Stay away! Not enough staff, not easy to book, terrible service, therapist are not very experienced. Some therapist don't have a good command of language (understand the body or speech) and downright rude. Stay away!

I have been going to this Massage Envy for many years. I used to enjoy it and the services. When COVID hit they paused payments and now that they are “open” have reinstated the payments. The problem is you can never get an appointment, they are obviously grossly understaffed and my favorite facialist never came back after COVID. I now have 10 services racked up and can never use them because of lack of availability. You would think being a long time member would mean something, when I said I wanted to pause my membership to attempt to catch up, again they wanted to charge me. So basically your being charged for services you can’t use. I would not recommend this location to anyone.

I had a great massage that was restorative while also getting some knots out. My massage therapist was vaccinated and they had info out about their covid procedures. I felt safe. Both of us had masks on and it was still relaxing. Price was also reasonable.

Omg.... I went to get my facial for the 1st time and Dana is by far the best and amazing Esthethican! She gave me a microdermabrasion treatment and my skin hasn’t had a glow like this in a long time. Let’s not even talk about the staff especially Maria at the front who is by far incredible with her loving personality! They have made my experience by far the best ever and I am so grateful for Massage Envy! In addition, I also did a massage the day prior and I felt so refreshed. Thank you so much again for the wonderful experience. I highly recommended this location!

I got enzyme facial with estheticion Dana. She was so professional and kindly explained all the steps I received. I can see my face is clean and glowing. All staffs were so warm-hearted and store was very neat. I enjoyed so much my time in here, so I joined membership as well 🙌 Already counting time for my next visit 😍

I’m really not the complainer type but I have never had such a terrible experience at massage envy. I had a 60-minute massage that was so rough that I have soreness in my muscles and bruises on my body. The massage that I received was basically the therapist just really aggressively rubbing lotion on me. I couldn’t really relax at all because I was getting rocked forward and backward on the table for the entire time because his technique was to rub parts of my body up and down really fast. I feel worse now than I did before I went in. He also tried to crack my back….which I feel like massage therapists aren’t supposed to do? I genuinely question if he has a license. There were a few times that I had to tell him to go lighter on the pressure. He spent the first 15 minutes of the massage just pressing his fingers into the pressure points in my neck and front shoulders near my chest. I asked him what he was doing and he just said “pressure points, tender” in broken English He didn’t even do a full 50 minutes (which is what reception told me the actually length of a 60 min massage). I told the two women at the front desk that I was actually really disappointed, especially considering the massage was $135 not including tip. They were both shocked but ultimately told me that “Eric isn’t for everyone.” While they seemed sympathetic, they basically said “that’s just his style.” They offered to re-book me with someone else, but I told them I didn’t have the money to spend again. Their response was to offer me to buy a monthly membership, and the cost of the individual massages would be cheaper, which is really not a solution. One of the women said they could give me a free update if I booked another massage that day - which I said no again that I didn’t want to spend the money after having such a horrible experience. On my way out after I paid, they had the audacity to ask me if I left gratuity. I actually did leave him a tip because he bills to pay too, but good lord the balls on these women. I actually left in tears because the massage was for my birthday. Today, just one day later, I am both sore all over my neck and shoulders and bruised on parts of my body. For context, I’m a healthy 30 year old woman with no pre-existing injuries, but today, I have so much shoulder pain and feel like he tore a muscle in my arm when he was pulling on it. I will never go back to this massage envy again and hope that someone seriously investigates their staff. I don’t normally leave bad reviews, but since they didn’t offer anything to make it right I feel like it’s important that other people know what to expect.

Clean, friendly staff, great masseus, and affordable for monthly membership or occasional massages.

I enjoyed going to massage envy in Port Washington. We moved to Manhasset from the city. I was looking forward to finding a place nearby so I didn’t have to travel to the city for my massages. I’m glad I gave this place a chance. I’ve only used two therapists there - - Joy-Ann and Verdean. They know what they are doing. They ask questions every time to make sure you get the best service. Be aware, therapists like Joy-Ann and Verdean get booked so be patient and book in advance. Overall, the whole staff is professional, attentive and the place is so clean.

Friendly and professional staff. Clean facility. Chanel gives a wonderful massage- great communication, she listens to preferences and problem areas. Overall excellent experience.

Amazing massages. Therapists are super professional, create a calm atmosphere, and work through all the muscle kinks. Front desk is great. I leave feeling relaxed and an inch taller. Also really appreciate the covid-safety practices and his clean the place is. Highly recommend. Great value.

Some of the staff is wonderful, but the management does not treat their employees with respect and care. Multiple occasions I’ve seen and been told employees feel over worked.

Went for a facial, they were kind enough to give me a last minute appointment. However, I emphasized several times that my skin is extremely sensitive and red (which should be apparent to the esthetician anyway) My facialist: • Wore rubber GLOVES the entire facial (ouch) • Never covered my eyes under the bright light • Steam machine was HOT and too close to my face - (I actually spoke up about this once because I was burning up) • Extractions only took place on the bridge of my nose? She did not look at a single other area • I left with crusty stuff on my face Overall, just not a great experience

I have been going to Massage Envy regularly for the past few years. Outstanding experience every time. Joyanne has been my massage therapist since the beginning. Prior to that I have had massages at many places for the past 30 years but JoyAnne is by far the best massage therapist I have ever had anywhere. Also, Barbara and the other people at the front desk are always so wonderful.