1/5 Rinni B. 1 year ago on Google
The
staff
are
generally
friendly
at
this
place.
Beyond
that,
I
was
extremely
disappointed
with
my
treatment.
The
office
overcharged
me
by
$250
for
my
$400
treatment.
They
told
me
I
had
passed
my
insurance
limit
(I
was
well
under
it),
so
I
would
have
to
pay
for
most
of
the
treatment
out
of
pocket.
I
asked
many
times
how
this
was
possible
—
when
I
requested
an
estimate
on
my
first
visit,
they
quoted
the
$400
price.
So
I
was
quite
concerned
when
that
jumped
up
to
$650
before
my
procedure.
But
they
rushed
past
my
questions,
refusing
to
let
me
look
at
the
bill
for
more
than
20
seconds
before
making
me
sign
it.
I
asked
about
three
times
to
look
over
it
properly,
but
they
were
clearly
annoyed
with
my
questions
and
dismissive;
so
I
gave
in,
still
sure
that
something
had
gone
wrong.
Don't
let
the
people
in
this
office
bully
you
out
of
making
sure
you
can
afford
the
procedures
they
are
recommending!
The
worst
part,
though,
was
that
despite
me
asking
them
to
rerun
the
estimates
twice
after
my
procedure,
while
I
was
still
in
the
office,
no
one
caught
the
mistake.
It
wasn't
until
I
asked
for
my
itemized
bills
for
each
appointment
and
did
the
math
myself
that
I
found
out
they
had
messed
up.
They
also
ignored
my
email
for
3
weeks,
and
I
had
to
follow
up.
Finally,
I
called,
waited
around
2
hours,
and
only
then
did
I
get
a
refund.
I
almost
laughed
when
they
tried
convincing
me
I
should
keep
the
money
as
credit
with
them
to
use
towards
another
treatment
I
could
not
afford.
Anyway,
I
will
say
there
are
a
handful
of
great
people
in
this
office.
The
receptionist,
Vivianne,
was
very
patient
as
I
tried
to
sort
through
the
mistakes
they'd
made
with
my
bill,
and
even
suggested
specific
programs
my
school
has
to
pay
for
low-income
students'
bills,
which
was
very
kind.
My
hygienist
in
my
first
visit
—
I
believe
her
name
was
Lily,
but
I'm
not
sure
unfortunately
—
was
also
very
understanding,
caring,
and
friendly.
But
if
you
have
any
sort
of
budget
—
especially
if
you're
a
student
—
go
somewhere
else!!
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