Não comprem nunca um produto desta marca, eles não têm assistência e nem contacto em Portugal, se ligas para a Lenovo, a chamada vai para a teleperformace, a assistência é com a IBM, e fica um jogo do empurra a questão um para o outro. Adquiri uma assistência premium que é a mais cara, e lá diz, o técnico em sua casa no dia seguinte, faz 4 dias e nem sinal. Péssima experiência.

(Translated by Google) I sent my Lenovo AIO 520S-23IKU to Enametech, which I purchased in January 2018. Although I had issues with randomly disconnecting from the beginning, which I never complained about, this month (12/2020) simply stopped starting. Enametech indicates that it is a defective motherboard and presents me a budget of 685.00 EUR for repair. A machine that cost me 1300.00 EUR, which is not yet 3 years old, and which already needs a new motherboard, with a cost of 685.00 EUR ??? I have already given instructions for returning the machine without repair, and my connection to Lenovo ends here. Right now in the same role is already a new Asus in operation (with a value of 900.00 EUR), and as a business customer of years with HP equipment, Acer, Asus, always with excellent durability, and usually only replaced by becoming obsolete, I am very disappointed with this first Lenovo experience, which leaves a brand image of poor quality and reliability. (Original) Enviei para a Enametech o meu Lenovo AIO 520S-23IKU adquirido em Janeiro de 2018. Apesar de ter desde início questões de se desligar sozinho aleatoriamente, que nunca reclamei, este mês (12/2020) deixou simplesmente de arrancar. A Enametech indica que se trata de motherboard avariada e apresenta-me um orçamento de 685.00 EUR para reparação. Uma máquina que me custou 1300.00 EUR, que ainda não fez 3 anos, e que precisa já de uma nova motherboard, com um custo de 685.00 EUR??? Já dei indicação para devolução da máquina sem reparação, e por mim termina aqui a minha ligação à Lenovo. Neste momento na mesma função já está um Asus novo a funcionar (com um valor de 900.00 EUR), e como cliente empresarial de anos com equipamentos HP, Acer, Asus, sempre com uma durabilidade excelente, e habitualmente apenas substituídos por se tornarem obsoletos, fico muito desiludido com esta primeira experiência Lenovo, que deixa uma imagem de marca de pouca qualidade e fiabilidade.

(Translated by Google) WORST CUSTOMER SERVICE, Biggest embarrassment of the company where it hides and avoids answering the customer, but never mind that it will reach Lenovo USA's ears, even if it spends the repair money on calls. But Lenovo Portugal loses much more than I do. Good luck and if you want to buy Lenovo don't buy worse customer service ( I would give 0 stars but to publish I have to give 1 star) (Original) PIOR SERVIÇO DE CLIENTE, Maior vergonha de empresa onde se esconde e evita responder ao cliente, mas deixem lá que vai chegar aos ouvidos da Lenovo USA , nem que gaste o dinheiro da reparação em chamadas. Mas a Lenovo Portugal perde muito mais que eu . Boa sorte e se quiserem comprar Lenovo não comprem pior serviço de apoio ao cliente ( Dava 0 estrelas mas para publicar tenho de dar 1 estrela)

Do not buy lenovo products !! I was cheated and could never speak to customer service. They are terrible, avoid problems. scammer

Excellent customer support! 😊

(Translated by Google) Bad experience when buying a laptop on the online site. I made the purchase using my credit card, however I wanted the billing information to be in my girlfriend's name. They canceled the order because the cardholder must match the billing address. I had to contact support in English to find out that this was the reason. I missed the promotion because I'm still waiting for a refund after more than 2 days. Unfortunately, I do not recommend buying online. (Original) Péssima experiência na compra de um portátil no site online. Fiz a compra utilizando o meu cartão de crédito, no entanto queria que as informações de faturação fossem em nome da minha namorada. Cancelaram a encomenda, porque o titular do cartão tem de corresponder ao endereço de faturação. Tive de contactar o suporte em Inglês para saber que se tratava deste motivo. Perdi a promoção, porque ainda estou à espera do reembolso passados mais de 2 dias. Infelizmente, não recomendo a compra online.

(Translated by Google) I bought an IdeaPad 330. BAD choice. Soon after turning on and during the Windows update, a window appeared asking for BIOS update. And after 2 minutes, the screen went black and Lenovo blocked. AND YOU CAN NOT RETURN A PORTABLE COMPUTER. After 24 hours, it is still locked. Not even a computer store has so far solved the problem. So do not spend your money on that brand. Flee to the competition. (Original) Comprei um IdeaPad 330. PÉSSIMA escolha. Logo após ligar e durante a atualização do Windows, apareceu uma janela solicitando atualização da BIOS. E depois de 2 minutos, o ecrã ficou preto e o Lenovo bloqueou. E NÃO SE PODE DEVOLVER UM COMPUTADOR PORTÁTIL. Passadas 24h, ainda está bloqueado. Nem uma loja de informática conseguiu até agora solucionar o problema. Portanto não gastem vosso dinheiro nessa marca. Fujam para a concorrência.

Horrible customer service, no one knows an answer to any questions and they keep redirecting you to a different phone number that no one answers

A brand horror! I purchased an IdeaPad Chromebook model from El Corte Inglés that unexpectedly blocked and restarted every day, successive times. Went to Levono for repairs and they just did tests, they didn't fix anything. When we picked up the equipment, we immediately tested whether the problem persisted. I terminated the contract and requested a refund; but, not before having to wait an unreasonable amount of time for a supposed repair, and without the right to replacement equipment during the waiting time. Lenovo never again, Chromebooks much less so, and El Corte Inglés ditto.

A minha avaliação não é 5 estrelas, apenas pelo fato do canal de comunicação/contacto é ser feito apenas em espanhol ou inglês. Lendo os comentários por aqui (Google) tive um certo receio de que teria problemas com o serviço. No entanto, foi tudo muito rápido e transparente. Fiz a compra de um portátil na sexta-feira pós o horário de expediente, e na segunda feira a minha encomenda foi aceita e encaminhada. Na terça-feira às 11h da manhã estava em minhas mãos. O portátil está a funcionar perfeitamente, e como prometido. Estou satisfeito com o produto e serviço. Achei importante publicar a minha avaliação também. Obrigado.

Really, terrible and unprofessional service be worn don't fix it with them in Portugal disgrace for a computer company they don't know the work

Hello! Last 02/24 I bought a Legion 5 that arrived at my house and it didn't work (€1500 by the way)!!!! We tried tirelessly to contact you to exchange or return the product and you always pass the responsibility on to someone else (in technical support they say I have to speak to the sales department, the sales department says I should wait for contact from the carrier and the carrier doesn't even sign! Meanwhile, the emails I send go unanswered from you. It's been a month and the situation is no closer to being resolved. It was a huge investment with money that cost a lot to earn in the hope of having good equipment to work with. I write here because I have reached a point of despair. Should I accept that I lost the equivalent of 2 minimum wages? I can only advise: do not buy from this brand. Escape to the competition.

Horrible service.

Péssimo apoio ao cliente. Estou há uma semana para fazer uma devolução e já entrei em contacto de diversas formas, sem nunca me darem confirmação que a devolução vai ser feita. Dizem que respondem ao fim de alguns dias úteis, o que não é de todo adequado, já que o prazo de devolução é de 14 dias.

Adquiri a 04/02/2023, smart Performance, já tentei por todos meios resolver o problema, têm em seu puder comprovativo do banco a autorizar pagamento, até esta data, tudo se mantém.

Péssimo serviço de assistência ao cliente e as datas de envio dos artigos é tudo uma mentira, Artigos que dizem ser enviados em 2 semanas para aliciar o cliente mas na realidade demoram mais de 4 meses. Sinceramente não recomendo, é uma dor de cabeça lidar com a lenovo

The entire online shopping experience, as well as the after-sales service and customer follow-up, are a disgrace. Speechless.

I am a Premium Support customer, I cannot recommend the service due to the lack of rigor and willingness to help the customer. I respect the need to carry out a diagnosis, but the team demonstrated a lack of desire to find a solution quickly: Demanding videos of an internal problem with the laptop, not answering the phone or even transferring the call to regular technical service. To make the situation worse: When asked to provide the contact of a person in charge to whom I could express my displeasure, they said that this was not possible and I would have to do so to the person who would be on the phone with me at that moment.

I confess that Chat is just a virtual assistant, on the phone someone always answers with bad Portuguese. And these negative comments all cause fear that does not inspire much confidence. But I risked asking the virtual assistant for a voucher who instantly applied a €44 discount to my cart. I checked out and within 24 hours he arrived!

I don't recommend buying from Lenovo Portugal. They are dishonest and lie about delivery times, sometimes delaying them for months. I requested a refund several times and through different means, but they did not return my money. I definitely do not advise doing business with them

My recent purchase from +LENOVO was marked by a series of challenges and a lack of professionalism. After choosing a cell phone with express delivery, I encountered problems from the beginning. The store did not adequately respond to my concerns about the condition of the product, which was delivered with a dusty screen, the wrong charger cable and missing essential items (adapters, earphones and protective case). The lack of communication and significant delivery delays added to my frustration. Attempts to contact him by telephone were unsuccessful, and he was informed that responses by email would only be possible next Monday. I have shared my experience publicly in hopes of alerting other consumers to the negligence of and look forward to a satisfactory resolution. In short, my experience was disappointing, reflecting a lack of commitment to customer satisfaction and a clear disregard for quality standards in delivery.

I am very disappointed with Lenovo. I purchased a laptop and its bag online. I received the bag a few days later. The laptop arrived in Portugal within the agreed delivery time, but they didn't even deliver it. The carrier cited a lack of data to make the delivery (the same carrier that delivered the bag a week earlier), requesting the same from Lenovo. Nobody contacted me, neither Carrier nor Lenovo. They simply decided to return him to the base in the Netherlands. I contacted Lenovo (you have a machine that doesn't use seats and is missing some numbers... a shame) who tells me that they will send it back to Portugal. I am not at all happy with so much irresponsibility and lack of professionalism. I don't recommend buying online. I hope they resolve the issue as soon as possible.

DO NOT BUY ANYTHING FROM THIS BRAND. WORST CONSUMPTION EXPERIENCE EVER. ARROGANT POS SALE. THEY DAMAGE EQUIPMENT AND PASS RESPONSIBILITY TO THE CUSTOMER. WE RESPOND TO CUSTOMERS IN ENGLISH. THE COMPANY DOES NOT EXIST IN THE DATABASE FOR ONLINE COMPLAINTS. ONLY IN COURT TO PUT THIS COMPANY IN LINE OR FOR THEM TO NOT SET STAND IN PORTUGAL.