I made an appointment for an ENT because I had ear infections caused by water that got into my pool. I explained to the doctor what had happened and she asked if I was healthy. My answer was yes, although I had a deviated septum that I refused to operate on. From this statement of mine, the consultation took on different contours. He described his curriculum to me, told me about the surgical methods he uses and after literally removing a lump of wax from my ears, he sent me to an adjoining room for an audiogram. So far so good, although I found it strange to be doing hearing tests with my ear completely blocked by otitis media. With the test in hand, showing me how my hearing was affected (of course!!! that's what took me there) he continued to convince me to have the surgery urgently, he sent me a request for a CT scan at another hospital that he recommended and immediately began predicting dates at a dizzying speed. I only had an ear infection! I left there swearing to myself that I would never go to that appointment again, which got worse when, for a consultation that would cost €30, I was presented with a bill for €115 for exams that were carried out without any advance notice of the cost and that I assumed they were part of the consultation. I won't go back to that place and unfortunately I see that there are more people complaining about the same thing. What a lack of ethics!

(Translated by Google) I DO NOT RECOMMEND!!!! Bad reception service. In 5 seconds it took me to get up because I was going to an orthopedics appointment and my knees were sore she changed her password and then she drew attention in an inelegant way. At the entrance, my husband who accompanied me and who helps me with medical decisions cannot enter while more than 80% of people had companions. There was an inelegant discussion between the attendant who could not understand that my husband understands these issues and helps me in a professional way (I am an athlete) to make serious health decisions and that he was also helping me physically to carry the bag and support me that day financial to pay for exams etc. At the time of payment, the lady was rude because my card did not pass and because in the midst of this stress I did not remember the password. Everything in the customer service area was horrible, bad weather, dark clinic, tense people and I didn't finish the exams because my husband cannot accompany me to the appointment and payment counter. She leaves the place totally desolate and all the employees do not have the skill and sentiment to make smart decisions, they are just robots who follow orders and treat patients who pay 80 euros for a 5-minute appointment as a number, in short, you go to this clinic to be treated badly, pay dearly, leave without a solution, go through stress and do not solve anything. Terrible! (Original) NÃO RECOMENDO!!!! Atendimento na recepção ruim. Em 5 segundos que demorei para me levantar porque eu ia a uma consulta de ortopedia e meus joelhos estavam doloridos ela mudou de senha e depois chamou a atenção de forma deselegante. Na entrada meu marido que me acompanhava e que me ajuda nas decisões médicas não pode entrar enquanto mais de 80% das pessoas tinham acompanhantes. Houve uma discussão deselegante entre a atendente que não conseguia compreender que meu marido compreende essas questões e me ajuda de forma profissional (sou atleta) a tomar decisões sérias de saúde e que também nesse dia estava me ajudando fisicamente a carregar a bolsa e me dando apoio financeiro para pagar exames etc. No momento do pagamento a senhora foi grosseira porque meu cartão não passou e porque em meio a esse stress eu não me lembrava da password. Tudo na área de atendimento ao cliente foi horrivel, clima ruim, clínica escura, pessoas tensas e eu não conclui os exames porque meu meu marido não pode me acompanhar até o balcão de marcação e pagamento. Sai do local totalmente desolada e todos os funcionários não tem habilidade e sentivilidade para tomar decisões inteligentes, são apenas robôs que cumprem ordens e que tratam os pacientes que pagam 80 euros por uma consulta de 5 minutos como um numero, resumindo, você vai nessa clínica para ser mal tratado, paga caro, sai sem solução, passa por stress e não resolve nada. Terrível!

(Translated by Google) The service was good, but having it within the group, and being referred to a doctor who, in 2 months, does not deliver the result of an MRI, is beyond my understanding! Be careful when notifying that this doctor takes a while to deliver the exam. In fact, it took me 4 months to deliver the MRI exam. It was only resolved after complaining to the competent authorities. (Original) O atendimento foi bom, mas ter dentro do grupo, e ser indicado para um médico que, em 2 meses, não entrega o resultado de uma ressonância magnetica, vai além da minha compreensão! Cuidado quando avisarem que esse médico demora um pouquinho para entregar o exame. Na verdade foram 4 meses para me entregarem o exame de RM. Só foi resolvido após reclamar nas entidades competentes.

Relatively small clinic, but with many specialties. Great service and high quality clinical staff. Direct access from the P1 car park at the Dragão stadium.

(Translated by Google) Very disillusioned with the service provided by the unilabs employee, when after I had taken the priority password for being pregnant (and even discharged for high-risk pregnancy), she tells me that pregnancy is not a disease and is not considered a priority. After that, he told me to wait and be attended to by the colleague next door (ie, he refused to attend to me). At no time did he question me about my pregnancy. When asked by me, he said that the priority passwords were for people with reduced mobility, I asked where that information was posted, to which he replied that she was saying it. I made a complaint in writing and I await a response in view of this situation that I consider at the very least shameful for such an institution as Unilabs. (Original) Muito desiludida com o atendimento da funcionária da unilabs, quando após eu ter tirado senha de prioridade por estar grávida (e até de baixa por gravidez de risco), me diz que gravidez não é doença e não é considerado prioridade. Após isto disse-me para aguardar e ser atendida pela colega do lado (ou seja, recusou-se a atender-me). Em momento algum me questionou sobre a minha gravidez. Quando questionada por mim, disse que as senhas prioritárias eram para as pessoas com mobilidade reduzida, eu questiono onde é que essa informação estava afixada, ao que me responde que era ela que o estava a dizer. Efetuei uma reclamação por escrito e aguardo uma resposta face a esta situação que considero no mínimo vergonhosa para tal instituição como a Unilabs.

Bad service. I've been waiting half an hour longer than I arrived earlier. It starts with a lack of information in the cardiology area. Then I activated the exam 10 minutes before the exam time. It's half an hour after the exam time and still no service. It's an absurd service. I was immediately informed that the doctor had been late. A class that does what it wants and still has time to spare. I only repeat this space as a last resort.

(Translated by Google) I recommend Professor Dr Espregueira Mendes and his orthopedics team as well as Ms. Marta who was wonderful as she organized the entire process for my wife's hip surgery. Thank you to everyone who is part of this great team, good health for all who continue to have always good results in your surgeries with no other issue one good act everyone (Original) Recomendo Professor Dr Espregueira Mendes e a sua equipe de ortopedia assim como a Senhora Marta que foi formidável como organizou todo o processo para a cirurgia da anca de minha esposa obrigado a todos que fazem parte dessa grande equipe muita saúde para todos que continuam a ter sempre bons resultados nas vossas cirurgias sem outro assunto um bem aja a todos

Apesar de não ter que reclamar dos profissionais que aqui trabalham, e o seu profissionalismo é do melhor que tenho visto, a clínica em si(logística, gestão) ficou presa no século passado. É imcompreensível como funciona a recepção, quer venha pedir informações, pagar, marcar consultas/exames ou já tenha consulta marcada tem de esperar toda a gente por toda a gente... Isto não se vê em mais lado nenhum em qualquer outra clínica até pelo telemóvel dá para fazer o check in. Estou a fazer fisioterapia e todos os dias tenho que tirar senha esperar, esperar e depois sou atendido para me darem um papel para entregar aos terapeutas...!!! Eles bem dizem para comparecer 15minutos antes, mas nem isso chega, a média de espera supera os 25minutos facilmente... Melhor ainda sabendo que várias secções têm uma "micro recepção" que serve apenas para receber o papelinho da recepção!!! Imcompreensível

(Translated by Google) Bad service, they make you wait for more than half an hour and they don't say when you will be seen by the doctor. Administrative failure with appointments and disrespect for the patient, on the part of the allergy doctor and his attendant. Better to look for another private clinic that offers better care. (Original) Péssimo serviço, te fazem esperar por por mais de meia hora e não dizem quando será atendida pelo médico. Falha administrativa com os agendamentos e desrespeito com o paciente, por parte do médico de alergia e sua atendente. Melhor procurar outra clínica privada que face meljor atendimento.

(Translated by Google) Terrible Podiatry Service!! Incomplete and faulty service!! The right thing would be to have the help of a doctor, especially an orthopedist. (Original) Serviço de Podologia péssimo!! Atendimento incompleto e com falhas!! O correto seria ter um auxílio de um médico especialmente ortopedista.

(Translated by Google) The 5 stars are especially for Dr. André Sarmento (orthopedist) and Dr. Célia Amorim (gynecologist) who is an excellent professional, very dedicated and with a special way of caring. I wanted a doctor of this specialty to accompany me skiing in Portugal. I do my exams when I go to Brazil just out of habit but I think I've luckily found my new doctor and she's perfect 💕 At the reception I had good service and today I had an excellent one but unfortunately I don't know the name of the very nice girl. Soon I will do physiotherapy there and hopefully it will be at the same level as it has been so far. (Original) As 5 estrelas são especialmente para o Dr. André Sarmento (ortopedista) e a Dra Célia Amorim (ginecologista) que é uma excelente profissional, muito dedicada e com um jeitinho especial de atender. Eu queria uma médica dessa especialidade para acompanhar me squi em Portugal. Faço os meus exames quando vou no Brasil por hábito apenas mas acho que encontrei felizmente minha nova médica e é perfeita 💕 Na recepção tive bom atendimento e hoje tive um excelente mas infelizmente não sei o nome da menina muito simpática. Em breve farei fisioterapia lá e tomara que seja no mesmo nível que tem sido até agora.

Das piores ou mesmo pior clínica que já fui. Primeiro parece que estamos a entrar num túmulo, tetos baixos, sem janelas e um corredor gigante. Péssimo para quem é clautrofobico. Na parte da unilabs lá no fundo, onde fui fazer os exames, estive mais de 25 minutos para fazer a inscrição e tinha apenas 4 números a minha frente. Além de quase não ter recepcionistas, as poucas que lá estavam atendiam uma pessoa, levantavam-se e iam passear... sempre que atendiam apenas uma pessoa!! O exame foi rápido, mas demoraram mais de uma semana para entregar os resultados e quando os fui buscar, além de demorar cerca de 15 minutos pra ser atendido sem ter ninguém à minha frente, nem sequer sabiam onde os resultados estavam!! Uma completa desorganização, o que numa instituição de saúde não inspira confiança nenhuma. Se valoriza o seu tempo, dinheiro e saúde, procure outras clínicas que certamente ficará mais bem servido. Nunca esquecendo que na saúde privada, como em qualquer negócio, o que interessa é o lucro...

Unilabs intimidating service, they are women, I don't even want to imagine being attended to by a man, in customer service they always have their ears listening to what is going on with their colleagues next door, then they get annoyed with a question the user might ask. And they do. the monopoly.

Terrible service for an ultrasound, scheduled for 6pm to 7.15pm, they called me because I made noise. They go for walks and at talks and delay appointments...

(Translated by Google) Congratulations to the team led by Prof. Espregueira Mendes. Very professional and practical in words and decisions. And I also want to emphasize the professionalism and attention of Ms Marta and Ms Elsa. They were tireless in their work. Well thank you for this excellent team. Greetings from Madeira Island. Hugs 👍 (Original) Muitos Parabéns para a equipa liderada pelo Dr Prof Espregueira Mendes. Muito profissional e prático nas palavras e decisões. E também quero salientar o profissionalismo e atenção da Sr Marta e da Sr Elsa. Foram incansáveis no seu trabalho. Bem hajam a está excelente equipa. Cumprimentos da Ilha da Madeira. Abraços 👍

(Translated by Google) I just called to know exam values, I was interrupted 3x, I was waiting for 10 min and they undid me! I wanted to do my treatment there, but if I was not mistaken, it was Carla who attended to me. Worst call service of my life. I already gave up on this clinic. (Original) Acabei de ligar para sabe valores de exames, fui interrompido 3x, fiquei na espera por 10 min e desfaziam da minha pessoa! Queria fazer meu tratamento aí, mas se eu não me enganei, foi a Carla que me atendeu. Pior atendimento via call da minha vida. Já desisti dessa clínica.

O atendimento da clínica espregueira em si, é muito bom! O motivo das 2 estrelas é referente ao atendimento da Unilabs para a prestação do serviço de imagiologia. Realizei um exame de Raio X e Ressonância Magnética há quase 1 mês, exame esse que custou caro e até agora não consegui fazer a retirada do laudo/relatório. Já realizado contato telefônico por 4 vezes e em ambos, sem sucesso, com a desculpa de que o médico está com um excesso de laudos para realizar e sem uma previsão de quando o meu exame irá realmente ficar pronto. Isto é um absurdo. Estou aguardando o resultado do exame para realizar o tratamento adequado e estou impossibilitada por um problema que não tem data para ser solucionado. Realizam um serviço que não são capazes de entregar o resultado. LAMENTÁVEL!!!

Há muitos anos que sou cliente desta clínica na medicina dentária. Anteriormente chamava-se Clínica do Dragão. Tinha boa experiência dos seus serviços e as tarifas eram razoáveis. Hoje fui a uma consulta para desvitalizar um dente e tudo correu bem até ao momento do pagamento. Nessa altura disseram- me que tinha a pagar 212€. Nunca na minha vida me pediram nem metade desse valor por uma consulta. E o valor era esse porque tenho o plano Wells, nem quero imaginar quanto seria se não o tivesse... Nunca mais lá volto a pôr os pés, vou procurar outra clínica. Tenha cuidado, pode ter também uma má surpresa como eu tive e muito me incomodei...

(Translated by Google) I enjoyed the service provided by Dr. José Marinhas is a great professional. I liked all the services and the space, it didn't take me long to be served (Original) Gostei do atendimento o Dr. José Marinhas é um grande profissional.Gostei de todos os serviços e do espaço,nao demorei muito para ser atendida

I frequent this clinic with support from Prof. Ovídio Costa and Prof Espregueira Mendes, a few years ago. In general, from my personal experience, I have always received excellent, personalized service and support. €€€

I don't recommend they will charge you for each visit, even with an appointment I had to wait almost 1 hour for every visit Their appointment system works to extract the max amount of the money from you. They will make an appointment for an appointment for an appointment. Waste of money and waste of time.

40min to take a blood sample....

Amazing! 6 years ago they did a root canal and implants with two front crowns and did an amazing job! Recently just had some problems with my crowns and went in and they fixed it completely and it looks and feels incredible! Thank you!

5 estrelas para as assistentes, são todas incríveis, PARABÉNS a elas. De resto é horrível. Longa espera, não está claro que para todos os exames devemos ir para o fundo do corredor tirar senha, o que faz com que se perca tempo com a senha da entrada. A antipatia do médico, mais preocupado com o dinheiro do que com o paciente, é a cereja no topo do bolo!

Fiz infiltração a anca e quando fui fazer a 2a sessão informaram: 1 que tinha sido desmarcada, depois que o aparelho estava avariado, e por fim que o médico tinha um compromisso, já tinha saído. Tentaram marcar para a próxima semana mas como não podia, marcaram com outro médico e afinal o aparelho já não estava avariado. Um péssimo serviço

Excelentes profissionais e tratamentos eficazes. Uma clínica 5 estrelas.

(Translated by Google) Very good service, with friendliness and professionalism. Radiologic technician always with a smile, which is rare these days. We became more comfortable and reliable in the service. I recommend. (Original) Atendimento muito bom, com simpatia e proficionalismo. Tecnica de radiologio sempre com um sorriso, o que é raro nos dias de hoje. Ficamos mais confortáveis e confiaveis no serviço. Recomendo.

(Translated by Google) Huge disappointment! In view of the good name existing in the public square, I decided to consult Dr. Espregueira Mendes for patellar tendinopathy. Result: corticoid and problem aggravated some time later. Service too commercial and not very personal! (Original) Desilusão enorme! Face ao bom nome existente na praça pública decidi consultar o Dr. Espregueira Mendes por uma tendinopatia rotuliana. Resultado: corticóide e problema agravado algum tempo depois. Atendimento demasiado comercial e pouco pessoal!

(Translated by Google) Very bad... So much time to wait for an resonance, well we die and the result doesn't arrive and they don't give a solution. In today's times it is unacceptable. (Original) Muito mau... Tanto tempo de espera de uma ressonância, bem morrermos e o resultado não chega e não dão solução. Nos tempos de hoje é inadmissível.

(Translated by Google) A clinic with excellent professionals, good facilities and great location. I recommend it to everyone who wants to have a personalized and quality service! (Original) Uma clínica com profissionais de excelência, boas instalações e ótima localização. Recomendo a todos os que queiram ter um atendimento personalizado e de qualidade!

Having suffered a soft tissue fracture caused by a fall a dozen years ago and suffering from pain in the affected area, I tried to find out which doctor specializing in orthopedics/sports medicine would be the most reputable to see me. The recommendation I accepted was that of Professor Espregueira Mendes, for whom I scheduled a face-to-face consultation at Clínica Espregueira - Estádio do Dragão (last February 14th) for which I expressly traveled from Lisbon. The day before they called me from the clinic to confirm the appointment. At reception they invited me to pay €90 in advance (without accepting any subsystem or health insurance) and when I entered the doctor's office an assistant He informed me that the Professor had gastroenteritis and so the consultation would not be in person but via video (!). From a distance, the Professor prescribed me three exams (two Echoes and an X-ray) to be carried out immediately at the clinic's services and then continue with the (video) consultation with the results. When I went to ask for the tests, I was informed that the doctor had to leave early, due to family commitments, and would no longer be able to prepare the (Eco) reports that afternoon! Surprised (for the second time), I complained about the situation and the Professor, in a new video communication, proposed that I carry out the exams in Lisbon and send the results to these services by email so that he could review them and arrange a subsequent contact. by video from Lisbon. But this February 14th meant an express trip from Lisbon to Porto (and back) with the inherent costs and inconvenience, for a face-to-face consultation that did not take place, which would have been easily avoided with a prior phone call from the Clinic's services. After the exams were carried out in Lisbon, I sent the respective reports to the Clinic, after which I called to schedule the continuation of the video consultation with Professor Espregueira Mendes, explaining the background. The operator informed me that to schedule it I would have to pay €150. A long process of telephone contacts and emails from me followed, which only came to an end when I threatened, in writing, that I would complain to the competent authority. All I got was a prescription from the Professor without, during the process, having access to the face-to-face consultation (paid) nor the promised continuation of the video consultation. Here is my experience for the information of users or those interested in Clínica Espregueira and Professor Espregueira Mendes.

In april, Jeroen Biere and I, Kasper Bos, visited the Clinica do Dragão. As physiotherapist students we had the opportunity to follow a small internship-course of three days. We had an amazing time and learned a lot from the medical staff, physiotherapists and researchers of the facility. We had the opportunity to take a look at the surgeries performed at the nearby hospital. We were amazed by the expertise and diligence of the medical staff. It was a pleasant surprise that the surgeons were very open and took the time to explain everything about the clinic and surgeries. Once we were at the Clinica do Dragão, we got a tour through the various facilities of this institution. We saw the high-end equipment the physiotherapists used to rehabilitate their patients. For example they used a treadmill in which they could reduce the amount of gravity, patients could learn to walk of run again without putting too much pressure on their joints. The therapists gave us a great inside look of the way they treat patients and were very helpful to answer all al our questions. We met some of the researchers of the clinic and found out that some major findings in surgeries and therapy were discovered here, in Porto. Just like the surgeons and therapists, the research-team was very kind to share their expertise. We want to thank all the staff of the Clinica do Dragão for all the opportunities they gave us and their open and kind attitude toward us. We want to give a special thanks to Professor João Esprequeira-Mendes for giving us the opportunity to have our internship at the clinic and Renato Andrade for arranging everything this amazing week and giving us a great time in Porto. With kind regards, Jeroen Biere & Kasper Bos

I'm a regular customer, in several specialties, unfortunately, and I have nothing to say, all the professionals in the various areas are good, the whole family is there, Dr Nuno Tomada is a great urologist and human being, he saved my husband

5 weeke out New Hip Great work Thanks Much!!