National Land Transport Authority image

National Land Transport Authority

Department of transportation

😠 The worst customer service ever. They have no idea what they are doing. The people at the information desk tell you one think, then you wait for an hour to find out that they have you wrong advice. Only one race of people work here. Where is the diversity. People often mention time, service, staff, people, officer, long, office, queue, waiting, officers,


Address

National Land Transport Authority, A1, Port Louis, Mauritius

Contact

+230 202 2800

Rating on Google Maps

2.20 (433 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 9 am to 3 pm
  • Tuesday: 8:45 am to 3 pm
  • Wednesday: 8:45 am to 3 pm
  • Thursday: 8:45 am to 3 pm
  • Friday: 8:45 am to 3 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: time (14) service (11) staff (10) people (9) officer (9) long (8) office (8) queue (7) waiting (7) officers (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 ikc 5 years ago on Google
    The worst customer service ever. They have no idea what they are doing. The people at the information desk tell you one think, then you wait for an hour to find out that they have you wrong advice. Only one race of people work here. Where is the diversity.
    6 people found this review helpful 👍

  • 1/5 shane d. 3 months ago on Google • 147 reviews New
    One of the worst services on the Island. You go there make a long queue to take a number, then you start playing musical chair waiting for your turn🤔 what is the purpose of taking a number if you still have to queue up moving from chair to chair? Hellooo we are almost in 2024 put a digital screen with the calling number on it. Ok done that queue you expect the people serving you to be kind or smiling? No wrong again, you have people frustrated from there job, there life etc. For example the big lady at the transfer office was on the phone talking about her personal stuff, and it was like you were bothering her. Should get professional and gentle staff, and get a better service, we really should improve this service.

  • 3/5 Thierry F. 1 year ago on Google
    Going to the NLTA is never gonna be a pleasant place to go. Because of the lack of fresh air inside the building, the slowness of the officers there in doing what they are being paid, the crowd inside with no respect for sanitary precautions in place due to restrictions put by the government itself. I was quite happy to notice how rapid the officers were and being effective yesterday. Not yet good mannered (not for all of them), but interesting progress is always welcomed. Still, it is a nightmare to find a parking for your vehicle.I left my car at 1.5 km away and had to walk back this journey.
    3 people found this review helpful 👍

  • 2/5 Audren L. 3 months ago on Google • 19 reviews New
    Lengthy, inneficient and slow. Improvements are needed. You can easily spend a day waiting for what you need to do. Needs to be modernized and placed online for car registration and ownership transfers. It's 2023 people.
    2 people found this review helpful 👍

  • 1/5 Clarel 10 months ago on Google
    Very very very poor service. I reached there at 11:30, went to the information desk, cleared everything with the officer. Was given a ticket, waited for 2 hours only to hear from that I was missing some documents and would need to come back again. Went back to the Information desk. They say they are not responsible, and that time I was given the "full" list of documents I should bring. I left with 2 full hours uselessly wasted.
    2 people found this review helpful 👍

  • 2/5 Yashvin A. 1 year ago on Google
    Everyone will agree that they seriously lack staff. Not their fault but rather a political / decision making move is needed here. Else, staff are friendly and understanding.
    2 people found this review helpful 👍

  • 1/5 NiVz R. 5 months ago on Google • 34 reviews
    No Parking for Customers and Business Purposes Closes too early Slow service Not open on Saturday which is a major drawback for the public Service and Management getting worse and worse each month I guess the NTLA that at a time had good potential of improving, is long gone It's a shame.
    1 person found this review helpful 👍

  • 5/5 Dominic S. 1 year ago on Google • 20 reviews
    Friendly and helpful staff. Get there early and you'll be done and out early. Doors opened promptly at 08h30 with staff to verify documents and issue ticket numbers. At 09h00 on the dot, the screens lit up with numbers being called. Assisted by a welcoming and helpful member of staff and I was out within 12 minutes, all done. Well done.
    1 person found this review helpful 👍

  • 1/5 Yashwini S. 9 months ago on Google • 3 reviews
    Such a shame to deal with them. The officer is never at the office clearly he doesnt work. Everyone that answers your call doesnt have any power to do anything or answer any question without the officer and the officer obviously goes out everytime or isnt at the office 😅 Called them 10 x , still waiting for the famous officer, every call receiver will tell you the same dialogue to keep you on a never ending waiting time period. Truly disrespectful. Waste of time and energy.
    1 person found this review helpful 👍

  • 4/5 Adrien N. 2 years ago on Google
    It was good. The officers are really helpful. P.S the horse power section #electric_bike
    1 person found this review helpful 👍

  • 5/5 Harley J. 1 year ago on Google
    Awful experience. Reach there at 1p.m, got ticket 4285, and they were serving 4152. I have two vehicles to transfer. I was received by the cashier at 4.15 p.m and he said that after 3p.m, only 1 vehicle will be entertained. I vehemently explained that I arrived at 1 p.m and I am not faulty if it's only at that time that I am at the post. No understanding at all. No officer in charge to say my grievance. Really poor service!!!
    1 person found this review helpful 👍

  • 4/5 John P. 1 year ago on Google
    Long wait. Toilets DISGUSTING. Staff not to bad.
    1 person found this review helpful 👍

  • 1/5 Ashvin M. 2 years ago on Google
    Went on Thursday 20th January 2022, was slow as usual, waited 2 hrs for putting an additional sheet in my horse power, thing that can be done in 15 seconds. There are 20 counters, only 7-8 were open? Why? Under staff? People on leave? Sick leave?
    1 person found this review helpful 👍

  • 3/5 Tibo L. 2 years ago on Google
    Attendant was kind but you need to be patient. Be ready to spend a full morning or a full afternoon there. 21 guichet available but only 11 were working. At lunch time only 3 guichet working. More than 100 people before me. It took me more02:30 hrs to see the attendant and get my document.
    1 person found this review helpful 👍

  • 1/5 Geetanjalee K. P. 1 year ago on Google
    I had to come to NLTA Flacq to pay the road tax ( i have a fine on it reason why i cannot go pay at the post office). Yes, since Tuesday i am coming here but everytime its like they have given the ticket required for the day and no more ticket should be given out BECAUSE they are in short of staff. And meanwhile the staffs there take much more time as required to get the requests of customers. If you came early at 9am you will be attended at 2pm. Gentle request, hire more staff, you know how many graduates are looking for jobs? Instead of everyday telling you are out of staff, try to be efficient. Very very bad service. Thank you
    1 person found this review helpful 👍

  • 3/5 Gambia and Senegal Zakat and S. 3 months ago on Google • 19 reviews New
    long queue before being served. Use of modern technology could have made the job much easier and time saving.

  • 4/5 Khoshand G. 4 months ago on Google • 19 reviews
    - Service has improved considerably. - Less waiting time. But still room for improvement - Should reserve a counter for Car Dealers for mass registration of brand new cars

  • 1/5 Amy T. 3 months ago on Google • 7 reviews New
    Such a shame. Officer incorrectly charged for removal of vehicle fee for a perfectly in order vehicle and NTA has audacity to refuse to process for a refund. Seems online payment of declaration of several years are not acknowledged and cannot be seen on their system.

  • 1/5 Jon S. 2 years ago on Google
    Wow. We ve waited more than 5 hours. Never want anyone to go through this.

  • 1/5 Seb G. 2 years ago on Google
    Very slow, communication problems, too much too wait even if you come early. Division of counters must be done. As you can come to do something like bcarrier but you will have to wait in the same queue with other people who are here for something else. Chairs are broken. It's dark inside. You don't hear anything when the counter employee is talking to you. For a government office who is making a lot of money it's very bad service given to the public. Money should be insvested to renovate that place and to manage it better.

  • 1/5 Ajmal T. 2 years ago on Google
    Catastrophic. Bring your food and water

  • 1/5 Kim G. 2 years ago on Google
    Not possible to rate this place. The systems are archaic and leave too much room for fraud. The queues and wait is simply unseen in Mauritius. No point in improving the road systems if the car registration system is not rehabilitated completely.

  • 3/5 Steven Ah Tsang C. 9 months ago on Google
    As usual, long queue, be very precise at the sorting reception.

  • 1/5 aniketh b. 11 months ago on Google
    Most worst service as always... They are never present when need them. Big parking problem...

  • 4/5 Saira B. 9 months ago on Google
    Waiting time was too long for payment of MVL - around 2 hrs. However, the advantage is that once paid at the NLTA, can onwards pay online

  • 1/5 Le Pilier L. 1 year ago on Google
    Worst experience ever. Lack of proper ventilation. Waiting is very very very long.

  • 1/5 Davesh B. 2 years ago on Google
    How do you call yourself an organisation? Absolutely no-one to take a call? How is someone supposed to organise his/her visit or request information? It's bloody 2021! Half a star is still too much for the rating.

  • 5/5 Kavilesh M. 2 years ago on Google
    Alphabetical order...less time...social distancing...keep safe

  • 3/5 Emmanuel M. 1 year ago on Google
    It was a long day of waiting,it would have been better if all the counter were working

  • 1/5 Pouppos M. 2 years ago on Google
    No proper information about papers to bring. Forth time been there to have all proper details clear

  • 1/5 Mahen Heerveen D. 2 years ago on Google
    Worse organisations I've ever experienced. Long waiting queue... No customer service but unfortunately everything that concern motor vehicles legal papers, we have to go there.

  • 1/5 emrith s. 1 year ago on Google
    waited for 2 hrs 30 mins for an ammendment of 5 mins on my horse power

  • 2/5 Maneesha M. 2 years ago on Google
    Atleast the officers are polite. The long wait, with those car dealers agents who occupy the seat for hours make the whole experience awfully painful. Have patience, patience and patience.

  • 1/5 Munian S. 1 year ago on Google
    NTA officers stopped me today 7/6/22 at la Laura.One officer told me to get out as my license plate number was not to the norms which had no british standard logo.I agreed to him.Told him did not change it to lack of time due to my work and will do the necessary.He started making silly comments about my work together with one of his colleague.He told me his name.At the same time one officer stopped a porsche.I immediately noticed its license plate was in 3D with no british standard logo.After talking to the driver the officer let him drove off.Does the law apply to only some persons? I think the officers should read the NTA customer service charter before doing their job.

  • 1/5 Kunal P. 3 months ago on Google • 1 review New
    I won't event rate this institution. It doesn't deserve to be rated a 1 star too. I reserved my personalised num plate a year ago and this month I purchased it. I got an email to go ti Plaine Lauzun Autocheck Centre to change my horsepower. I tried to call on different numbers to tell them i won't be able to make it but in vain. Arriving at Plaine Lauzun, at the enquiry office of Autocheck, a gentleman told me it's been more than a year the NLTA office has been moved to Cassis itself and it seems that their mail has not been updated. They just don't take your phone calls but they also send wrong email. They say it's the fault of their supplier, GOC etc but at least take the phone calls and reply to my mails to keep me informed about the changes. So unprofessional on their part. They put an online system just to say yes we have an online system. (which doesn't work as expected)
    2 people found this review helpful 👍

  • 1/5 Kumar J. 5 months ago on Google • 2 reviews
    More than 300 people to pay their road tax and only 2 officers out of 28 available at the cash officr. Its a great shame for Mauritius. The director was hiding when people were complaining. Cassis office is A shame and worst department of the Ministry
    1 person found this review helpful 👍


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