1/5 Prema B. 2 years ago on Google
A
place
that
cares
least
about
customer
relationship!
Be
well
aware
that
the
staff
here
isn't
trained
to
handle
unusual
problems
that
are
created
by
themselves.
They
misplaced
our
car
keys
that
were
given
to
them
for
valet
parking.
Something
that
happened
after
10.30
pm.
They
were
constantly
in
a
rush
to
pack
us
off
to
our
home
in
a
cab,
without
arriving
at
a
solution.
We
had
to
come
up
with
suggestions
and
ideas
to
look
for
the
key.
As
long
as
we
were
decent
with
them,
they
took
us
for
granted.
It
was
only
when
we
raised
our
voices,
threatened
them
with
consequences,
did
the
owner
of
the
restaurant,
who
is
based
out
of
Kolkata,
even
bother
to
call
back
and
speak
on
the
matter(AFTER
WE
CONTINUOUSLY
&
DESPERATELY
TRIED
TO
GET
IN
TOUCH
WITH
HIM).
This
was
ONLY
after
2
hours
of
us
standing
outside
his
restaurant
beyond
12
midnight
with
our
kids,
all
aged
below
12
years.
That
was
how
sensitive
and
responsible
he
was
towards
the
whole
matter.
The
keys
were
found
the
next
day.
Where??
With
one
of
their
delivery
guy,
who
had
taken
it
my
accident,
THEY
CLAIM.
How??
I
really
have
no
clue.
We
were
just
relieved
we
got
our
car
keys
back.
Happily
and
grateful
for
miracles,
we
left
a
message
for
the
so
called
OWNER
on
the
good
news.
Wasn't
that
THE
appropriate
thing
to
do?
We
didn't
have
to,
after
the
ordeal
he
and
his
team
put
us
through.
Well,
we
haven't
heard
from
him
or
his
team.
No
apologies,
no
sorries!!
It's
sad
to
see
such
arrogance,
indifference
and
callousness
in
an
industry
that
thrives
on
customer
satisfaction,
humility
and
empathy.
God
save
them!