I got a facial with Kelsey and let me tell you it was AMAZING!! We started off by going over my skin concerns and my thoughts about my skin which I always assumed my skin was pretty oily, but with the skin analysis she performed we actually found out that I was pretty dry and just had a few spots of oiliness! Choosing the aromatherapy was so fun and made for a really calming experience. She also made sure to walk me through what she was doing and applying to keep me informed which I loved. She did such an amazing job at making me feel comfortable and relaxed throughout the entire experience! I highly recommend going to see Kelsey for an amazing facial and I will definitely be going back to see her!!!

Edit: I'm disappointed to see that someone has responded to my review giving the impression that they followed through or were helpful in any way. I spoke with someone on Thursday who stated that she would be emailing the educator and myself "before she left for the day". 6 days later I called again and still had it wait for several days for a return to call to tell me they couldn’t assist in any way, including my ask for a discounted service for anything non-hair related. I went here for over five years and was more disappointed in the customer service than anything. I asked for a trim that was just enough to cut off the dead ends but keep the length. The individual who cut my hair showed me how much she was going to cut which was about 3 inches. Attached is a photo of my hair a few days before I had cut it and the day I went to Aveda, which was closer to 5 or 6 inches. I called the institute and asked to speak with one of the educators who told me “unfortunately this is a school so this happens all the time” and was told that a manager would contact me the following day. I didn’t hear from anyone today and when I called requesting to speak with someone I was told they had left for the day and I’d have to try again tomorrow. I do respect and understand that going to Aveda does mean that you are working with students but in the several years I’ve gone to them for haircuts I’ve never had such a significant issue. I was surprised by how poor the customer service has been since the cut. I’m so sad to have lost so much of my hair.

I had a facial with Gabby G. This was my first time at the institute and she did amazing, listening to my skin concerns and recommending the type of facial best for my skin. It was a great experience. She is knowledgeable about the products and was also able to suggest a home skincare regimen. I left feeling relaxed with glowing skin. Thank you, Gabby!

Absolutely LOVED my treatment with Leah W. She was professional, knowledgeable & gentle. She listened to my concerns & I trusted her judgement. Because of her high level of service I'd book again.

Kourtney Williams tinted my eyelashes & it was amazing! Great results, so easy & she was a pro. Definitely would see her again. #esthetician Lewis Chandler got all of my tight knots out during my 90’ massage. He’s close to graduating, so you may have to book him privately soon - worth it! I had professional sports massages as an athlete for years & he used new techniques to really get that shoulder and neck tension to disappear. He even gave me tips on what to stretch at home to help maintain his work. #massage Lewis_massage on IG Dillan for my French press was amazing! 10/10 the straightest my hair has ever been & so soft and silky. I have very curly, coiled hair

In all transparency I went twice here, the first appointment I wasn’t super happy with how my hair had turned out, but their policy’s allowed for me to go back and get it touched up. I saw Matthew for the second appointment and he was fantastic. I think I’ll be going to him for a long time after this. Listened very closely to what I was saying about my hair and took his time to ensure I was happy with everything. His instructors were also extremely kind and supportive. So, be patient, folks are learning. I had a pretty complicated request and my hair turned out great.

Lola Nicklin did an amazing job dying and styling my hair! She was so accommodating and matched my hair perfectly to the color I was wanting, giving me black that wasn’t jet black and didn’t wash me out. Through the process she was gentle, I felt so pampered, she provided a spa like experience I loved it.

All of the staff members that I met were super friendly and communicative, especially the instructor Traci, who was super outgoing and friendly and checked in multiple times throughout my appointment. I had scheduled a balayage, and given that I had used box dye in the last year, Hannah M., the student doing my hair and the instructors overseeing her did a strand test to make sure the color would lift well, which I really appreciated. The attentiveness of all the staff members was really evident and I liked this aspect of it. However, what I did not expect was that it would take almost 5 hours to get highlights that were barely noticeable. Hannah definitely did her best, and was super nice, but I do think more check ins to manage time, and having an instructor or another student assisting students with larger hair coloring projects is necessary. Hannah had to leave after placing all my foils, and an instructor, Nae, took over. I had told Hannah that I wanted my hair toned down fairly close to my natural color, and once it was toned, washed, and dried, I could barely see the highlights at all. Upon arriving home, I had to search for the highlights in my hair, and even after asking friends and family, no one could notice unless in a certain lighting. I was going for more of a subtle look with highlights, but not so subtle that they were barely noticeable. While the staff were really friendly, and I understand that these are students working on hair, I don’t think I’ll come to Douglas J. Aveda for hair coloring services again. I love getting haircuts here though, and hope this constructive feedback can be helpful! Thank you! Additionally, as many other reviews stated, I had my appointment booked prior to this, and the day before the appointment I received a text saying that it needed to be rescheduled, and all other students were booked. The only information I was given was to "go on the website" to check for availability for a later date. Fortunately, this wasn't an issue in my schedule, but if you're going to cancel appointments last minute, I think it's important to get that canceled appointment in as soon as possible, and suggest or make other available times within a couple days of the original appointment. This system clearly needs to be improved as it appears to be an issue that's not unique to just me.

Kaitlyn Hamblin, aka @k.rosecosmetology, was the BEST experience I’ve had a Douglas J and I’ve been going there for years. It’s always an enjoyable time at Douglas J Institute with the comfortable setting and cozy hot tea. But Kaitlyn turned my outgrown highlights and sun-damaged hair into a shiny head of perfectly blended honey blonde highlights. I couldn’t be more excited and more thankful for how it turned out. Also, a student Hannah was coloring someone’s hair next to me and it looked so good. Huge shout out to Douglas J and the PM crew they have right now!

I recently had the pleasure of getting a haircut and hair treatment from Isabelle, and I am beyond impressed with the results. Isabelle’s expertise, attention to detail, and passion for her craft truly shone through during my salon experience. She took the time to understand my preferences and offered valuable suggestions, resulting in a haircut that perfectly suits my style. The hair treatment she recommended left my hair feeling incredibly soft, smooth, and revitalized. Not only is Isabelle highly skilled, but she also possesses a warm and friendly demeanor that made my salon visit exceptionally pleasant. Her professionalism and dedication to ensuring customer satisfaction are truly commendable. I will highly recommend Aveda Salon and Isabelle to friends and family.

Lola Nicklin did my haircut here and it turned out great! I’m always scared it’ll turn out too short but she did an amazing job getting the dye off my hair without making it too short.

I recently had a wonderful full body massage with Melany Lacoban. I was having a really stressful day & Melanie helped me relax and be in the moment with my body which greatly helped me process and release the stress and overwhelming feelings I had been experiencing. She identified areas of tension and pain to focus on in the consultation and gave extra attention to areas that I tend to hold stress. She has a calm presence and she guided me through the experience with compassion and great care. I highly recommend Douglas J Aveda Institute & the student who worked with me. I received a spa quality treatment and I appreciate how affordable the Aveda services are at the institute. Win win! Thank you, Melany! Keep up the good work!

I received a 90 minute massage from Kimberly. It was amazing! I’m a disabled veteran with lots of tension, aches & pains in my back/neck. Kimberly’s hands are made of magic. Best massage I’ve had my whole life. She asked how I wanted my energy to feel at the end. I said rejuvenated…. REJUVENATED is how I felt. I will be booking another one with her before she’s off crushing the industry.

My experience was phenomenal. I got a botanical hair treatment and I was impressed! It really does make my hair feel like new! I was helped by Hailey, and she was wonderful! She was so incredibly nice, and definitely gave me a 5 star experience. Next time I need a haircut, Douglas J Aveda is the first phone call I will make! Thank you for a wonderful 5 star haircut and wonderful experience!

Wow!! Douglas J Aveda is fantastic! I've gotten haircuts from here before and every time I walk in I am greeted by friendly people! It's a wonderful environment and everyone is so nice and friendly. All the students here are so talented and I can tell they have studied under the best teachers. I love this business and feel good every time I leave the store. All their products are so good and they really work! Thank you to Lola who styled my hair the last time, she was so talented and I love it! And thank you Douglas J Aveda for giving me a 5 star experience!