Alok Arora, DMD image

Alok Arora, DMD

Dentist Dental clinic Cosmetic dentist Dental implants periodontist Emergency dental service

One of the Most Reviewed Dentists in Menlo Park


Address

695 Oak Grove Ave STE 300, Menlo Park, CA 94025

Website

www.alokaroradmd.com

Contact

(650) 321-1223

Rating on Google Maps

4.80 (416 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 AM to 5 PM
  • Friday: 8 AM to 5 PM
  • Saturday: 8 AM to 2 PM
  • Sunday: Closed
  • Monday: 8 AM to 5 PM
  • Tuesday: 8 AM to 5 PM
  • Wednesday: 8 AM to 5 PM

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rinni B. 1 year ago on Google
    The staff are generally friendly at this place. Beyond that, I was extremely disappointed with my treatment. The office overcharged me by $250 for my $400 treatment. They told me I had passed my insurance limit (I was well under it), so I would have to pay for most of the treatment out of pocket. I asked many times how this was possible — when I requested an estimate on my first visit, they quoted the $400 price. So I was quite concerned when that jumped up to $650 before my procedure. But they rushed past my questions, refusing to let me look at the bill for more than 20 seconds before making me sign it. I asked about three times to look over it properly, but they were clearly annoyed with my questions and dismissive; so I gave in, still sure that something had gone wrong. Don't let the people in this office bully you out of making sure you can afford the procedures they are recommending! The worst part, though, was that despite me asking them to rerun the estimates twice after my procedure, while I was still in the office, no one caught the mistake. It wasn't until I asked for my itemized bills for each appointment and did the math myself that I found out they had messed up. They also ignored my email for 3 weeks, and I had to follow up. Finally, I called, waited around 2 hours, and only then did I get a refund. I almost laughed when they tried convincing me I should keep the money as credit with them to use towards another treatment I could not afford. Anyway, I will say there are a handful of great people in this office. The receptionist, Vivianne, was very patient as I tried to sort through the mistakes they'd made with my bill, and even suggested specific programs my school has to pay for low-income students' bills, which was very kind. My hygienist in my first visit — I believe her name was Lily, but I'm not sure unfortunately — was also very understanding, caring, and friendly. But if you have any sort of budget — especially if you're a student — go somewhere else!!
    5 people found this review helpful 👍

  • 1/5 Chase G. 1 year ago on Google
    Ended up receiving a bill over a year old and had to pay $400 for a cleaning. Pretty sure I got doubled charged after my insurance or my insurance never got billed. Idk what's going on in this office. My friend also had a lot of billing issues going here as well
    2 people found this review helpful 👍

  • 5/5 Soren D. 10 months ago on Google
    I wanted to take a moment to express my huge appreciation for the exceptional care and attention Tessia provided during my recent dental hygiene appointment. Your dedication to your profession and genuine concern for your patients truly sets you apart, and I couldn't be happier with the service you delivered. From the moment I walked into the office, your warm smile and friendly demeanor instantly put me at ease. Your professional yet approachable manner made me feel comfortable throughout the entire appointment, easing any anxiety. I greatly appreciated the personalized oral hygiene tips you shared with me. Your practical advice and recommendations have already made a noticeable difference in my daily routine, and I'm confident that they will lead to improved oral health in the long run. Beyond your technical proficiency, what truly impressed me was your ability to make me feel like more than just a patient. You took the time to inquire about my dental concerns and listened attentively to my questions. Your genuine interest in my well-being made the entire experience feel warm and caring. I must also commend everyone at the dental office for the calm and comfortable, at the same time professional environment . It's evident that you and the entire dental team are passionate for your work which shines through in every aspect of your care. Thank you, Tessia, for everything you do! I'm grateful for the difference you've made in my oral health and for providing such a pleasant and stress-free visit. I'm looking forward to my next appointment and will gladly recommend you to my friends and family.

  • 5/5 Andi P. 9 months ago on Google
    Hands down, the best dentist in the area! I drive 90 minutes to go to him over other dentists in my hometown. Dr. Arora is fantastic!

  • 5/5 Tina M. 1 year ago on Google
    I have been going to Dr. Arora for years and heartily recommend him for any dental situation. These days competent, experienced and compassionate dentists are a truly rare breed and such is Dr. Arora. He is up on the greatest new technologies that make time spent with him well worth his fees. He is only satisfied when he knows his patient is happy, and has always treated me with great kindness. His team and colleagues are exceedingly competent and attentive. The office is cleaner than any one I have seen anywhere. This is a doc I trust, feel totally safe with, and so blessed to be in his care.

  • 5/5 ALICIA M. 9 months ago on Google
    Dr. Arora is and his team are always a pleasure to see. I enjoy my visits and appreciate their service.

  • 5/5 Ashley M. 1 year ago on Google
    I really enjoyed my visit. The staff was lovely, and my hygienist took the time to explain things to me. This was the first hygienist that actually showed me how to properly floss! I will definitely be staying with this group and recommend it to others.

  • 5/5 Silvia W. 1 year ago on Google
    Very friendly and professional ! I have an outstanding fear about Dentists and Dr Arora is the only one I feel comfortable with to do Dental work. Strongly recommended!!


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