I went to Hurley 8 weeks pregnant with a lot of pain and they had me sit 12 hours and still told me they couldn’t get me in! I ended up leaving and had a miscarriage! I understand staff shortages but they need to do better! Figure out a different system to get people through! Or at least be up front with me and tell me that I should try somewhere else!

I've been here 6 hours. In a room with two chairs and a sink. I've been curled on the floor in a ball for the lot of this time. I have covid and I am not allowed to leave the room. In this time not one person has checked on me, moved me and the pediatrics down the hall has refused to acknowledge my existence because I'm not pediatrics. This includes refusing to get me a hat so I can pee in a cup due to a handicap. Refusing to get me a cup of water because I'm not a child. I've felt worse here than I did at home. And at this point I would rather be at home because at least there's common human decency there.

Flints lead medical center. I was born at Hurley and it’s been our main hospital for years. Most recently, my mother had a medical procedure performed here. The faculties are up to date but the operations were lacking. My mom sat in pre op for her surgery for almost two hours because they had an emergency else where. Terrible communication. They even put me thru hell looking for an insurance card for a 9 dollar prescription. The hospital has come a long way but still has some growing to do.

MIL went into the ER at 3:45 pm on a Wednesday. It is now 11:52 pm and she JUST got called back. I'm glad y'all think potential kidney failure isn't a big deal 🙄🙄 I have heard such great things about Hurley when I moved here a few months ago, but now, I'm not even sure if I would go myself.

I have had some serious let downs when it comes to advocating for mysef during this pregnancy. Considering what I have experienced with Hurley since February, I have decided (at 32 weeks) to switch all of my care to Genesys. The things that have transpired with Hurley just since Thursday were the straw that broke the camels’ back for me. I began the process of switching 8/19 and have received advice, care, and service with Genesys that far exceeds any experience I’ve had so far as well as my expectations. While COVID is absolutely horrendous, it sparked this change that I know I will be grateful for in the long run for both myself and for baby. Unless it is to visit someone I will never step foot into Hurley again, and will pray for those who do.

Hurley refused to properly treat my toddler for unexplained seizures. (2 in less then 2 months with no prior history in the family) The Doctors and staff were subpar and lazy at best. The symptoms didn’t match febrile seizures but no one could be bothered to ACTUALLY take care of my child. They dismissed her and moved in. They refused to do an EEG either time even after she was admitted for 3 days after the first seizure. I wouldn’t trust Hurley with mouse let alone my child’s life. Top pediatric care in the area is laughable at best.

Dr. Bork in Maternal Fetal Medicine is an outstanding doctor. He is thorough and to the point, but polite and puts the mind at ease. I left the office in tears because I've never had such good care from a doctor in my life. He truly hears your concerns. High risk pregnancies are so scary and he is here to help. He doesn't just tell you about the problem, but every avenue available for solutions. The entire office staff is incredibly polite, kind, and so easy to work with. I can't say enough about these wonderful people.

Last year around this time My week old baby became very sick I brought him to this hospital 4 days in a row the Peds doctors didn’t listen to any of my concerns & tried to say I was just going through a new mom phase….. Well that 5th day my baby had a fever of 106 & was going septic! Please be careful with this hospital & with your Children

Nurses hospital staff are very mean to children an parent's, making false accusations against good parents an trying to take the child an give them to the mothers abuser. Its sick. I am a nurse an a mother of 3 sons an a survivor of domestic violence an I would NEVER recommend this place. This is what's wrong with the system. Accidents happen with children . I get there are very bad people out there but the way my son an the Childs mother an child have been treated is insane. They came for HELP not to be condemned for something that is not true. All I can say is if this hospital dont clean up their act I'm coming with the law an lawyers. The childs heath an healing is most important in all areas an ripping them away sending them to a unsafe place makes me sick to know this place is even allowed to run like this.

So let me start out by saying, if this was my one and only visit, this would be a 1 star review. However I've had a few very good experiences in non emergent situations, including the birth of 2 of my children and a surgery for myself. However this last experience today in the emergency room waiting area was ridiculous. My wife, who is a fitness freak, who rarely goes to the doctor and hardly ever complains of ailments was having some severe abdominal pain. Sure it doesn't sound like much but generally she's a trooper. This put her on the floor crying. So we went to hurley to get her seen. This was mistake number 1. We get there and the waiting room is very light compared to its normal occupancy. We get her checked in. Eventually we get brought back to triage. They take her vitals. She's in pain the whole time and then they stick back in the waiting room. 2 hours go by. She doesn't complain. I can see the discomfort and as any man knows, when you see it you can feel it. So after 2 hours of this I go to the desk and ask how long is the wait for a room to start testing. They had no idea. They wouldn't even bother checking. On top of this they stated "that's not on us" I assume meaning it's not their job. At that point I was sure this was a mistake. I pulled the truck up and we bounced over to McLaren Lapeer. We were in immediately and testing started within 10 minutes. The staff was kinder, and had way better bedside manner. We are waiting on test now. What I learned from this is that when it counts the most in an emergency hurley starts to fall short. If your not a trauma victim plan on a long wait. To the staff of Hurley patient care is everyone's job in the Healthcare field. I was a combat Medic in the army and I worked EMS for 6 years in Flint bringing many patients to Hurley myself, before working law enforcement for 7 years after that even then my patient care continued. So to hear someone getting paid by a hospital who is the first contact at the door say "it's not on me" is absolutely incomprehensible. It is on you, you have to determine how serious is their case using only your eyes And ears. Update: In response to yours, How do you know what is life-threatening And not when no test have been done or even started? Vitals can lie in regards to homeostasis.

I had a great experience here! I’ve only been here twice one when I was a baby and was just born and the other time which this one I actually remember, a few months ago in June when I got my tonsils and adenoids out, the doctors were nice funny and caring and made me feel a lot better, I got in and out of there pretty quick and the surgery and it’s recovery went great! Thank you Hurley!

I can not say it enough! My experience EVERY time with EVERY employee has been near flawless and perfect. My entire pregnancy and the birth of my child was absolutely wonderful. Nurses, residents, doctors, emergency room staff, admitting receptionist, obgyn receptionist Tiffany, lab technicians, anesthesiologist, and the main residents that helped me during my birthing experience. Macy, Manny and another gal I didn’t catch her name. Yes, I listed them by first name because that’s how comfortable they made me feel!

During my stay at Hurley, I had excellent care, by everyone who came in contact with me. I was treated with respect, care and compassion. The Dr's, nurses, and other support staff were amazing! Definitely top notch care!

Worst place ever. ER tells you to go to urgent care because it's faster. Urgent care sends you over to ER so you can sit in the lobby for hours. 6 hours wasted here and counting and it's the same everytime you come here. If I wasn't hurting so bad, I'd leave.

All the “women” staff I’ve encountered would rather sit in their own blood with a hospital pad than to let a patient use a tampon. Starting to believe all these “women” aren’t or are NASTY NASTY ladies. What do the staff dip their tampons in is my question?????

I've been meaning to put this review up for a couple years now. I can not say enough good things about the incredible care my husband received during his stay in the neuro/trauma ICU unit. From the nurses and staff to the team of doctors helping us Navigate unknown territory, we cant thank you enough. Sometimes life throws scary unexpected circumstances your way & I will be forever greatful for the care my husband was provided & because of this, along with many other facilities, he has made a tremendous recovery from what could have been the end for him. Forever greatful 💖

Great hospital but make sure the security workers and vallet parking don't steal your house keys on the way in or out. Also nurses will try to to steal your sensitive personal belongings when you are sleeping. A couple of Nurses have gotten into my personal belongings and accessed my phone or keys while I was asleep.

My husband had surgery there and the nurses who took care of him were awesome!! The RN on 3rd shift went above and beyond for the roommate, who was extremely demanding. All the staff and doctors were helpful and took good care of him.

Hurley has bittersweet memories for me. First, I was born in Hurley. Second, my brother and sister were also born in Hurley. Hurley was my mother’s employer for over 28 years. She was once assistant head nurse of Pediatric Pyschology years ago. The sad part is that it is also where my mother took her last breath on August 19th, 2023 at 1:10am. I miss her so damn much. Peace.

One of the best stays iv had at a hospital under the circumstances..All the fine people in the trama center were just Aces good people that want to help you get better. If you happen to be in need of there care trust you'll be taken care of 100%. And honestly the food was pretty damn good too. Thanks again Hurley for helping me get back on my feet. -Albert Lake

We had an amazing experience with the same day surgery team today. All the staff was friendly, informative & had great bed side manner. The volunteer in the same day surgery waiting area was very friendly and had a great personality. We will highly recommend. Thank you-your kindness matters!!

I visited around 7pm on 7.15.23 and I had just had a really bad experience at McLaren. The younger dirty blonde haired nurse with glasses was my nurse who took all my information and I was really worked up and he handled it really well. thank you!!

If I could give this place a zero, I most definitely would. I went there for an appointment and I asked a month prior if they accepted my insurance. The woman on the phone was rushing me and she still made an appointment, so I assumed yes. Especially since they asked me on the date of my appointment that my insurance was correct. But little did I know, they didn't ask for my insurance card. They didn't ask for my ID. So I was billed for 300+ when is have MEDICAID. I called to get this issue resolved. They told me it was, and a week later, I got a letter stating I still had it, and I could do a payment plan. The situation here is god awful and I will definitely not be going back. Nor will I recommend this place to anyone. Do not be surprised if they bill you randomly. Lastly, I work in the medical field. I work front desk. I get that sometimes things are misplaced or it gets super busy. But usually after 'fixing' the issue once, it shouldn't happen again. And you should take ID and insurance everytime. Especially with new patients.

Had two of my baby's here, first one everything went well. Second one everything is fine but they act like it's a prison here and won't discharge us because someone's too power hungry. You'd be better off finding medical care in a different country then going to this hospital.

Great service. Great staff. Very knowledgeable. Received good treatment in a timely manner even tho they were busy and it was Christmas eve. My nurse.. Kat was very nice person seemed like she really enjoyed here job making a difference in people everyday lives

While good with my Grandson's surgery, there was a great deal of miscommunication! A couple of hours worth! Talking to different offices, but they did not talk to each other. They DEMANDED BOTH Guardians be there. This caused more problems & damage to my husband because he couldn't take his medication. My Husband is awaiting open heart surgery & missed several medication s he was supposed to take. I did ALL the signatures. I could have left him home. There was NO Reason to endanger him for this. There was only one parent for other patients. Other hospitals have charging stations. My phone went dead & they couldn't contact me. Always take a cube & cord. Lesson learned. Nurses were good, Dr good. Cafeteria food is nasty! The chairs were so uncomfortable!

Make the drive to memorial hospital in Owosso, my son and I should have, they only employ professionals who are absolutely passionate about their jobs. Can't speak for the whole hospital, there are a couple graceful toke d in the building. The police at memorial are more helpful and understanding as well. Make the drive.

My dad received care yesterday evening through today at Hurley, and I want to share some highlights on his quality of care. While the wait was long, this is expected given the staffing shortages many hospitals face and the increased number of patients seeking medical care. I do not fault Hurley for the length of the wait because this is a universal problem, and everyone is doing their best under these circumstances. I first want to hightlight an absoltuely outstanding RN who cared for my dad in the emergency room, Jenna. Jenna’s bedside manner was genuine, empathetic, and caring. Jenna was able to ensure that my dad received the care he needed, while creating a safe space where my dad felt a sense of ease. Jenna also ensured I was comfortable while we waited and offered me a warm blanket and something to drink, checking in often. She even went out of her way to grab me a hot coffee since it was 4 am and the cafeteria was closed. Our stay was long in the ER until he was admitted; however, I felt confident my dad was in the best of hands during this time. Jenna, if you see this, thank you for being such a light by showing true compassion for your patients and a sense of warmth. Your nurturing approach to my dad made the most significant impact on him when he was feeling confused and unsure. Both doctors who treated my dad in the ER were professional and thorough. They ensured they gave my dad the tests and medical care he needed. Our second ER doctor talked with me about my dad's condition and any concerns. They were also wonderful. Once my dad was admitted to the hospital, we switched nurses and had Pete. Pete was kind, compassionate, and attentive to my dad. He offered his hand when my dad became emotional and gave my dad reassurance that he was in a safe space. He was friendly and made my dad feel more comfortable. Thank you, Pete! All of the nursing staff and doctors that we interacted with during his stay were really amazing. Everyone has different experiences at hospitals, and not everything will be perfect; however, I was incredibly moved and impressed by the fantastic care he received from Jenna, Pete, the ER doctors, and other nursing staff.

Took my toddler son to Hurley ER today and his pediatric nurse, Gwien, treated us horribly. She was extremely unprofessional and unkind. Lacked bedside manner of any kind. Was very rude and snarky. Told me twice to keep an eye on him so he doesn’t get hurt there too.” (Had opened a cabinet when she walked in and another time was just playing) As we were leaving, I asked for a bag to put his belongings in and she went to hand it to me and would NOT let go. Pretty much had to pry it out of her hands. Then she told me to “make sure I kept his bandage tight so he didn’t suffocate.” She was also rough with my son when giving him his medicine and only talked to him when there were doctors in the room. She does not belong in an ER working with children. As for the doctors, they were wonderful with my son and treating him and the Head Nurse was kind to us.

They say they're the best ER for trauma one. I went in with a gunshot wound, I was put under as Jane Doe. This hospital staff are so incompetent that the secretary in the ER waiting room literally did not care that me and the paramedic was telling her that I am Jane Doe and you cannot put my name in system. So that's very incompetent woman of her job decided to stand up and scream my name for everyone in the emergency room to here. If you ask me it kind of felt like she was helping the people finish me off. I would not trust a living soul at Hurley to do anything. If you can go to another hospital go. And for the love of God do not get a nurse by the name of Kelsey. She is the grim reaper and does not have a care in her soul for another human. She is a nurse in the ER

My son was in a terrible car wreck in Flint right before Christmas. He was pretty banged up, including a broken jaw. We mostly had good care, but something needs done about Dr. Ronald Stewart DDS. I have personally left him a negative review. He is the rudest doctor I have ever met and we had issues with him in hospital and outside of hospital when it came to after care. His office is disgusting and he shouldn't be putting his hands in anyone's mouth in that environment. I have much to say and would like to talk to someone at the hospital about this very unprofessional professional.

My 6 year old son was burnt on the neck and top of shoulder 2nd and 3rd degree burns. We went to the ER in Caro and they treated us and recommended us to the Hurley Burn Unit to call the following morning. Well I called and waited on hold for 2 hourse finally leaving a voicemail with no returned call. Called back later that day waiting on the line for 3.5 hours and no answer resulting in another voicemail. No returned call. I called the following day I was transferred to 3 of the wrong units before getting the the burn unit for once again no answer or call back. Going on day 3 and no call back or answered call yet. I guess he doesn't need to see "the best burn unit". Not even a courtesy call back for instructions or anything Im very dissappointed.