Before scheduling at this practice, I called and asked if they would be welcoming to fat patients and was told that they welcome patients with all bodies. At my first appointment with Elisabeth Robinson, I got a weird vibe. After leaving this appointment, I received an appointment summary electronically listing a diagnosis that WAS NOT DISCUSSED at my appointment. When I called to express that this made me uncomfortable, I was gaslit and told that I was wrong. I stated I would be ending my care. The next day, I received a call from Elisabeth asking me to consider staying on as a patient with this diagnosis removed from my chart and I agreed. Several weeks later, I received a discharge summary in the mail. When I called to inquire about this, i was told that the conversation where the provider asked me to stay on as a patient was not documented. I was read a piece of charting where the provider described me as “being emotional”. This was completely unprofessional. I asked to make a formal complaint about the treatment I had received. The person who called me back was dismissive, argumentative, and stated that the conversation that happened on March 15 in which the provider asked me to stay on as a patient was documented on March 14, leading me to believe that the provider amended the documentation in my chart after the initial complaint. I was told that the provider “is a wonderful provider” as I was attempting to provide feedback on an incredibly harmful experience. No one should go here, and it is especially not a safe space for fat patients.

Insane billing. $390 for a "new patient" appointment where they only asked me my medical history (I already provided my records ahead of time) and what I want out of my healthcare. I was under the impression this was a physical appointment all along (which would have been *free* with insurance), but nope. To my surprise, at the very end the doctor told me "ok great let's schedule that physical for 2 weeks out". They're contacting that I pay the full bill within a week or two of the appointment - several emails, texts, and mail. I've never been contacted by billing this quickly and relentlessly after an appointment. I was genuinely excited to have this appointment but now I feel taken advantage of.

I’ve had nothing but issues with this practice. The latest issue was today, New Year’s Eve. I caught Covid and called their on-call service to get prescribed paxlovid. Paxlovid is for people with mild to moderate Covid symptoms to stop the progression or a potential progression to a severe infection. If you’re a high risk, patient, which I am. The nurse said their office protocol is that they are not going to prescribe the medication to patients with mild to moderate symptoms, unless they are severe enough for hospitalization. Why the hell would I be calling you if I needed to be hospitalized?! She said it is not going to be prescribed and that’s the offices protocol during the holiday. So clearly the practitioner just doesn’t want to be called for something that they consider minor. The nurse started arguing with me over my symptoms and what she considers to be mild and something that will not progress. She clearly has so much experience as an in the office nurse, and the holder of a crystal ball. I explained to her that as a respiratory therapist, I have seen 25 year old men die with Covid. So I would like her to call the practitioner and have them call me because at this point the arguing was getting ridiculous. The nurse called me back and said the nurse practitioner on call doesn’t foresee my symptoms getting worse but they will call the prescription in anyway. Why, does this practice make things so difficult? It’s a simple request to stop any potential progression of disease. As patients, we should not have to fight for every little thing to do with the care of our own bodies. This practice makes things difficult, and they are not progressive-thinking practitioners, and they do not put their patients first. You can also never get a hold of anyone of consequence unless you make an appointment and pay a co-pay. I cannot recommend this office at all and I will be switching primary care physicians as soon as I can find someone.

I have had such a difficult time finding a good pcp one who doesn't rush me through visits and really listens and is compassionate!!I wish I had come her a long time ago!!Dr.Kimberly Russell is a perfect fit for what I need! I am a complex patient and she has truly made a huge difference in the care I truly need. I've been with her now for almost 4 years,and she is AMAZING!!!

Nicole Rembisz , my nurse practitioner, and her nurse Morgan have been extremely helpful with my healthcare needs and prescription medications. Both of these professionals listen to my needs & requests. I have always felt listened to, and as a patient this is very important. I am not in the best of health at this time due to an emergency appendectomy, that unfortunately came with many complications. Nicole has been very supportive through this journey, and I’m thankful to have her as part of my healthcare team. Anyone who is looking for a provider I would highly recommend Nicole. I have been with her for many years and her care and concern for patients is unmatched.

They helped me resolve a complex issue with an FSA. The staff and doctor kindly took time out of their schedule in order to assist me via message and in person. In the end, insurance accepted my claims. Diligent work!

I was not happy with service when I went to this organization a few years ago and more upset after several YEARS of them continuing to text me “ reminders to make appmnts”. I have called several times and spoken to admin to get it to stop. They say they will take care of it and never have. I plan to file withBBB if they don’t finally stop the texts.

The team at Whole Life Health Care is consistently wonderful. They are friendly, knowledgeable and respectful. My practitioner is Kim Russell, and she is very knowledgeable. I am an active researcher and participant in my healthcare and I usually have a lot of questions and opinions about treatment options- Kim never rushes me, listens carefully and makes me feel like I am able to have some agency over my healthcare. The energy at the facility seems upbeat - it seems the staff is happy there, which is nice to walk into as well. I have never had an unreasonably long wait, either. Wonderful practice overall.