1/5 Tanya L. 2 years ago on Google • 1 review
Myself
and
my
family
(Husband
&
3
children)
stayed
here
over
the
weekend
(30th
July-1st
Aug
2021)
First
impressions
were
OK,
then
we
entered
our
"Family
room"
it
was
clear
it
hadn't
been
cleaned
in
a
very
very
long
time.
Water
was
running
orange,
toilet
was
literally
black.
Dust
was
unbelievable
and
bed
sheets
were
not
clean.
I
complained
to
a
staff
member,
Mark
I
believe
his
name
was.
He
said
he
would
call
the
cleaner!!!!!
THEY
DONT
EVEN
HAVE
A
CLEANER!!!!!
I
left
and
did
my
own
thing
for
the
day.
Returned
to
be
told
by
Mark
that
my
room
had
been
changed.
Great
I
thought.
No!!!!
The
bed
sheets
were
stained,
carpet
stinking,
shower
growing
mould
and
the
complimentary
tea/coffee
was
over
a
year
out
of
date
along
with
complimentary
biscuits!
Kettle
was
just
vile!!!
The
whole
place
stank,
staff
were
very
rude
and
unapproachable.
On
the
last
day
of
our
stay
we
had
breakfast
(which
was
the
only
good
thing)
and
checked
out.
Nobody
was
there
to
check
us
out,
it
was
left
to
the
cook
(Alan)
to
do
this.
The
guy
whom
Alan
spoke
with
over
the
phone
said
i
was
being
charged
£275!!!!
I
declined
and
paid
what
I
was
quoted
from
the
manager
who
I
was
told
left
the
day
before
we
arrived!!!!
Even
the
quote
I
paid
was
over
priced
for
living
in
squalor!
The
whole
place
is
disgusting,
staff
terrible
and
they
literally
have
no
manager
nor
a
cleaner?!
Place
is
a
joke
and
Mr
Poole
should
be
very
ashamed
of
himself.
Will
never
be
back
and
I
highly
recommend
you
stay
away
from
this
place
until
they
get
a
new
manager
and
appropriate
staff!
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