoked in. Also the bathroom floor was dirty. EDIT: we ran out of hot water in the shower this morning, so I’m taking away a star.

Other than the parking lot being a bit small, the hotel was great! Our room was very comfortable and clean! All the workers were friendly and professional. The breakfast was good and the hotel was clean.

I had to stay here one night because everything was booked.. I was going to pay credit but when I seen the sign you can pay cash but with a $150 deposit and you get that back when checking out.. So I paid cash and gave the deposit. The room was beat up and the bed was not comfortable.. When waking up I find a cockroach in the shower!!! I took a picture to proof it!!! I got out of there right away!! But when I go to leave the girl at the desk tries telling me I only have a hundred for deposit!! So not only does this place have cockroaches they also steal your money!! Do Not Stay Here!!!!

Desk staff was friendly. That’s about where the good things stop. The hotel is not anything like it’s pictured - it is grimy and old. The room was not very clean and the AC would not stay on. This was the noisiest hotel room I’ve ever stayed in. I could hear absolutely everything in the adjoining room, which means I was kept up late and could hear the person’s alarm from 5-5:30. What a disaster.

When we checked in we went to our room where we had no towels, pillow cases were stained and bedding was as well. Once going down and getting towels the ones we got were not clean. That night we went to shower and had no hot water completely ice cold the next morning we told the office and they said they would take care of it as we had one more night. Once getting back to the hotel we tried to shower again and ice cold water plus the drain wouldn’t even drain so you were standing in 2 inches of ice water. When checking out we told them we wanted to talk to a manager about our stay and we were told we would hear from them that day. We didn’t. Then we called the next day and said they would call us back. Then two days later we called again. Nothing. Called a week and a half later and the manager still not in even though we called at the time they supposedly worked and were only offer 10% back on our stay. Very annoyed and will not stay again.

Customer service was nice. Deceived by comments on hotel, or probably would've chosen a different hotel. I think it's overall just rundown. In many parts of the building, the ceiling is peeling off. Not much detail cleaning of the rooms. Our door, partially opened while locked. Mold growing in the bathroom, mild smell. With a cracked sink and something growing under it. When heat/AC is turned on there's an odor, I was afraid to look at the filter, I doubt it's been changed. Just a bitter/ nice experience.