1/5 Adarsh M S. 9 months ago on Google
I
visited
here
after
hearing
from
my
partner
that
the
food
and
service
here
was
really
good
during
their
previous
team
lunch.
But
to
her's
and
my
surprise
their
treatment
was
very
poor
and
was
extremely
lethargic.
There
was
a
guy
with
tattoos
on
his
fingers,
who
never
cared
to
ask
us
for
our
door,
we
kept
track
of
the
time,
it
took
a
15
mins
of
staring
at
him
to
get
his
attention.
I've
visited
here
for
the
second
time
despite
their
poor
service
during
our
previous
dining,
as
she
craved
for
their
Mandi
Briyani;
which
has
gotten
over
as
we
arrived,
we
won't
blame
them,
It
was
around
10:30,
so,
we
switched
to
Manchow
Fried
rice
and
Shawarma...
Again
Shawarma
was
not
available...
So,
we
settled
just
for
a
plate
of
Manchow
Chicken
Fried
Rice...
I
asked
for
some
mayonnaise
to
taste
it
as
my
partner
mentioned
that
the
mayonnaise
they
serve
was
top
notch;
When
I
gently
requested
for
the
mayonnaise,
the
guy
named
Umesh/Umang,
started
checking
our
plates
out
and
questioned
us
that,
"What's
the
mayonnaise
is
for?
You
seemed
to
not
have
bought
any
chicken?"
I
politely
asked
him
that
I
just
wanted
a
little
to
taste
it...
That
guy
Umang/Umesh,
sarcastically
asked
the
waiter
to
serve
us
with
a
"Little
mayonnaise"
while
emphasizing
the
word
"Little".
His
sarcastic
and
judgemental
approach
made
us
really
sad.
I
told
that
guy
that
we
actually
wanted
their
signature
Bbw
Mandi
Briyani
but
unfortunately
we
weren't
able
to
get
it
then...
For
that
he
replied
that
"You
must
have
called
and
booked
for
it
earlier,
if
you
could
have
done
that,
we
would
have
kept
a
little
mandi
briyani
aside
for
you"
His
words
did
not
sound
and
felt
to
be
considered
as
an
okayish
or
proper
way
of
communicating
with
a
restaurant's
customers.
..
Followed
by
that,
again
the
waiter/order
taker
guy
continued
to
ignore
us,
he
was
looking
to
his
phone
and
walked
here
and
there...
abruptly
failed
to
notice
and
ask
us
if
we
needed
anything...
All
we
wanted
us
was
to
pay
the
bill
and
get
the
hell
outta
there...
He
didn't
come
to
us...
Until
we
all
walked
to
the
bill
counter,
and
paid
for
the
order
ourselves....
The
bill
was
found
to
be
rounded
off
with
+₹0.50
and
as
a
total
it
was
₹242.
I
only
paid
₹241.50
as
I
was
paying
through
UPI
and
there
was
no
need
to
add
the
+
₹0.50
they
could
have
put
-
₹0.50.
We
walked
out
the
restaurant
swearing
to
ourselves
that
we'd
never
return
to
this
branch
as
a
customer....
That
thin
guy
who
was
a
waiter/supervisor
and
the
manager
Umang/Umesh
need
there
attitude
corrected!
His
approach
and
the
way
he
handled
us
was
so
poor
and
it
made
sure
of
one
thing
that
we
will
never
return
here
as
a
customer.
"Terrible
customer
experience
with
good
food
means
nothing!"
Our
experience
reminded
me
of
a
poem
in
tamil,
சங்க
இலக்கியம்
விவேக
சிந்தாமணி!
"ஒப்புடன்
முகம்
மலர்ந்தே
உபசரித்து
உண்மை
பேசி
உப்பிலாக்
கூழ்
இட்டாலும்
உண்பதே
அமிர்தம்
ஆகும்
முப்பழ
மொடு
பால்
அன்னம்
முகம்
கடுத்து
இடுவாராயின்
கப்பிய
பசியினோடு
கடும்பசி
ஆகும்
தானே."
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