1/5 Valeria T. 2 years ago on Google
Terrible
experience!
Terrible
management!
I
went
to
Hard
Rock
Porto
on
a
Saturday,
21st
August
with
a
small
group
of
friends,
we
were
celebrating
one
of
my
friend’s
birthday.
At
arrival
we
had
misunderstandings
about
the
time
of
the
booking,
which
we
had
a
confirmation
by
email,
but
the
manager,
Luis,
insisted
in
arguing
with
us,
including
that
we
should
have
to
consume
and
pay
at
least
some
amount
of
money,
which
was
never
said
before,
not
even
on
the
booking.
Second
we
asked
for
the
second
flor,
which
was
asked
on
the
booking,
and
the
manager
was
arguing
about
it
as
well,
and
he
did
not
want
us
to
go
up,
but
we
insisted
and
we
went
to
the
upstairs
floor.
Note:
there
was
3,
4
tables
occupied
in
the
whole
place,
almost
empty,
for
a
Hard
Rock
on
a
Saturday
the
bad
management
might
explain
it!
And
the
worst,
we
had
taken
a
birthday
cake
to
celebrate,
and
when
asked
for
the
waiter,
he
dropped
the
cake
on
the
floor,
total
disaster!!!!
We
asked
for
a
proper
knife
to
cut
the
cake,
it
was
not
provided
by
us,
we
had
to
ask
for
plates
and
alternative
silverware
to
try
to
cut
the
cake!
And
when
paying
the
bill,
downstairs
with
the
manager,
Luis,
he
did
not
believe
in
what
we
were
saying,
that
the
staff
had
dropped
the
cake,
he
asked
one
member
of
the
staff
to
confirm
it,
he
was
doubting
on
our
word,
it
was
awful,
he
did
not
even
apologise
for
the
inconvenience!
Such
a
terrible
experience!
I’ve
been
on
Hard
Rocks
in
several
places,
several
countries
and
it
has
always
been
a
blast,
but
in
Porto
it
was
a
total
disaster!
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